Radiator Village2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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phone lines down, chat offline, so I emailed photos and waited. It wasn't smooth. After a couple of days and a bit of chasing they sent another element, this time packed sensibly and working fine. Installation was straightforward and the rail heats up quickly; the finish actually looks smart and it's made my mornings nicer. It's not flawless — packaging and customer service need work and I was nervous for a while — but the product itself does the job and I’m pleased I stuck with it. Would recommend if you don't mind following up a bit.
Dodgy returns, decent courier
I expected a straight forward exchange and got a saga instead. Ordered a Reina radiator online. Delivery was actually on time and the driver was polite, which was a shock — so points for that. Builders had to check the parcel and, as builders do, ripped the outer cardboard a bit. Radiator itself was untouched. I tried to return within the 14-day window. Repeatedly told no. Kept getting the same flat answers. Felt like being bounced around. I even checked trading standards because it didn't sit right. On top of that the website pushes you to buy extra brackets as an add-on, and only later did I discover brackets are already fitted — odd up-sell. Customer service couldn't be bothered to help, or at least that's how it felt. Left me annoyed but oddly relieved the radiator works fine. If you've had worse elsewhere then perhaps this is average, but I wouldn't risk it. Be careful with their returns process.
About Radiator Village
Radiator Village is a UK-based retailer specialising in domestic heating products, with a focus on radiators and related accessories. The company serves homeowners, landlords and trade customers looking to source replacement or new radiators for residential properties. Its range includes different radiator formats and sizes intended for installation in central-heating systems, alongside fittings and installation components commonly used with radiators.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Tools & Hardware Reviews & Experience | Homeware Reviews & Experiences
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Last update: April 2026
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Dodgy returns, decent courier
I expected a straight forward exchange and got a saga instead. Ordered a Reina radiator online. Delivery was actually on time and the driver was polite, which was a shock — so p... Read onBy: M. Jackson