Big Bathroom Shop Reviews
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Reviews (21)
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Glass shower door purchase
The customer service at this company is absolutely superb. I've been really impressed with how smoothly everything has gone from ordering to getting my glass shower door delivered. Every time I've needed to speak to someone, they've been really efficient, professional, and friendly. When there was a little hiccup with the installation by my plumber five weeks after the delivery, the team sorted it out quickly and without any hassle. I couldn't believe how dedicated they were to making sure I was happy with everything. I would definitely suggest this company to anyone looking for bathroom fixtures. I'll definitely be coming back as a customer in the future.
Bathroom suite purchase
I recently bought a whole bathroom package from this shop and I was really impressed with the quality of the items and how competitive the prices were. They had a wide range to choose from, to suit different preferences and budgets, making it simple for me to find exactly what I needed. Although there was a small issue with the delivery, the customer service team sorted it out quickly, especially Josh who was not only friendly but also really helpful in getting everything sorted fast. Overall, I was very happy with my experience and would definitely recommend this shop to anyone looking for bathroom fixtures and fittings.
Replacement toilet seat
I had a problem with a toilet seat that I bought from the shop in 2020. I got in touch with Big Bathroom Shop and they replied to my email really quickly, which was impressive. They sorted out a replacement for the faulty seat without any hassle. I had a good experience with them when I first bought the items in 2020, and this recent interaction just proved that their customer service is top-notch. I definitely suggest ordering from them as they sort out any issues fast. Massive thanks to the team at Big Bathroom Shop for their amazing service!
Shower door roller replacement
I recently had to get in touch with the shop as one of the rollers on my shower door broke and needed replacing. The staff there were really helpful and knew their stuff, they figured out the problem straight away and told me why the roller had stopped working. They even checked if the part was still covered by warranty and asked me to send a photo of the broken bit. The very next day, I got a parcel with a brand new set of rollers, and I didn't have to pay a penny. I was really impressed by the quick and great service from the store.
Spare part enquiry
I got in touch recently to ask about a spare part for a shower enclosure that I bought 15 months ago. Freya was really helpful in sorting out my request. She made sure to get all the info needed and find the exact part I was looking for. She kept me updated all the way through and made sure everything was sorted out smoothly. I couldn't have asked for better customer service.
Bathroom Gully
I had to buy a bathroom gully quickly because my usual suppliers didn't have any in stock. I thought I'd try Big Bathroom Shop and I was really happy with the quality and price of the gully I got. It's really good quality and the price was fair. I'm impressed with the product and I'll definitely be using it as my top choice for concrete floors from now on.
Bath, taps, and sundries
I was really impressed with the bathroom shop I found! It was such a relief to actually talk to someone who knew about plumbing. I did have a small issue during the ordering, but the advisor was able to assist me and sort everything out. I ordered a bath, two sets of taps, and a few other bits, and it arrived the very next day - so quick! I haven't had a chance to try out the products properly yet, but they all seem to be good quality. Overall, I'm really pleased and would definitely recommend this shop to others.
Shower system purchase
I absolutely love Big Bathroom Shop! When I had some queries about my shower system plans, the customer service team were incredibly prompt and supportive. They helped me out quickly and efficiently. When I needed to return an item, they sorted it out in no time and I got my refund back within just 2 days. The delivery was super fast and, even better, it was free! Their range of products is huge and everything I've bought so far has been top quality. This place is my go-to for bathroom shopping now, I really enjoy it!
Competitive pricing, outstanding customer service, VAT relief for disabled customers, knowledgeable staff
I popped into this shop the other day and was well impressed with how good their prices were and how great their customer service was. I had a bit of a tricky problem with getting VAT relief for disabled people, and the staff there went out of their way to help me figure it out. Summer T was especially brilliant – she knew her stuff and was really kind in helping me through everything. I couldn't have managed without her, and I'm really grateful for all her help.
Triple outlet shower valve purchase
I just bought a triple outlet shower valve from this company, and I have to say, I am really happy with how it all went. Ordering was easy and clear, and the payment was a breeze. The delivery was quick, and the product itself is top-notch quality with its all-brass body. I haven't actually installed the shower valve yet, but I am feeling optimistic about how well it will work. All in all, I would definitely recommend this site to anyone.
Tap replacement
I bought a push button tap from this company not too long ago and I have to say, I was really impressed with how professional and helpful they were. Right from when I ordered it, the team did everything they could to make sure I was happy with my purchase. They delivered it quickly and even helped me out with any questions I had when I was fitting it.
My spare part purchase
I needed a spare part for my bathroom and the people at this shop were absolutely fantastic! They were really helpful and knew exactly what I was looking for. They sorted it out swiftly, kindly, and to top it off, they didn't charge me a penny! They really went the extra mile and I am over the moon with how they helped me out.
Digital shower purchase
I purchased a digital shower from this store and it worked really well for 4 years, but then the power button stopped functioning. When I got in touch with them, they were incredibly helpful and resolved the issue promptly. Big shoutout to Holly for being amazing and offering excellent customer service. I really appreciate it!
Bath filler
I bought a bath filler from this shop not too long ago, and I have to admit, I was pleasantly surprised. The product is really good quality, the price was fair, and it looks amazing in my bathroom. The service I received was top-notch, and the delivery was right on time. To sum it up, I'm really pleased with my purchase and the whole shopping experience.
Brushed gold vs antique brass confusion
I bought something from this shop not long ago, but I was let down because the item I got wasn't what I was expecting. They said it was brushed gold, but it turned out to be antique brass instead. It's worrying that they aren't being careful with their descriptions, as it could mislead others who want to buy from them. They need to fix this issue.
Shower valve recalibration assistance
I just got in touch with customer support at Big Bathroom Shop about a dodgy thermostatic shower valve. The person I chatted with was super helpful and gave me simple steps on how to sort out the device. It was a breeze to follow the instructions, and I fixed the issue without any hassle. I was really impressed with the quick and efficient service I got during our chat. It made everything so easy and sorted out my problem in no time.
'Valve replacement'
I recently bought a new valve from the shop, but when I tried to fit it, I found out that the hot and cold ports were the wrong way round from the diagram provided. Now I have to redo all the copper piping inside my walls. This whole situation has really annoyed me and caused me a lot of hassle.
Shower head purchase
I recently bought a showerhead online and it was really fantastic. However, when I received it, it wasn't working properly. I was a bit worried at first, thinking "Oh no, what should I do?" But, I decided to reach out to them and they quickly resolved the issue. It was like magic! The customer service was excellent and I would definitely recommend this place to all my friends.
Radiator and Replacement Brackets
I bought a radiator from Big Bathroom Shop and it arrived quickly. However, they sent the wrong wall brackets in the package which meant I couldn't install it straight away. I had to wait for the correct brackets to be sent out which took 5 days because of the weekend and bank holiday. It was really frustrating and inconvenient. Overall, I wasn't happy with the whole experience.
Review with most votes
Bathroom Gully
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