Spotlight: What are our customers saying?
We bought this on April 6th 2021 We have built it to your instructions and firstly the window in the roof won't open as it does it falls out Today 3rd May 2021 all the windows have blown out an...Read on
Product arrived with a cracked top. They send a replacement quickly but after a week the table leg cracked. I've been offered another replacement or £15! After sales service is rubbish. I'm enti...Read on
It's my first week in UK. I bought a shoe cabinet in vidaXL. All the things need to assemble myself. Thanks GOD the rack is easy to assemble for a girl. And it's easy to clean with damp cloth. I...Read on
Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all. It is the first and only place I GO. Easy, Af...Read on
Warranty scam! Don't order anything from them! I ordered a gazebo dome tent from then 11 months ago and they gave 2 years warranty, right. Total cost 270.99 Euro's. The tent started to rip, so the...Read on
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We bought this on April 6th 2021
We have built it to your instructions and firstly the window in the roof won't open as it does it falls out
Today 3rd May 2021 all the windows have blown out and the seedlings and plants I have purchased to put in the greenhouse are now in my dining room , its ridiculous. Your sales pitch says strong and secure thats not true .we need something doing its not on with whats happened and its not even bad rough weather yet I hope to hear from your company within the week
Wooden garden folding table
Product arrived with a cracked top. They send a replacement quickly but after a week the table leg cracked. I've been offered another replacement or £15! After sales service is rubbish. I'm entitled to a fu refund . Will never shop with them again. Product is soft wood rubbish but not at a value for money price.
It's my first week in UK. I bought a shoe cabinet in vidaXL. All the things need to assemble myself. Thanks GOD the rack is easy to assemble for a girl. And it's easy to clean with damp cloth.
It's free delivery. Shipment nearly a week ?? can't remember the exact time.
On the whole, satisfied.
One stop shop for household purchase
Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all.
It is the first and only place I GO.
Easy, Affordable. you get everything under one roof. varities & brands.
I purchased a £430 electric awning through Amazon, not realising that the company is based in the Netherlands and was not notified that the product came in three separate packages. The first package arrived in a battered box loosely held together with sellotape. I requested a refund thinking parts were missing then a few days later the other two packages arrived. There were a million parts with very basic instructions. My husband managed to put it together and we eventually erected the 55kg awning only to find that the motor was completely dead and the hoop to hook the crank handle in was missing. I informed the company who offered a part refund of £70 😞, which I reluctantly accepted because it was more hassle to take the awning down and I thought I might at least be able to use it to find the spare parts, which were subsequently nowhere to be found. After complaining via Amazon and also directly to VidaXL, they later informed me they could send me the spare parts instead of a part refund so I asked them to cancel the refund and send the parts because the awning is currently inoperable. I waited a week because they said they were waiting to hear from their finance department. Another week later they have told me the refund has been issued (despite me requesting cancellation) and they refuse to send or even let me purchase the spare parts. Amazon said they would obtain the spare parts on my behalf, but were unable to do so because VidaXL said they’d issued me a part-refund, which at the time they hadn’t. So I’m left with a useless Awning and the refund has not yet appeared in my bank account 😡 Appalling customer service - I wouldn’t risk buying anything from this company again!!
Don't order anything from them! I ordered a gazebo dome tent from then 11 months ago and they gave 2 years warranty, right. Total cost 270.99 Euro's. The tent started to rip, so they offer 1: 20% refund or replacing the faulty part. Part options are everything accept for the part that is defected. Asking for a manager nope they just keep leaving the chat.
TERRIBLE!! BUY ELSEWHERE!
Sold me an add on item to my lounge kit that does not match. Customer service provided no solution or outcome and are completely illiterate.
Garden multi tool
Poor tool that is not up to the capability of doing everyday garden jobs. Spoke to Vidaxl and they do not wish to put right .They offer me a replacement after I was told I would get a full refund on return of the item,they have now back tracked on this refund.I have had countless conversations with them via email and they will not recognize their promise of the refund they offered.Any one reading this I would not buy anything from this company.The product I bought was of poor quality and not up to doing the work
I ordered an outdoor rug costing £57. I receieved a rug approximately 10 days later however, it was not the rug i had ordered. I notified the company who explained i would need to repack the rug for collection, i could chose a day for collection although they were unable to specify a time so i would need to wait in all day. The resent the rug. When my parcel arrived, this time it contained a tool box, again im told it was a 'picking error at the warehouse'. I now have to repack and wait in all day for a collection. So 6 weeks later i have paid for a rug i did not receieve and have had to wait in all day on two occasions for the incorrect item to be collected.
3m×3m aluminium gazebo
Worse purchase I've ever made..what I heap of ... and a heap is what it now is as it collapsed before if was half built.
Parts of poor quality instructions worse and had to replace rivets as ones in the product were loose.
Roof didn't fit at all and getting no help from emailing them.
Avoid this company they sell cheap Chinese ... and don't waste your money.
Bed frame, duvet and duvet cover set
Horrible customer service, products of extremly low quality. Bed is super flimsy. Will never buy anything again.
3x4.5 pop up gazebo
This item I purchased through eBay. It never arrived and 6 weeks on still no refund. They are dreadful, no way of contacting them. They have stolen my money . Thieves
Bestway 32ft x 16ft pool
Purchased this pool on what appears a uk website and paid pounds for the pool. Annoyingly when it arrived after a week and after spending a day building the pool I found out that the sand filter has a European rcd plug on it. So this must be a European imported product. Called Bestway and they said as it was imported it will have no uk warranty. Tried to discuss with Vida but have got nowhere. They should not sell European products which are not compatible with UK sockets.
Worst service ever.
I bought a swing, they just sent one peace, just got the second one after called to request it.
Request to return the product, again they just sent the courier to collect one product, I was the one that called again to ask to set up the second collection.
After all, I still didn't get my refund they are saying that I didn't send the product.
The return process started on 26Th and I still don't have my money back.
And I do have a video proving the courier collecting the product.
The agent was insinuating that I'm trying to keep the product to myself and get a refund.
I don't recommend anyone to use their website to buy products.
DO NOT SHOP ON THIS WEBSITE
Shipment 12 days late now.
Difficult to contact.
When I contacted them to explain that they made an error with the labelling of the product so they needed to contact the courier , they didn’t bother and sent me some useless update with the shipment still stuck.
wooden sun lounger
Do not purchase anything from this CRAP company. Many items are not in stock and if bidding on any and the price is not to their liking they will just cancel the order !!!