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Safestore

40% Would buy here again

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M
Mallik Prashant
This is a fantastic idea. I believed when service rendered from Safestore. I will give them 10 out of 10 for unique idea. Chargeable rent is not a question of worries, but I will strongly advise ...Read on
V
Vinay
Very organised pick up and drop off service. Very rude behaviour at customer service desk not seems to be interested everytime. Read on
W
Wild
its as blunt as stay far away from them , they are dishonest in their claims and practice's and you will 100% be conned without a care or response. Regards billing when more than one Manager/Locati...Read on
R
Rouslan
hi, dear all.. Mr. Anthony Ruislip storage manager.. For some reason definitely he is still ignoring me.. why , still not answer to me.. in regard with that one , don't know  really,  is it...Read on
J
James Travis
I had to give 2 stars for some Reason as you can’t give zero. It is with a heavy heart I write this email - Safestore were a company I trusted and enjoyed using. However it now seems that I am goi...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Innovative

    This is a fantastic idea. I believed when service rendered from Safestore.
    I will give them 10 out of 10 for unique idea.
    Chargeable rent is not a question of worries, but I will strongly advise you, please avoid anything to keep there if it is not permitted under law and society terms.
    Though they take all precaution while you prepare your items list,but even though please help Safeatore to run it smoothly.


  • Ordering

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    Would buy here again
    Overall

    Pick up

    Very organised pick up and drop off service. Very rude behaviour at customer service desk not seems to be interested everytime.

    Leicester branch

    I think that the Safestore staff above shop floor level, especially the pricing dept, must have been on a course specifically designed to remove any 'common sense'. I was the 1st paying customer at the flag ship store in Bolton and have been there for about 12 years now. I operate my business from there and am happy with everything the front desk staff do and have done for me over the years (including a free coffee on a regular basis) but when the company upped my rent again and I asked for a price freeze or a price match with one of their competitors, (who have offered me the same size etc at a lower level than Safestore charge me at present) they declined and it seems are happy to see me go. The 2 stars I have given are for the great treatment by the lads on reception only and NOT for the company. Their customer service to a long standing customer stinks and I shall NOT be recommending Safestore to any business associates or friends and family in the future. If I ran my business like this I would soon lose all my customers, I just hope this happens to Safestore sooner rather than later.
    I am one EXTREMELY DISSATIFIED soon to be ex customer.


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    storage

    its as blunt as stay far away from them , they are dishonest in their claims and practice's and you will 100% be conned without a care or response. Regards billing when more than one Manager/Location states to your face that 28 days added to the 24th November is the 15th of December its blatantly obvious what is going on here, how they rinse you and simply act daft when challenged. Let this be the I told you so if you decide to use this shady operator.


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    Storage unit

    hi, dear all..
    Mr. Anthony Ruislip storage manager..
    For some reason definitely he is still ignoring me..

    why , still not answer to me..
    in regard with that one , don't know  really,  is it fake or mistaken...

    Storage licence..

    i mean u put me to sign blank contract,  because u said
    u were so busy at the moment

    why don't u scan and send to me that one blank contract
    i did sign ..

    because i made my big mistake and trusted u...

    definitely i should not...
    i did sign  that one absolutely blank storage lincence agreement,  with no related content about how long will it be...
    .
    or how much will it cost to me...

    you said to me that u are very busy and that u will fill in everything...
    After... maybe tomorrow... but i have to put today's date..

    then i put 30.10.2020 and my signature...

    and after 4 days...
    on 4.11.2020

    sent to u 14 days prior notice...
    and 18.11.2020 i did vacate that storage unit..

    u told me, that your managers made some mistakes..
    and i have to  have some understanding...
    ok..

    u said,  that you gonna do some more training to your staff..

    normally,  u owe me 12 days refund..
    when will you make that happen?

    also,  me told u that i have my medical condition and lost my job because my company was affected by covid lock down..

    also, you put inside that storage room some notice and told to me verbally that we are not allowed so many things to store...
    yours terms and conditions are very strict u told me..


    then i said that have to look for another storage option ..


    plus, i did trust to you...
    when u said that i don't have to worry about anything,,,

    when we were about to sign long-term storage contract...

    because u said ,, that we can always stop or cancel any contract...

    That I have nothing to worry about..

    so, please,  if we summarise..
    shall we..?

    where is  my contract u promised to me ,
    that will be send to my email?

    i mean... the proper one?  where is it?

    same story with storage unit vacation form..

    the other manager  put me to sign blank form again..


    alright.  okay... where is  my copy?


  • Ordering

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    Would buy here again
    Overall

    Ongoing storage

    I had to give 2 stars for some
    Reason as you can’t give zero. It is with a heavy heart I write this email - Safestore were a company I trusted and enjoyed using. However it now seems that I am going to have to pursue them through the courts for loss that was incurred at their Hanworth store.
    To cut a long story short Safestore failed to secure my goods or follow their own security protocols - this allowed someone to walk off with over £2500 of my goods. The area manager admitted to me In a meeting that they had made mistakes that had led to my loss.
    They then denied all culpability - made a slight attempt at an investigation and then fobbed me off completely. It is genuinely heartbreaking to see what has become of this company - and the way they are being run now.
    For a business who’s primary goal is to be able to safeguard their customers goods they have totally failed and showed absolutely no remorse or attempt to do anything except pass the buck.
    The matter is now with the Police and is to be pursued through the courts.


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