VidaXL - Overall Rating based on 32 reviews
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Resolvedwall hung cistern
useless chat customer service representative called Lucy. I am giving her the product link and telling her I need a replacement part to buy and she is replying like a robot back with the same thing: I can't find your order. Don't buy from Vidaxl as they have an useless customer service.
Dear Anrian,
Thank you for bringing this up to our attention!
We apologise for the inconvenience you experienced here.
If you need any additional assistance, please don't hesitate to send email to webcare_global@vidaxl.com with your issues.
We look forward to hearing from you soon.
Have a nice day!
Kind regards,
vidaXL Team
VResolvedRattan Dining Chairs
This Company must rate as one of the worst I have ever dealt with.
Their employees must be colour blind, as we have tried on no less than 5 occasions, all through Amazon, to order the Chairs in Brown.
One order was cancelled, ALL the rest were sent in the WRONG colour.
As recent as yesterday, the carrier YODEL tried to deliver the Chairs but we refused to accept them, their driver was very helpful. Almost 2 weeks ago YODEL delivered incorrect coloured Chairs (ordered from Amazon from Jupixis, but Vidaxl Chairs nonetheless).
These Chairs are STILL awaiting collection and our money still has not been refunded.
What an absolute shower, don’t know the difference between BROWN and GRAY and BROWN and WHITE, as that is the colours that keep getting delivered.
When I ask to speak to a Manager, guess what, ‘they are in a Meeting’ - standard response.
Appalling service.
Amazon though have beeb superb.Dear customer,
I hope this message finds you well.
This is Claire, I am here to help with your request.
We sincerely apologize for the inconvenience this has caused you. And we hope we can improve the situation we have caused and provide a better experience.
I understand you are requesting service from us because the chairs you ordered was shipped from our warehouse. I would love to help you, but you didn't directly purchase from us. The company you bought from uses vidaXL as a supplier.
Can you please contact the company directly so they can help you further?
Thank you for being so understanding. I wish you a nice day!
Kind regards,
vidaXL TeamVvidaXL stool
I bought a stool in June. fast delivery, super service and super product. Many thanks.
Dear customer,
Thanks for sharing your review!
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
JosefineDear customer,
Thanks for sharing your review!
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
JosefineResolvedvidaXL Garden Planter Powder- coated Steel 296x80x36 cm Grey and a smaller version of this
I purchased six raised beds. Two were of a thicker material and work. The other four are totally useless. As soon as earth was added they buckled so badly that large gaps appeared ensuring that no water could be held. the small screws rusted within weeks and are clearly not going to last. I have multiple raised beds on site and these are just awful and I will now have to remove the earth and scrap them. The company has received 12 photos and the evidence that they were installed correctly. since 10th May 2023 they have failed to make any attempt to contact me to resolve and simply repeat that they will escalate and I will hear back in 3 days. they have said this 15 times. I have contacted them 25 times to no avail. The product is clearly not fit for purpose the sides so thin that I doubt if the raised bed cold contain sawdust. Be very wary buying any raised beds from this company and my experience of their customer service is appalling.
Dear Lindsay Mckenna,
Thanks for your feedback.
We are very sorry to hear that your products were not as expected and we sincerely apologize about the fact that our service did not meet your expectations.
I noticed that the escalation department has replied to you. Could you please check your email?
Kind regards,
Rachel - vidaXL TeamVCupboard
Excellent productOrdered a small storage cupboard for the garden and it arrived on time and was absolutely perfect !
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,Table
I love the product, good design, good quality, thanks a lot
Dear Customer,
It is a great pleasure to receive your feedback.
We are happy to hear that our products live up to your expectations.
We look forward to catering to more of your needs in the future!
Kind regards,
JosefineVidaXL Leanto greenhouse
I bought a polycarbonate greenhouse from VIDALXL and it’s the worst product I have EVER bought! Totally false discription.
Here is what they said followed by reality.
This spacious greenhouse has a total ground surface of 3.94 m². It can accommodate a considerable number of plants and will be a great solution for protecting your plants from cold weather.
Spacious maybe but if you’re over 4 foot 4 inches your head will be through the roof.
The greenhouse is made of PC board, which is transparent and easy for you to observe the growth of plants.
Translucent at best not transparent.
The conservatory has sturdy and maintenance-free aluminum construction for extra stability.
Flimsy contruction with little stability, PC Boards ... out at a whisper of a wind.
The roof vent ensures optimal ventilation on hot days.
Roof vent does not fit and will ... away.
Roof panels are fixed with metal clips, ensuring durability and long-term use.
No durability, lucky to last for a week.
Please note the roof of this greenhouse cannot withstand heavy snowfall.
I doubt if it could withstand 4 snowballs.
Very poor instructions. Then they suggest I take it down in windy conditions. Its summer hardly a breeze, protectected on 3 sides from any wind !!!Dear customer,
I hope this message finds you well.
This is Claire, I am here to help with your request.
We sincerely apologize for the inconvenience this has caused you. And we hope we can improve the situation we have caused and provide a better experience.
Could you please provide your order information, such as the order number or the email address you used for placing the order to email: webcare_global@vidaxl.com? We'll strive to do better.
We look forward to your reply.
Clairetop service
Great chairs came on time ordering was easy delivery was quick
Good service
Great value, came nice and quickly. Very impressed with how everything was packed. Will definitely order from you again. Thank you!
Bar stools
Very pleased with the product and arrived in good time. So far so good👍
Garden table
Very nice table once assembled, good quality, my only complaint is that the assembly instructions were not clear.
outdoor chair
i absolute love the outdoor wood chair I bought, stable, comfortable and good looking! sitting together with loved ones for a great family time!
They sorted me out
Item received was damaged in transit, replacement sent out same day. Great customer service
Cabinet
Low price and cabinet looks perfect on our hallway. 2nd purchase from here
I have ordered items from vidaxl
I have ordered items from vidaxl in the past and they have been excellent. This time was no exception.
Received my order
Delivery quickly, received my order in good condition. Recommend
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regard
MirandaVFurniture
They delivered fast but the sofa not meet expectations. The support members are kind. They arranged return. Thank you
good product
Good reasonable price and good quality
Good product
Good product and it’s easy to order. Excellent delivery service. Very pleasant
Dear Marie,
Thank you for your comment.
It is our pursuit to provide you with high quality products.
We hope our product will bring you more beautiful experience.
Wish you have a very pleasant day.
Kind regards,
ClaireGreat customer service
After ordering realised I'd inputted incorrect house no. Rang their 'Chat' line & it was corrected instantly. Fast delivery. Unfortunately the patio side tables were too big so returned, quck & easy after speaking to a really nice lady. The driver who collected them was so cheerful & helpful. All money refunded in a few days
Would DEFINITELY use this co again HIGHLY recommendedDear Sylvia,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Claire
Review with most votes
One stop shop for household pu
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