La Redoute33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Birthday table, big hassle
I spent ages explaining the issue, they accidentally raised two return requests, both for the wrong day, and then I ended up waiting for a courier who never showed. Oddly both requests were later marked “completed” by Evri, which makes no sense. A new collection was booked but no time slot was given until the last minute, and meanwhile the replacement was delayed. On the day it should've arrived I waited two hours past the ETA — nothing. So here I am having to chase support again. The product itself also looks cheaper than expected, honestly worse than basic flat-pack stuff. One small positive: the reps I spoke to were polite, which I appreciated. My tip — if you need it for a date, don’t risk this service.
Delivery left a lot to be desired
the sofa I did get is okay and gets used every day in my living room, so that part worked out — surprisingly comfortable. But the delivery and aftercare have been a nightmare. One item arrived and the desk is apparently lost by the courier. I’ve phoned and emailed both the delivery firm and the company's customer service many times, and so far it's just promises and no clear plan. The order was paid in full but I'm told I can't cancel the missing desk; I'm waiting to hear what they'll do next. This follows an earlier return that took six weeks and constant chase-ups — I had to take time off work for it. It's frustrating because when things arrive they're fine, and that bed we ordered from Next arrived without fuss, so I know good delivery is possible. I'm disappointed; I needed the desk for working at home and it's left a hole in my setup. Will think twice before ordering from them again.
A long wait that ended in a small relief
the carrier misplaced it twice, messages vanished, and payments stayed in their account for over two months. It was a horrible limbo, with guests almost booked in and me stuck with no furniture. The moment the refund confirmation landed was the moment I knew the hassle had at least been sorted financially. That didn’t fix the lost time or the stress, and the lack of clear alternatives from customer service was disappointing. If you’re considering them for anything time-sensitive, don’t assume smooth delivery — have a backup plan and keep all correspondence. Small tip: escalate early, document everything and be ready to fight for a refund. I was annoyed and pretty stressed during it, but getting the money back made me feel like justice, however small, had been done.
Loyal customer, messy returns
I’ve bought quite a bit from them over the years and generally been happy, so this was a bit of a surprise. I got two small side tables a few weeks ago for the living room — first impressions were fine, they look the part. But almost straight away the paint marked and scratched (very easily), and after hardly using them they already looked tired. I sent photos, offered more evidence, and then went into what felt like a loop. Support asked me to pack the tables up (with what packaging? — honestly), ship them back, wait for them to reach the warehouse, then hope a quality team agrees they’re faulty before any refund. They kept saying a courier was trying to contact me; I got nothing — no calls, no texts, no WhatsApps. Also had a rug to return and was told I’d need to book and pay separately even though it’s the same pickup spot — made no sense. I’m relieved it was eventually sorted and I did get a refund in the end, so that’s something to be grateful for, but the whole back-and-forth, lack of clear communication and extra hoops was really frustrating.
Great product selection, environmentally responsible, and a discount offered made for a really good price.
I was really happy with the variety of products I found on the website, especially the ones that were environmentally friendly. The discount they gave me made the overall price really reasonable too.
Simple browsing and ordering process
I thought the process of browsing and ordering was really easy to follow and user-friendly. The app was great for moving around and picking out the things I wanted. I also liked how quickly my order arrived and the updates I got on its status.
Bedsheets with blood stains
I recently bought a set of bedsheets from an online store and I was really let down by the quality of the product. When the package arrived and I opened it up, I saw dried blood stains all over the sheets right away. It was so gross and made me doubt the company's cleanliness standards. I guess these must have been used sheets that weren't checked properly before being put back in packaging and sold again. My whole experience with La Redoute was honestly disgusting and it's made me wary of buying from them again in the future.
Boots purchase
I've been having an absolute nightmare tracking my delivery. The process is so slow and I never get any tracking details on time. Getting a refund for returns takes ages too. It's making me think twice about online shopping. And I'm a bit wary about downloading any more apps for this.
Wrong items received
I recently ordered two pairs of shoes, but somehow got sent two white bedspreads instead. It's really baffling how sandals could be mixed up with bedspreads. Going through customer service was a bit of a pain - the phone lines are slow, and the online chat hardly even works. However, when I finally got through to someone, they were helpful in sorting things out. I'm feeling more annoyed than anything, now that I have to deal with returning the wrong items and ordering the shoes again. And to make matters worse, the shoes I wanted are now out of stock!
Quality and value for money
I've been a loyal customer for years, and I must say, the quality and value for money are unbeatable. The products always exceed my expectations and the prices are reasonable. I never feel like I'm overpaying for what I get. The customer service is also top-notch; they are always helpful and quick to respond to any inquiries. The ordering process is simple and straightforward, making it easy to find what I need and purchase it hassle-free. The only downside is the delivery time can sometimes be a bit slow, but it's a small price to pay for the amazing products and service I receive.
Stylish clothing, unique homeware, easy navigation, simple delivery
I recently bought some stuff from this online shop and I have to say, I was really impressed. They have a great selection of trendy clothes and cool homeware items that you just don't see everywhere. It's nice to find things that stand out from the usual stuff you see in stores here in the UK. Their app is really easy to use, which made shopping a breeze. And the delivery and returns were quick and simple, which I always appreciate. All in all, I'm really happy with my shopping experience at this online store.
Great quality items, some items cancelled but refunded
I was really pleased with the quality of the things I got from my last order. They were really well made and made from good materials. I was a bit let down to discover that some of the things I wanted to get were cancelled without any explanation. It was nice that I was quickly refunded for those items, but it was still annoying. The delivery wasn't the fastest, but the company gave good service. In the end, the things I did get were satisfying and definitely worth the wait.
Outdoor sun loungers
I bought a couple of outdoor sun loungers from this company, but they turned out to be rubbish as they fell apart after only a year of use. Even after getting someone who knows about these things to check them out, the company wouldn't give me my money back. The loungers were really poor quality and now they're only good for burning. Dealing with their customer service was a nightmare - they were no help at all. I suggest trying somewhere else for better quality and service.
Return process for a rug
I've had such a terrible time trying to return this rug! I was told it would be picked up twice by the delivery company, but both times they didn't show up! I had to reschedule another collection, and it's been a real hassle. Waiting around all day for nothing is so irritating. Would they give me this much trouble if I was late with payment? Not cool at all!
Furniture
I bought some furniture from a website and was happy with the choice and quality. But, I was a bit let down to discover that when it says something is in stock, it really means it's in stock in France, not the UK. This meant my delivery was delayed, as I had to wait for it to be shipped all the way from France to the UK before it could reach me.
My stylish French clothes
I absolutely adore these clothes - they are so stylish and fit me perfectly! I've been a fan of them for ages and I definitely plan to keep buying more in the future.
Dress purchase
I had a really awful experience with this company. Their customer service is basically non-existent, and they make it so difficult to return items. The mirror I ordered came late and damaged, but they won't own up to their mistake. I've wasted so much time on the phone trying to fix this, but they just brush off my concerns. I'm actually taking legal action against them now for their dodgy behaviour.
Wide selection, good pricing
I was really pleased to see that they had loads of things I was after at prices that didn't cost an arm and a leg. Ordering was easy as pie and my delivery arrived surprisingly quickly. I managed to get everything I needed without any bother, and the quality of the stuff was spot on. All in all, I was well impressed with my shopping trip.
Low level black steel table
I needed a simple black steel table for my table lamp and luckily La Redoute had just what I was after. Their website was super easy to navigate and I found the ideal piece in no time at all. The table is really well-made and looks great, plus the price was really reasonable. I'm thrilled with my purchase!
Unique items, deals, great quality
I recently bought some stuff from this online shop and I have to say, I'm really impressed. They have a really cool range of products that you don't see in other stores. Plus, they often have sales and offers which makes shopping with them even better. The stuff I got was top-notch quality and I'm really happy with my purchase.
About La Redoute
We all need clothes on our backs, and every now and then we want –or even need- some new items. But because there are so many shops, department stores and brands that sell all of these items, it might be hard to choose one that will (probably) be to your liking. So what is the best place to go looking for new clothing items? One of the shops that offer them is La Redoute. But does this online shop offer the kind of quality that you expect from your clothing? Will the shirts and dresses last for years or are they only good for one season? And how will their customer service deal with any complaints, questions or problems you throw at them? Read about these matters in reviews written by customers that have hands-on experience with shopping at La Redoute. These reviews, which are collected here on BritainReviews, can help you decide if La Redoute might be the clothing brand that you are searching for or not.
About La Redoute
La Redoute is a clothing retail company. The company was founded by Joseph Pollet, who opened up the shop in 1837. So the shop has quite a long history. The first catalogue was distributed in 1928. They sell clothing for both men and women. Their collection for women includes shirts, coveralls, swimwear, skirts, trousers, coats, jeans, shorts, bermudas,baggy trousers, trench coats, evening dresses, t-shirts, cardigans, jumpers, blouses, sweatshirts, blazers and more. They also have a collection of lingerie like dressing gowns, sexy lingerie, nightshirts, body shapers, pyamas, invisible lingerie, panties, thongs, tights, shorties, stockings and more. And they sell footwear like trainers, court shoes, sandals, moccasins, flipflops, ballet pumps, anckle boots, mules clogs, boots and more. And they have accessories like scarves, hats, jewellery, belts, glasses, bags etc. For inspiration, they have a ceremony lookbook, kaki safari lookbook, sportswear lookbook and maternity lookbook that you can take a look at if you need clothing for a specific occasion. For men they add polo shirts, cropped trousers, briefs, underpants, boxer shorts, warm underwear, suits, bow ties etc. And they have a collection for children. Besides clothing, they also offer homeware. Examples of this are household linen, bedspreads, flat sheets, pillowcases, table linen, duvet covers, deco textile, carpets, bedding, storage solutions, table decoration etc. Their collection of brands includes Esprit, Numph, Dim, Rosy, Jessica London and Soft Grey.
Services of La Redoute
You can order the items that you want on their website. La Redoute will make sure that they are delivered right to your home. You can pay with Visa, MasterCard, Meastro, Visa Electron, American Express and Paypal.
Complaints, Compliments and Tips for La Redoute
Do you own any clothing that was ordered at La Redoute? Or maybe you bought it at their store. In both cases, we from BritainReviews would like to hear about your experience with this company. Are their trousers comfortable? Does their jewellery stay pretty? And is their nightwear cosy enough to sleep in? Please let us know via a customer review.
Do you own a dress, nightwear, swimwear or suit from La Redoute? Read customer reviews about this clothing brand with shirts, jeans, coveralls etc.
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Categories La Redoute
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: November 2025
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Review with most votes
Best clothing brand to go for
Very much of brand says about perfection and quality in total. I have been using this brand for long time. I have quite a collection of their best products. Its elite, comfortab... Read onBy: Stephen Yemen