Currys PC World
Spotlight: What are our customers saying?
I love this site. I am in college right now, actually a tech-savvy guy.. I love computers.. and PC WORLD IS BEST BEST TO GET COMPUTERs & gadgets among others. Their website is also very informa...Read on
good products, less cost. lot of variety to bu from. I loved the range they have. I have bought digital camera from here. still in good order.no problem at all.Read on
PC world/Currys are the worst. Gave me a quote and I paid for the items, then they said that I had to pay more as the price had gone up. Is that even legal? Customer services as useful as a ... in...Read on
This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We...Read on
Positive in past 15 years always had great service. Currently it has been horrendous. I have been left with faulty gas cooker which has now been condemned and voucher issued for replacement. This i...Read on
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Best PC rretail website ever!
I love this site. I am in college right now, actually a tech-savvy guy.. I love computers.. and PC WORLD IS BEST BEST TO GET COMPUTERs & gadgets among others. Their website is also very informative about computers, keep me updated about new products. I have ordered one HP laptop, power bank and joystick from here.
Even I looking to get a gaming console ( just saving money from my pocket money:)
These guys are from long time, so can trusted for quality and services
absolutely disgusted with service,incompetent.and no help from anyone after several calls put on hold disconnected phew hard work trying to get anyone to listen.item looked great on arrival had a leak a month later and several bills back at square one .i would like to thank currys for wasting so much of my precious time
Best shop to buy
good products, less cost. lot of variety to bu from. I loved the range they have.
I have bought digital camera from here.
still in good order.no problem at all.
PC world/Currys are the worst. Gave me a quote and I paid for the items, then they said that I had to pay more as the price had gone up. Is that even legal? Customer services as useful as a ... in a sieve, thus far, no refund, no tablets and I'm £700 out of pocket. If I could leave zero stars I would, as all they have done is take my money.
This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We took it into store and they tried but could not get it to turn on. They advised us to take to an Apple store shop, we took it to a store and they booked us an appointment to do a diagnostic on it. After going back for the diagnostic they said it was a integrated fault and is not repairable and advised us to go back to Currys PC World. Went there the same day and they took details and said they have to email the out of warranty department and they will call us within 48 hours but then said it would be 7 days as busy. 9 days later had heard nothing so called store and a manager said he would look into it and call back after weekend on Monday. No call back yet again so went into store the next day and after them calling up the relevant department they said they had sent a letter out offering £124 odd part refund but can not do this now as no reply. We got no letter, they had mobile number and email to contact us and nothing was even said about them sending a letter. You do not expect an ipad to only last 23 months. They should be replacing it or cost of it against a new one. But yet again they pass you back and forth and waste our time.
Will certainly not buy from them again.
Positive in past 15 years always had great service. Currently it has been horrendous. I have been left with faulty gas cooker which has now been condemned and voucher issued for replacement. This issue has been ongoing for over 3 months. Delivery / installation was booked for 3rd July. I waited in all day and phoned to be told it will now be 17th July, no reason given, No contact to tell me. I feel sorry for call centre staff who have to deal with things like this. I have made numerous calls and on one occasion given a premium rate number to call by one customer care agent, I wasn't told it was going to cost me premium rate call. As a 68 year old disabled person on state pension only I can ill afford numerous phone calls let alone a £10 call, ! Not once have I received any help to resolve this. So now taking the matter further. What once was a caring trustworthy company has now turned into a totally uncaring / unhelpful one who puts profits before customer services. I would cancel my order but would only get a voucher which means I would need to purchase from this abysmal uncaring company. Shame on youI'll never purchase anything from this company again.
Microsoft Surface Pro7 i5
Currys PC world is one of the most dishonest, manipulative and corrupt business and organisations.
I noticed late yesterday at about 5.30 pm on 14 October 2020 and this morning at 8 am Currys PC World were advertising Microsoft Surface Pro7 i5 for £659. I took a print and went to the local Currys PC World to purchase this tablet . On my arrival there at 10 am, the price was £899 at the shop. I quiried it with the shop manager and I showed the print out to the him.
I simply asked how can they increase the price of a product by nearly 30% in a matter of 2 hours. His response was that the head office often do it to manipulate customers and this isn’t new to their stuff.
In my view this is a disgraceful, dishonest, manipulative and corrupt business. People should be aware and don’t buy anything from such a corrupt business and organisation.
sorry i received this notice to late ... deck top machine 6months old sent for repair they said i have dropped it never never will I deal with this company and I advise others to do the same
I have used Currys regularly in the past but WILL NEVER USE THEM AGAIN.
If things go to plan they are fine, unfortunately it seems if you have a problem they are inflexible and incompetent. I ordered a food mixer in July, they sent a different colour to the one ordered so I returned the item to be replaced by the correct one. They lost the return and it took weeks for them to find it and many phone calls, each in a long queue to be answered. It then transpired that the ordered mixer was out of stock - perhaps why they sent a different one originally. We were given various delivery dates that came and went so with no hard timescale for delivery we asked if we could change the colour to one they had in stock. Absolutely not was the response, because the price had changed since we ordered - even though the colour we would have accepted was actually now a lower price than the one ordered. I asked to speak to a manager - this was blocked by the customer service rep who said she knew the manager also wouldn't be able to change the colour of the mixer. We were told the mixer would be dispatched automatically once it came back into stock - the website now shows stock but still no communication from Currys and no mixer. I wrote to the CEO twice - no response.
I'm writing this as yet again I wait in the Currys phone queue - its now 17th September and nearly two months since I placed the order. Going forwards I will spend my call waiting time writing negative reviews - at least I get something productive out of it. I won't be using Curry's ever again - I learned my lesson. With their approach to customer service its surely only a matter of time before they go bust and people like me waiting for resolution of a simple issue lose their money.
Absolutely shocking customer service and business processes. I attended the Milton Keynes store on Saturday 22 February 2020 and decided to purchase a TV worth £1,199.00. I put £1000 on a credit agreement (Buy now pay later) and opted to pay a deposit of £199 on my debit card. The till system crashed due to software glitch and the assistant manager explained to me that my transaction didn't go through, i was asked to put my card in again and then checked my online banking app to see that 2 transactions where in a pending stage. I questioned this with the assistant manager who assured me that 1 of the payments would return automatically bank to my account, it didn't. I then tried phoning the store which the phones wasn't being answered. Customer service line said they cant help me i have to go back to the store, i returned to the store and waited for the customer service desk to become quiet. I stood 4 feet away i telephoned their store number, they totally ignored it and realised the phones were silenced. I immediately asked why are you not answering the phone, response was "i didn't realise it was ringing" (Thats because you have them on silent). I waited for the store manager to see me about my transaction and defended the process of transactions which i explained that once a transaction has passed a pending stage you cannot reverse the charge. He argued with me and offered to call the bank in front of them as they had confirmed this to me. After 2 trips to this store (approx 40 mile round, twice) i was given £10 for my petrol, i felt insulted with this as my account charges due to being put into overdraft was going to charge me more. The process for the business are shocking when it comes to customer service. i am still fighting for my money back and will never shop here again. I think the ratings here speak for themselves. Anyone who wants to purchase electrical items i would advise to go to John Lewis instead, had a really good experience with them and they understand how to help the customer. Now reporting them to BBC Watchdog as how many customers realise they have been charged twice and got their money back due to their software glitches on the till system. Also Currys have no direction to help customers and communication skills from assistant and store managers are absolutely shocking.
Should be no stars. We had a washing machine delivered in January, the guys delivering it caused damage to our kitchen. cracked floor tiles and a kitchen island ripped off the wall. we contacted curry's who passed the buck to their delivery partner. The delivery partner then played the system for 3 months always contacting us at the last minute in the end stating they could not find a workman to make good the damages. Currys finally took the case back and insisted we get two quotes for the work(it is very hard indeed to get formal quotes for this size of job without paying a fee which curry's will not cover). 5 months after the damage currys will not show any flexibility and are breaching consumer protection legislation by limiting their liability without informing customers! all we wanted was them to mend the damage caused when their product was delivered. Still trying to get the requisite number of quotes. Curry's dont care about the customer or that they are breaching legislation. Will never use them again and advise you all to do the same. Go to John Lewis their customer service is great compared to these jokers