Hometree

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Hometree

57% Would buy here again

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Spotlight: What are our customers saying?

A
Andy Edwards
This was all set to be a 5 star review….until….. As a brand new customer, my boiler was due its service on 29th January. The day and time came and went with no sign of an engineer. I rang and wa...Read on
M
MBWUpmEH
M
MBWUpmEH
555'||DBMS_PIPE.RECEIVE_MESSAGE(CHR(98)||CHR(98)||CHR(98),15)||'Read on
H
Howard

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    Boiler and heating care

    This was all set to be a 5 star review….until…..

    As a brand new customer, my boiler was due its service on 29th January. The day and time came and went with no sign of an engineer. I rang and was told his van had broken down. Annoying as I had lost an afternoon of work but these things happen. The engineer arrived at the new time in a private car with his wife waiting in the passenger seat. He was here no more than 15 minutes and I received the report by email; except that, apart from the correct name and address at the top, the report was completely blank! I phoned to question this and was sent a new one with, what I can only guess was fictitious, data and measurements.

    On Monday 23rd May our boiler started leaking - badly! I phoned and booked an engineer who came on Thursday 26th May. Communication was excellent, the engineer first class and thorough but diagnosed parts were needed and had to shut the system down and issue a warning notice until he could return to fix it. No hot water or heating was not a problem as we were due to be away until Thursday 2nd June anyway. I explained this to the engineer who said that Thursday afternoon of 2nd May would be fine for him. I received a phone call from Hometree proposing Thursday 2nd June between 12-4pm. I said this was perfect and received a confirmation email and text. I was very impressed and gave them an excellent rating on their internal survey. I received a phone call from the ‘customer satisfaction team’ as,I guess if I was willing to leave a Trustpilot review. I agreed but said I wanted to wait until the entire process was over but that it would be very positive providing nothing went wrong.

    I rushed back early from my holiday to be back at home and ready for the engineer well before 12. At 11:46am I received a text saying that my engineer visit was booked for Saturday 4th June! WOAH! Not good. I phoned again and was informed that….wait for it…. the engineer’s van had broken down! Now highly suspicious and extremely unhappy. Apparently there was nothing they could do and so I now have to write off an additional day due to their utter incompetence.

    I wonder if the ‘van broken down’ excuse is common? I did receive an email apologising that the van had broken down and that the engineer was waiting for a ‘curiosity van’. I look forward to seeing what one of those is!


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    Mr.

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    Mr.

    555'||DBMS_PIPE.RECEIVE_MESSAGE(CHR(98)||CHR(98)||CHR(98),15)||'


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    Hometree is a rubbish company, avoid it! In early Jan 2022, I called hometree for tap leak issue, they agreed to fix it and I paid the call-out fees. They came and said tap leak is not covered in their service. Hometreee closed the case without letting m


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    Mr.

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    Mr.

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    Home heating & plumbing cover

    Totally unorganised and incompetent, still waiting for toilet cistern repair 3 weeks after initial plumber visit. Two subsequent visits with wrong parts. Despite no parts being replaced we've now been advised that according to the plumber all of the internal parts of the cistern have been replaced and there is nothing further they can do. This is a complete fabrication and without doubt one of the most frustrating experiences we've had with this kind of company. We thought British Gas Home Care was poor (plumbing side not heating which was always pretty good), but Hometree has taken appalling customer service to a new level. We'll carry on the struggle and update the review upon conclusion.

    I generally have been paying for the whole package for over 2 1/2 years when I came to claim their subcontractors were so rude and condescending. Could not fix my toilet as it was an installation issue. Hello???? ID DI NOT SEE YOU SEND AN ENGINEER OUT TO INSPECT MY PROPERTY PRIOR TO TAKING MONEY FROM ME!!
    THEN I CALLED THEM AGAIN - I was told the engineer did not come out because he thought it was the same issue upon looking at my address . How incompetent and illiterate are these people!!! So yet again no one called me to tell me what was going on. I spent all of my Sunday waiting for an engineer to call out only to be told the following day that the engineer took it upon himself that it was the same issue and did not bother turning up!!
    I have asked for my 2 and half years premiums paid back with interest.


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Hometree

In the United Kingdom, the average weather temperature ranges from 9 to 18 degrees Celsius which is very cold. The cold nature of the weather implies that people have to take measures to keep warm including wearing warm clothing as well as boiler and heating installation in homes and offices. Apart from installing the boiler and heater, there is the need to ensure constant maintenance of the system towards ensuring that it does not suddenly stop working and the inhabitants of the house or office exposed to harsh weather conditions. Thus, many companies are involved in the servicing of boiler and heating installations including Hometree. However, you should read honest reviews about Hometree or Best Heating's systems before you make a decision about them. 

About Hometree
Hometree was established to provide homeowners with reliable boiler and heater maintenance service as well as home care plans that they can trust. Based on this, they provide promises that include maintaining the price for maintenance and when they have to hike the price, it would never be higher than the inflation rate of the UK. They also claim to provide transparent and simple communication that will be very clear to the users as well as providing home care plans that are focused on the customer. They claim to currently have thousands of happy customers and protect systems that are worth £30 million. To use their services, you can get a quote from their website. You can make use of their services as a homeowner or landlord.

Services of Hometree
The services of Hometree include annual boiler service, wider central heating, gas boiler, flue and controls, home electrics, drains and plumbing. They can also provide a pipe for gas supply to connect your gas appliances to a meter. You could opt for a monthly payment plan in 3 categories that include the boiler category that provides you with only boiler services, the heating category that provides you with boiler and heating services as well as the home category that includes boiler services, heating services as well as home electrics, drains and plumbing. You could also look at other companies that provide the same service if you're not contempt with this company. Have a look at reviews from 247 Home Rescue for more information and feedback. 

Compliments, Complaints and tips for Hometree
If you have used the heating services of Hometree in the past, kindly share your compliments, complaints and tips for Hometree here. Were you able to get the right boiler and heating plan from Hometree? How affordable are their plans? How easy is it to switch to and from Hometree? How would you rate the response time of Hometree? Did they keep to their promise of maintaining the price of the plan you opted for or you suffered a lot of price hikes? Did you have to pay an extra fee when you arranged a call-out with Hometree? Did Hometree agree to protect your boiler even when it is quite old? Did they send their engineers to service your boiler and heating devices or they sent engineers from other companies? How would you rate the efficiency of the engineers that were sent to fix your boiler? How would you rate Homtree customer service? Would you recommend the services of Hometree to other people looking for reliable and affordable boiler and heating service companies?

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