VidaXL32 reviews
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Resolvedwall hung cistern
useless chat customer service representative called Lucy. I am giving her the product link and telling her I need a replacement part to buy and she is replying like a robot back with the same thing: I can't find your order. Don't buy from Vidaxl as they have an useless customer service.
Dear Anrian,
Thank you for bringing this up to our attention!
We apologise for the inconvenience you experienced here.
If you need any additional assistance, please don't hesitate to send email to webcare_global@vidaxl.com with your issues.
We look forward to hearing from you soon.
Have a nice day!
Kind regards,
vidaXL Team
VResolvedRattan Dining Chairs
This Company must rate as one of the worst I have ever dealt with.
Their employees must be colour blind, as we have tried on no less than 5 occasions, all through Amazon, to order the Chairs in Brown.
One order was cancelled, ALL the rest were sent in the WRONG colour.
As recent as yesterday, the carrier YODEL tried to deliver the Chairs but we refused to accept them, their driver was very helpful. Almost 2 weeks ago YODEL delivered incorrect coloured Chairs (ordered from Amazon from Jupixis, but Vidaxl Chairs nonetheless).
These Chairs are STILL awaiting collection and our money still has not been refunded.
What an absolute shower, don’t know the difference between BROWN and GRAY and BROWN and WHITE, as that is the colours that keep getting delivered.
When I ask to speak to a Manager, guess what, ‘they are in a Meeting’ - standard response.
Appalling service.
Amazon though have beeb superb.Dear customer,
I hope this message finds you well.
This is Claire, I am here to help with your request.
We sincerely apologize for the inconvenience this has caused you. And we hope we can improve the situation we have caused and provide a better experience.
I understand you are requesting service from us because the chairs you ordered was shipped from our warehouse. I would love to help you, but you didn't directly purchase from us. The company you bought from uses vidaXL as a supplier.
Can you please contact the company directly so they can help you further?
Thank you for being so understanding. I wish you a nice day!
Kind regards,
vidaXL TeamVvidaXL stool
I bought a stool in June. fast delivery, super service and super product. Many thanks.
Dear customer,
Thanks for sharing your review!
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
JosefineDear customer,
Thanks for sharing your review!
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
JosefineResolvedvidaXL Garden Planter Powder- coated Steel 296x80x36 cm Grey and a smaller version of this
I purchased six raised beds. Two were of a thicker material and work. The other four are totally useless. As soon as earth was added they buckled so badly that large gaps appeared ensuring that no water could be held. the small screws rusted within weeks and are clearly not going to last. I have multiple raised beds on site and these are just awful and I will now have to remove the earth and scrap them. The company has received 12 photos and the evidence that they were installed correctly. since 10th May 2023 they have failed to make any attempt to contact me to resolve and simply repeat that they will escalate and I will hear back in 3 days. they have said this 15 times. I have contacted them 25 times to no avail. The product is clearly not fit for purpose the sides so thin that I doubt if the raised bed cold contain sawdust. Be very wary buying any raised beds from this company and my experience of their customer service is appalling.
Dear Lindsay Mckenna,
Thanks for your feedback.
We are very sorry to hear that your products were not as expected and we sincerely apologize about the fact that our service did not meet your expectations.
I noticed that the escalation department has replied to you. Could you please check your email?
Kind regards,
Rachel - vidaXL TeamVCupboard
Excellent productOrdered a small storage cupboard for the garden and it arrived on time and was absolutely perfect !
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,Table
I love the product, good design, good quality, thanks a lot
Dear Customer,
It is a great pleasure to receive your feedback.
We are happy to hear that our products live up to your expectations.
We look forward to catering to more of your needs in the future!
Kind regards,
JosefineVidaXL Leanto greenhouse
I bought a polycarbonate greenhouse from VIDALXL and it’s the worst product I have EVER bought! Totally false discription.
Here is what they said followed by reality.
This spacious greenhouse has a total ground surface of 3.94 m². It can accommodate a considerable number of plants and will be a great solution for protecting your plants from cold weather.
Spacious maybe but if you’re over 4 foot 4 inches your head will be through the roof.
The greenhouse is made of PC board, which is transparent and easy for you to observe the growth of plants.
Translucent at best not transparent.
The conservatory has sturdy and maintenance-free aluminum construction for extra stability.
Flimsy contruction with little stability, PC Boards ... out at a whisper of a wind.
The roof vent ensures optimal ventilation on hot days.
Roof vent does not fit and will ... away.
Roof panels are fixed with metal clips, ensuring durability and long-term use.
No durability, lucky to last for a week.
Please note the roof of this greenhouse cannot withstand heavy snowfall.
I doubt if it could withstand 4 snowballs.
Very poor instructions. Then they suggest I take it down in windy conditions. Its summer hardly a breeze, protectected on 3 sides from any wind !!!Dear customer,
I hope this message finds you well.
This is Claire, I am here to help with your request.
We sincerely apologize for the inconvenience this has caused you. And we hope we can improve the situation we have caused and provide a better experience.
Could you please provide your order information, such as the order number or the email address you used for placing the order to email: webcare_global@vidaxl.com? We'll strive to do better.
We look forward to your reply.
Clairetop service
Great chairs came on time ordering was easy delivery was quick
Good service
Great value, came nice and quickly. Very impressed with how everything was packed. Will definitely order from you again. Thank you!
Bar stools
Very pleased with the product and arrived in good time. So far so good👍
Garden table
Very nice table once assembled, good quality, my only complaint is that the assembly instructions were not clear.
outdoor chair
i absolute love the outdoor wood chair I bought, stable, comfortable and good looking! sitting together with loved ones for a great family time!
They sorted me out
Item received was damaged in transit, replacement sent out same day. Great customer service
Cabinet
Low price and cabinet looks perfect on our hallway. 2nd purchase from here
I have ordered items from vidaxl
I have ordered items from vidaxl in the past and they have been excellent. This time was no exception.
Received my order
Delivery quickly, received my order in good condition. Recommend
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regard
MirandaVFurniture
They delivered fast but the sofa not meet expectations. The support members are kind. They arranged return. Thank you
good product
Good reasonable price and good quality
Good product
Good product and it’s easy to order. Excellent delivery service. Very pleasant
Dear Marie,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGreat customer service
After ordering realised I'd inputted incorrect house no. Rang their 'Chat' line & it was corrected instantly. Fast delivery. Unfortunately the patio side tables were too big so returned, quck & easy after speaking to a really nice lady. The driver who collected them was so cheerful & helpful. All money refunded in a few days
Would DEFINITELY use this co again HIGHLY recommendedDear Sylvia,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Claire
About VidaXL
Have you heard of VidaXL? Are you looking for a one-stop shop for everyday products such as household, gardening, and furniture? VidaXL, a rapidly growing online international retailer of thousands of products, offers you the chance to buy everything you need (and want) online on their webstore to make shopping easier and quicker! This is made even more convenient with their offer of free delivery internationally. But what can you expect from VidaXL and its products? Do they truly sell the products they advertise? Are their products worth the price they are listed for? Was the process from order to delivery difficult to figure out? Do their products arrive intact and on time as advertised? First, read on to hear more about this company; then, if you are interested in the opinions of other customers, check out some customer reviews like VidaXL.co.uk reviews to find out if this store is a go-to or one to avoid!
About VidaXL
VidaXL is a rapidly growing online, international retailer of thousands of products for households, gardens, cars, children, pets, and health.VidaXL was founded in 2006 by 2 Dutch entrepreneurs, Gerjan den Hartog, and Wouter Bakker. They initially started the business by selling products on e-Bay, but eventually began developing their branded products and selling them to customers online. Their product variety grew fast, and they started to sell items in several European countries, aiming to offer products at lower prices than competitors. They control the chain from production to shipping their products to reduce production costs while retaining quality effectively. Their company ensures customers get the best possible prices to make themselves accessible to as many consumers as possible. The three core values that VidaXL UK promises their customers are reasonable prices, good services, and good feelings. They keep a close eye on the latest trends, including furniture-related ones.
Products and Services of VidaXL
The VidaXL website divides its broad variety of products into 9 categories: Home & Garden (such as Bathroom Accessories, Business & Home Security, Decor, Fireplace Accessories, Fireplaces, Flood, Fire & Gas Safety, Household, Lawn & Garden, Lighting, Linens & Bedding, Plants, Pool & Spa, Wood Stoves), Furniture (such as Beds & Accessories, Benches, Cabinets & Storage, Chairs, Entertaiment Centres & TV Stands, Furniture Sets, Office Furniture, Outdoor Furniture, Outdoor Furniture Accessories, Room Dividers, Shelving, Sofas and Tables), Hardware (such as Building Consumables & Materials, Fencing & Barriers, Hardware Accessories, Hardware Pumps, Heating, Ventilation & Air Conditioning, Locks, Keys & Latches, Plumbing products, Power & Elecrical Supplies, Tool Accessories, Tools), Vehicles & Parts (Hand Tools, Motor Boats, Vehicle Parts & Accessories), Sporting Goods (Athletics, Exercise & Fitness, Indoor Games, Outdoor Recreation), Toys & Games (Games, Outdoor Play Equipment, Puzzles, Toys), Business & Industrial (Agriculture, Detection Devices & Fasteners, Food Service, hotel and Hospitality, Industrial Storage, Material Handling, Retail, Signage, Work Safety Protective Equipment), Cameras & Optics (Camera & Optic Accessories, Cameras, Lighting & Studio), Animals & Pet Supplies (Pet Door Flaps, Agility Equipment, Bowl Mats and Stands, Bowls, Feeders and Waterers, Carriers and Crates, Carrier and Crate Accessories, Collars and Harnesses, Containment Systems, Food Containers, Grooming Supplies, Heating Pads, Leads, Medical Collars, Medical Tape and Bandages, Muzzles, Playpens, Pushchairs and Strollers, Steps and Ramps, Training Aids, Vehicle Pet Barriers), Health & Beauty (Health Care, Jewellery Cleaning & Care, Personal Care) and much more.
Additional Services of VidaXL
What services does this company provide, and what can they offer you? VidaXL offers various after-sale services like payment methods, shipping, and delivery services, and return policies. You can pay for your purchase via Bank Transfer, PayPal, Mastercard, Visa, and Klarna and receive discounts using a VidaXL discount code. They have daily, and weekly cycling deals already available on their website for those who still need a discount or voucher code. All deliveries are free, and package deliveries are processed by GLS, Yodel, DPD, or Evri, whereas Kühne+Nagel or Rabelink Logistics do pallet deliveries, and order tracking is available in the VidaXL Tracking Portal. They ship to some islands and remote parts of the country. Unfortunately, these parts do not include Guernsey, Outer Hebrides, Isle of Man, Jersey, Kirkwall, Shetland Islands, and Scottish Highlands; additional shipping payment to these locations is unavailable. Returning an item and getting a full refund is possible if the product is in its original state (unopened or unused, trying an item out would make it second-hand. Therefore, they will not fully refund it as being used drops the value of an object). Returns are only free of charge if you use their specific courier.
Email: webservice@VidaXL.co.uk
Phone: +44 20 3808 5745
Compliments, Complaints and Tips for VidaXL
Have you ever shopped at VidaXL? Are you curious about VidaXL reviews UK? If so, many others would also be curious about your customer experience! Share your thoughts on this company by leaving feedback on its products, services, strengths, and weaknesses. Compared to the VidaXL Trustpilot and the VidaXL reviews Reddit pages, you can write customer reviews here on BritainReviews and help consumers get insight on VidaXL. Although that doesn't mean the company can't see them. They can use the information here to improve their services and appease their existing customers. You?re also more likely to find answers here about their legitimacy than ?Is VidaXL legit Reddit threads.? So is VidaXL legit? Did you enjoy shopping at VidaXL? What did you think of their product selection and quality? Was their delivery system reliable? Did you have any particularly helpful or negative interactions with their customer support team? Feel free to share your thoughts in a customer review to inform other shoppers who want to learn more about VidaXL! What do VidaXL consumers think about their services? Read and write customer VidaXL UK reviews about their furniture, toys, pet supplies, vehicle parts, and more!
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Categories VidaXL
Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Office, Hobby & Party Reviews & Experiences | Pet Shops Reviews & Experiences | Sex Shops Reviews & Experiences | Online shopping
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Seite online seit: 16 May 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
One stop shop for household pu
Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all. It is the first and only pl... Read onBy: Helen Keller