Verisure Smart Alarms Reviews

: 88
52% Would buy here again

Most relevant positive review

  2024-06-03
Alarm servicing and resolution
I was really impressed with how professional and polite the technician was when he came to servic... Read on
Green

Most relevant negative review

  2024-04-19
Alarm system purchase
I bought an alarm system from this company not long ago and I have to say, I'm pretty disapp... Read on
Yasmine Saunders

Review with most votes

  2021-06-09
Verisure Alarms
I am using Verisure Alarms for 3 years. Service been great end of day no kne is perfect. Eve... Read on
David

Reviews (88)

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    Basic kit

    I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... £298 one time... paying £45 a month... The guy who came round to assess my property was very pleasant And very professional... so for the professionalism of the person who was it everything I have heard about this company. The reasons for my scores are below

    Ordering 5 stars.. I got a phone call instantly as soon as I applied on line

    Service five stars due to the understanding and the professionalism of the person who assessed my property

    Pricing five stars I give this five stars because of the 50% off everything which I think is a really good deal

    And score for delivery one star due to its not been delivered yet. Due to be delivered on. Friday, the 9th of April... I would definitely recommend this to anyone who wants a safe property or business



    My immediate neighbour had a Verisure alarm system installed last week with two CCTV cameras. One camera is 2 mtres away from our house and points directly into our bathroom and connecting bedroom and the other directly into our kitchen. we trip the recording sensors from inside our house and the spotlights come on to get better images of us having a shower too. So far NO response from Verisure

    Hi just wanted to give a little warning regards to versure, I was told the up front payment was buying the equipment and it was an 18 month contract.. this wasn’t true! They always on the equipment and the contract was actually 36 months which by the way I would of never signed.. only giving the heads up ????????

    I second the above. Read the contract thoroughly before signing. I paid over £700 for the kit. I wasn’t told when signing up that I did not own the kit. When trying to cancel contract early she tried to get more out of me than needed. I was 27 months into the contract and she tried to tell me I owed £350 which was for cancellations under 24months. They are not upfront and everyone pays different amounts every month which they seem to make up on the spot. In March I was told they’d reduce my monthly payments from £52.60 to £30 a month. So I paused the account for 4 months. Then called again today and was told they absolutely couldn’t go less than £40 a month. Just don’t appreciate company’s who aren’t completely upfront.

    I am ending my subscription with Verisure. The process takes 3 months apparently for them to disconnect the alarm.
    I was told I would receive a phone call within a week to start the process, on the 6th October, but after not hearing anything in regards to my request, I called again today, only to be told it has not been updated or passed on to the customer care team.
    I also thought the initial payment was for the equipment, only to be told that was payment for the installation only. I personally would rather pay for any future loses via my home insurance as this service was a waste of time for my personal purpose.
    The sale was based on desperation from the sales person, lying and fast talking his way into a sale.
    We live and we learn.
    I agree with the above customers, I don’t appreciate company’s who are not honest with their potential customers. Buyer Beware!

    This company are the biggest cones don’t trust them cut your losses now and leave them if not I am sure we can report them to trading standard I was told many lies don’t trust them I have a bad experience I given them notice to leave in August they don’t won’t to accept it


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    Feb 2020

    I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months and had an issue with one of the shock sensors admittedly they didn’t come the next day to resolve it but within 3 days which I thought was fair enough. I’ve recommended this system to friends and my parents who now have it and all love it. It works when I have set it off and they call you normally within 30 seconds. I came on here as my friend said there were bad reviews so I wanted to have a look - but I don’t get it, I’ve had ZERO issues. I’ve been looked after by the sales guy Steve really well and if I have any questions I go to him. It might be a little pricey on the monthly but for me there is nothing better out there and I’ve had a couple of alarms before this one.

    Despite escalation to the head of legal and CEO I have gone around the houses as they are chasing me for an unpaid alarm bill. The irony is they refunded me 3 months of monitoring and despite a subject access request and continually speaking to people . They are chasing for several months alarm monitoring fees. I paid two set up fees and they were way above what they would promote at Costco. The funny thing is they are threatening to terminate one of the alarms and go to a debt collection agency. Now this is where it gets interesting : I will happily go and take all the paperwork to a county court as the jokers never ever installed the alarm in the 2nd property. It was never installed and they recorded they did so the sales guy could get a commission no doubt. Despite a SAR and disclosure request they have parroted on that they will disconnect my alarm - funny that as its sitting in my box at home never installed. I have kept mail audit after mail audit so despite in 3 years never monitoring a single log or even being able to they now want to go to a debt collection agency - especially as i paid them for over 3 years with a D Debit for a system they knew was never even installed and lest see how that pays out with the GDPR as a starter. I have told their CEO /Data Protection officer but they are useless. So please do go ahead and take me to court for 5 months unpaid fees when I have been paying 3 years for a system that never even was installed and they knew but continued debiting me

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    This company is clearly not a fair one, trying to hide the monthly cost by putting some discounts for 3months. I tried to switch to a Door Bell they told me you need to pay an Inflated monthly price for 3months and after that we will send you someone to disconnect you for 70pounds. Better to run away from this company

    Useless company, just charge you for anything, even when you want to cancel the rubbish service, they still want to charge you. RUN AWAY FROM THIS RUBBISH COMPANY

    Very interesting reading, do not think I will use this company, thanks for info !

    Cant agree more.. I have asked to cancel the service on the 10th day of installation and they kept insisting on getting another camera, they send a different camera than what was explained over the phone.. then they closed the case as per their convenience and kept sending bills.. i have been requesting to remove the system as it is terrible.. u can easily buy sensors from Amazon as it does nothing more than that.. the cameras are blurry.. app takes forwver to download an image.. very stupid solution.. i keep writing to them and they care less to even call back.. very bad service.. its horrible.. the remote stopped working in a month.. its useless dont get it..

    I am fed with Verisure too, they say that the doorbell is free, but what they don't tell you is that after 3 months, Arlo send you a message to say that your subscription is ending soon. Informed Verisure 2 weeks ago, then last week, again today, still not heard anything from Verisure complaints or from the Technical team to Integrate the Arlo doorbell with my Verisure account, feel I am been ignored, happy to take your money from you but don't provide a very good customer service, but saying that happy with the installation service, but lack of info where the doorbell is concerned.

    Yesterday took the day off so I could be there to fix a ongoing problem’ and guess what ‘ engineers sick again ! Seems to br a pattern’ raised a complaint and said I wish to cancel ‘ o someone will contact you in the next seven days ! Hello ‘ I want this sorted ‘ my advice is ‘ go somewhere else ‘ it’s a lot of money ‘ and no back up when something goes wrong ‘

    I would like to retract my above review. The engineer came Monday evening and has resolved Verisure.
    I find the service very good and responded well to my complaint.
    Would definitely recommend this company. ????

    rubbish they buy review this company sell on false pretence.what salesman or saleswomen tell you everything is false

    Can anyone who has this system confirm the following, if I cancel the contract giving 90 days notice , will the app and all functionality work as normal without the monitoring and police response ofcourse

    Terriblr system camera battery life is pathetic fully charged im getting about 7 days max out of every single camera including the doorbell. complained about this to verisure and they gave me a solar panel which stopped charging the camera after about 2 weeks of use. extremely disapointed with the quality of the in house cameras my kids could take better pictures with a throw away camera. just for everyone's information after 6 months you can cancel your subscription with verisure and keep all the equipment and still use it via the Arlo app .. you just wont have the monitoring or response guard service .. i have one more monthly and i will be doing this as im not paying £40 a month for a system which i need to take down and recharge every week its a joke.

    They lie you won't have access to your app either once you cancel the ridiculous high monthly costs. So basically rendering the whole system useless leaving your family and children vulnerable.

    Sorry Lee you've been done !


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    Verisure alarm system

    Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about the alarms, showed us the different tools that would be fitted and finally showed us a video as to how everything works if we were to have a break-in. We went ahead with the purchase and Paulo arrived 2 days later to fit the system. We found him to be extremely polite, very patient and was a very good instructor. He did not object explaining things to us several times and time did not seem to be a problem. He did say that we would make mistakes, which we did the following day, but he said everybody does. The system is so easy to use and you don't have to try and remember a code number - there isn't one.


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    Verisure 5/10/2020

    I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper.

    I pay roughly 32 as I have few add ons, it secures my family whilst I've traveled. I haven't purchased the product to cancel. I've made a calculated decision and happy with it.

    Had few bits fall off as my property was renovated, called a chap named Abbas or Abas something like that (Birmingham)
    Came the same day, no call out charges. Replaced and also charged all batteries for all equipment.

    Apart from that brilliant service.
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    Then you were one of the lucky ones ‘ I’ve been let down 3 times this month by engineers supposedly calling in sick ‘ yesterday I took the day off to be here ! Not impressed at all ‘


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    Alarm servicing and resolution

    I was really impressed with how professional and polite the technician was when he came to service my alarm system. He did a great job and even took the time to explain how everything works, which I thought was really nice. I really appreciate the help and quick response to fix everything.


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    Smart alarm system purchase

    The ordering process was really easy and stress-free. The customer service was amazing, with the staff being super efficient and helpful. I was really impressed by their knowledge and professionalism. The pricing was fair considering how good the product and service are. Delivery was quick, and the installation was done smoothly and professionally. Overall, I am extremely happy with my purchase and would definitely recommend this company.


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    Smart alarm system purchase

    I recently bought a smart alarm system and had a really good experience with the company. The person who came to my house to install it knew their stuff and explained everything well. The installation was done quickly and I felt like the product was top-notch. I was really pleased with the customer service I received, they even checked in after the installation. The app is simple to use and the controls are easy to understand. When it comes to the cost, I thought it was fair considering the security it offers. Overall, I'm really happy with my purchase and would definitely recommend this company to others.


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    Verisure alarm system and Arlo Pro 3

    Bought verisure alarm system and Arlo Pro 3 in August. With a promotion rate for 6 months. Fantastic until 3 months and Arlo subscription ends. Verisure promised it shouldn't. They didn't help called every day for 20 days. Lost all data. They have taken on too much trying to integrate verisure and Arlo. I cancelled Arlo a week ago. But nothing happened. Been calling them everyday today 3 times. Oh yeah I'm still being billed. Anyway I've now been told to cancel everything they will remove. Next fight is getting back £599.00 paid 3 months ago. Please avoid Verisure save yourself the hassle

    And yet you gave them 5 stars


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    Quick installation, caring customer service

    The customer service at this company is fantastic. I was really impressed by how quickly they got back to me and arranged the installation appointment. The installers turned up on time and did a great job setting up the system. Everyone on the team was professional and caring, asking all the right questions to make sure they understood my security needs and giving me personalised solutions. I genuinely felt like they were looking out for me and making sure I had the best security in place. Thanks to them, I now feel much safer in my own home.


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    Verisure Alarms

    I am using Verisure Alarms for 3 years. Service been great end of day no kne is perfect.

    Every time Alarm triggered, they called and said ,they have checked the property, they know if someone is in property or not as have I age verification and audio verification.

    Happy to recommend to more customers as I recommended many of my family members to verisure.

    I seen reviews on trustpilot and I think Verisure checking and replying to reviews there, not here.


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    Quick and efficient alarm installation

    I recently had an alarm system installed and I was really impressed with the engineer who came to set it up. I asked for an early appointment because of my work and he arrived on time, providing great customer service the whole time. He was polite, friendly, and respectful of my home, which I was pleased about. The installation was done quickly and smoothly, with no problems at all, and I was very happy with the service.


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    Smart alarms, security, peace of mind.

    I've just got myself a smart alarm system for my home and I'm really pleased with how secure and safe it makes me feel. The system works so well - if I'm not at home and the alarms go off, Verisure will be alerted straight away if someone tries to get in. They'll get in touch with me right away and, if needed, send someone to check on my house. Having this kind of protection is so important to me and it really makes me feel secure and safe when I'm at home.


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    Thorough system review by technician

    So, Gary from the company popped over to have a look at our alarm system. He really made an effort to make sure everything was working properly. Instead of just taking a quick look and heading off, he took the time to check all the sensors, cameras, and fobs. It was obvious that he was committed to solving our problem and making sure we felt safe and secure in our own home.


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    Alarm system installation

    The installation of the alarm system went really smoothly and efficiently. The engineer, Brian, was right on time and gave me a call before he arrived to let me know. He was really friendly and professional, taking the time to explain everything about the installation and answering all my questions. Brian got everything set up with no problems and made sure everything was working perfectly before he left. It was an overall pleasant experience and I'm really happy with the service I received.


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    Alarm system purchase

    I bought an alarm system from this company not long ago and I have to say, I'm pretty disappointed with how things have turned out. The system keeps having glitches and doesn't actually give me the security level they said it would.


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    Safety system

    My neighbour kept sneaking onto my property, so I had to figure out a way to keep myself safe. I contacted Iddi to order a security system, and he was really friendly and helpful. When Joe came to install it, he was so knowledgeable and efficient. I feel much safer now, knowing that my new security system is in place. Thank you both so much!


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    Efficient service explanation

    I have to say, I was really impressed with the service from Tyran. He really knew his stuff and made sure to go through everything with me, so I knew exactly what the company was offering. It was nice to have someone so competent and quick sorting out our alarm system installation.


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    Smart alarms installation

    The guy who came to set up our smart alarms was absolutely brilliant! He was really friendly and made sure everything was spot on. He even had a little sing-song with my little sister! It was so awesome!!


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    Alarm system purchase

    I had my alarm system fitted by this really great guy called Gary. He was so professional and knew absolutely everything about alarms. He explained everything to me in a really easy-to-understand way and even shared some really helpful advice. Thanks to him, I feel so much safer and secure now!


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