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ITS SO BEAUTUFUL
i recently moved to new city and wanted to change some things in bathroom. however, i bought mirros and toilet units from here. the mirror was slightly damaged but i got refund and also the new booking was easy. overall its fine and you can try it too.
Bathroom Products
Taken money, not delivered, and refusing to refund
Goods not delivered 1 week after confirmed delivery date. Not giving a refund until the goods are returned but they have never been delivered.Worst Customer service and Delivery/Collection arrangements.
beyond negative.
Delivering partner doesn't have a tracking service. Not possible to return or refund before the product is even shipped.
Delivery received but worst shop ever. I attempted to cancel an item before being shipped. No proper training for the customer service people regarding the correct procedures. Sack the management / Leadership team. I was advised by BB to refuse that specific item when delivery comes in. But the delivery driver refused. Customer service was 100% nonsense, useless etc. Driver cannot take it back on his truck. I was forced to accept all or refuse all. They mentioned it was a pallet so he cannot refuse. However he had to remove one by one from pallets. AVOID BIGBATHROOM at any costs !!!!!!!!!
Instead of apologising they could have spoken to the delivery partner and asked to do just this and may be have a proper regulation. Or they could compensate the customer by refunding for the whole order. They only have a rapo to the level of losing customers. No spine/ guts to talk to their delivery partners to solve an issue. Shame on the management!!! Worst at its best !!!!
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