Spotlight: What are our customers saying?
My husband loves gardening but after we moved to another house, we urgently needed to reinstall our garden. My husband is a big fan of Gardening direct, so we ordered most of the plants from here a...Read on
Been waiting three days for answer to email still waiting for two items not received from my order itemBGN870H and plant food can’t get through on phone begonia white semi trailingRead on
The tomatoes arrived and were a little straggly but have picked up now. The jumbo runner beans arrived and were well packed, in good condition and ready to plantRead on
Hanging petunia bells and ordinary petunias. Plants arrived superbly packed and so in perfect condition.Read on
I placed my Order # 000324046 on 9 Jun 2021, 10:39:29, Red Geranium 12 Mega. I received newborn plants a bit greater than my little finger, thus in their opinion if these are Mega, small means seed...Read on
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Best for garden lovers
My husband loves gardening but after we moved to another house, we urgently needed to reinstall our garden. My husband is a big fan of Gardening direct, so we ordered most of the plants from here as well as necessary fertilizers. The side is a very good option for those who started gardening recently. As you will get an idea about stuff that you need.
My petunias have been delivered in perfect packaging and so in perfect condition. Thank you so much for the great service
Been waiting three days for answer to email still waiting for two items not received from my order itemBGN870H and plant food can’t get through on phone begonia white semi trailing
Moneymaker tomatoes and runner beans
The tomatoes arrived and were a little straggly but have picked up now. The jumbo runner beans arrived and were well packed, in good condition and ready to plant
Hanging petunia bells and ordinary petunias. Plants arrived superbly packed and so in perfect condition.
Geranium Parade Red 12 Mega Plants SKU: GRN012A
I placed my Order # 000324046 on 9 Jun 2021, 10:39:29, Red Geranium 12 Mega. I received newborn plants a bit greater than my little finger, thus in their opinion if these are Mega, small means seeds. I tried in vain to make them accept that they were not Mega plants but without any hope. Now they have finally flowers that are PINK. Probably they are daltonists incapable of discerning colours. This was the last time that I purchased from them. The disgraceful and disgusting manner in which they treat their customers!
Placed order on 24th March, still awaiting delivery!
12 lupins and 12 lobelias
Very disappointed with the service. Ordered 12 lupins and 12 campanulas for my mother's birthday on 30th April. 12 lupins were delivered on 12th May. Still haven't had the campanulas. It's now the 6th June. At the bottom of the order form it stated that the order would be delivered between the beginning and the end of May. Sent them an email on 27th May to find out when the second part of the order would be delivered. Haven't had a reply. Tried calling them, no one answers. Won't be using this site again.
Really poor service, plants were delivered drip feed over two weeks.
Several of the boxes really poorly packed and plants did not survive the journey, ended up with compost in trays and foliage strewn in box
Complained to company but no response to e mails, very sad clearly customer service is non existent and once despatched they don't give a damn....well theyve got my money ..once bitten twice shy
AVOID LIKE THE PLAGUE !
January 2021 and February 2021
Marigold African Sun Mix 12 Mega Plants
Marigold Tip Top F1 12 Mega Plants
Marigold Fireball 12 Mega Plants
Verbena (Trailing) 12 Large Plants
£60 of battered 'n bruised plants. 4-boxes of broken stems, compost scattered, plants all over the place!
And no online complaints online returns set-up this year - just 'Contact Us' online forms and no email address!
Only wish I could post photos!!!
Planters all broken violas damaged customer service staff want to see the roots and these were a present for disabled client disgusting
Various but issue with wallflower wizard
Box delivered. Was to be 12 mega plants inside. Soil everywhere in box. Half the plants broken off at base so unusable and the other half clearly been tossed around and battered. Doubt they will survive. Sent photos and complaint but no reply. I want a refund for this delivery.
We ordered goods for four addresses and paid £128, but no goods were received. After complaining we have been promised a refund. Don’t hold my breath.
Supposed to be trailing begonias and compact begonias
Ordered at start of lockdown. Half the order was delivered at the end of May with promise of balance to delivered. June. We were then unformed they couldn't supply to order but would send nearest with the promise of compensation. Plants arrived totally different to what was ordered and we still haven't received any compensation. Read all reviews before dealing with this company. They don't answer emails or phone calls. De warned!
Gardeners Delight ( not ordered )
week/spindley/broken/scorched, no reply to Three e/m with photos. I See somone got Moneymaker 14 May on reviews. My substitute plants arrived the First Week in June after Two e/m from mid May asking for them when all verities said out of stock on sites.
I used-to grow Tomato from seed and i would have binned Thease. To long in containers
4th April 2020 for geraniums
Placed order 4th April 2020 no communication after four emails just standard reply unable to get through to anyone between April 4th - 9 June 2020 would not recommend this company at all the lack of service is just unbelievable, certainly a big negative for this company. So as at 9 June no goods, no refund, and no reply.
I have purchased my bedding plants from you for a number of years and until this year
Pre planted hanging basketd
Ordered in April no sign of them I have emailed three times no response I agree hiding behind COVID is a joke am thinking of contacting trading standards have now requested a refund wish I had read the reviews before I placed my order will never order from them again first and last time