Beauty Works Hair Extensions - Overall Rating based on 20 reviews
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Understanding staff, great outcome
I had a fantastic time at the hair extensions store. The staff were really helpful when I discovered that the purchase wasn't right for me. They went out of their way to find the perfect solution. I'm so thankful for their assistance and would absolutely recommend this store to anyone.
Trade account opening process
After finally managing to get hold of someone at the company, I successfully set up my trade account with them to kickstart my own business. Samantha was really helpful, making sure I understood all the details and even going the extra mile to give me more information. She was so friendly, polite, and empathetic, which made the whole process easy and hassle-free. I'm thrilled to begin collaborating with Beauty Works and I have full confidence in teaming up with such a professional bunch.
Quick last-minute order
I had to make a last-minute order recently and got in touch with a lady called Samantha. She was really nice, helpful and just lovely the whole time we spoke. She took care of my order quickly and professionally, making everything easy and hassle-free. I'm really pleased with the service I got. Big thanks to Samantha and everyone at this place for looking after me so well!
Celebrity Choice Double Weft Hair Extensions, Shade Amber
I've bought the Celebrity Choice Double Weft Hair Extensions in Amber from this place a few times. Sadly, the extensions didn't hold up well - they faded and got matted too soon. But big shoutout to Mila for her amazing customer service! She really went the extra mile to sort things out, offering me a replacement or a refund. Even though my experience wasn't perfect, I really appreciate how quickly and well Mila handled everything.
Tape-in hair extensions
The service I got at the hair extension store was fantastic. I got in touch to ask about their latest colour swatches and was really pleased when I got a call from a lady called Samantha. She took the time to call me personally and give me more details about the various options I could choose from, rather than just replying by email. Samantha kept helping me for a few days by email, always getting back to me quickly and giving me helpful advice on picking the best replacement colours for my hair extensions.
High-quality hair extensions
I bought some hair extensions from this company not too long ago and I have to say, I was really impressed. The shipping was super quick and the quality of the product is just exceptional. The colour of the hair is absolutely gorgeous and the flat wefts are so easy to style and really comfy to wear. The customer service from Mila was top-notch. She really went out of her way to help me pick the right hair shade by sending swatches to make sure it matched perfectly with my own hair. I'll definitely be buying from them again, no doubt about it!
Return assistance
I had to get in touch with customer service the other day about a return and luckily, I got to chat with Emma. She was really efficient, knew what she was talking about, and was just lovely to speak with. She dealt with all my issues quickly and made everything easy and hassle-free. I was really impressed with how professional and skilled Emma was.
Colour selection assistance
Recently, I bought some hair extensions but I ended up getting the wrong colour. I was really worried about it, but when I got in touch with customer service, I was helped by a lovely lady named Mila. She was so kind and really knew her stuff when it came to picking the right colour. I was so impressed with her knowledge and how helpful she was. She even offered to send me some samples to make sure I got it right. I have to say, what could have been a nightmare turned out to be a great experience, all thanks to Mila's professionalism and support. Now I can't wait to get my hands on my new hair extensions!
Clip in hair extensions
I really fancied getting some clip-in hair extensions to have that long, gorgeous hair like my favourite celebs. I was meant to get a discount as a first-time customer, but, you know, the discount code never actually came through and it was quite disappointing. Luckily, Mila from customer service was amazingly helpful and sorted everything out for me. When the hair extensions finally arrived, they were absolutely perfect - the size was spot on and the colour matched my hair perfectly! Big shoutout to Mila and the company - you all are amazing!
Invisible tape hair extensions
I'm absolutely shocked at how useless this hair salon's order system is. I thought my invisible tape hair extensions would arrive last week, but they still haven't come. I've got a trip planned for tomorrow and I really needed these extensions to finish off my look. The fact that there hasn't been an apology or any effort to fix this situation has left me feeling so annoyed and let down. If it was me in charge of a business, I'd make sure orders were always on time and customers were looked after properly.
Hair extensions
The hair extensions from this shop are honestly top-notch. They feel and look so natural, and the fact that they last from 12 to 18 months is really impressive. I'm really happy with the quality of the hair I bought.
Hair extension purchase for wedding
I just want to say a massive thank you to Lucy for the amazing job she did with my client's hair for the wedding. She really went above and beyond, and her skill and dedication were outstanding. My client's hair looked absolutely beautiful, thanks to Lucy's hard work. I am so thankful for the fantastic customer service she provided, and I will definitely be coming back to her for any future hair extension needs.
Return order, full refund, wrong colour sent
I had a little mix-up with my order - they sent me the wrong colour! But, luckily Jade was there to help me sort it out. She was really helpful and made sure everything was sorted. I had to send the order back, but they gave me a full refund and even covered the postage and packaging. All in all, I can't really fault the experience, and I would definitely think about using them again in the future.
Fringe hair extension purchase
The fringe hair extension I bought online was way darker than it looked in the pictures. It was a nightmare trying to get in touch with customer service because they only had a chat option available. When I tried to swap the hair extension for a different one, I had to send it back, but the whole process was a bit of a mess. They made me use recorded delivery for the return, which ended up costing me extra money.
Hair extensions purchase
I've just bought some hair extensions from this place and I have to say, the quality is amazing. They blend really well with my hair and the colour match is spot on. I've tried a few different brands before, but this one is definitely the best. And the packaging was adorable, it felt like opening a little gift for myself.
Great customer service
I was really worried about my order but then I sent them a message on Instagram and they sorted it out so quickly! There was this lovely person named Jade who was a complete lifesaver, she made sure my new hair extensions arrived really quickly. I'm so thankful, they're amazing!
Hair extensions purchase
Oh my god, the people at customer service were really lovely! I had a question about my hair extensions and they were super helpful. Lucy was absolutely amazing, she answered all my questions and even gave me some samples of their products. I'm really excited to try them out!
Hair extensions purchase
I recently bought some hair extensions from this company, and I have to say, I was really impressed with how they looked after me. From the time I first got in touch to ask about matching colours, to the quick and helpful replies from the team, everything was excellent. Holly, in particular, really knew her stuff and went out of her way to help me find just the right shade. And on top of that, I got a nice surprise with a £10 discount code for my order. All in all, I couldn't be more pleased with how things turned out.
Braid ponytail hair extensions
OMG, I ordered this braid ponytail hair extensions and it is seriously the best extension ponytail I have ever purchased! It's so much better than those claw clips or slide clips that always feel like they are going to fall out. The quality of the hair is stunning, and it fits so tight. I feel like a princess whenever I wear it!
Best hair extensions available online
I oftne use hair extensions whether as a additional hair costume to wear and even sometime for party purposes.
I can start with the fact that hair extensions offered here are of high quality, I have used them for a months. They are easy to adjust. the variety is unexpected so I guess it must serve all kind of customers who are looking for.
Review with most votes
Best hair extensions available
I oftne use hair extensions whether as a additional hair costume to wear and even sometime for party purposes. I can start with the fact that hair extensions offered here are ... Read onBy: Carmen Bicondava