Hometree27 reviews
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Boiler repair service
I've recently switched over to Hometree after being with another company for years, and I must say I couldn't be happier with the service. Everything from their speedy responses to the professionalism of their engineers has been top-notch. When the specialist came to replace the PCB on our boiler, they did a fantastic job, and now we feel much more at ease knowing we're in good hands with Hometree. I would highly recommend their services for anyone facing boiler problems.
Gas boiler problem resolution
I had a problem with my gas boiler, so I contacted Hometree for help. I was really happy with how fast and effective they were in solving the issue. They not only offered support on the same day but also followed up to make sure everything was okay. I was impressed by their quick response and high level of customer service, especially considering other home plans I considered couldn't send someone out for days.
Boiler installation
The communication leading up to my boiler installation was really good, and the engineer actually arrived on time - which doesn't happen very often nowadays! He wasn't just on time, but he was also really friendly, efficient, and helpful during the whole process. I honestly couldn't find a single fault with the service I got. Thanks a lot!
Fixed boiler
I rang Hometree one Friday evening and the chap on the phone was really helpful. I gave him all the details and paid the call-out fee. They offered me a few choices for when the engineer could come, and he arrived on time and sorted out the boiler. Everyone was friendly and the job was completed to a high standard!
Pressure gauge alert reassurance
I had an engineer round to my house recently because of some pressure gauge alerts. He arrived on time and was really polite and efficient. He told me it's completely normal to have one or two pressure gauge alerts per year, which was reassuring. Overall, the company provided great service.
Boilers help
I've had to call for help with my boiler a few times and every time the customer service people have been really helpful! The process is just super easy. The engineers always show up really quickly and they're so friendly and nice. I'm really pleased with the service from this place, and it's definitely worth the money!
Blocked Drain issue resolved
The experts who came to sort out my Blocked Drain problem were brilliant. They turned up on time, figured out the issue fast, and started working straight away. They were really professional, knew what they were doing, and were determined to fix the problem properly. Not only did they sort it out perfectly, but they also left the place looking tidier than before. I'm really impressed with how hard they worked and how committed they were to doing a good job.
Boiler servicing
The engineer that came to fix my boiler was brilliant. He arrived on time, got the job done quickly and properly, and was really nice the whole time. Thanks a lot, Jack!
Boiler breakdown
I had a plumber come round this morning at 10:00 am and he fixed the faulty part. Hometree did an amazing job, couldn't have asked for better service. Thank you so much!
Recent central heating service
I recently had my central heating serviced by a guy called Shaun. I have to say, Shaun was on time, really professional, and knew his stuff. When he arrived, he introduced himself and showed his ID, which made me feel safe straight away. Shaun was really thorough in his work and took the time to explain everything he was doing. He made sure to let me know the readings and what they should be, which was great as it helped me understand how my central heating system was doing. Shaun's friendly attitude made the whole experience enjoyable and for my first time using the company, I was really impressed. I would definitely ask for Shaun again for future services, as long as he's still with the company.
New heating service
I recently tried out this new heating service called Hometree, and let me tell you, it was a complete disaster! The first time I needed them, they sent out a plumber who actually made things worse with my heating system, which ended up costing me a lot of money to fix. The first two visits didn't solve the problem at all, and then the third booking was just completely ignored! I had to hire a local plumber who knew what they were doing and managed to fix the issue quickly.
Not only did Hometree charge me a lot of money, but I also had to pay for the damage caused by their incompetent plumber. And to make things even worse, they don't even bother responding to messages on WhatsApp or through their website. Their customer care is shockingly poor! Despite all their fancy advertising, their service is absolutely dreadful. I cancelled my contract with them and will be sure to warn everyone I know to stay away from them.Plumbing repair service
My experience with the plumbing repair service was fantastic. Mr. G Chebli was really helpful and professional the whole time. He arrived on time and took the time to explain what needed to be done and what the next steps were. The service he provided was really great, and I wouldn't hesitate to recommend it to anyone who needs plumbing repairs. Huge thanks to Mr. G Chebli for all his hard work.
Helpful advisor
I had a great experience chatting with a really helpful advisor at this place. He was so polite and knew his stuff, gave me all the info I needed to choose wisely. He didn't push me to buy anything and took his time to answer all my questions in a simple and clear way.
Quick and efficient customer service
I was really impressed by the way my enquiry was dealt with at Hometree. The customer service rep I chatted with was so helpful and understanding, and really took the time to listen to all my concerns and answer all my questions. I felt like a valued customer and really appreciated the kind of attention I got. Because of the great service I received, I had no doubts about going ahead with my purchase.
Boiler repair
I had to get my boiler fixed recently and I was really impressed with the service I received from the company. The process of ordering was easy and quick, and they arranged for someone to come out on the same day. The engineer who came was not only on time but also really professional and polite. He figured out and fixed the problem swiftly, so my boiler was working again in no time. I was really impressed with the engineer's knowledge and skill, which made me feel confident in the company's service. Overall, I am very happy with how quickly and effectively they resolved my boiler issue.
Gas safety certificate and boiler service
This was my first time sorting out a gas safety certificate and service for my gas boiler, which is part of my package. I did it all through an online chat, which made it really easy and stress-free. It's still early days with our cover, but I have been really pleased with how it's gone so far. Everything went smoothly and I really liked how efficient and convenient the service was. I'm satisfied with the communication and how easy it was to book the appointment. I'm looking forward to keep using this service in the future.
Boiler service sign-up
I got this really annoying renewal letter from my old service provider, which made me feel like they were just trying to rip me off. So, I did some research online and decided to switch to a different provider, which is when I came across Hometree. Signing up with them was actually pretty easy and stress-free, which gives me hope that things will be better this time around. I'm interested to see if they can actually come through with their promise of a hassle-free boiler service by September 2024.
Heating system installation
The heating engineer who came to fit my new heating system was very reliable, nice and knew what he was doing. He spent time going through each part of the installation and made sure I understood everything. He also made sure to answer any questions I had. Once he finished the job, he tidied up the area really well. I was really impressed with how professional he was throughout the whole process.
Home cover plan signing up
I've just signed up for the home cover plan because my family recommended it. They've had fast and effective repair services whenever they needed them. I'm hoping I won't need to use it, but that's the whole point of having it. The sign-up process was easy, although it would have been nice to have more payment options to choose from. Don't forget to have a look at the different plans on offer, as they provide different levels of cover. After comparing with other providers, it seems like Hometree offers the best value for money overall.
Boiler cover
Absolutely disgraceful service - booked 3 engineer appointments in the course of a year and failed to attend every time. No communication whatsoever- have tried to cancel my subscription and been told I’ll face a cancellation fee! Avoid at all costs - I was with British Gas before- will be going back to them, far more reliable..
About Hometree
In the United Kingdom, the average weather temperature ranges from 9 to 18 degrees Celsius which is very cold. The cold nature of the weather implies that people have to take measures to keep warm including wearing warm clothing as well as boiler and heating installation in homes and offices. Apart from installing the boiler and heater, there is a need to ensure constant maintenance of the system so that it does not suddenly stop working when the inhabitants of the house or office are exposed to harsh weather conditions. Thus, many companies are involved in the servicing of boiler and heating installations including Hometree. However, online visitors can read honest reviews about Hometree before deciding on them.
What is Hometree?
Hometree is a boiler and heat pump supplier that aims to help people manage their home infrastructure by offering installation and annual maintenance support to homeowners. In addition, the supplier works towards helping consumers have heat supplied safely in their homes while using less CO2 emissions. To accomplish this, the company installs and finances newer low-carbon solutions which include but are not limited to solar panels, batteries, and heat pumps.
About Hometree
Located in London, Hometree was founded in 2015 by Simon Phelan with the mission to provide homeowners with reliable boiler and heater maintenance services as well as home care plans that they can trust. Based on this, the business claims to provide promises that include maintaining the price for maintenance and when they have to hike the price, it would never be higher than the inflation rate of the UK. Furthermore, Hometree claims to provide transparent and simple communication that will be very clear to the users as well as providing home care plans that are focused on the customer. They claim to currently have thousands of happy customers and protect systems that are worth £30 million.
Products & Services of Hometree
The services of Hometree include central heating, gas boiler installations, flue and controls, home electrics, drains and plumbing, and annual servicing and maintenance calls. They can also provide a pipe for gas supply to connect gas appliances to a meter. Additionally, customers have the freedom to choose a monthly payment plan in 3 categories that include the boiler category, which provides them with only boiler services, the heating category which provides customers with the above-mentioned boiler and heating services as well as home electrics and drains as extras. For landlords, the company provides cover plans that also include annual gas safety checks with flexible payment plans and prices and hassle-free claims for tenants which are said to be unlimited throughout the year.
Moreover, Hometree claims to provide expert engineers who work on their team nationwide to do their installations and inspections of gas meters and pipework for homeowners. Additionally, the supplier claims to offer free replacement of boilers if they deem it beyond Economic Repair when boilers are under 7 years old.
Furthermore, homeowners could also look at other companies that provide the same service if they're not contemptuous of this business.
Hometree Contact & Customer Service
Hometree claims to have a comprehensive help centre which includes an emergency customer line for anyone experiencing leaks or heater issues. To book a repair, customers can use the brand?s online portal and be assigned an engineer at a time that suits them best. Furthermore, the company has 24/7 claim support which can be accessed through live chat Monday to Friday or on WhatsApp. Alternatively, consumers can fill out a complaints form on the website to get in touch with a consultant.
Hometree Whatsapp Phone Number: 03309124843
Leave a review for Hometree!
If consumers have used the heating services of Hometree in the past, kindly share compliments, complaints and tips for the supplier on this page. Was the right boiler and heating system installed from Hometree? How affordable are their plans? How easy is it to switch to and from the brand? What is the response time of the business? Please write a customer review sharing what it is like working with the company to help others learn more about their service standards.
Did they keep to their promise of maintaining the price of the plan when opting for or was there a massive price increase? Were there any extra fees to pay when arranging a call-out with Hometree? Let others know how transparent this business is when it comes to pricing and payment.
Did the supplier agree to protect the boiler even when it is quite old? Were they able to send their engineers to service the boiler and heating devices or did they send a subcontractor engineer from another company? What was the efficiency of the engineers sent to fix your boiler and what rating would be given to their customer service standards? Would you recommend the services of Hometree to other people looking for reliable and affordable boiler and heating service companies?
Share this experience with other online visitors and help them get insight into what to expect from the business before purchasing from them. However, anyone wanting to read some reviews on these types of companies can do so right here on this page.
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Contact Information
Hamilton House, 4 Mabledon Place, King’s Cross
WC1H 9BB London
United Kingdom
Categories Hometree
House & Garden Reviews & Experiences | Services
Page Statistics
Seite online seit: 23 August 2019
Letzte aktualisierung: 29 November 2024
Review with most votes
Boiler cover
Just Terrible Service. First boiler service wasn’t really a service, just an inspection. The engineer switched off the boiler and left it off without telling us. When boile... Read onBy: Neil meddick