Hometree Reviews
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Reviews (27)
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Recent central heating service
I recently had my central heating serviced by a guy called Shaun. I have to say, Shaun was on time, really professional, and knew his stuff. When he arrived, he introduced himself and showed his ID, which made me feel safe straight away. Shaun was really thorough in his work and took the time to explain everything he was doing. He made sure to let me know the readings and what they should be, which was great as it helped me understand how my central heating system was doing. Shaun's friendly attitude made the whole experience enjoyable and for my first time using the company, I was really impressed. I would definitely ask for Shaun again for future services, as long as he's still with the company.
Boiler repair
I had to get my boiler fixed recently and I was really impressed with the service I received from the company. The process of ordering was easy and quick, and they arranged for someone to come out on the same day. The engineer who came was not only on time but also really professional and polite. He figured out and fixed the problem swiftly, so my boiler was working again in no time. I was really impressed with the engineer's knowledge and skill, which made me feel confident in the company's service. Overall, I am very happy with how quickly and effectively they resolved my boiler issue.
Home cover plan signing up
I've just signed up for the home cover plan because my family recommended it. They've had fast and effective repair services whenever they needed them. I'm hoping I won't need to use it, but that's the whole point of having it. The sign-up process was easy, although it would have been nice to have more payment options to choose from. Don't forget to have a look at the different plans on offer, as they provide different levels of cover. After comparing with other providers, it seems like Hometree offers the best value for money overall.
Gas safety certificate and boiler service
This was my first time sorting out a gas safety certificate and service for my gas boiler, which is part of my package. I did it all through an online chat, which made it really easy and stress-free. It's still early days with our cover, but I have been really pleased with how it's gone so far. Everything went smoothly and I really liked how efficient and convenient the service was. I'm satisfied with the communication and how easy it was to book the appointment. I'm looking forward to keep using this service in the future.
Boiler repair service
I've recently switched over to Hometree after being with another company for years, and I must say I couldn't be happier with the service. Everything from their speedy responses to the professionalism of their engineers has been top-notch. When the specialist came to replace the PCB on our boiler, they did a fantastic job, and now we feel much more at ease knowing we're in good hands with Hometree. I would highly recommend their services for anyone facing boiler problems.
Gas boiler problem resolution
I had a problem with my gas boiler, so I contacted Hometree for help. I was really happy with how fast and effective they were in solving the issue. They not only offered support on the same day but also followed up to make sure everything was okay. I was impressed by their quick response and high level of customer service, especially considering other home plans I considered couldn't send someone out for days.
Boiler service sign-up
I got this really annoying renewal letter from my old service provider, which made me feel like they were just trying to rip me off. So, I did some research online and decided to switch to a different provider, which is when I came across Hometree. Signing up with them was actually pretty easy and stress-free, which gives me hope that things will be better this time around. I'm interested to see if they can actually come through with their promise of a hassle-free boiler service by September 2024.
Blocked Drain issue resolved
The experts who came to sort out my Blocked Drain problem were brilliant. They turned up on time, figured out the issue fast, and started working straight away. They were really professional, knew what they were doing, and were determined to fix the problem properly. Not only did they sort it out perfectly, but they also left the place looking tidier than before. I'm really impressed with how hard they worked and how committed they were to doing a good job.
Quick and efficient customer service
I was really impressed by the way my enquiry was dealt with at Hometree. The customer service rep I chatted with was so helpful and understanding, and really took the time to listen to all my concerns and answer all my questions. I felt like a valued customer and really appreciated the kind of attention I got. Because of the great service I received, I had no doubts about going ahead with my purchase.
Plumbing repair service
My experience with the plumbing repair service was fantastic. Mr. G Chebli was really helpful and professional the whole time. He arrived on time and took the time to explain what needed to be done and what the next steps were. The service he provided was really great, and I wouldn't hesitate to recommend it to anyone who needs plumbing repairs. Huge thanks to Mr. G Chebli for all his hard work.
Boiler installation
The communication leading up to my boiler installation was really good, and the engineer actually arrived on time - which doesn't happen very often nowadays! He wasn't just on time, but he was also really friendly, efficient, and helpful during the whole process. I honestly couldn't find a single fault with the service I got. Thanks a lot!
Fixed boiler
I rang Hometree one Friday evening and the chap on the phone was really helpful. I gave him all the details and paid the call-out fee. They offered me a few choices for when the engineer could come, and he arrived on time and sorted out the boiler. Everyone was friendly and the job was completed to a high standard!
Pressure gauge alert reassurance
I had an engineer round to my house recently because of some pressure gauge alerts. He arrived on time and was really polite and efficient. He told me it's completely normal to have one or two pressure gauge alerts per year, which was reassuring. Overall, the company provided great service.
Boilers help
I've had to call for help with my boiler a few times and every time the customer service people have been really helpful! The process is just super easy. The engineers always show up really quickly and they're so friendly and nice. I'm really pleased with the service from this place, and it's definitely worth the money!
Boiler servicing
The engineer that came to fix my boiler was brilliant. He arrived on time, got the job done quickly and properly, and was really nice the whole time. Thanks a lot, Jack!
Boiler breakdown
I had a plumber come round this morning at 10:00 am and he fixed the faulty part. Hometree did an amazing job, couldn't have asked for better service. Thank you so much!
New heating service
I recently tried out this new heating service called Hometree, and let me tell you, it was a complete disaster! The first time I needed them, they sent out a plumber who actually made things worse with my heating system, which ended up costing me a lot of money to fix. The first two visits didn't solve the problem at all, and then the third booking was just completely ignored! I had to hire a local plumber who knew what they were doing and managed to fix the issue quickly.
Not only did Hometree charge me a lot of money, but I also had to pay for the damage caused by their incompetent plumber. And to make things even worse, they don't even bother responding to messages on WhatsApp or through their website. Their customer care is shockingly poor! Despite all their fancy advertising, their service is absolutely dreadful. I cancelled my contract with them and will be sure to warn everyone I know to stay away from them.Helpful advisor
I had a great experience chatting with a really helpful advisor at this place. He was so polite and knew his stuff, gave me all the info I needed to choose wisely. He didn't push me to buy anything and took his time to answer all my questions in a simple and clear way.
Heating system installation
The heating engineer who came to fit my new heating system was very reliable, nice and knew what he was doing. He spent time going through each part of the installation and made sure I understood everything. He also made sure to answer any questions I had. Once he finished the job, he tidied up the area really well. I was really impressed with how professional he was throughout the whole process.
Review with most votes
Full cover
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