Direct Stoves - Overall Rating based on 20 reviews
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Wood Burning Stove
I recently bought a wood burning stove from Direct Stoves and I must say the customer service I received was top-notch. The owner, a chap called Adam I believe, personally got in touch with me to sort out any issues I had with my order. He gave me all the info I needed on how he was sorting things out and was really sorry for any inconvenience caused. It's clear he takes pride in his business and cares about keeping customers happy. I found his updates really reassuring and appreciated the quick response to any problems. Big thanks to Adam for helping me find an installer and for throwing in a free log basket with my order too.
Wooly Mammoth stove purchase
I bought a stove from Direct Stoves not too long ago and I have to say, I'm really disappointed with it. At first, the price seemed great at £700, but the quality of the stove has turned out to be quite poor. In just 18 months of occasional use, I've had to change the rope on the door three times already. On top of that, the glass and stove easily get marked, and now two of the bricks inside are broken. The customer service from Direct Stoves has been really unhelpful, giving me responses that made me feel like they didn't care about my concerns at all. I definitely regret choosing this product from them and next time, I'll be looking to buy from a local store for better support after the sale.
wood-burning stoves
As someone living in an apartment, traditional fireplaces are out of the question. But I still crave that warm ambiance during chilly evenings. That's why I decided to explore alternative heating solutions.
I initially considered wood-burning stoves, like those offered by Direct Stoves . However, the lack of a chimney and concerns about ventilation in my apartment made it a non-viable option.
Looking for a cleaner and more convenient solution, I stumbled upon water vapor fireplaces. These innovative marvels create captivating flames with just water and light, and they don't require a chimney or produce any smoke or ash.
Intrigued by this technology, I started researching different brands and came across Belle Flame ... Their website showcases a variety of stylish and functional water vapor fireplaces perfect for modern living spaces.
I'm still in the research phase, but water vapor fireplaces seem like a promising alternative for my needs. They offer warmth, ambiance, and safety, all without the drawbacks of traditional fireplaces.Wood burning stove
When I bought a wood-burning stove from Direct Stoves, I was really impressed with the customer service I got from Julie and Lucy. They knew their stuff when it came to the products and how to order and install them. They explained everything clearly and always got back to me quickly when I emailed with questions. When I went into the shop, Lucy was friendly, professional, and gave me a lovely welcome. Mark, who came to check out the job, was also great. All in all, the service I got was outstanding, and I'm really happy with my experience at Direct Stoves.
Electric stove for lounge
I recently bought an electric fireplace for our living room and I have to say, it has really impressed us. The York electric stove looks so realistic and has become a lovely addition to our home. It not only keeps us warm but also adds a touch of class to our living area. We got a great deal on it after comparing prices from different suppliers, so it was definitely worth the money. Although there was a slight delay in our order because of stock availability, Leanne from customer support was really helpful and kept us in the loop, which I was grateful for. Overall, I'm very happy with my purchase and would definitely recommend Direct Stoves to anyone looking for quality heating solutions.
Wood-burning stove purchase
I bought a wood-burning stove from the company and found a crack in it. I got in touch with customer services and they told me to email the customer service team. Now I'm just waiting to hear back and I'm interested to see how quickly they sort this out. My experience with the company has been good up to now, no problems at all. But how they deal with this situation will really show me what their customer service is like.
Recent Stove Purchase
My recent experience with Direct Stoves was pretty disappointing. I didn't hear anything from them about when my stoves would be delivered, so I was caught off guard when they showed up on a day I wasn't expecting them. Thankfully, I was still at home when they arrived, but it was really frustrating not knowing when they were coming. To make matters worse, some parts were missing from my order, which added to my annoyance. Even though I was honest about the problems, Direct Stoves didn't offer any compensation or fix the issues. The customer service overall was just terrible, and I'd suggest others think twice before doing business with them.
Clearview stove purchase
I recently had a terrible experience buying a Clearview stove. I ordered it at the end of October and was told it would take 4-5 weeks for delivery. As the 6-week mark came around, I asked for an update, only to be told that the company doesn't actually hold stock. The few updates I did get were not helpful at all. I felt deceived and like they were not being honest about their business.
Hunter Allure 5 log burner purchase
My time with Direct Stoves was absolutely brilliant. I looked into a few companies, but Direct Stoves stood out as the most helpful and informative. Their showroom was really welcoming, and the staff were great at giving advice without any pushiness to buy. Lucy was especially brilliant - so knowledgeable and efficient when it came to ordering and delivery. The stove turned up on time, and we're so happy with it. Massive thanks to Direct Stoves for their top-notch service!
Stove Purchase
I recently bought a stove from this place and I have to admit, the service was fantastic. I was able to pick my delivery date and the stove came right on time. The email communication was really good, keeping me updated at every stage. And the stove itself is exactly what I wanted, I couldn't be more pleased.
Damaged stove purchase
I bought a stove from this company not long ago and when it arrived, it was damaged with rust on the top plate. I sent them some photos of the damage and explained that I hadn't kept the stove outside like customer service said, but they didn't acknowledge or fix the problem.
Wood burner
I've had a bit of a rough time with this company recently. The delivery dates they had on their website were wrong, which meant I had to cancel my order so I could get a wood burner in time for my fitting dates. It was a bit of a pain having to deal with loads of emails and phone calls just to sort out getting a refund. It's been weeks now, and I still haven't seen the money back in my account. I'd suggest maybe looking for a local supplier who will appreciate your business more than this company did.
Quick and easy purchase
The website was so easy to use, I found exactly what I needed in no time. Lucy, the staff member, was really friendly and helpful, she helped me pick out the right fitting kit and even recommended a local installer. It was a great experience overall, but the only downside was the price increase for the flue order catching me off guard.
Stove parts purchase
My experience with Direct Stoves was absolutely brilliant. When I got in touch to check about which parts I needed, the staff were so helpful and really knew their stuff. They helped me choose the right parts and made sure they were sent out to me quickly. The parts arrived promptly and were top quality. I was really impressed with the service from Direct Stoves and would definitely go back to them in the future.
Second wood burner purchase
I've just got myself another wood burner for a different room and I found Direct Stoves after looking around. The service I got was really impressive, especially from Lucy who was a great help in picking out the perfect stove for me. She knew her stuff, was professional, and had a good sense of humour which made the whole buying experience a breeze. The delivery went without a hitch, and I would definitely suggest Direct Stoves to anyone looking for a new wood burner.
Stove delivery
I recently bought a stove from your company, and I have to say, the delivery communication was awful. I waited in all day last Wednesday for the delivery, only to find out after a lot of effort on my part that it had been put off by a day because of the queen's funeral. No email or phone call was made to let me know about this change, which was quite annoying. From Friday to Wednesday, I had to ring multiple times to find out where the free fitting kit and liner were. Finally, on Thursday, the liner arrived, followed by the fitting kit on Friday. This lack of communication and inconsistency in delivery times made it really tough for a busy person like myself to deal with. However, despite the delivery being a pain, the stove itself looks great and I can't wait to get it up and running. I just wish there had been better communication throughout the whole process.
Pellet Stove Purchase
I bought a pellet stove from this company recently, and I have to say, I was really let down by the whole thing. As a woman living on my own, I was pretty shocked when the delivery guys wouldn't bring the 100kg stove inside my house, even though I had a ramp all set up. So now, my pricey new stove is just sitting there outside, totally open to being pinched. The service I got was honestly awful and I wouldn't advise anyone to use this company.
Multi-fuel stove purchase
The team at Direct Stoves were really helpful from the moment we began browsing for multi-fuel stoves right up until we made our final purchase. They gave us clear and informative answers to all our queries, making the buying process super easy. Our time with Direct Stoves was fantastic, and we would definitely recommend them to anyone looking for a new stove.
Fire and flue purchase
I ordered a fire and a flue, but when the fire arrived there was no flue included. Not only that, but the fire was damaged too, so I reported it immediately along with the missing flue. It took a lot of phone calls and emails, but eventually, we received a replacement fire. However, the replacement also didn't come with the flue! I've been waiting for the flue for weeks now and it still hasn't arrived. It's been a complete nightmare!
You get most antique, traditional and advance kind of fire chambers
I like the variety I was offered at direct stoves.
They have the lot of warmth sources, fire stoves and the lot of other wide range of fire chambers, chimneys and stovepipes.
I bought the a great design, wooden based fireplace. it was perfect at my place.
I am happy with their services..
Review with most votes
You get most antique, traditio
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