Hometree

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Hometree

43% Would buy here again

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Spotlight: What are our customers saying?

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Geoff Chapman
Totally unorganised and incompetent, still waiting for toilet cistern repair 3 weeks after initial plumber visit. Two subsequent visits with wrong parts. Despite no parts being replaced we've now b...Read on
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Bijan
Price good but service is none existent. Recently my boiler stopped heating so phoned hometree , took about 12 minutes to answer then I told them two issues and immediately had to pay £95.0 call ...Read on

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    Home heating & plumbing cover

    Totally unorganised and incompetent, still waiting for toilet cistern repair 3 weeks after initial plumber visit. Two subsequent visits with wrong parts. Despite no parts being replaced we've now been advised that according to the plumber all of the internal parts of the cistern have been replaced and there is nothing further they can do. This is a complete fabrication and without doubt one of the most frustrating experiences we've had with this kind of company. We thought British Gas Home Care was poor (plumbing side not heating which was always pretty good), but Hometree has taken appalling customer service to a new level. We'll carry on the struggle and update the review upon conclusion.

    I generally have been paying for the whole package for over 2 1/2 years when I came to claim their subcontractors were so rude and condescending. Could not fix my toilet as it was an installation issue. Hello???? ID DI NOT SEE YOU SEND AN ENGINEER OUT TO INSPECT MY PROPERTY PRIOR TO TAKING MONEY FROM ME!!
    THEN I CALLED THEM AGAIN - I was told the engineer did not come out because he thought it was the same issue upon looking at my address . How incompetent and illiterate are these people!!! So yet again no one called me to tell me what was going on. I spent all of my Sunday waiting for an engineer to call out only to be told the following day that the engineer took it upon himself that it was the same issue and did not bother turning up!!
    I have asked for my 2 and half years premiums paid back with interest.


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    Boiler and central heating maintenance

    Price good but service is none existent.
    Recently my boiler stopped heating so phoned hometree , took about 12 minutes to answer then I told them two issues and immediately had to pay £95.0 call out fee which I knew I had to pay .
    The engineer turned up two days later and didn’t do much checking as he didn’t have the right tool for one of the faults . The other faults , he said I need a part and be back once authorised. I have now been chasing hometree for over a week and can not get any updates what so ever. I have been without heating for the last 7 days and had to purchase a electric heater to keep warm . I still don’t know what’s happening and if I get my heating to work or not.
    I will cancel my contract with these cowboys and would not recommend them at all.


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    Boiler cover

    Just Terrible Service. First boiler service wasn’t really a service, just an inspection. The engineer switched off the boiler and left it off without telling us.
    When boiler developed a leak, engineer turned up late. Said he needed to order a spare. We never saw him again. 5 calls to Hometree over 6 days. Still no new engineer or any sign of a fix. Just awful.


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    HomeTree Home Maint Plan

    Do not touch these cowboys with a bargepole! We had a simple faulty syphon in a toilet cistern. Over a period of 4 weeks the first Plumber did not even lift the cistern lid to diagnose the problem and then did not report his findings to HQ. So we waited a week. The second guy said - you need a new syphon, but took no details of the part required. The third plumber never made the appointment. The last man said to replace the syphon we needed the toilet bowl and cistern removing, this may crack the cistern (which we would have to replace) and damage all the ceramic tiles (again our cost to replace.) Basically he wanted to trash our £6k bathroom! We got a local plumber to look at the issue. He removed the syphon in ONE minute, cleaned it and said it would be likely OK. If not he can replace it, including parts for £80!!!
    This is not the first problem with this company, in our first - and final - year with them, but it is the one that took the biscuit.

    I generally have been paying for the whole package for over 2 1/2 years when I came to claim their subcontractors were so rude and condescending. Could not fix my toilet as it was an installation issue. Hello???? ID DI NOT SEE YOU SEND AN ENGINEER OUT TO INSPECT MY PROPERTY PRIOR TO TAKING MONEY FROM ME!!
    THEN I CALLED THEM AGAIN - I was told the engineer did not come out because he thought it was the same issue upon looking at my address . How incompetent and illiterate are these people!!! So yet again no one called me to tell me what was going on. I spent all of my Sunday waiting for an engineer to call out only to be told the following day that the engineer took it upon himself that it was the same issue and did not bother turning up!!
    I have asked for my 2 and half years premiums paid back with interest.

    Called Hometree on 24th Nov for boiler repair engineer booked for the 26th Nov ( this is supposed to be a 24 hour service ) waited 5 hours on 26th and they never showed up, we got boiler working ourseles but this did not last.
    Rang them again 3rd Dec engineer booked for the 6th Dec which was FOC because of the no show, waited again for 5 hours for them to not show up, called them on 6th Dec ( every time you ring them it takes at least 30 mins for them to answer ) Could not get an appointment booked kept ringing them and Hometree operator gave me one of thier contractors number ( so now i am doing thier job ) rang Preffered Plumbing twice once for 30 mins and second for nearly an hour ( no answer ) rang Hometree back and explained that i could not get through to contractor Chris the Hometree operator said he would sort out and put me on hold, he came back on line and said he had sorted and transferred my call, guess who to the same company i had just got nowhere with getting them to answer phone ( my blood is now starting to boil ) I rang Hometree again and got a different operator i asked to talk to Chris he told me Chris was on another call and he would help me, I told him that i was not happy doing thier job and he agreed that i should not be calling contractors this was at 2.30 on 7th Dec he told me he would ring and get back in touch, i said good luck with that he rang me back at 6.30 and said Preffered Plumbing would contact me they did so the next day ( another wasted day ) Preferred Plumbing rang me and said they would try and get a local plumber out to me ( we now have a 3rd supply chain ) they never got back in touch that day ( another wasted day ) they said they had found a local plumber and that he would contact me and he did and came out and fixed problemon 10th Dec.
    If Hometree had come out to do repair on 1st appointment date of 26th Nov this would have been resolved then as no parts were required.
    If you are a Landlord AVOID this company at all costs.
    I have cancelled my contract could not go through another saga with these clowns.
    Charlie Ewen

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Hometree

In the United Kingdom, the average weather temperature ranges from 9 to 18 degrees Celsius which is very cold. The cold nature of the weather implies that people have to take measures to keep warm including wearing warm clothing as well as boiler and heating installation in homes and offices. Apart from installing the boiler and heater, there is the need to ensure constant maintenance of the system towards ensuring that it does not suddenly stop working and the inhabitants of the house or office exposed to harsh weather conditions. Thus, many companies are involved in the servicing of boiler and heating installations including Hometree. However, you should read honest reviews about Hometree or Best Heating's systems before you make a decision about them. 

About Hometree
Hometree was established to provide homeowners with reliable boiler and heater maintenance service as well as home care plans that they can trust. Based on this, they provide promises that include maintaining the price for maintenance and when they have to hike the price, it would never be higher than the inflation rate of the UK. They also claim to provide transparent and simple communication that will be very clear to the users as well as providing home care plans that are focused on the customer. They claim to currently have thousands of happy customers and protect systems that are worth £30 million. To use their services, you can get a quote from their website. You can make use of their services as a homeowner or landlord.

Services of Hometree
The services of Hometree include annual boiler service, wider central heating, gas boiler, flue and controls, home electrics, drains and plumbing. They can also provide a pipe for gas supply to connect your gas appliances to a meter. You could opt for a monthly payment plan in 3 categories that include the boiler category that provides you with only boiler services, the heating category that provides you with boiler and heating services as well as the home category that includes boiler services, heating services as well as home electrics, drains and plumbing. You could also look at other companies that provide the same service if you're not contempt with this company. Have a look at reviews from 247 Home Rescue for more information and feedback. 

Compliments, Complaints and tips for Hometree
If you have used the heating services of Hometree in the past, kindly share your compliments, complaints and tips for Hometree here. Were you able to get the right boiler and heating plan from Hometree? How affordable are their plans? How easy is it to switch to and from Hometree? How would you rate the response time of Hometree? Did they keep to their promise of maintaining the price of the plan you opted for or you suffered a lot of price hikes? Did you have to pay an extra fee when you arranged a call-out with Hometree? Did Hometree agree to protect your boiler even when it is quite old? Did they send their engineers to service your boiler and heating devices or they sent engineers from other companies? How would you rate the efficiency of the engineers that were sent to fix your boiler? How would you rate Homtree customer service? Would you recommend the services of Hometree to other people looking for reliable and affordable boiler and heating service companies?

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Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.

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Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews: