Oathome4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A birthday order that vanished
The oddest part was seeing the watch apparently on its way for two days, then being told it had been pulled back without anyone giving me a straight reason. I ordered a red Apple Watch Series 8 for my daughter’s birthday, which was today, so timing really mattered. The order was placed online, payment was taken, tracking was active, and then, right at the last minute, it was cancelled and recalled while in transit. I rang customer service hoping somebody could at least explain what had happened or offer a replacement. Instead I spoke to two people who seemed more interested in repeating account security rules than sorting anything out. They said the details did not match, despite me having both the order number and tracking reference in front of me. Fine, checks are necessary, but there was no real attempt to help me understand the issue or tell me what happens next. I have had slow deliveries from other retailers before, but this felt worse because the item looked so close to arriving. I am now £453 down until the refund is dealt with through eBay, with no watch and a disappointed daughter on her birthday. What surprised me most was how little ownership anyone took once the order was cancelled. Whether it is AO or AO.com makes no difference to me as a customer. The lack of a proper explanation made it even more frustrating. I would avoid ordering anything time-sensitive here.
Half good, half a mystery
only one of the cooler wash/dry programmes will run properly and even when it completes a cycle a lot of garments are still soaking wet. I always take things out as soon as it stops, so I checked every obvious thing — the filter looked immaculate, no lint at all, which to my mind points to some internal fault rather than user error. I’ve had dodgy kit before from another retailer and got it sorted quickly, so I guess I was expecting something similar here, but unfortunately the help-line route was, well, difficult. Being put through to the manufacturer and hearing about call-out fees while the machine was barely used wasn’t great. That said, I don’t want to paint the whole picture as awful — the drum, build and general wash performance are solid and on the cycles that work it’s a good bit of kit. If you’re thinking of buying, be aware this kind of problem can happen and you might end up needing an engineer; I eventually decided to get an independent one for peace of mind. So, not perfect, won’t pretend otherwise, but not a complete disaster either. If the drying quirk was fixed it’d be a pretty happy buy. Overall I’d say there’s potential here, just be ready to push on after-sales if anything goes wrong.
Not the worst, but not the kind of company you relax with
this was a messy few days, and honestly it felt like a string of small disasters that never quite added up to a proper solution. It started with a fridge delivery that was late because the van broke down — fair enough, that happens. What annoyed me was nobody bothered to tell me. I had to ring them. One of the two drivers turned up out of breath, sweating, already in a mood. He was the sort of bloke who tells you about his day like you’re his mate, but in a grumpy way: “van broke down, I’d have gone home but they paid me extra to stay.” Right. So already I’m thinking: not great for customer care.
The tipping point was when the polite lads turned up
I ordered a fridge and thought it would be straightforward. It was due on a weekday slot. On the day the van broke down and nobody told me. That’s how it started. First sign was the lateness. Then one of the two men turned up looking like he’d run the last mile. Sweating, short of breath, annoyed. He didn’t offer an apology. He muttered some story about the van and extra pay to stay. It set the tone. I knew I was in for a rough delivery.
About Oathome
Oathome is a home and lifestyle brand operating in the homeware space. The company is associated with products for household use, such as items for home organisation and everyday living. It serves consumers looking for practical home products for domestic settings.
This information is based on publicly available data and is provided for orientation purposes only.
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Services | House & Garden Reviews & Experiences
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Last update: October 2026
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Review with most votes
Half good, half a mystery
only one of the cooler wash/dry programmes will run properly and even when it completes a cycle a lot of garments are still soaking wet. I always take things out as soon as it s... Read onBy: Chelsea Jones