Spotlight: What are our customers saying?
had to go and find the delivery driver as he was lost. the packaging was ripped the corners where old cardboard. the edge of the mattress has collapsed and is nearly touching the frame , this has ...Read on
This company needs looking into fined and closing down .. I'm of the impression people giving them good reviews are fakeRead on
I purchased 2 single beds in December 2020. While the mattress and free standing headboard are adequate the base of the beds are seriously sub standard. Within 6 weeks one of the bases failed it ha...Read on
On one bed the faux leather has not been stitched on part of the base. Mattress is grubby and looks as if it is second hand. You cannot see the edge of the mattress as it bows out and is poorly fin...Read on
negative, almost from the point of ordering and paying in full, things began to not seem quite right. chrome feet are classed as an extra, so even though they were included in the sale, they might ...Read on
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kink size optimus 3000 pocket memory mattress
had to go and find the delivery driver as he was lost. the packaging was ripped the corners where old cardboard. the edge of the mattress has collapsed and is nearly touching the frame , this has brought on my bad back and now am back to having massagesfor the pain .STAY AWAY FROM THIS COMPANY
a load of shite
This company needs looking into fined and closing down .. I'm of the impression people giving them good reviews are fake
2x single beds with headboards
I purchased 2 single beds in December 2020. While the mattress and free standing headboard are adequate the base of the beds are seriously sub standard. Within 6 weeks one of the bases failed it had started to collapse with the drawer the only thing that gave it stability. The frame of the base started to lean badly to one side. The base was exchanged for a new one within another 6 weeks. But now the other single bed has exactly the same problem the bed is not a year old! I would not be recommending this company there over priced (paid in excess of £1000) for both beds. And there beds have serious problems in that there badly made.
Wonderful posts With thanks.
2 faux leather ottoman divan base. 2 optimus 3000 pocket memory mattresses.
On one bed the faux leather has not been stitched on part of the base. Mattress is grubby and looks as if it is second hand. You cannot see the edge of the mattress as it bows out and is poorly finished. I wouldn't buy from them again. This was over a £1000.
kingsize bed, mattress, and headboard with chrome feet
negative, almost from the point of ordering and paying in full, things began to not seem quite right. chrome feet are classed as an extra, so even though they were included in the sale, they might not arrive with the delivery, and yet, even though they had some in the shop, I couldn't have any as they weren.t paid for. long story but i wont waste your time.
delivery arrived a week later, no chrome feet, wrong mattress, top half of the base without the bolt holes to mount the headboard on, and, the wrong mattress.
phone call, supposedly to resolve it, had to wait another week for another delivery.
2nd delivery, exact same wrong mattress brought again. and still no chrome feet. this time they took the wrong mattress back with them. we now had no mattress. despite making phone calls, they say no delivery could be made fpr another 4 days. 4 days without a mattress!!!
still waiting. promised an email that says £50 back for my wasted time.
still waiting. chrome feet eventually obtained by visiting the shop.
sadly they must waste so much money through extremely bad team work. I wonder how long they can go before they go bust.
tread carefully folks.
Black utopia base and headboard
Excellent value for money Great quality goods
Friendly delivery driver very polite
Super support guest bed with trundle
I ordered a guest bed with a fold out trundle to turn it in to a double if needed . This was back in October 2020. When it first came to using this bed in anger, we found the trundle was faulty and the legs gave way . I contacted bedworld for a replacement on the 16th January. It took a month for me to get a reply and it was not until the 10th of March that my replacement arrived.
On its arrival the replacement was equally faulty and , along with this, the main bed was bowing under the weight of one person sleeping in it.
I contacted Bedworld for a refund which they initially refused stating that as it was not in its original packaging it was against their returns policy. It was only when I quoted pages of the consumer rights act and threatened legal action that they agreed to collect all the items . This was now the 6th of May
I heard nothing regarding collection for a number of weeks and it was only following further chasing that I was contacted on the 3rd of June to let me know collection had been arranged.
Collection was then canceled on the delivery day , and left me waiting for a rescheduled date.
The Bed has finally been collected today (6th of June) and I am keeping my fingers crossed that the refund will be issued in the coming days ...
I will not be dealing with this company again , the product was of poor quality, it was not worth the £288 sale price I bought it at , let alone the list price of over £500 . Alongside this , the customer service has been appalling throughout. Steer clear !
BedWorld Joseph Sultan pocket 3000 4ft natural mattress
Bedworld Saga. Do not order from this company. They are not trustworthy. I ordered a Sultan pocket mattress 4ft on 28th January. Confirmation email said they would contact me 24-48 hours before delivery. As no call I sent an email on Sunday 7th February asking when it would be delivered. No reply. I received an email on 8th Feb with a different order number BW157284 saying they tried to deliver and if I missed delivery again there would be a £39 delivery fee. I sent them 2 emails asking what had gone wrong and why a different order number with no reply. I called on Tuesday 9th and waited an hour on the phone and then got engaged tone. After 2 more calls of 30 mins and 45 mins I got through and the girl said they called me 3 times on Thursday to tell me of delivery but only got the engaged tone. I advised her that it would have gone to my answer machine and there was no message left. I asked her why she did not call me back or email me. She said that they sent the mattress out on the off-chance that I would be in. I also checked 1471 and there were no missed calls on the Thursday. The next week I did get a call that they were delivering on the Monday. We brought the mattress in from the doorstep and it was the wrong one. 4ft.6in memory foam. Driver did not take my word and I got him to check the tape I provided and he took it back out and brought in the correct one saying it is young boys at the warehouse that load the van. He was very pleasant but said he did not have a mask when he had to take the first mattress out. When he left I noticed it was not factory sealed and the 4ft mattress was in packaging with 5ft description, scruffy cardboard at corners and had no leaflet or care instructions. I have been sold a second-hand mattress through false pretenses and feel robbed. It is a shame that they cannot get it right as there are obviously customers who want to do business without any hastle. Do not order from this company, they are not trustworthy.
Divan base and mattress
After reading all the negative reviews I was a little concerned how my order was going to go but I’ve got to say my dealings. Bedworld are positive the delivery was a one man with the van I had a call ten minutes before delivery so I was able to get my parents to help carry the bed as I’m paralysed the bed and mattress was wrapped very well and has no damage we couldn’t get the clips to hold the bases to stay in and the feet were not the correct so after emailing to let them know they agreed on a refund which I received straight away I would definitely order from them again
Very disappointed in the 2 beds just delivered. The faux leather hasn't been stitched in one part of the ottoman base. One of the mattresses in grubby and looks as if it has been used as it is flat at the end and bulges out at the end. Certainly wouldn't recommend them and would not use them again.
Paid extra £60 for express delivery, which was good.
However, after one night the mattress began to sag in the middle. Got a replacement yesterday. After one night sleep the middle has sagged worse than the one they took back. What a waste of money. DO NOT USE THIS COMPANY.
2 double beds
18th nov 2020 I ordered and paid for 2 beds £600 odd I asked for delivery 3rd Dec nothing arrived they promised 4th Dec nothing arrived I have phoned.. emailed ..messaged to no avail.. DO NOT BUY FROM THESE PEOPLE I dont even know if I will ever receive the beds but am going to contact my bankers and try to reverse the payment due to non delivery.... the customer service department are useless unhelpful and just cant be bothered to even try to assist... if I could give them zero stars I would
Totally shocking rubbish bed cheap. Would definitely never order from such a rubbish company
3 x stirling mattress 3400 gel
Fabulous delivery took place when bedworld said..
Very good value for money so glad i brought them.
Look forward to my bed every night..x
Just had my mattress delivered, I've never et a more ignorant man in my life , he never spoke a word to me ,isaid hello I was ignored he pushed my mattress in my doorway, I said thank you to be ignored again absolutely shocking
Joseph Sultan Pocket Spring Series 3000 Pillow Top Divan Bed
Bed Came damaged
Matress & Head board don't fit the base wheels damaged as well everything smells of damp and fungus
Sent images to head office and now being avoided no response from Customers services.
Please stay away from this company its just not worth the hassle
I have just wasted my £ 350
But i will fight the company through the courts as they need to be exposed for there fraudulent activities
King-Size Base Ottaman
DO NOT USE THIS COMPANY OR ANY OTHER ASSOCIATED WITH IT!
Ordering & paying is the easy bit. The worst quality bed I have ever seen.
Measurements are not as advertised.
Customer service non-existent.
Can not contact them to return.
Eventually got a reply to one of my emails.
Headboard is 2” shorter than advertised!
My bed is 3” shorter than advertised and they have now said their measurements are approximations! And I should take the base out of the bed if I need more storage!!!
Bid looks ridiculous!
Thought in this day & age we were rid of these kind of traders!
bought a bed online under the name AAAbeds soon found out thats its a cover name for bedworld 🤬 so failed delivery then 2weeks later deliver at 8.30pm at night no help get bed into the house then realised when I got my mums the day after that only hlf the bed was there the support part (main reason she bought) was missing so I tryed ring no answer emailed no answer tryed fb all I got was send a email ive got in touch with trading standeds as this company dont give a dam about who u are or ur needs just want ur money.....STAY CLEAR
Memory mattress, suede base 2 draws and headboard
Bed world phoned to tell me what day my bed would be delivered as I was having major surgery that day asked if I could have a different day a very rude lady promptly told me if I didn’t take that delivery slot I would have to wait 10 to 14 days, so I agreed and asked a neighbour to be there for the delivery, he had to take the bed off the van himself without any help from the van driver I just wonder what would of happened if I had of been there would I of had to take it off the van myself a pensioner can not believe this company such bad business practice they have your money so they don’t care what kind of dross they hire
This was my second bed. The first was fine (a year ago) and I left a fantastic review.
However, 5 weeks ago my second bed came with a damaged base. I called the company who agreed to give me a small refund. This was confirmed in email
I have been chasing this for five weeks. For the past fortnight on Facebook Messenger and email they have promised the refund is being processed by accounts.
So now I intend to campaign on social media on here and with BBC Watchdog to highlight this terrible practise. I also intend to take out a small claim via the courts.
If anybody is interested in joining me then please search Facebook for #BedWorldRefund
hi - pls let me know if u have any contact numbers for these people apart from the call centre that doesnt answer - the main director appears to be Mohammed Yusuf ZAMAN
please also let me know any numbers you have my mother bought a bed and only half of it came shes disabled and needed a support bed help her
They are ripping people off!
1 STAR! Doesn’t let me do 1 Star. Negative! Faulty good, bad service, no indications on resolving the matter despite explaining health hazards. Absolute no regards for their customers well being. Complete CONS
Single bed with guest bed
Nothing like what i ordered and broken,no reply to endless messages and emails.please avoid this bunch of cowboy's