Better Bathrooms

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Better Bathrooms

11% Would buy here again

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Spotlight: What are our customers saying?

A
Aniket
Products are good, reliable many fittings they are selling. Almost I have changed complete lightings of my house. Latest branded bathroom fittings they have changed in my house. But despite of bi...Read on
J
Jane Darcy
I ordered a 1200 combined toilet/vanity unit. The order came back with a delay. I checked the individual specifications and the dimensions were wrong on the advert. I called at premium rate (beware...Read on
J
Jill Williams
If i could give 0 stars I would. I am appalled at this company. I ordered a full bathroom at over £1300 from them at the end of November and I still haven't got it. Despite numerous phone calls and...Read on
J
Jonathan Fraser
The height of the product i ordered claimed to be 1180mm. When it eventually arrived it took a while for my plumber to come to fit it (due to covid). When he did we discovered that the sizing i...Read on
D
D Holland
Paying £25 for delivery. Email told me their chosen date for delivery. So I book the day off work to accept the item. Less than 24hrs to go, an email explains that that delivery date is now cancell...Read on

All reviews (9)

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    Would buy here again
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    Normal service

    Products are good, reliable many fittings they are selling. Almost I have changed complete lightings of my house.
    Latest branded bathroom fittings they have changed in my house.
    But despite of big purchases I could not get that much discount s.


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    combined bathroom vanity unit

    I ordered a 1200 combined toilet/vanity unit. The order came back with a delay. I checked the individual specifications and the dimensions were wrong on the advert. I called at premium rate (beware of this little money spinner for the company) and got nowhere so decided to send some emails. response i got was that i would get feedback in 24 hours. 1 week on, no response and dare i say it i went online to raise a query and found that my order had been cancelled. I would not even give them a star for the level of service. Sorry. Totally unreliable


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    £1300 bathroom and shower

    If i could give 0 stars I would. I am appalled at this company. I ordered a full bathroom at over £1300 from them at the end of November and I still haven't got it. Despite numerous phone calls and emails and being assigned my "personal" advisor. I still have no bathroom. FIrst the excuse of things not being available, so I ordered those items elsewhere and they turned up double quick, then 2 items are holding the order up, so I said, leave them out and deliver it!!! No, even that's too difficult. I lost my place with the plasterer, plumber and electrician as there's nothing for them to do and now I have to go on their wait lists again.

    NEVER EVER order from them. My mistake was that they were better value than elsewhere. Covid is not an excuse here, bad practice is. Very unhappy.


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    Arissa Matt Black Round Thermostatic Mixer Shower Set with Exposed Valve

    The height of the product i ordered claimed to be 1180mm. When it eventually arrived it took a while for my plumber to come to fit it (due to covid). When he did we discovered that the sizing is wrong its actually 700mm I asked Better Bathrooms if i could return it to replace it.

    They said they said no. I can't believe that they are selling products that aren't labelled. correctly and then refusing to allow people to exchange.


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    Grohe Wall Hung WC Pack

    Paying £25 for delivery. Email told me their chosen date for delivery. So I book the day off work to accept the item. Less than 24hrs to go, an email explains that that delivery date is now cancelled and will be 5 days later now. So now I have wasted a days holiday and I am having to book another days holiday for new date. At point of order I was told delivery would be 3-5 days. It is now 10 days! Seems they can move the goalposts to suit. However as their t&c's kindly point out that if you are not home to accept delivery then they can re-charge you again for their inconveinence! I emailed over 24hrs ago to explain my displeasure, as expected no response. Nobody has the courtesy to reply. Great customer service... I have a whole bathroom to replace, spending around £2k. It wont be with this company. Update, new email states delivery over 4 weeks later now. So they have messed me around yet again. They dishonestly claim they have items in stock and then take your payment. Requested a full refund.

    Update 7th Oct. I have requested to be refunded and to cancel my order and 4 times now. They dont acknowledge my requests. Untrustworthy disgusting company. Taking legal advice now


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    07871443632

    Unprofessional, avoid at any cost!!


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    bathroom items

    Do not order from them, no costumer service to serve the customers, never pick up the phone but put you on call back and never did. on top of that, barred the my number to call them.
    if someone from Better bathroom is reading the review, shame on you all cheating hard earned money from people


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    39214419

    Ordered our tap over 6 weeks ago ... haven’t delivered ... never call back or email as promised!

    We are a small family and the stress of not having our kitchen tap is too much!

    They offered an alternative tap but then they did not organise ... We’ve paid in advance and no idea when they are sending as they have not even told us!

    AVOID AVOID ... not worth the stress and go to others!

    Not even sure how genuine this company is so be careful.


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    Bath & Vanity unit

    Avoid at all costs. Ordered New Year, all stated in stock. Then email showed delivery as 24th Jan, with a delivery cost of £24.99. No contact from them, told on the 8th there would be delay as had to come from manufacturer, told on the 9th items either no longer stocked or discontinued, customer service supposed to contact with alternatives, yet there are no valid alternatives. Purchased in the sale, now I have missed opportunities to get sale price from other vendors as sales are now over.


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