Currys PC World29 reviews
This score is based on 29 genuine reviews submitted via BritainReviews since 2017.
Featured Reviews
Reviews (29)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Delivery hiccup, but it ended up alright
Walked into the shop and left with a machine on 30 July. At first I was quite happy — staff were brisk but helpful. The delivery arrived when they said it would, which was good. Then I opened the box and a part was missing. That started the fun. I emailed and phoned the same day. There’s no direct line to the store, so everything went through general customer service. For a long while I just got scripted replies. “We’ll pass it on” and “a manager will ring” became my new ringtone. I kept at it, sent more emails, called a few times. I was sceptical, frankly. Then, eventually, a manager did call back. They apologised, ordered the part and arranged a follow-up delivery. It took longer than it should have, and it was annoying. But in the end the missing piece arrived and the machine works fine. So I moved from doubt to relief. Not perfect. But acceptable given the outcome.
That little click of relief
cheap and clumsy, and I remember thinking “this won’t end well”.
We switched it on, it rattled, the front panel didn’t sit flush, and after a week it refused to work properly. I followed the company process, rang, emailed, did everything they asked. There were lots of phone calls, a few apologies, then an engineer visit who actually looked properly at it. That was the turning point — the Bosch engineer on the 17th (I remember the date because I’d been away and came back and thought “here we go again”) told me, calmly and clearly, that the machine had been fitted without the proper Bosch fittings and that the front leg had been damaged during the original install. He explained the error code we’d seen was caused by water getting into the wrong place, and that someone had even drilled holes into the appliance to attach the facia. He wasn’t dramatic about it, just clear and methodical. I felt relieved because finally a professional had looked and said what I suspected.
That said, it’s not perfect. Currys’ installation team later came back with the replacement and did a half job — swapping parts rather than a proper refit — and the fitters were abrasive, which rubbed me up the wrong way. The facia was glued on, bits were misaligned and the whole warranty situation got complicated after the engineer’s report. There’s been plenty of faffing about with the depot and customer service, and at the time of writing the collection/refund is still being argued over. So yeah, not a tidy outcome.
Overall I’m satisfied that the technical problem was identified by someone competent — that’s the bit that mattered — even if the service chain around it was clunky and slow. It works as a dishwasher in the sense that the machine itself is fine once the faults are acknowledged, but the process of getting there was far too long and messy. I’d buy Bosch again for the kit, but I’d be very careful about the install and the aftercare.HP Envy Printer
They didn't give me much information about my printer, and I'm not very pleased about it. I got caught up in an instant ink deal, and now my printer is running really slowly and wasting ink. The staff didn't seem to know much about the products and ended up selling me a poor quality printer - it was cheap but the ink is expensive.
Oven purchase
I bought a new oven from the store recently. Ordering it was easy and the staff were really helpful in helping me choose the right one. But, when it came to the delivery, it was a bit of a letdown. The first delivery date was missed due to some issue with transportation, which I can understand. The second delivery date didn't go smoothly either, as the delivery team didn't do the installation as promised. It was frustrating because I had paid for installation on the original delivery date. I'm currently trying to get in touch with a manager to sort out this problem, and it's been a real pain not having a working cooker for so long.
TV and soundbar purchase
I went to this electronic shop the other day and I have to say, it was a really good experience. I'm not great with technology, but the staff there were so helpful and patient, giving me advice and helping me out with all the technical stuff. They had a great selection of products too, and I managed to find exactly what I wanted.
Smart TV purchase
I recently ordered a Smart TV online and paid more for a specific delivery time slot between 5-10pm. The TV ended up being delivered at 2.39pm, way earlier than expected, and no one was home to accept it. Even though I had given clear instructions for a safe place to leave it, they weren't followed. The TV was re-delivered the following day, once again when nobody was around. Overall, it was a frustrating experience. I felt like the delivery service I paid for wasn't delivered properly.
Washer dryer purchase
So, I was checking out modern washing machines and I found a couple at this place that were the right size. But the exact ones I wanted mysteriously disappeared, so I ended up with a Haier. The email and text communication during the transaction were quick, which was good. On the morning of delivery, I got a text with an estimated arrival time and a tracker to follow their progress, making it easier to plan my day. The delivery was quick, and they even gave me a useful tip. Now, I'm wondering if this new brand, Haier, will meet my expectations.
Laptop purchase
The guy I spoke to was really helpful when I bought my laptop, he knew his stuff and made sure I got what I wanted without pushing me to buy anything extra. He even managed to get me a discount, which was great. The only problem I had was understanding the barcode payment options, they were a bit confusing.
40-inch TV purchase
I was looking for a new TV and ended up finding the perfect one! The customer service rep was really helpful in explaining all the features and benefits of the 40-inch TV I liked. I felt like I was making an informed decision, which you don't always get in stores nowadays. When I set up my new TV at home, it felt so good. The picture quality is fantastic, and I'm really happy with my purchase. It's like my living room has turned into a mini cinema!
Replacement printer order
Ordering a new printer was so easy - paid without any hassle and was able to pick it up locally. The printer itself was even better than I thought, and I'm really happy I went for the free one-year replacement plan. Big thanks to Wright for their great customer service and easy-to-use website, definitely deserves a 10 out of 10 rating.
Amazon Alexa
So I went to this big tech shop looking for Amazon Alexa, you know? But when I got there, hardly any staff were in sight. Just three guys hanging out by the door, not even trying to help. I showed them a picture of what I was after, and they were like, "Sorry, all sold out." Then this other employee suddenly appears out of nowhere, with a bigger version of what we wanted, but it was double the price! I felt so conned, mate. Being an older person, I reckon he saw me coming and took advantage. I'm proper cheesed off, to be honest.
Oven purchase
I popped down to buy an oven and a lovely lady called Loraine assisted me. She was really knowledgeable about the cooker I was interested in and explained all about the switches. Loraine was super friendly and patiently answered all my queries. Definitely a step up from the usual service at that store.
Laptop purchase
The guy I spoke to at the shop was really good at his job, he totally got what I was after and sorted me out with a great deal. He was dead helpful, knew his stuff, and was dead cheerful. The bloke who came to set up my new laptop did it there and then and made sure I understood everything. Plus, I got a cracking deal on a bundle and some extra care thrown in. All in all, it was a really positive experience, the service was spot on.
Free next day delivery
Absolutely, I got my thing delivered for free the next day, which was brilliant. The cost wasn't anything to shout about, but I chose to buy from a trustworthy seller just in case there were any issues. Sadly, when my item arrived, the box it came in was torn, which was a bit of a letdown. I let them know about it and they said they would inform the delivery service. Apart from that, I was mostly pleased with how everything turned out.
Care plan for a product
I popped into the store the other day to buy a care plan for a product, and I was so chuffed with the service I got. The staff member who helped me out really knew their stuff and took the time to explain everything about the care plan, even mentioning the return policy. I was really impressed by how nice and helpful 'Cool hand Luke' was during our chat. In general, it was a top shopping trip and I'd definitely suggest it to anyone else.
Bluetooth speaker purchase
As I was looking for a Bluetooth speaker in the shop, a salesman came up to me and gave me some really good advice that helped me choose a great speaker. He actually used to work in finance but knew loads about speakers. Thanks to him, I decided to buy a Bose speaker and I've been really happy with it ever since.
Vacuum purchase
I bought a vacuum at this shop not long ago and I have to admit, I was really impressed. As soon as I walked in, I saw the exact vacuum I wanted. The staff member was really helpful and showed me a brand new one to check out. They even told me about the extra bits and bobs that could go with it, and then they went the extra mile by helping me take it out to my car. Now that's what I call good service!
Laptop purchase
I bought a laptop not long ago and the service from the staff member at the store was absolutely brilliant. They were really helpful, friendly, and made a real effort to help me find the perfect product. They even made sure to let me know about stock availability. All in all, it was a really great experience.
Helpful staff, friendly delivery guys, warranty activation issue
So, I popped over to this shop with the blue and white logo, yeah? The staff there were really friendly and always helped me out when I needed it. Even the delivery guys were dead nice, not grumpy like some of them can be. But, had a bit of a hiccup when I tried to activate my warranty. Gave the number a ring they gave me, but it didn't work for three whole days, like what's up with that? I gave it a go on a Friday, got cut off twice when I finally spoke to someone. It was like talking to a robot or something, dead frustrating! Eventually got it sorted, and they told me I didn't even need to call because the warranty was activated when I bought it. Why didn't they say that from the start, would've saved me time and hassle, you know? Other than that, no biggie, the team there are pretty cool. Cheers, guys!
TV purchase with elderly grandparents
I had a really good time shopping for a TV with my elderly grandparents. The guy, Ben, who worked there was so helpful, patient, and knew what he was talking about. He took the time to help my grandparents, even though they were a bit slow. Ben was great at looking after customers and he made shopping really nice. I definitely suggest this shop, especially if you need help with tech stuff.
About Currys PC World
Currys PC World is a prominent British electrical retailer, specialising in the sale of consumer electronics, white goods, and related services. Established as a result of a merger between Currys and PC World, the company offers a comprehensive range of products, including computers, televisions, washing machines, and mobile devices. Originally founded as Currys in 1884 by Henry Curry, the company initially sold bicycles before expanding into electrical goods. The PC World brand was introduced in 1991, focusing on personal computers and related technology. Through their extensive network of retail stores and a robust online platform, Currys PC World provides a multi-channel shopping experience to consumers across the United Kingdom and Ireland.
Bonus!
📊 How did Currys PC World shine for you?
Contact Information
Categories Currys PC World
Electronics Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences | Online shopping
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Best PC rretail website ever!
I love this site. I am in college right now, actually a tech-savvy guy.. I love computers.. and PC WORLD IS BEST BEST TO GET COMPUTERs & gadgets among others. Their website ... Read onBy: Larry Jr