Serenata Flowers - Overall Rating based on 59 reviews
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My recent flower bouquet purchase
I was really let down by the flowers I got – they were all droopy and nothing like the lovely bouquet I saw online. I got in touch with customer service, but all they gave me was a basic reply that didn't even tackle the problems I had. I'd advise anyone thinking of using this flower company to brace themselves for disappointing products and unhelpful service.
Flower delivery
I was really happy when my flowers arrived quickly, but when they got here, I was a bit let down to see that some of the flowers weren't looking their best. Luckily, after putting them in some water, they perked up a bit. I know that ordering flowers online can sometimes mean they're not perfect, but I was hoping for better quality.
Birthday bouquet order
I recently ordered a beautiful floral arrangement for a friend's birthday and I have to say, it was absolutely fantastic. The flowers arrived on the scheduled date, securely packaged, and they looked stunning. The communication regarding the delivery was also excellent. I must admit, I am a very happy customer.
Flowers for mother-in-law
I absolutely love treating my mother-in-law to some flowers, especially since we don't live close by. I rely on this website twice a year and find it really user-friendly. The flowers never fail to show up right on time and looking flawless, following any specific requests I make. My mother-in-law is always pleasantly surprised by the stunning flowers and their vibrant hues. I would definitely suggest it to anyone wanting to brighten their loved ones' day with some flowers! 😊
Birthday flower delivery
I've had good experiences with Serenata in the past, but I was let down by my recent birthday flower delivery. The recipient got in touch to thank me for the flowers, but she also mentioned that the delivery driver just left the box at the door and drove off before she could even open it. To make things worse, the box was upside down, which caused one of the stems to break due to the weight. While all my previous orders with Serenata have been perfect, this one didn't live up to their usual high standards of service. It was disappointing that the recipient had to deal with a damaged delivery on her special day, and I wish she had let me contact Serenata straight away to report the issue.
Repeat orders with missed discount opportunity
Overall, the process and delivery were smooth, but unfortunately I missed out on a discount for my second order. I'm currently waiting to hear back from customer service regarding this issue. Nonetheless, I continue to be a regular customer because I have trust in the brand and the service provided.
Mother's flowers, high quality, easy to use
I've been using this flower delivery service for years, and I have to say, I'm always impressed. The flowers are top quality and always arrive just as I asked. I send them to my mum in the UK, and she loves them every single time. The website is really easy to use, which makes the whole thing simple and hassle-free. I trust this service and will keep using it for all my flower deliveries.
Flowers were amazing
I just wanted to tell you how thrilled I am with the flowers I ordered. They were just beautiful! The colours were perfect and they smelt amazing. Seeing them all together in the vase made them look even better. And the best part was watching the buds slowly open up like little surprises, revealing their beauty. Thank you for putting together such a lovely bouquet!
Sunflower arrangement from Serenata Flowers
I'm a loyal customer living in Canada and I've bought Sunflower arrangements from this company several times to send to my daughter in the UK for her birthday. Every time, the arrangements have been lovely and made up beautifully with Sunflowers, which are her favourite flower. The service has always been dependable, with deliveries arriving on time. My daughter has always been really happy with the arrangements, making her birthday extra special each year. Thank you very much.
Condolence flowers arrived damaged
I felt really let down when the flowers I ordered for my friend's Mum's funeral arrived damaged the day after the funeral. The whole idea was to bring some cheer during a tough time, but instead, we were left feeling disappointed and frustrated. I got in touch with their Customer Service team and they offered me a choice of 30% off or a replacement bouquet to be sent out the next day. Unfortunately, there was a technical problem and the replacement bouquet didn't make it on time as promised. It ended up being delivered a day late, causing even more confusion and delay. I had expected better from this service, and I have to say, I was quite disappointed with how it all turned out.
Lovely flower selection, clear pricing
I bought a beautiful flower bouquet for my friend from your service not long ago. I was really impressed by the variety of flowers to choose from and found it helpful that the prices were clearly displayed, making it simple for me to pick the right bouquet that suited my budget. I was also pleasantly surprised by the updates I received about the delivery. The message letting me know that there might be a delay was a nice touch, keeping me in the loop and ready.
International flower delivery
I recently ordered some flowers from abroad to be sent to my friend in the UK who wasn't feeling well. The process of ordering was really easy and quick, it made it simple for me to pick out a lovely bouquet for my friend. The flowers not only looked stunning but they arrived right on time and went beyond what I was expecting. My friend was so happy with the surprise that she took the time to send me an email saying how much she adored the flowers. I'm really pleased with the great service that this company provided.
Bouquet purchase for Mother's Day
I ordered a lovely bouquet for Mother's Day from this company recently, and I must say I was really impressed with the service. The website made ordering super easy with a great choice of affordable bouquets available. I was pleased that the flowers arrived on time, even on a Sunday. Getting email updates about my delivery was a nice touch and kept me in the loop. All in all, I had a great experience and will definitely be using them again.
Order flowers from this place
I absolutely love getting flowers from this place, they are just amazing! I live all the way down in Australia, so it's really important to me that they arrive on time and look beautiful for my loved ones back in the UK. Luckily, they always deliver right on schedule and the flowers are always stunning! 😊
Disappointing flower purchase
I was really let down by the flowers I got. They were not what I was expecting at all. The quality and quantity were both much lower than I had hoped for, especially given the description. I've had much better flowers from other suppliers before, so I was really disappointed with this company's product.
Recent stunning flower delivery for sick niece
I've always found the service from this company to be really good and reliable. Recently, I ordered some flowers for my niece who was unwell, and they arrived right on time as I had asked. The flowers were absolutely beautiful and really brightened up my niece's day. I was so impressed with how fresh and high quality they were. I would definitely recommend this company to anyone looking for great service and gorgeous flowers.
Flowers for my sister
I sent some lovely flowers to my sister recently and she absolutely loved them! Apparently, they arrived with clear instructions for unpacking as well. I always go with this company whenever I need to send flowers because it's just so straightforward and they always arrive right on time.
Overpriced, disappointing flowers
I was really looking forward to giving my friend a lovely bunch of flowers, but when they finally arrived, they were all dried up and droopy. I thought I was helping out a small florist near her, but turns out they'd been carted all over London before getting to her. I felt so let down and kinda wish I hadn't bothered buying them.
Overseas flower delivery
I'm based in the US and I've made more than 10 orders with this company. Every time, they've gone above and beyond my expectations. Even though there's a distance between us, the photos on the site always match up perfectly with what I receive. The recipient often sends me a photo and it looks exactly like what I ordered. I always make sure to order in advance and I love getting notifications when the flowers are on their way and when they've been delivered. Their service really saves me the trouble of trying to send something through the post.
serenata flowers
Put wrong number in for the address and asked them to change it. They replied within minutes saying they can't help me. Some stranger got the flowers and chocolates.
Review with most votes
Fresh, lovely beautiful flower
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