La Redoute

All reviews

La Redoute

13% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

P
Penny Doorbar
There is no problem with ordering or delivery. The problems start if you wish to have an item returned and collected . As I am self isolating I couldn’t take the parcel to a Hermes site so arranged...Read on
S
Stephen Yemen
Very much of brand says about perfection and quality in total. I have been using this brand for long time. I have quite a collection of their best products. Its elite, comfortable, cost-efficient a...Read on
S
Sharon kane
They sell nice things / the problems only start when things go wrong. I ordered an item which was never delivered to me, they know it was never delivered and yet still no refund. Now been waiting 5...Read on
N
NEAL REED
La Redoute seem to be allowed to advertise and sell items they don't have. 6 weeks wait and still not item. Getting fobbed off every time i get in touch. Only use their "new order" line a...Read on
S
steve
Took an eternity to get , box is plain with no labels exept size, size in box does not match .Customer service said we are french we make up our own sizes, how can i get right size , phone cut off ...Read on

All reviews (16)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ladies jeans

    There is no problem with ordering or delivery. The problems start if you wish to have an item returned and collected . As I am self isolating I couldn’t take the parcel to a Hermes site so arranged for collection. I am now on my 4th collection date and wait to see if Hermes collect tomorrow! I will never use La Redoute again .


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Best clothing brand to go for

    Very much of brand says about perfection and quality in total. I have been using this brand for long time. I have quite a collection of their best products. Its elite, comfortable, cost-efficient according to the standards and a must-buy brand.

    i applied for a credit account but was refused. and their excuse was they could not identify me at my home address through the credit reference agencies. i contacted all 3 credit agencies who told me they do NOT understand why i was told that i could not be identified when i am on the electoral register. and have been for many years. so this was a LIE by La Redoute. i have an asian name by the way. i then used my moms name (my mom is english) name to apply for a credit account. and got accepted straight away. even though my mother has NEVER lived in this area. or even at my address. so therefore was NOT on the electoral register either. cut a long story short . . . i ordered goods in my mothers name. and paid them off. a while after i then get accepted an account. but when i explain to them (after being honest) that i opened an account before in my mothers name, paid it off, and then told them my asian i was then being treated differently. i then had an issue of logging in to my account. of course La Redoute caused this problem themselves for me. i complained about this. but no joy. and their response was (in other words) go to the ombudsman. and that is what i will now be diong. if you are a black or asian person? do NOT bother


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    They sell nice things / the problems only start when things go wrong. I ordered an item which was never delivered to me, they know it was never delivered and yet still no refund. Now been waiting 5 weeks. They do not answer the phone or respond to emails and now they have blocked me on trust pilot!! I have lost £120 to this company who just won’t get back to me. This is causing me great anxiety but they don’t care they have my money !


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    fabric headboard

    La Redoute seem to be allowed to advertise and sell items they don't have. 6 weeks wait and still not item. Getting fobbed off every time i get in touch. Only use their "new order" line as you will just be on hold forever otherwise. Buy elsewhere if you actually ever want to see your order.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Converse trainers

    Took an eternity to get , box is plain with no labels exept size, size in box does not match .Customer service said we are french we make up our own sizes, how can i get right size , phone cut off , very covenient after an hour . Good job i found their freephone number. instead of charged one 08006940595. Poor company with lack lustre customer service


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shelf

    ery disappointed. I was waiting for a shelf a month. Received the text that it’s arriving today and since then never heard from them. It never arrived. When I called them they said it’s been sent back to them. They did not bothered to let me know about it. They did not bother send me the refund. And they said if I want to reorder I need to pay again. How is that?
    Avoid this company as a plague


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Various

    Very slow service
    You will order something it will arrive 3 weeks later.
    Ok of not in rush for the items


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ottoman

    I ordered an ottoman at nearly £200 back in January. It arrived damaged, so we arranged to send it back. La Redoute delayed the return as long as possible, blaming the supplier - even though the contract was between me, the consumer, and them, the retailer, and it is therefore their responsibility to work effectively with the supplier.

    Eventually it was picked up on 21st Feb at 7.30AM on Sunday morning - a ridiculous time that even the driver complained about. It is now March and there is still no sign of my refund.

    I've requested details of the formal complaints process, but they have disregarded me twice. This is my consumer right, and I will be going to the relevant authorities if I do not get the information the third time.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dressing Gown

    Took over 4 weeks to deliver, will never use this company again........if you need anything is less than 4 weeks suggest you shop elsewhere. Tried to post feed back on their website but thet vet feedback and will not publish negative comments.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jacket

    Very poor service overall. Money taken, item out of stock. Same old story it seems. I would never order from them again and I would advise anyone to avoid them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 wicker boxes (£150)

    I bought 2 wicker boxes for £150. There was no indication that these items were out of stock when I was buying. But when I checked 5 days later on my account status, these are now out of stock and I have to wait for 4 weeks. I tried to find a customer service contact, which isn't at their website. In my order email, there was a phone number, which will cost 7p per minute! This company is definitely at the wrong end of scale for the customer care. I will definitely not use them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sleeping bag - inaccurate tog

    Inaccurate description of items. When I finally received it....it was poor quality and Inaccurate description.
    I contacted customer service who just ignored my query altogether. Would never shop here again. Poor quality, poor customer service, poor delivery......overall crap.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Green Desk

    Ordered a desk . First the color wasn't matching what we have ordered. The desk arrived chipped everywhere. The delivery driver was extremely rude to my wife (pregnant), and he didn't want to bring it to the second floor. Now i have arranged the pick up, and the operator is telling me , that they will come in the next "couple of days" ?? really ? I am working. do i suppose to stay home waiting for the collection. Obnoxious customer services, and crap and substandard material. Stay away from it !


Others also viewed

French Connection brand logo for reviews of online shopping for Fashion products

French Connection

1 reviews

Clothing can be found on many shops and the amount of websites that offer clothing is massive. One of these clothing shops is French Connection. Bu...

Topman brand logo for reviews of online shopping for Fashion products

Topman

5 reviews

If you are a man looking for clothes, there are many shops and websites that you can go to in order to get a new piece of clothing. One of these we...

Ted Baker brand logo for reviews of online shopping for Fashion products

Ted Baker

1 reviews

If you need a clothing, there are many places that you can go to. One of the creators and providers of clothing is Ted Baker. You can see their sto...

Guess brand logo for reviews of online shopping for Fashion products

Guess

3 reviews

Clothing can come from a wide variety of shops. This can be a positive or negative thing. It can be positive because it offers ample of choice so y...

La Redoute

We all need clothes on our backs, and every now and then we want –or even need- some new items. But because there are so many shops, department stores and brands that sell all of these items, it might be hard to choose one that will (probably) be to your liking. So what is the best place to go looking for new clothing items? One of the shops that offer them is La Redoute. But does this online shop offer the kind of quality that you expect from your clothing? Will the shirts and dresses last for years or are they only good for one season? And how will their customer service deal with any complaints, questions or problems you throw at them? Read about these matters in reviews written by customers that have hands-on experience with shopping at La Redoute. These reviews, which are collected here on BritainReviews, can help you decide if La Redoute might be the clothing brand that you are searching for or not.

About La Redoute
La Redoute is a clothing retail company. The company was founded by Joseph Pollet, who opened up the shop in 1837. So the shop has quite a long history. The first catalogue was distributed in 1928. They sell clothing for both men and women. Their collection for women includes shirts, coveralls, swimwear, skirts, trousers, coats, jeans, shorts, bermudas,baggy trousers, trench coats, evening dresses, t-shirts, cardigans, jumpers, blouses, sweatshirts, blazers and more. They also have a collection of lingerie like dressing gowns, sexy lingerie, nightshirts, body shapers, pyamas, invisible lingerie, panties, thongs, tights, shorties, stockings and more. And they sell footwear like trainers, court shoes, sandals, moccasins, flipflops, ballet pumps, anckle boots, mules clogs, boots and more. And they have accessories like scarves, hats, jewellery, belts, glasses, bags etc. For inspiration, they have a ceremony lookbook, kaki safari lookbook, sportswear lookbook and maternity lookbook that you can take a look at if you need clothing for a specific occasion. For men they add polo shirts, cropped trousers, briefs, underpants, boxer shorts, warm underwear, suits, bow ties etc. And they have a collection for children. Besides clothing, they also offer homeware. Examples of this are household linen, bedspreads, flat sheets, pillowcases, table linen, duvet covers, deco textile, carpets, bedding, storage solutions, table decoration etc. Their collection of brands includes Esprit, Numph, Dim, Rosy, Jessica London and Soft Grey.


Services of La Redoute
You can order the items that you want on their website. La Redoute will make sure that they are delivered right to your home. You can pay with Visa, MasterCard, Meastro, Visa Electron, American Express and Paypal.

Complaints, Compliments and Tips for La Redoute
Do you own any clothing that was ordered at La Redoute? Or maybe you bought it at their store. In both cases, we from BritainReviews would like to hear about your experience with this company. Are their trousers comfortable? Does their jewellery stay pretty? And is their nightwear cosy enough to sleep in? Please let us know via a customer review.

Do you own a dress, nightwear, swimwear or suit from La Redoute? Read customer reviews about this clothing brand with shirts, jeans, coveralls etc.