Ashwood Handbags3 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.I called to enquire about two sling bags
I've just had a shocking experience of abysmal customer service and wanted to share with others so they can make better informed purchase decisions with this company.
I had found 2 bags on their website that looked identical and were described identically, except for the price which was £40 difference.
I wanted to understand why we would spend another £40 for a bag that looked exactly the same.
I called and asked the customer service person to help with this and he said 'it's because it's different leather'. I queried this and asked where it stated this on the website page. He ignored my question and reassured me the bags were different. He explained that the cheaper bag was made of cowhide and said the more expensive one was made of goat leather. I asked where it stated this on the website and he kept overriding what I was asking and telling me he knew this.
I said that my trust was not so high because of the discrepancy in price with no apparent reason and that because of this I would really appreciate something in writing to confirm. I suggested perhaps that the company could either update the website description or sending me something in writing.
He dismissed this suggestion and said I should just buy the bag. I explained that if it wasn't as he'd mentioned (with nothing in writing to back this up) that we'd have to pay £5 to return the item so that his suggestion wouldn't work.
He then said maybe I should buy from a different company (!) which shocked me. Rather than simply being honest and putting his verbal claims in writing, he does not want to do business with a customer simply because they are querying the authenticity of a product when no written information is provided, only a weak, verbal claim.
I said that this reply had made me lose all trust in Ashwood Leather and that all I had wanted was to obtain reassurances in writing as to why I should be paying £40 more for a bag that looked and was described identically to the cheaper bag.
The conversation then took a horrible direction when he told me he thought I had rung up wanting a fight which was never the case. I simply called because I wanted to buy my husband a nice sling bag and didn't know whether I should justify spending £109 to get a black one or £75 to get the brown one. I just didn't understand why they were priced so differently and his response and tone did not make me trust the reply. I felt as if he was fobbing me off when I queried the difference.
At all times during the call I was polite and calm and whilst I repeated my request a few times in different ways in an attempt to obtain the written information I had called for, at no time was I rude or disrespectful.
This gentleman needs to understand how to interact with customers in a more welcoming way. If you work in customer services, you are paid to help customers and he clearly did not want to help me. His arrogant, ego-driven attitude (I'm right... you should accept the information I'm telling you) did not assure me that Ashwood Leather is a trustworthy company. I should not have had to plead with him for simple, basic, written information to explain a price difference.
What an eye opener my experience was with this company. I am left feeling they must be scammers because of the sheer reticence of their managerial representative to provide written information to justify such a huge price difference between two bags.small body bag 1332
I came across by chance and bought your small body bag 1332 from a stall retailer in central Bath on Saturday morning 10 July. It is a perfect "manbag".
Question: Is it possible to buy a longer strap directly from you?Ashwood medium leather shoulder bag- denim
Just what I hoped for from the description - lovely soft leather with lots of room to put things whilst still retaining a slim shape. Just right for my mini IPad, phone, purse etc.
The bag arrived the day after my order - impressive service.
Would highly recommend this company.
About Ashwood Handbags
Choosing a leather bag means opting for aesthetics, originality, and elegance. A bag made of leather also has other undeniable advantages. Being a natural material from tanned animal skin (beef, mutton, pork, etc.), leather remains a particularly resistant element. A leather bag is one of the favorite accessories for women. Nowadays, leather handbags are very fashionable and you can find them in a variety of styles, designs, and shapes. An elegant leather handbag is known to add originality to any outfit. Also, its style, durability, and convenience cannot be replaced by any other handbag. For this reason, leather bags have become very popular among men and women. They are very durable and offer a lot of style and originality. However, you should always invest in quality leather bags, which boasts of its great quality. Although it requires regular maintenance, quality leather remains a durable material. Calfskin or cowhide, the different skins are easy to work and they do not wear out over the years. Indeed, thanks to the various tanning techniques, it is easy to obtain a soft or rigid material, according to suitability. Leather bags are available in several styles (shoulder bag, bowling bag, shoulder bag ...), and can be designed in imitation leather or synthetic leather. Aside from its high resistance, a leather bag also has the advantage of being a very chic and trendy material. Thanks to modern techniques, leather bags are available in different colors, ranging from bright color to sober and posed style. A rigid leather handbag brings certain sobriety to the contemporary woman, while a soft leather bag will turn more to a casual style. One of the companies you might want to take into consideration, especially when you hit the market for a brand-new leather bag is Ashwood Handbags. We recommend that you read on access independent reviews of Ashwood Handbags from their verified customers.
About Ashwood Handbags
Ashwood Handbags is a privately held company that provides its customers with leather handbags. Their origin could be traced back to 1986 when they first began their operations in the United Kingdom with the mission of supplying their customers with high-quality products. They claim that their products are made by craftsmen who are experts in bag production to adhere to Sedex standards for social and ethical compliance.
Products and Services of Ashwood Handbags
Ashwood Handbags offers its customers various types of bags which include backpacks, bucket bags, clutch bags, cross body bags, print handbags, shoulder bags, tote bags, work bags, purses and more. They ship their products to clients all over the world and they claim to have a skilled and professional sales team that can offer assistance and advice regarding product knowledge and sales trends, to ensure their customers purchase the products which best fit your requirements.
Compliments, complaints, and tips for Ashwood Handbags
Have you purchased or used any of Ashwood Handbagsproducts? Does their leather bag compliment your outfit? Would you gladly recommend them to your friends? We solicit your contribution by dropping a review, feedback, or opinion for Ashwood Handbags as that will be of significant help to prospects who are seeking information that will convince them to patronize Ashwood Handbags.
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Online shopping | Fashion Reviews & Experiences
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Last update: August 2025
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Ashwood medium leather shoulde
Just what I hoped for from the description - lovely soft leather with lots of room to put things whilst still retaining a slim shape. Just right for my mini IPad, phone, purse e... Read onBy: Judy Bristow