vidaXL

All reviews

vidaXL

68% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

G
gavin magee
I bought a polycarbonate greenhouse from VIDALXL and it’s the worst product I have EVER bought! Totally false discription. Here is what they said followed by reality. This spacious greenhouse ha...Read on
S
Shahrizat
Great quality good service!Read on
L
L.K
It's my first week in UK. I bought a shoe cabinet in vidaXL. All the things need to assemble myself. Thanks GOD the rack is easy to assemble for a girl. And it's easy to clean with damp cloth. I...Read on
P
Paul Greaves
We bought this on April 6th 2021 We have built it to your instructions and firstly the window in the roof won't open as it does it falls out Today 3rd May 2021 all the windows have blown out an...Read on
S
Sylvia
After ordering realised I'd inputted incorrect house no. Rang their 'Chat' line & it was corrected instantly. Fast delivery. Unfortunately the patio side tables were too big so returned, quck &...Read on

All reviews (41)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    VidaXL Leanto greenhouse

    I bought a polycarbonate greenhouse from VIDALXL and it’s the worst product I have EVER bought! Totally false discription.
    Here is what they said followed by reality.
    This spacious greenhouse has a total ground surface of 3.94 m². It can accommodate a considerable number of plants and will be a great solution for protecting your plants from cold weather.
    Spacious maybe but if you’re over 4 foot 4 inches your head will be through the roof.

    The greenhouse is made of PC board, which is transparent and easy for you to observe the growth of plants.
    Translucent at best not transparent.

    The conservatory has sturdy and maintenance-free aluminum construction for extra stability.
    Flimsy contruction with little stability, PC Boards ... out at a whisper of a wind.

    The roof vent ensures optimal ventilation on hot days.
    Roof vent does not fit and will ... away.

    Roof panels are fixed with metal clips, ensuring durability and long-term use.
    No durability, lucky to last for a week.

    Please note the roof of this greenhouse cannot withstand heavy snowfall.
    I doubt if it could withstand 4 snowballs.

    Very poor instructions. Then they suggest I take it down in windy conditions. Its summer hardly a breeze, protectected on 3 sides from any wind !!!



  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Desk

    Great quality good service!

    Free shippment?

    Yeah very convenient

    Thank you very much

    Dear customer,
    Thank you for your purchase.
    We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
    Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
    Kind regard
    Miranda


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shoe cabinet

    It's my first week in UK. I bought a shoe cabinet in vidaXL. All the things need to assemble myself. Thanks GOD the rack is easy to assemble for a girl. And it's easy to clean with damp cloth.
    It's free delivery. Shipment nearly a week ?? can't remember the exact time.
    On the whole, satisfied.

    Dear customer,
    Thank you for taking the time to leave a feedback about your experience!
    We appreciate your compliment and are delighted to hear about your satisfaction with our services.
    We wish you a great day!
    Kind regards,
    Claire


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Polycarbonate greenhouse

    We bought this on April 6th 2021
    We have built it to your instructions and firstly the window in the roof won't open as it does it falls out
    Today 3rd May 2021 all the windows have blown out and the seedlings and plants I have purchased to put in the greenhouse are now in my dining room , its ridiculous. Your sales pitch says strong and secure thats not true .we need something doing its not on with whats happened and its not even bad rough weather yet I hope to hear from your company within the week

    Did you get anywhere with this complaint? I bought a polycarbonate greenhouse from VIDALXL and it’s the worst product I have EVER bought! Totally false discription.
    Here is what they said against reality of what I found.

    This spacious greenhouse has a total ground surface of 3.94 m². It can accommodate a considerable number of plants and will be a great solution for protecting your plants from cold weather.

    Spacious maybe but if your over 4 foot 6 inches your head will be through the roof.

    The greenhouse is made of PC board, which is transparent and easy for you to observe the growth of plants.

    Translucent at best not transparent.

    The conservatory has sturdy and maintenance-free aluminum construction for extra stability.

    Flimsy contruction with little stability, PC Boards ... out at a whisper of a wind.

    The roof vent ensures optimal ventilation on hot days.

    Roof vent does not fit and will ... away.

    Roof panels are fixed with metal clips, ensuring durability and long-term use.

    No durability, lucky to last for a week.

    Please note the roof of this greenhouse cannot withstand heavy snowfall.

    Be lucky to withstand 6 snowballs.

    DO NOT BUY


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Great customer service

    After ordering realised I'd inputted incorrect house no. Rang their 'Chat' line & it was corrected instantly. Fast delivery. Unfortunately the patio side tables were too big so returned, quck & easy after speaking to a really nice lady. The driver who collected them was so cheerful & helpful. All money refunded in a few days
    Would DEFINITELY use this co again HIGHLY recommended

    Dear Sylvia,
    Thank you for your purchase.
    We are thrilled to read such a positive review.
    Your encouragement will keep us moving forward and constantly improving our service.
    Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
    Kind regards,
    Claire


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    top service

    Great chairs came on time ordering was easy delivery was quick


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Superking size bed

    0044000186526 Order number


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wooden garden folding table

    Product arrived with a cracked top. They send a replacement quickly but after a week the table leg cracked. I've been offered another replacement or £15! After sales service is rubbish. I'm entitled to a fu refund . Will never shop with them again. Product is soft wood rubbish but not at a value for money price.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    One stop shop for household purchase

    Vidaxl has become one of the common habits. Whenver I need to purchase anything of my households of any category like of furniture repairing N all.
    It is the first and only place I GO.
    Easy, Affordable. you get everything under one roof. varities & brands.

    I purchased a £430 electric awning through Amazon, not realising that the company is based in the Netherlands and was not notified that the product came in three separate packages. The first package arrived in a battered box loosely held together with sellotape. I requested a refund thinking parts were missing then a few days later the other two packages arrived. There were a million parts with very basic instructions. My husband managed to put it together and we eventually erected the 55kg awning only to find that the motor was completely dead and the hoop to hook the crank handle in was missing. I informed the company who offered a part refund of £70 ????, which I reluctantly accepted because it was more hassle to take the awning down and I thought I might at least be able to use it to find the spare parts, which were subsequently nowhere to be found. After complaining via Amazon and also directly to VidaXL, they later informed me they could send me the spare parts instead of a part refund so I asked them to cancel the refund and send the parts because the awning is currently inoperable. I waited a week because they said they were waiting to hear from their finance department. Another week later they have told me the refund has been issued (despite me requesting cancellation) and they refuse to send or even let me purchase the spare parts. Amazon said they would obtain the spare parts on my behalf, but were unable to do so because VidaXL said they’d issued me a part-refund, which at the time they hadn’t. So I’m left with a useless Awning and the refund has not yet appeared in my bank account ???? Appalling customer service - I wouldn’t risk buying anything from this company again!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ratan Extra Long Bench

    Great experience purchasing with this company. They kept me informed of the shipping progress and my item arrived on time. No question I will recommend and use this company again.

    Dear karolina,
    Thank you for your purchase.
    We are thrilled to read such a positive review. Your encouragement will keep us moving forward and constantly improving our service.
    Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
    Kind regard
    Claire


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    outdoor chair

    i absolute love the outdoor wood chair I bought, stable, comfortable and good looking! sitting together with loved ones for a great family time!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Good service

    Great value, came nice and quickly. Very impressed with how everything was packed. Will definitely order from you again. Thank you!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bar stools

    Very pleased with the product and arrived in good time. So far so good👍


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Garden table

    Very nice table once assembled, good quality, my only complaint is that the assembly instructions were not clear.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    They sorted me out

    Item received was damaged in transit, replacement sent out same day. Great customer service


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cabinet

    Low price and cabinet looks perfect on our hallway. 2nd purchase from here


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Exercise bike

    Ordered an exercise bike around 10 months ago but never really got to use it as I ended up working remotely from a different location an hour and 40 mins drive from my rental. When the bike initially arrived the digital display didn't work as there was no way to connect it to the bike but I left it go as it's a cheaper option than going with a reputable company. Once I started to use the bike a couple of times (literally 3 times) the bike pedal just fell off and would not reconnect.
    The company does not offer refunds so please be aware of that, they offered €50, nowhere near the price of the item!!! They offered a replacement so I had no choice but to agree or get nothing! They collected the bike....between 2-3 months ago! I followed up 3 weeks ago and they said it would arrive in 9 business days....still nothing! I followed up today..."your replacement has been cancelled due to unforeseen circumstances"..never emailed, called, text NOTHING. Then believe it or not I got the "your replacement will arrive in 9 business days"! This was after a customer care representative just cut me off without even speaking with me - said a service person would be in touch and then cancelled the chat!! . What I've lost in time and stress it would've been worth the extra money for a bike from a reputable company. I'll update when or if I get the bike or end up in small claims court. So not worth the hassle, better companies available.

    Dear Lisa,
    Thank you so much for taking the time to write to us.
    I wanted to let you know how sorry we are that you went through that difficult experience. We would love to learn more about what specifically happened.
    Would you mind share with me your order information and name to email: webcare_global@vidaxl.com?
    I look forward to recieve your email and have a good day.
    Kind regards,
    Claire


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    The product arrived on time and was exactly as described on the website

    Good


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    I have ordered items from vidaxl

    I have ordered items from vidaxl in the past and they have been excellent. This time was no exception.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Received my order

    Delivery quickly, received my order in good condition. Recommend


Others also viewed

French Connection brand logo for reviews of online shopping for Fashion products

French Connection

1 reviews

Clothing can be found on many shops and the amount of websites that offer clothing is massive. One of these clothing shops is French Connection. Bu...

Topman brand logo for reviews of online shopping for Fashion products

Topman

5 reviews

If you are a man looking for clothes, there are many shops and websites that you can go to in order to get a new piece of clothing. One of these we...

Ted Baker brand logo for reviews of online shopping for Fashion products

Ted Baker

1 reviews

If you need a clothing, there are many places that you can go to. One of the creators and providers of clothing is Ted Baker. You can see their sto...

Guess brand logo for reviews of online shopping for Fashion products

Guess

3 reviews

Clothing can come from a wide variety of shops. This can be a positive or negative thing. It can be positive because it offers ample of choice so y...