Baby-Boutique Reviews
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Venicci adapters
I feel really bad as at the time I wrote the review I had not had any contact from the shop- they have since contacted and FaceTimed and sorted my issue. No need for a refund!
Kinderkraft
Ordered on the 31st of march, website says 2/3 days for delivery but after 3 days the item was still waiting to be fufiled so messaged via their page and e-mailed to no joy..
I requested a refund that was sent but no actual reply from the company itself
Products and prices look great but customer service and delivery are awful unfortunately
Definitely wouldn't risk buying online againAnex baby pram and adapters
I brought the Anex pram with car seat adapters. To my surprise the adapters were not included in the box with the pram. When I emailed I was told they were forgotten. Two weeks later they then had an issue with delivery from Anex. I asked for a refund and was sent a PayPal refund, I don’t have PayPal so not sure why I was sent it in that form. I was then told to call to get a card machine refund. I have been calling since January and no one seems to now answer the phone. No response to emails either. With a new baby I don’t have time to constantly call everyday. Now I’m out of pocket for adapters I did not receive. If you want hassle free avoid purchasing.
Emmaljunga NXT90 + Accessories
Three weeks, four emails, several calls to no avail and still no reaction or response. I received a partial delivery and am missing a £150 set of replacement wheels for my pram. I have repeatedly asked to be contacted to confirm the delivery and/or issue a refund. Nothing thus far.
I have a newborn on my hands, I don’t have time to chase every other day for a service letdown.
Please get in touch - this is not acceptableVenicci car seat adapters
The adapters connect the ...-cosi car seat to the Venicci dram but the baby seat faces outside instead of facing Mum. There is no contact number for shop only a contact form which gets ignored/no response to emails. The only way to return an item is to complete yet another form and hope they respond within 14 days to give you details of where to return the product. On the form there are only 3 drop down options and a ‘refund’ isn’t one of them. I had to manually write in the comments that I want a refund. This site let me give 2 stars for each thing asked instead of one. If i could have selected 0 I would have. Never want to buy from here again.
