Boux Avenue
All reviewsBoux Avenue
75% Would buy here again
All reviews (8)
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Beautiful chemise
So pleased a bought this lavender chemise. Material is so soft and smooth. I love the pretty lace edging it looks so gorgeous on. Sizing is good. The little slit on the chemise really adds to the pretty design.
PJ'S
I just like to say Tom from your head office spoke to him on the 17th dec at 2.40pm. I can not thank him enough for sorting my order out. So a big thank you. Please can someone pass this on to the management.
Perfect Nightwear
Lovely Nightwear! The range is too awesome, it is comfortable and easy. There are also some sexy and hot stuff, appealing for nights. In case you know, you love those kind of nightwear, so it is perfect.
Rib gown,satin chemise satin teddy slipper socks
What can I say! All was beautifully presented in pink bags and just in time for Christmas!! They really are gorgeous quality and made me feel special! Very fast delivery thanks Boux Avenue ????
Ripped off by Boux avenue
I ordered several ...’s off this company. I’m a cancer survivor so treated myself. I had a Full mastectomy on my right side so struggle with sizes and gaping on my prosthetic side.
I kept 3 Bras sent some others back
1 ... came without tags I didn’t think anything of it till I sent it back and now they are refusing to refund or exchange this one because it has no tags even though it arrived this way!
Why send a ... out in this condition if your policy states they can’t be re soldBras
Items are not true to size and from cheap fabrics. I had to buy different sizes in different styles. Definitely style over substance. Boux Avenue are quick to take your money, but if there are any issues with your purchase they are slow to process returns, and have an ineffective customer services department. Avoid buying online, get fitted correctly in-store. Preferably from a reputable lingerie brand.
Slippers
I bought a pair of slippers and they turned up with the stitching undone on the front. I sent pictures of the faulty goods, including spotless soles to show they had not even been worn and was told several times they couldn’t find my account and then eventually made me send them back. I then only got a partial refund. They don’t reply to emails. The customer service is awful as is the quality of the goods. Won’t be using again
AVOID- THEY ROB YOU
AVOID - THEY ROB YOU
Avoid ordering from this company at all costs. I ordered a bikini along With a beach co-ord (matching lace top & trousers)
I decided to keep the bikini but didn’t like the quality of the co-ord set.
Due to being on furlough I received the parcel and within a matter of hours I had taken my returns to the post office seeing as i was in when it was delivered & had plenty of time on my hands. (I have emailed proof of this to boux.)
I received only part of my refund. It was the amount just for the top half and it was missing the bottom half. I sent an email requesting this to be looked into. I received an email response simply stating they were sending me the bottom half of the matching set back to me as apparently there was no tag on it. IF this was the case (which I very much doubt) this is exactly how the items were sent to me. I hadn’t removed anything, I haven’t worn the garments. Quite frankly how could I have worn one half of a BEACH co-ord in a matter of a few hours.
They’re customer service is appalling. They wouldn’t even look into my complaint . I simply got 1 email saying ‘ the items being returned to you, the returns team have made a final decision’
I just wish I had looked at they’re reviews before ordering as clearly this is the sort of tricks they get up to after reading so many complaints. I’ve still not even received the bottoms that they’re supposedly sending back to me.
I know times are tough for all business right now but this is just robbery.
I will never shop in there stores or online after this experience and I hope this review will make other aware as I’d hate for anyone to have the same thing happen to them. But if you do order from them make sure you take photos of the parcel as soon as you receive it and how you send it back. Hopefully then they can’t claim you have removed tags.Muchas gracias. ?Como puedo iniciar sesion?
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