Carethy - Overall Rating based on 48 reviews
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Makeup set
My order never turned up! I've been waiting for six months and they haven't even bothered to reply to my emails. They're total scammers, so be careful! I've lost loads of money because of them. All they said was that I could place another order without taking into account the money I'd already paid for the first one. They're completely unreliable and ridiculous.
Refund delay
I am really unhappy with the service I have received from Carethy. It's been 5 months since I asked for a refund and I still haven't got it. The customer service team keeps giving me vague answers, they say they will speak to the financial department, but it seems like there isn't one. I've spoken to other people who are in the same situation, still waiting for their money back. We are all thinking about taking legal action against Carethy now. It's really frustrating and not fair to be kept waiting for so long with no clear solution in sight.
Nightmare experience
I ordered loads of stuff and then got told that half of it wasn't actually available. They said I could have store credits instead of a refund, but then said there was some tech issue stopping the refund. It was so annoying, I just couldn't get it sorted out.
Order not received
I ordered something from Carethy back in February 2024 for 31,79€ and they said it would arrive by 6th March. But it didn't show up. I emailed them to ask what was going on, and they told me the Vitamin C supplement I wanted was out of stock. I asked for a refund and they said they'd sort it out quickly. Despite me sending more emails asking for updates, all I got was the same apology and promise to wait for the refund. It's now 6th June and still nothing. I've now involved the Police and I'm hoping for some justice.
Order not received, refund promised but never received
I spent 124€ on Carethy and never got my stuff. Sent them loads of emails but no response. I even had to threaten them in Spanish. They said they'd give me a refund straight away but it's been 5 months and still no sign of it. Such a scam. I reported them to the fraud office. Let's make sure they don't get away with it!
Order not received, refunds not processed
I ordered something that wasn't in stock, but it never came. I asked for my money back, and despite getting a few emails saying the refund was on its way, I still haven't seen any cash back in my account.
March 2024 order
I placed an order back in March 2024, but sadly, the product never made its way to me. I tried reaching out to customer service numerous times by email, but I never heard back from them. It's really annoying and disheartening to have forked out money for an item that never showed up, only to be ignored by the company. I wouldn't suggest shopping here if you want to actually get what you paid for and receive decent customer service.
Disappointing order experience
I ordered some products that were out of stock, so I had to cancel my order. It's been since February and I'm still waiting for my refund. The communication and service have been really poor. I wouldn't recommend them to anyone.
Replacement items received
I just wanted to say a big thank you for the amazing customer service I got from Carethy. When I had a problem with my order, they sorted it out straight away by sending me some replacement items. I was really impressed with how efficient and professional their team was. The new items arrived in great condition, and now I'm really happy with my whole experience with Carethy.
Failed order delivery
I ordered something on the 13th of February, hoping it would arrive quickly. But, to my dismay, it never showed up, and on top of that, I still haven't got my money back. It seems like this company is tricking people with their fake promises, so I would advise everyone to be careful when buying from them. It's just not right to take people's cash and not deliver what was promised.
Lost package
I just want to vent about how annoying it's been dealing with this company. I ordered something way back in January and I still haven't got it. And to make things worse, they keep ignoring me and telling me lies about when it's going to arrive. It's been months of me trying to sort this out, and I've had to ask for my money back, but I'm still out of pocket by 40 quid. It's just so frustrating!
Order not received and no refund processed
I bought something from your website back on the 20th of March, but turns out it wasn't even in stock despite it saying it was available. I asked for a refund for the payment I made through the ATM, and was told I'd get an email from "Stripe" for the refund. But guess what? I haven't got any email or refund as promised. I'm really let down by how your company has handled this whole situation, it's just not on.
Slow refund process
I bought something in February and I've been waiting for my refund of £46.90 ever since. It's been ages now and still no sign of it. The company hasn't done anything to sort out the problem and I'm starting to think I'll never see my money again. I'd suggest avoiding this company as they don't seem trustworthy at all.
Food supplements
I recently bought some food supplements from an online store, and I've gotta say, it's been a bit of a letdown. I placed my order back in December, but I still haven't got what I paid for. I got in touch with CARETHY in February, and they told me the stuff was out of stock. They offered me credits instead of a refund, but I said no thanks. They promised me a full refund, but here we are in May, and I'm still waiting for my money back. The lack of communication and honesty from the company is worrying. I feel frustrated and like they've been playing me. It's so important for us customers to trust the brands we buy from, but my trust in CARETHY has been totally destroyed.
I ordered stuff but never got it
I waited for ages for my order but it never arrived. I decided to cancel it and was told I would get a refund. However, it's been months now and I still haven't received my money back. They took a lot of money from me but I haven't gotten anything in return. I would advise against buying from them.
Top quality products, timely delivery, excellent communication
I've always been happy with the products I've bought from Carethy. They always arrive on time and in great condition thanks to the careful packaging. The customer service team is also really good at keeping you updated on your orders. I definitely recommend Carethy if you want top quality products and great service.
Backpack and Water Bottle
I bought a backpack and water bottle from this company and it turned out to be a complete disaster. They basically scammed me - took my money, didn't send the items, and then kept promising a refund that never materialised. It's like they're pretending to be nice, but deep down they're just meanies trying to rip you off. So frustrating!
Out of stock items and lack of refund
I had a bit of a rubbish time with this company recently. I ordered some products that turned out to be out of stock, and instead of giving me a refund like I asked, they only offered me credit on my account. I've been trying to get in touch with them via email, but they haven't replied yet, and my account still shows the orders as cancelled. Dealing with a company that acts dodgy and gives lousy customer service is just plain frustrating. I'd recommend steering clear of ordering anything from them in the future.
Skincare products
It was absolutely awful! I bought some skincare products and never received them! I requested a refund, and they promised to give me back my money. However, it's been ages, and I still haven't received it. Not cool at all, ugh!
Online order
I'm really disappointed with my experience at Carethy. I made an order online, they took my money, but the product never showed up. When I got in touch with customer service, they said they'd give me a refund, but I still haven't seen any money back in my account. It's absolutely disgraceful.
Review with most votes
Shocking service and zero deli
I ordered an item and was e-mailed confirmation and the money deducted. Online tracking, was sent which later said the item had arrived in my country. That was 3 weeks ago, so I... Read onBy: FE Botha