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Large rug purchase
I recently bought a big rug from this shop and I have to say, I was really impressed by the quality of both the rug and the service. The rug matched the online description perfectly and the staff in the shop were so helpful, even moving heavy rugs for me. But what really stood out was the delivery. The delivery service was excellent, with the drivers making sure the rug was placed just right in my room. This kind of service is hard to find these days and it's definitely worth mentioning. Needless to say, I've bought more things from this shop since then and will keep doing so in the future.
Stone topped side table delivery
I just wanted to say a big thank you to the delivery guys, Tony and Darion, for how amazing they were in bringing my stone topped side table from the store. They were so professional, friendly and patient - really top-notch. Unlike some other delivery companies, they were right on time and didn't give up in finding my place, even with any obstacles. The side table itself is even better than I thought it would be - I'm over the moon with it. Massive thanks to Tony and Darion for doing such a great job.
Sofa purchase
The staff at the Bath store are fantastic! They're so welcoming to dogs and give them lots of fuss. Linda is brilliant - she helped us choose the ideal sofa. It's really top-notch quality and we absolutely adore it. Looking forward to heading back soon for some cushions and a light shade!
Helpful store assistant in Harrogate
Today, I was really impressed by the amazing customer service I received at the Harrogate store. Michelle was incredibly helpful and knowledgeable, making my shopping trip a breeze. I can't thank her enough for going the extra mile to assist me. Her professionalism and friendliness were top notch, and I'll definitely be back to the store because of her outstanding assistance.
New rug for my dining room
I just got a new rug for my dining room and it's really fluffy and colourful. I absolutely love it! The best bit was the delivery guys, Darian and Terry. They let me know when my rug was coming and brought it right up to my dining room. They even laid it out for me to check it before they left, which was so kind. I'm really pleased with my new rug and the great service.
Delivery service
I just wanted to say a big thank you to the delivery guys at the store, Tony and Neil. They really looked after me and kept me in the loop during the whole delivery. They showed up on time, were really professional, and made sure my stuff was safe and sound. I was so impressed with the way they took care of everything. Thanks a lot for a great job!
Online purchase of furniture
The website was really easy to use, and buying stuff was a breeze. The thing I bought was top-notch quality, even better than I was expecting. But what really impressed me was how the delivery drivers, Jabba and Kev, went above and beyond. They were so professional and quick, but also super friendly and helpful. They really made the delivery feel like a good experience. I would definitely recommend this company to anyone who wants great service and top quality products.
Coleridge armchair<br>
I ordered two chairs but I only got one. The delivery has been taking ages and I haven't heard anything unless I reach out to customer service. They did offer to refund the delivery charges, but I'm frustrated with the lack of communication from the Merchandising department. Overall, I'm pretty disappointed with the service.
Swimwear purchase
I bought some swimwear back in early May and I'm really not happy with the service I've had from the company. I placed the order on April 28 but still haven't heard anything about shipping or tracking. I've sent loads of emails but haven't had any replies, which makes me think that this company might be dodgy and a scam. It's really annoying and has made me pretty cross.
Mirror purchase from Guildford store
The customer service at the Guildford store is absolutely fantastic. Eglee really went out of her way to help me with my mirror purchase, even though it had been discontinued. Her communication and attention to detail made everything go smoothly and made the whole process very pleasant. Danielle was also really helpful when it came to the delivery. Overall, my experience at OKA was exceptional all thanks to the amazing staff.
Coffee table and accent chairs
Tanka and Mark were absolute stars! They provided excellent service with big smiles. The coffee table and accent chairs I bought turned out to be even higher quality than I had remembered from seeing them in the store. The delivery was quick and smooth, and everything arrived in perfect condition. I couldn't be happier with my purchase and how everything went.
Mirrors purchase
I bought two mirrors from this company not too long ago and I've had such a terrible time with them. Their website said the mirrors would be in stock within two weeks, but it actually took five weeks and a lot of reminders before they even told me they were on their way. It's now been an extra two weeks and still no sign of my order. Even worse, they haven't replied to any of the four emails I sent asking about it. I can't believe how little they're keeping me updated and informed - it's just shocking.
Amazing service from the delivery guys - Tony & Neil!
I had to share how great the delivery guys from OKA were! Honestly, they were really polite and professional, it was impressive. Tony and Neil should definitely get a medal for their top-notch service.
Furniture delivery
Chris and Elliot provided an outstanding delivery service. They were really professional, friendly, and super helpful. They took great care of our furniture and made sure everything arrived in perfect condition. Their service was top-notch and exceeded our expectations. We couldn't have asked for a better delivery experience.
Bed and box springs delivery
The delivery team of Tony and Darion were so lovely and helpful when they brought in my new bed and box springs to the bedroom on the third floor. They really made it all so easy and were super polite the whole time. I was really grateful for how professional and quick they were.
Large bed head delivery
The delivery team, Tony and Dario, really deserve a shout out for doing such an amazing job bringing the huge bed head to my house. It wasn't easy getting that bulky thing up the narrow staircase, but they did it with such care and skill. I was so impressed with how they paid attention to all the little details, making sure the bed head was installed perfectly without any damage. Their professionalism and expertise made the whole delivery process smooth and stress-free. I just want to give a big thumbs up to Tony and Dario for their top-notch service and commitment to their work.
Dining table with manufacturing defect
I bought a dining table from that shop not long ago and wasn't too happy with the way they dealt with me when I tried to sort out a problem with a manufacturing fault. The table arrived in June last year, and I spotted the issue a few months afterwards. I finally got around to reporting it in February this year because I'd been really busy. I was pretty shocked and upset when both the Guildford store and the customer service team weren't willing to help me out. It's really disheartening to see such a big brand providing such poor service after the sale. I don't think I'll be going back there again.
Quick and respectful delivery
I got my order from this shop delivered within a 2-hour time slot with tracking details given. The delivery came on time and was done by two really lovely and polite people who were very careful with my stuff and made sure everything was placed nicely in my house. They even gave me the chance to move things around if I wanted. They took away all the packaging so I didn't have any mess to deal with. It was really great, better than I expected. I'll definitely shop here again and tell others to do the same.
Sofa and prints for renovations
I recently bought a new sofa and some prints for my home renovations. Sadly, the prints turned up damaged because they weren't packaged properly. When I got in touch with customer service, they said they'd send me new ones in September, or I could keep the damaged ones and get a 20% discount instead. I was pretty bummed out about the whole thing, especially since I've been a loyal customer for ages and spent loads of money there. It seems like the online team need better training and could do with being more focused on the customers, unlike the in-store staff who really make an effort to look after people.
Berstone Chair purchase
I just got my Berstone Chair after waiting for ages, and let me tell you, it was definitely worth the wait! The delivery guys, Darren and Sean, were so efficient and nice, they made everything super easy. The chair is amazing - it looks great and is so comfy to sit in. I can't praise it enough. Big thanks to Darren and Sean for being so good at their jobs.
About OKA
OKA is a British luxury home furnishings and décor company known for its high-quality furniture, accessories, and homeware. Founded in 1999 by Annabel Astor, Sue Jones, and Lucinda Waterhouse, OKA has established itself as a purveyor of elegant and eclectic home furnishings that blend traditional and contemporary styles. The company operates both online and through several retail stores across the United Kingdom, offering a wide range of products including furniture, lighting, textiles, and tableware, aimed at creating sophisticated and comfortable living spaces.
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Contact Information
166 Purchas Road
OX11 7BF Didcot
United Kingdom
Categories OKA
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences
Page Statistics
Seite online seit: 13 April 2017
Letzte aktualisierung: 29 November 2024
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