Safestore - Overall Rating based on 23 reviews
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Storage solution purchase
I bought some storage from this company recently and I have to say, I was really impressed with the service I got. The person I talked to on the phone was really helpful and knew their stuff. They put together a quote for me and took the time to answer all my questions. It was obvious they understood what I needed and gave me a simple solution that ticked all the boxes. I would definitely recommend this company to anyone looking for storage solutions.
Storage unit rental
The people working at this storage place were really professional and helpful. I had a really good experience right from when I first called up to ask about renting a unit. The person I spoke to was really calm, patient, and happy to answer all my questions. I want to give a special mention to Adam for giving top-notch customer service the whole time. He knew his stuff, was friendly, and made sure everything I needed was sorted. Because of the amazing service I got, I felt sure about choosing to rent a unit here.
Storing my stuff
I've been storing my stuff at SafeStore for nearly a year and it's been great. The staff are really friendly and helpful, the place is always clean and tidy. It's not open all day and night, but there's always someone around to watch over everything. I would definitely recommend this place to anyone needing a safe storage option.
Friendly customer service
The chap who helped me out, his name's Danny, was dead nice and answered all me questions. He really tried his best to sort me out, and I was proper grateful for it.
Move assistance and service
The service we got from the staff at the Wimbledon branch was top-notch. They were really helpful and polite, and had a great attitude when they were moving my stepmum's stuff from one storage unit to another. Even though I can't remember their names, you could tell they were total pros and really cared about making sure we had a good customer experience.
Furniture storage solution
I've just needed somewhere to store my furniture and found this storage place. The guy I spoke to on the phone, I think his name was Danny, was so helpful in finding me the right storage option at a good price. I'd used a different storage place before and it wasn't great, so I was really happy with the service here. Danny really made sure everything was sorted for me and I trusted them to look after my furniture.
Storage unit purchase
I had a brilliant time at this storage place. The staff were really helpful and polite, they did everything they could to help me with getting set up. Big thanks to George and Ceri for being so great!
Urgent storage solution
I was in a tight spot and needed a storage unit in a hurry after being let down by another company, but Safestore really came through for me. The staff there were so helpful and got me sorted with a unit right away, they even stayed late so I could unload my stuff. I can't recommend Safestore enough for their top-notch service.
Storage room booking
I recently booked a storage room with this company and accidentally selected the wrong location. But when I got in touch with the staff at the store I actually meant to book with, they were really helpful and understanding. I have to give a special mention to Danny, who truly went out of his way to help me switch my booking to the right location. His professionalism and welcoming approach made the whole moving stores process smooth and hassle-free. I was really impressed by the top-notch customer service provided by the staff at this company and would definitely suggest them to anyone looking for storage solutions.
Secure storage for my deliveries
I've just started using this storage place in Cranford, and honestly, it's been a total game-changer for me. It's such a relief knowing that all my deliveries are safe and sound, giving me the peace of mind I've been craving. The staff there, especially Ly-Anne, are just fantastic at their jobs. Ly-Anne is always super helpful and goes the extra mile to make sure everything goes smoothly. She's a real asset to the company, they should definitely hold onto her no matter what!
Late payment charges
I've had a bit of trouble lately with late payment fees from the storage place. I got behind on my payments for personal reasons, but when I spoke to the manager and set up a payment plan, I was really surprised to find even more charges on my bill. It wasn't what we'd agreed on and it left me feeling really annoyed and puzzled. To make things worse, the wording on the invoice was so confusing, it just made me even more frustrated.
New storage unit
I recently got a new storage unit and had a great experience with a guy called Danny. He was really helpful and friendly, and did his best to get me a good deal. Thanks a lot, Danny! I'm excited to store all my things there for a long time.
Storage unit purchase
I recently had the pleasure of interacting with a staff member who was so helpful, informative, and an absolute delight to work with. They really went out of their way to ensure all my storage requirements were fulfilled. I would definitely recommend their services to others!
Needed storage space
I was in a bit of a pickle with all my stuff piling up at home, so I decided to look for some storage space. Safestore came to the rescue! They had a fab offer where I got 8 weeks at half price, which was a real money-saver. The customer service was top-notch, they guided me to the ideal storage unit for all my bits and bobs. The storage place itself was mega tidy and dead easy to get to. I'd definitely give them a solid 5 stars!
Storage purchase assistance
I was really impressed with how helpful the staff were when I was picking a storage unit for my stuff. They knew their stuff and helped me figure out what size unit I needed, and even suggested services like transportation. Their knowledge made everything easy and hassle-free, and I felt sure about my choice. I'd definitely recommend their services to anyone needing storage solutions.
Storage purchase
I received fantastic support from the team, and the costs were competitive and transparent. The staff also provided me with really helpful advice and information.
Storage unit reservation with a professional representative
I booked a storage unit the other day and the guy I spoke to was brilliant. His name was Daniel and he was so helpful and polite, he really knew his stuff when it came to storage. He took the time to explain everything clearly and made the whole process easy for me. It's not often you find such good customer service, so Daniel really stands out. I would definitely suggest him to anyone looking for storage help.
First time buying storage
I went to Stevenage and met this guy called Danny who was really helpful. He helped me choose the right size storage unit and even recommended some removal companies in the area. Now I feel much better about leaving my stuff there.
storage
its as blunt as stay far away from them , they are dishonest in their claims and practice's and you will 100% be conned without a care or response. Regards billing when more than one Manager/Location states to your face that 28 days added to the 24th November is the 15th of December its blatantly obvious what is going on here, how they rinse you and simply act daft when challenged. Let this be the I told you so if you decide to use this shady operator.
Storage unit
hi, dear all..
Mr. Anthony Ruislip storage manager..
For some reason definitely he is still ignoring me..
why , still not answer to me..
in regard with that one , don't know really, is it fake or mistaken...
Storage licence..
i mean u put me to sign blank contract, because u said
u were so busy at the moment
why don't u scan and send to me that one blank contract
i did sign ..
because i made my big mistake and trusted u...
definitely i should not...
i did sign that one absolutely blank storage lincence agreement, with no related content about how long will it be...
.
or how much will it cost to me...
you said to me that u are very busy and that u will fill in everything...
After... maybe tomorrow... but i have to put today's date..
then i put 30.10.2020 and my signature...
and after 4 days...
on 4.11.2020
sent to u 14 days prior notice...
and 18.11.2020 i did vacate that storage unit..
u told me, that your managers made some mistakes..
and i have to have some understanding...
ok..
u said, that you gonna do some more training to your staff..
normally, u owe me 12 days refund..
when will you make that happen?
also, me told u that i have my medical condition and lost my job because my company was affected by covid lock down..
also, you put inside that storage room some notice and told to me verbally that we are not allowed so many things to store...
yours terms and conditions are very strict u told me..
then i said that have to look for another storage option ..
plus, i did trust to you...
when u said that i don't have to worry about anything,,,
when we were about to sign long-term storage contract...
because u said ,, that we can always stop or cancel any contract...
That I have nothing to worry about..
so, please, if we summarise..
shall we..?
where is my contract u promised to me ,
that will be send to my email?
i mean... the proper one? where is it?
same story with storage unit vacation form..
the other manager put me to sign blank form again..
alright. okay... where is my copy?
Review with most votes
Innovative
This is a fantastic idea. I believed when service rendered from Safestore. I will give them 10 out of 10 for unique idea. Chargeable rent is not a question of worries, but I w... Read onBy: Mallik Prashant