Verisure Smart Alarms Reviews

My immediate neighbour had a Verisure alarm system installed last week with two CCTV cameras. One camera is 2 mtres away from our house and points directly into our bathroom and connecting bedroom and the other directly into our kitchen. we trip the recording sensors from inside our house and the spotlights come on to get better images of us having a shower too. So far NO response from Verisure

Hi just wanted to give a little warning regards to versure, I was told the up front payment was buying the equipment and it was an 18 month contract.. this wasn’t true! They always on the equipment and the contract was actually 36 months which by the way I would of never signed.. only giving the heads up ????????

I second the above. Read the contract thoroughly before signing. I paid over £700 for the kit. I wasn’t told when signing up that I did not own the kit. When trying to cancel contract early she tried to get more out of me than needed. I was 27 months into the contract and she tried to tell me I owed £350 which was for cancellations under 24months. They are not upfront and everyone pays different amounts every month which they seem to make up on the spot. In March I was told they’d reduce my monthly payments from £52.60 to £30 a month. So I paused the account for 4 months. Then called again today and was told they absolutely couldn’t go less than £40 a month. Just don’t appreciate company’s who aren’t completely upfront.

I am ending my subscription with Verisure. The process takes 3 months apparently for them to disconnect the alarm.
I was told I would receive a phone call within a week to start the process, on the 6th October, but after not hearing anything in regards to my request, I called again today, only to be told it has not been updated or passed on to the customer care team.
I also thought the initial payment was for the equipment, only to be told that was payment for the installation only. I personally would rather pay for any future loses via my home insurance as this service was a waste of time for my personal purpose.
The sale was based on desperation from the sales person, lying and fast talking his way into a sale.
We live and we learn.
I agree with the above customers, I don’t appreciate company’s who are not honest with their potential customers. Buyer Beware!

This company are the biggest cones don’t trust them cut your losses now and leave them if not I am sure we can report them to trading standard I was told many lies don’t trust them I have a bad experience I given them notice to leave in August they don’t won’t to accept it

Despite escalation to the head of legal and CEO I have gone around the houses as they are chasing me for an unpaid alarm bill. The irony is they refunded me 3 months of monitoring and despite a subject access request and continually speaking to people . They are chasing for several months alarm monitoring fees. I paid two set up fees and they were way above what they would promote at Costco. The funny thing is they are threatening to terminate one of the alarms and go to a debt collection agency. Now this is where it gets interesting : I will happily go and take all the paperwork to a county court as the jokers never ever installed the alarm in the 2nd property. It was never installed and they recorded they did so the sales guy could get a commission no doubt. Despite a SAR and disclosure request they have parroted on that they will disconnect my alarm - funny that as its sitting in my box at home never installed. I have kept mail audit after mail audit so despite in 3 years never monitoring a single log or even being able to they now want to go to a debt collection agency - especially as i paid them for over 3 years with a D Debit for a system they knew was never even installed and lest see how that pays out with the GDPR as a starter. I have told their CEO /Data Protection officer but they are useless. So please do go ahead and take me to court for 5 months unpaid fees when I have been paying 3 years for a system that never even was installed and they knew but continued debiting me

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This company is clearly not a fair one, trying to hide the monthly cost by putting some discounts for 3months. I tried to switch to a Door Bell they told me you need to pay an Inflated monthly price for 3months and after that we will send you someone to disconnect you for 70pounds. Better to run away from this company

Useless company, just charge you for anything, even when you want to cancel the rubbish service, they still want to charge you. RUN AWAY FROM THIS RUBBISH COMPANY

Very interesting reading, do not think I will use this company, thanks for info !

Cant agree more.. I have asked to cancel the service on the 10th day of installation and they kept insisting on getting another camera, they send a different camera than what was explained over the phone.. then they closed the case as per their convenience and kept sending bills.. i have been requesting to remove the system as it is terrible.. u can easily buy sensors from Amazon as it does nothing more than that.. the cameras are blurry.. app takes forwver to download an image.. very stupid solution.. i keep writing to them and they care less to even call back.. very bad service.. its horrible.. the remote stopped working in a month.. its useless dont get it..

I am fed with Verisure too, they say that the doorbell is free, but what they don't tell you is that after 3 months, Arlo send you a message to say that your subscription is ending soon. Informed Verisure 2 weeks ago, then last week, again today, still not heard anything from Verisure complaints or from the Technical team to Integrate the Arlo doorbell with my Verisure account, feel I am been ignored, happy to take your money from you but don't provide a very good customer service, but saying that happy with the installation service, but lack of info where the doorbell is concerned.

Yesterday took the day off so I could be there to fix a ongoing problem’ and guess what ‘ engineers sick again ! Seems to br a pattern’ raised a complaint and said I wish to cancel ‘ o someone will contact you in the next seven days ! Hello ‘ I want this sorted ‘ my advice is ‘ go somewhere else ‘ it’s a lot of money ‘ and no back up when something goes wrong ‘

I would like to retract my above review. The engineer came Monday evening and has resolved Verisure.
I find the service very good and responded well to my complaint.
Would definitely recommend this company. ????

rubbish they buy review this company sell on false pretence.what salesman or saleswomen tell you everything is false

Can anyone who has this system confirm the following, if I cancel the contract giving 90 days notice , will the app and all functionality work as normal without the monitoring and police response ofcourse

Terriblr system camera battery life is pathetic fully charged im getting about 7 days max out of every single camera including the doorbell. complained about this to verisure and they gave me a solar panel which stopped charging the camera after about 2 weeks of use. extremely disapointed with the quality of the in house cameras my kids could take better pictures with a throw away camera. just for everyone's information after 6 months you can cancel your subscription with verisure and keep all the equipment and still use it via the Arlo app .. you just wont have the monitoring or response guard service .. i have one more monthly and i will be doing this as im not paying £40 a month for a system which i need to take down and recharge every week its a joke.

They lie you won't have access to your app either once you cancel the ridiculous high monthly costs. So basically rendering the whole system useless leaving your family and children vulnerable.

Sorry Lee you've been done !

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Then you were one of the lucky ones ‘ I’ve been let down 3 times this month by engineers supposedly calling in sick ‘ yesterday I took the day off to be here ! Not impressed at all ‘

And yet you gave them 5 stars