MattressNextDay30 reviews
This score is based on 30 genuine reviews submitted via BritainReviews since 2017.
Featured Reviews
Reviews (30)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wrong mattress, no proper return
In short, they won't collect a wrongly sized mattress, so don't expect a straightforward return. I ordered a 3 ft mattress for our bed and a 2 ft 6 arrived — we only noticed when it was being put on the bed at delivery. The drivers even laid it out and took photos with my husband to show it was the wrong size, but they said they couldn't take it back. The company now refuse an exchange and tell us we must return it ourselves to get a refund. I started using their service on delivery day; first impression was that the packaging and timing were fine, but the size was wrong and the follow-up was messy. We have a disabled household member, so asking us to organise and pay a return of about £252 for a £249 mattress felt absurd. We're upset and surprised by how rigid and unhelpful the whole process was.
Nearly ditched it, glad I didn’t
the mattress itself is brilliant — way comfier than I expected, proper support and it actually cools a bit overnight (didn’t expect that). It arrived on the second go without drama and no damage, which was a relief. So my doubts about buying were real, and part of them stuck because of the service hiccup, but the product surprised me in a good way and I’m sleeping better. Would I buy again? Maybe — for the mattress, definitely.
Not the smoothest delivery
double‑check the delivery address, get written confirmation and keep chasing them. It works, but expect to follow up more than you'd think.
Comfy mattress, messy delivery
I gave this a go because the mattress looked promising online. I started using it about two weeks after ordering and the first night actually surprised me — proper support, not too soft, my back noticed the difference straight away. That said, the bed frame arrived damaged and the mattress turned up separately with no warning, which was a real hassle. I sent photos the day it arrived and waited. Nothing much happened. I'm happy with the mattress itself, honestly, but living without a usable bed is still a pain. I mentioned I have arthritis and poor sleep has led to A&E visits, so the lack of response is worrying. So, good product, poor follow-up. Hope they sort it — they should. I'd recommend the mattress on its own, but double-check delivery plans and keep records, honestly.
Late but actually worth it
dates moved, messages crossed, I rang once or twice and felt like I was chasing it. Then, right when I was about to give up and ask for a refund, they rang me with a clear slot and a name for the driver. That was the moment I relaxed; proper human contact, no vague emails. The delivery team turned up on the morning they promised, handled the roll-up carefully and even offered to position it in the room — small thing, but that sort of care matters when you’ve got sore shoulders. Unpacking it was pleasantly surprising too: the mattress settled quickly and honestly slept better than I expected, firmer than I thought in a good way. So yes, frustrating lead-up, but the outcome was positive. I’d tell a mate to expect hiccups but also to stick with it — and maybe call back for a slot rather than waiting.
Half-sorted mattress saga
no dispatch email, just a Yodel notification the morning it arrived and, even worse, they’d been given the wrong address. I triple-checked my order confirmation at the time — the right address was on there — so that was frustrating. Then the mattress itself was the wrong dimensions, 90 x 190 instead of the 90 x 200 European size I paid extra for, which left an annoying gap on my bed frame. I’m not going to lie, I was pretty cross initially. After a grumble to customer service they actually moved quickly, arranged collection and sorted a replacement — not perfect, but at least they followed through. So, mixed feelings: poor delivery handling and a sizing slip-up, but decent aftercare that turned my irritation down a notch.
Not as cool or as firm as you'd hope
I have to be honest — when I first saw this mattress I was intrigued. A mate had mentioned it and then I read a few bits on the retailer's site and a consumer magazine had given it a decent mention, so I thought, why not. I was chasing something that would stop me waking up in a sweat and it sounded like the answer. In practice it's been a bit of a disappointment. The surface does feel soft, pleasant to the touch at first, but the “cool” promise? It never really took effect for me. If you’re someone who gets warm at night, you’ll notice it holds onto heat more than they lead you to believe. I checked the tags after it arrived (I know, rookie mistake to not do it straight away) and saw the padding and cover were polyester-based. That explained a lot — polyester is fine in clothing sometimes but for sleeping when you overheat it’s not great. You end up feeling warmer than you expected, and that’s annoying when you bought it specifically for that reason. Comfort-wise, it’s softer than a marketed “medium firm” mattress should be. You sink into it — not a subtle hug, but a proper sink — so if you’re on the heavier side you won’t get the support you need. I’m over 100kg and my hips felt like they dropped in, which then made my shoulders ache. The first couple of nights I tried to convince myself it would settle, that it’d feel different after a week, but it didn’t really change. I did try customer service when I realised the cooling claim didn’t match the materials and that it wasn’t firm — getting help was more or less impossible. They were slow to reply and didn’t offer a solution that worked for me. Also the returns policy felt pointless; once you remove tags or sleep on it, chances of returning it are slim, which left me stuck. On the plus side, delivery was alright — arrived when they said it would and the guys set it up quickly. But overall, if you need a mattress for overheating and for decent support, I’d think twice. I’m now saving for something with natural fibres and firmer backing. Bit of a regret, really, and a frustrating waste of money.
Dodgy start, comfy end
returns are on you. That annoyed me. I had to decide whether to fight it or just keep something I wasn't sure about. In the end I left it for a couple of nights. It softened up. The feel settled and actually left me sleeping better than I thought I would. The initial firmness turned into a comfortable balance, which surprised me. Service-wise, it was up and down. The first contact felt a bit brusque. But after pushing a bit, someone higher up offered to arrange collection if I really wanted. It took a while, and I did end up paying a fee before they refunded some of it, so that part was messy. Price was fair compared to similar options, though the return hassle nudged my impression down. If I had to give one piece of advice: check the packaging before opening and double-check the returns policy. And if you're on the fence, give it a week — things can change. Overall I’m glad I kept it. Not perfect, and the start was irritating, but the mattress itself is decent and now I’m sleeping well. Small flaws, but a positive outcome in the end.
Mattress delivery delay
I've just bought a mattress from this company, and I can't fault the quality at all. But, I have to say, the delivery was a bit of a letdown. They missed the estimated delivery date, and even after trying to get in touch with customer service, I didn't hear anything back. It was really frustrating how there was no communication and the delivery was delayed.
Best Buy mattress
I wasn't sure about getting this mattress because it was so cheap, but it's actually really comfortable and just what I was looking for. The delivery came quickly, even though the guys couldn't drive up our lane, so that was a bit of a pain. But all in all, I'm really happy with my purchase and I'll definitely shop here again.
Mattress purchase
I was really let down by my new mattress from this company. It arrived on time after I ordered it but when I checked it out, I found some damage. I got in touch with customer service right away, but they were slow to get back to me and didn't take responsibility for the damaged mattress. It's been so frustrating dealing with the lack of communication and the delays in sorting this out. I'm still waiting for a proper response and a new mattress to be sent out.
New mattress rocks!
Oh my gosh, I just have to say, this was honestly the best online shopping experience ever! My new mattress is seriously so comfy and was really affordable too. The delivery was incredibly fast and exactly on time, just like they promised. I would definitely give it a huge 10 out of 10!
Quick and efficient mattress delivery
The delivery team were absolutely brilliant - they stayed in contact and were so friendly and helpful all the way through. The mattress itself seems top-notch, I mean the delivery team even said so. All in all, I'm super impressed with the service from MattressNextDay.
'Order process very easy, contacted by email and phone to tell us time of delivery. Very helpful with delivery bringing mattress into property. All highly rated thank you.'
Simply put, the process of ordering was really smooth and I was kept well informed about when my delivery would arrive. The delivery team went above and beyond, they even brought the mattress all the way into my house. Overall, the service was top-notch.
Mattress delivery and removal
I bought a mattress from this company not long ago, and I must say, I was really impressed with their service. The delivery turned up bang on time, and the driver even gave me a heads up call with an estimated time of arrival, which was a massive help. They got rid of my old mattress in a jiffy, making the whole thing super easy. I'd definitely suggest this company to anyone looking for a new mattress.
Mattress delivery
I bought a mattress and paid a bit more for delivery after 6pm. But guess what? The delivery drivers turned up at 5pm, which was a bit frustrating, but luckily I was in. The mattress is brilliant though – no complaints there! When I got in touch with customer service about the delivery problem, they gave me a refund straight away without any fuss. The lady I chatted to was super friendly and really went out of her way to help.
Mattress purchase
I recently got a new mattress from this company and I have to say, the whole process was so easy. From ordering to delivery, everything was done really well. I was really impressed with how professional and efficient the service was.
The mattress itself was even better than I was expecting. It's really good quality and gives me a great night's sleep. I feel like I got really good value for the price I paid. I'm a very happy customer and would definitely recommend this company to anyone looking for a new mattress.
Overall, I'm really pleased and will definitely come back here for any future bedding needs.Mattress purchase, timely delivery
Buying a mattress from this online shop was a breeze, no hassle at all. The website was simple to use, and I quickly found what I needed without any issues. The mattress is really comfy and I'm very happy with the quality, especially for the price. I'd definitely suggest this shop to anyone looking for a new mattress.
Mattress purchase
I bought a mattress from this company recently and I was really happy with the whole experience. The ordering was easy, the website was user-friendly and I found what I wanted without any hassle. The customer service was great, they replied quickly to any questions I had. The prices were competitive and I felt like I got a good value for the quality of the mattress. The delivery was fast and I was kept informed about the progress of my order. Overall, I'm really pleased with my purchase and I'd definitely recommend this company to others.
Mattress
I bought a mattress from this company not long ago, and I have to say, the mattress itself was great. None of that memory foam stuff, just good old springs. But the delivery was a nightmare. The website somehow thought I lived on one of the Scottish islands, which I don't. It ended up taking them an extra 5 days to actually get the mattress to me. Despite that hiccup, I'm happy with the quality of the mattress.
About MattressNextDay
MattressNextDay is a UK-based company that specialises in the sale of mattresses and bedding accessories. Established in 2003, the company offers a comprehensive range of products, including memory foam, pocket sprung, and orthopaedic mattresses. MattressNextDay distinguishes itself by providing swift delivery services, including next-day delivery options, ensuring customer convenience and satisfaction. The company operates through its online platform, offering an extensive catalogue of sleep-related products designed to cater to diverse customer needs.
Bonus!
📊 How did MattressNextDay shine for you?
Contact Information
MattressNextDay, 116 Joseph Wilson Industrial Estate, Whitstable, Kent, CT5 3SN
CT5 3SN Whitstable
United Kingdom
Categories MattressNextDay
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Comfortable and soft
I was really searching for a comfortable mattress for me. My previous mattress was damn hard to sleep and because of that, I started suffering from spinal cord pain. well, my do... Read onBy: Sasha