Simply Log Cabins
All reviewsSimply Log Cabins
60% Would buy here again
All reviews (5)
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Super experience
We bought the Norland Chesterfield Cabin and it was delivered within the week as they promised, and earlier than we expected. The delivery service could not have been more eager to help, helping with some questions I had about construction, and helped us carry the parts in, which would have taken a while otherwise.
Building the thing took some time but was straightforward enough, and is the sort of thing I enjoy anyway. Haven't stopped using it or getting compliments for it. Highly recommend!Palmako summer house
Absolutely delighted with this purchase, delivery spot on time, well packaged, beautiful wood, really pleased with our summer house, lovely chill out room.
Bertsch summer house
This feedback is related to an £8000+ purchase of a Bertsch Summer house through Simply log cabins / Garden Chic (same company). Bertsch is an excellent high quality European producer which are supplied to this company as a third party seller. This company does not produce the product. The feedback is entirely related to the appalling customer service, poor management and the disgusting manner in which they treat their customers as soon as they have your money. We fully appreciate in these COVID times there is huge demand and production delays can happen. Thus, it is even more important the company who take your money keep you updated on your order, especially when delays happen.
We have now had to send in excess of 16 emails over a 4 month period to find any information on our order and delivery. Not once have the company contacted us without us chasing them first and you get a different person and answer almost every time.
Order placed 16/6/21 for delivery last week Aug / first week Sep
25/8/21 delivery now 2nd week Sep
15/9/21 delivery now 2nd half Sep
21/9/21 @ 14:01 delivery now 6/7th Oct
21/9/21 @ 16:41 factory to start production week commencing 4 Oct
22/9/21 Delivery now back to 6/7th Oct
This seems to be a common theme on other feedback left and clearly the company has done absolutely nothing to address this major weakness in their company’s communication with its customers and being upfront and honest about deliveries. We full expect the company to leave its usual gushing apologies, blaming everyone from the producer, weather to COVID. However, the simple fact is that it is their job as the supplier to always keep the customer up to date. We asked for a token gesture of goodwill on the final invoice to reflect the appalling service only to be told we had to pay the invoice in full and take delivery and then they may (MAY!) consider some sort of compensation. In summary, there are many suppliers / online sites that offer these premium European log company brands. If you want an honest hassle-free transaction and delivery, we would absolutely suggest you avoid this company with a long bargepole, they do not deserve your custom.Norland Summer house
Unfortunately I cannot comment on the product because it hasnt arrived yet. Ordered the summer house in April because this company were stating a delivery time of 4-6 weeks. Currently nowhere to be seen, I have spoken or emailed every week, different story each time, from" its on its way" to "it hasnt been built yet", no one has any idea if or when this will arrive. Still being advertised on the web site as 4-6 delivery, outright lie and misleading. I have had a concrete plinth laid in readiness for the summerhouse so can't go elsewhere.
Classic Palmako garage
All arrived on time but with 2 main door hinges missing. Simply Log Cabins did chase them up and when they arrived they were the wrong hinges. I told them this and heard nothing back, had to ring Palmako in Estonia and sort it myself
Hi Nigel, information/reviews about Simply Log Cabins seems very limited and few are this year. Can the comment any further on your dealings with SLC and also the quality of cabin you purchased? Thanks in advance.
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Message for Sue Green.
Same here. Ordered 1 April 2021 and still has not been delivered. I also have spoken and emailed numerous times and been given a delay from Estonia or Covid excuse. We have also had a concrete base laid in waiting. Very dissapointing.