Simply Log Cabins

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Simply Log Cabins

60% Would buy here again

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Spotlight: What are our customers saying?

K
Kenny H
We bought the Norland Chesterfield Cabin and it was delivered within the week as they promised, and earlier than we expected. The delivery service could not have been more eager to help, helping wi...Read on
J
Julie green
Absolutely delighted with this purchase, delivery spot on time, well packaged, beautiful wood, really pleased with our summer house, lovely chill out room. Read on
M
mr r g tennuci
This feedback is related to an £8000+ purchase of a Bertsch Summer house through Simply log cabins / Garden Chic (same company). Bertsch is an excellent high quality European producer which are sup...Read on
S
Sue Green
Unfortunately I cannot comment on the product because it hasnt arrived yet. Ordered the summer house in April because this company were stating a delivery time of 4-6 weeks. Currently nowhere to be...Read on
N
Nigel Bown
All arrived on time but with 2 main door hinges missing. Simply Log Cabins did chase them up and when they arrived they were the wrong hinges. I told them this and heard nothing back, had to ring ...Read on

All reviews (5)

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    Would buy here again
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    Super experience

    We bought the Norland Chesterfield Cabin and it was delivered within the week as they promised, and earlier than we expected. The delivery service could not have been more eager to help, helping with some questions I had about construction, and helped us carry the parts in, which would have taken a while otherwise.

    Building the thing took some time but was straightforward enough, and is the sort of thing I enjoy anyway. Haven't stopped using it or getting compliments for it. Highly recommend!


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    Would buy here again
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    Palmako summer house

    Absolutely delighted with this purchase, delivery spot on time, well packaged, beautiful wood, really pleased with our summer house, lovely chill out room.


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    Bertsch summer house

    This feedback is related to an £8000+ purchase of a Bertsch Summer house through Simply log cabins / Garden Chic (same company). Bertsch is an excellent high quality European producer which are supplied to this company as a third party seller. This company does not produce the product. The feedback is entirely related to the appalling customer service, poor management and the disgusting manner in which they treat their customers as soon as they have your money. We fully appreciate in these COVID times there is huge demand and production delays can happen. Thus, it is even more important the company who take your money keep you updated on your order, especially when delays happen.
    We have now had to send in excess of 16 emails over a 4 month period to find any information on our order and delivery. Not once have the company contacted us without us chasing them first and you get a different person and answer almost every time.
    Order placed 16/6/21 for delivery last week Aug / first week Sep
    25/8/21 delivery now 2nd week Sep
    15/9/21 delivery now 2nd half Sep
    21/9/21 @ 14:01 delivery now 6/7th Oct
    21/9/21 @ 16:41 factory to start production week commencing 4 Oct
    22/9/21 Delivery now back to 6/7th Oct
    This seems to be a common theme on other feedback left and clearly the company has done absolutely nothing to address this major weakness in their company’s communication with its customers and being upfront and honest about deliveries. We full expect the company to leave its usual gushing apologies, blaming everyone from the producer, weather to COVID. However, the simple fact is that it is their job as the supplier to always keep the customer up to date. We asked for a token gesture of goodwill on the final invoice to reflect the appalling service only to be told we had to pay the invoice in full and take delivery and then they may (MAY!) consider some sort of compensation. In summary, there are many suppliers / online sites that offer these premium European log company brands. If you want an honest hassle-free transaction and delivery, we would absolutely suggest you avoid this company with a long bargepole, they do not deserve your custom.


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    Norland Summer house

    Unfortunately I cannot comment on the product because it hasnt arrived yet. Ordered the summer house in April because this company were stating a delivery time of 4-6 weeks. Currently nowhere to be seen, I have spoken or emailed every week, different story each time, from" its on its way" to "it hasnt been built yet", no one has any idea if or when this will arrive. Still being advertised on the web site as 4-6 delivery, outright lie and misleading. I have had a concrete plinth laid in readiness for the summerhouse so can't go elsewhere.

    Message for Sue Green.
    Same here. Ordered 1 April 2021 and still has not been delivered. I also have spoken and emailed numerous times and been given a delay from Estonia or Covid excuse. We have also had a concrete base laid in waiting. Very dissapointing.


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    Would buy here again
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    Classic Palmako garage

    All arrived on time but with 2 main door hinges missing. Simply Log Cabins did chase them up and when they arrived they were the wrong hinges. I told them this and heard nothing back, had to ring Palmako in Estonia and sort it myself

    Hi Nigel, information/reviews about Simply Log Cabins seems very limited and few are this year. Can the comment any further on your dealings with SLC and also the quality of cabin you purchased? Thanks in advance.


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Simply Log Cabins

If you have the room for it, a log cabin can be a wonderful edition to your garden in a style that will never go out of fashion. But since there is more than one company offering such cabins, you might find it hard to choose which company you should go for. One of the companies that might be worth to take a look at is Simply Log Cabins. But what can you expect from their cabins? How durable will they be? How will they withstand weather like rain, snow, cold and heat?  And is there a customer service willing to help you when you have some problem or complaint? Of course, former customers of Simply Log Cabins are the best judges on these matters and here  on BritainReviews you can read what they have to day by skimming through their reviews. That way you can inform yourself before booking and know what to expect when choosing Simply Log Cabins.

About Simply Log Cabins
Simply Log Cabins is a holiday home provider of log cabins. The company is owned by Gudrum Classic Limited, a company that has been a leading supplier of summer houses, log cabins and other garden buildings ever since 2002. Simply Log Cabins offers log cabins like log cabin garden buildings, Christmas market stalls, corner buildings, barbecue lodges and easy build offices. But they also offer summer houses like garden summer houses, corner summer houses and pavilions. They also offer gazebos in square, rectangular, octagonal or hexagonal shape. They also offer garages like wooden garages and metal garages. But they also offer carports, children’s play houses, garden sheds, workshops, and accessories for garden buildings. Their assortment of brands includes Whitewood, Palmako, Norland, Jagram, Gudrum, Shire, Rowlinson, Bertsch and Lugarde.


Services of Simply Log Cabins
If you order a summer house, log cabin or gazebo from Simply Log Cabins, your order will be delivered to your home. Because all of their brands have different delivery periods, it’s best to check their delivery page to find out what the log cabin or garage will cost you and how long the delivery period will be. They have an digital Simply Log Cabins newsletter that you can subscribe to for latest offers, news and special discounts. In case of any problems or complaints, you can contact them via email, telephone or live chat. And if you’re feeling sociable, you can follow, add or befriend them on Facebook, Twitter of their own blog.

Complaints, Compliments and Tips for Simply Log Cabins
Have you ever ordered something at Simply Log Cabins before? If so, you might be able to tell us about your experience. How did the delivery go? Are you satisfied with your new log cabin, carport or gazebo? How durable are they? Do they withstand rain, winter and cold? And how does their customer service respond if something turns out to be wrong upon arrival? Leave your own customer review and let us hear all about it.

How durable are the log cabins, summer houses, garages and gazebos from SDimply Log Cabins? Read customer reviews about their barbecue lodges and more