Carethy

Reviews, complaints and customer experiences (28)

Warning for scams !!!!
They do not contact you when order is missing and your goods will not be delivered! When you ask for your products you ordered they say it's delades, ask you to wait. Then absolutely nothing happens. If you contact them again, as those who wrote "robot responding" are correct! Carethy lies and says you can get your money back in 14 days. After waiting 3 weeks, I hear nothing and no products nor money! As many people experienced they do not answer your question , just a standard response is sent that there is a problem with repayments and they are taken in turn. They try to get you tired and give up! It has been 3 months! Nothing neither money nor products or answers. But they do not know me! I Will never ever give up! I Will destroy them!

DO NOT Give up!!! Spread the bad reputation about them so no one is fooled anymore. Spread bad reviews everywhere you can and report to the police!! They should not continue to fool people. They will disappear! Dont give up! Spred the word...they Will pay for this! Mark my words!

No STARS
Horrible horrible experience
Carethy is a front for stealing personal information not an online business selling products/ when you buy from them the SCAM has just begun. They will sell your info and someone will buy stuff using your charge card
See on online going on since 2017 at least
Why still not shut down this SCAM???
They Should be in jail!!!

SCAM they are robbers never buy nothing from them they took the money but you never receive the items ,not to mention the money back

This company seem to be total a total scam. They take your money and you never see your goods. Will not reply to your e-mails.I am reporting them to the relative authorities for what in my opinion is fraud.

ABSOLUTE SCAM. Please ensure if you are in the UK that you report them to Action Fraud as I have. No company is above the law - this one in particular needs to be shut down and the staff sent to prison for stealing money.

Thankfully I paid using paypal so they are sorting out the issue. I wish I had read these reviews first before essentially paying for their Friday rounds of drinks.

DO NOT USE! YOU WILL NOT GET YOUR ORDER, AND YOU WILL HAVE TO FIGHT FOR SEVERAL MONTHS FOR A REFUND.

I paid 57.45 GBP which it's almost 2- mouths now, order not delivered, they have not contacted me and I can't reach them. What do I do? Anybody please help. Am very upset.

At first seemed a good site with good prices, ordered capsules spent £13.88
Should have realized once ordered was dodgy as never received a confirmation email of order. And been waiting ever since about 6 weeks been back on site to contact, emails won’t send it’s as if they are frozen spinning wheel on send icon goes round and round ! Thankfully wasnt a lot of money but not the point so annoying should be reported ????

This company is clearly a scam. Do not deal with them under any circumstances. They acknowledged my order, maintained they were out of stock and would refund within 14 days. After 6 weeks they will not respond to repeated requests to make a refund through Pay Pal.
Why does Pay Pal and google continue to allow them to use their portal
S parker-swift

DO NOT BUY FROM THEM! NEVER SENT MY ORDER. A TOTAL SCAM! SHOULD BE SUED AND SHUT DOWN!!!!

Never received order Never received Re-fund. May not be under original ownership - now just a site for Fraud! Be warned - stay well away! Zero stars!

Spent £24 on an order but received nothing. Computer problems mean I have no order number and cannot even contact the now as they require it on any query.

Hi

I orders oral b dental floss two months ago.
I haven't yet received my order .
I have sent numerous queries to them.They keep referring me to shippers website which is not accurate.
I have requested them to refund me numerous times .they just ignore me and refer me to the shippers website.
Don't use them.They are a bunch of scammers.

Twice I bought on Carethy and both times the orders did not ship. Weeks went by with no updates.They charged my account, but never contacted me to tell me that the item that I purchased was out of stock (yet still available for sale on their website). It took 3 to 4 weeks after that to finally get a refund. Don't buy from them...not reliable and terrible communication.

Avoid for any cost!!!!We've placed the order for 15th November 2018.Its supposed to arrive at 27th of November .Then, we started to write messages and e-mails to customer service and asked where is our order.They pretended to look like they do not have your order details and e-mail address. Finally they found our order in January.There answer was simply as out of stock, but the same time they were bombing my e-mail box with letters advertised for the same product, which obviously out of stock.we started asking for a refund on 2nd of Jan.2019 ,again they started to make excuses and only 9 Jan. they agreed to refund which took more than 14 days as they promised. So I wrote the e-mail that we asked for a refund on 2nd Jan 2019. nearly 1 month gone and no refund yet. So, after so much time spending for e-mails and waiting, they have used our £80 for 2,5 months .It's like 0% loan for them.I will never order any products from this company.I wish them to close this company and stop ripping off people.

It took more than a month to get a product.Poor communication.
I hope the product is genuine. No seals or safety barriers on bottle of Vichy sunscreen.I won't use this company again.

do not buy from this company!!!! After waiting for 10 days, they told me they were out of stock and that the refund will take 14 days!!! What a waste of time and money. They have bad reviews everywhere and the phone does not even works. This is a SCAM!!!!

Item was sent and lost by Hermes who commited postal fraud by fraudulently creating a signature and time of delivery. Two weeks later, I have proof that they both lied ad I had to collect the item from Royal mail and pay extra fee of £3. Carethy said that I have to just accept the extra cost because they're not from the UK..

DO NOT USE!!!!!!!!!!! I have had such a drama ordering eye patches for my son's lazy eye from Carethy. I ordered the patches on 14th November and the estimated date of arrival was 26 November and they arrived today (18 December). I requested the cancellation of my order on 7th December and they still shipped it on the 12th December.

The patches were delivered to a neighbour so there was no way of rejecting the package and in order to return the item, I would need to send it to Spain!! If I had know that all returns needed to go to Spain then I wouldn't have ordered them from this company.

I'm now left with 100 eye patches that I don't need because I had to find another supplier in the meantime (between 14th November until I cancelled the order on 7th December).

There is no way of contacting Carethy other than a contact form which has a character limit. No email, no phone number and their response times are not within the time they specify.

Do not waste your time and money especially if you need health care or medical products!

Still waiting for over 3 weeks. They have taken my money but no delivery. Cons.