Debenhams35 reviews
This score is based on 35 genuine reviews submitted via BritainReviews since 2019.
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I ordered a grey sweatshirt online and it took ages to come. And when it eventually arrived, it was the wrong size! Trying to return it was a nightmare, I had to keep chasing them for my refund and they kept saying I had to wait 15 days. It was really frustrating! Eventually, I had to contact the supplier directly and they sorted it out immediately. The customer service was awful as well, they were so unhelpful. I definitely won't be shopping there again!
Clothing order
I bought some clothes recently and honestly, I was really let down by the quality. When they arrived, they were dirty and one was completely squashed. Trying to return them was a nightmare! Debenhams wanted £1.99 per item for returns, even though they all came in one order. I struggled to get in touch with customer services, but eventually, after a long and annoying chat on WhatsApp, I got a pre-paid label to send them back.
Damaged compact foundation
I recently ordered a compact foundation from this store, but when it arrived, it was damaged, which was a bit of a bummer. However, I got in touch with customer service straight away, and they were really quick to respond. They sorted out my problem efficiently and offered me either a replacement or a refund, which was nice of them. In the end, I was happy with how it was all resolved, although I was a bit let down by the condition the product arrived in initially.
Recent shopping experience
I bought some stuff online not long ago and had to send back a couple of bits because they didn't fit right. It was a bit of a pain sorting out the returns, to be honest, but I got in touch with customer service and Barry sorted everything out really quickly.
Online purchase return refund delay
I recently took something back to Debenhams that I'd bought online, and it's been over 10 days since they got the return. Even though I sent them the postal receipt from Royal Mail showing the return, I still haven't got my money back. Waiting so long for refunds isn't on, some folks might need that cash sharpish. I'm not happy with the dodgy service in this situation.
Perfume purchase
I was really disappointed with my experience buying a perfume from this store. The perfume I got turned out to be fake, so I thought I'd return it. Trying to get a refund though, was a real nightmare. I sent loads of emails over a month, but only got two responses, and they weren't helpful at all. They asked me for a receipt, which I sent straight away. But then, they just stopped replying altogether. Dealing with all this has been a total pain and caused me a lot of stress. I'm still waiting for my refund, but it feels like it's never going to happen. I definitely won't be shopping with them again.
A flamingo garden ornament
I recently bought a flamingo garden ornament to add a touch of charm to my backyard. Although it looked adorable in the pictures online, unfortunately, when it was delivered, one of the legs was a bit wonky. As you can imagine, I was quite disappointed as I was really looking forward to jazzing up my garden with it. So, I decided to drop them a message and a lovely lady named Lola replied to my concerns. She assured me that a replacement would be sent out immediately. To my delight, the new flamingo arrived in pristine condition! Needless to say, I am absolutely thrilled with my new garden addition now!
Sandal purchase
I recently bought a pair of sandals online. But I was surprised to find out that a third-party company was actually handling the order, which wasn't made clear to me at the time of purchase. Unfortunately, the sandals never got delivered and after looking into it, I was told they were left in a safe place without my say-so. Things got worse when the third-party, Love Lemonade, refused to give me a refund or send a replacement until they sorted things out with Royal Mail. This whole situation has been really annoying and time-consuming, and it's left me feeling really disappointed with the whole experience. I feel like both the third-party company and the delivery service haven't taken responsibility or given me good customer service.
Dress purchase
I bought a dress online not long ago and it wasn't a great experience. I emailed customer service to confirm my return but didn't hear back for a while, which was pretty annoying. The lack of communication made me feel irritated and let down by their service. However, after I left a review, they got in touch and let me know that they had sorted out my return. Even though there was a bit of a problem at first, I'm glad they followed up and resolved the issue.
Online chat service
I just wanted to share my recent experience with an online chat service - it definitely went above and beyond my expectations! So, I kind of messed up and misspelled my email when making a purchase, which meant I didn't get a confirmation after paying. But, luckily, Chels was there to help me out! In just a few minutes, she managed to locate my order and even gave me an order number. Her kindness and willingness to assist were really impressive. Huge thanks to Chels for really coming through and saving the day!
Emerald velvet dress purchase
The emerald green velvet dress I bought turned out to be pretty rubbish, it had some missing beads which was a let down. When I tried to get a refund on the website, my order number wasn't working, and it got on my nerves. However, I decided to chat with customer service through text and was pleasantly surprised by how great Jerome was. He sorted out the problem really fast, within an hour, and even said he'd sort out the refund for me, meaning I didn't have to deal with the hassle of doing it on the website. Despite the problems with the dress, my overall experience with customer service was top-notch.
Faulty order process, delayed refund
I had a bit of a mare with this online shop I always used to trust. Spent ages trying to sort out my order drama, and when I finally got a refund, it was only half of what I'd shelled out, plus they stung me for next day delivery. What a faff! But credit where it's due, big up Asha for sorting it out in the end.
Refund query resolved quickly
I had a bit of a problem when my refund went missing, so I got in touch with customer service for some help. I was actually quite happy with how quick Jennifer S, the representative, got back to me. She was really on the ball, admitting the delay and sorting out the refund straight away. I liked how she just got on with it and didn't make any lame excuses. Big thank you to Jennifer S for being so prompt and helpful!
Item return process
I had a really awful time trying to return something at the shop recently. Dealing with the customer service team has been a complete nightmare. I've been attempting to return this item for the last two weeks, and I've been given conflicting and poor advice via email and messenger. It's frustrating to have to spend hours messaging and emailing just to get my refund, which I deserve. This whole situation has made me decide that I won't be using this company again.
One of the finest stores for exclusive brands
One of the finest stores where one can look for greatest brands for various products, I always rely on them for brilliant stuff.
so far, it has been great experience with them. The range and variety with stuff is really cool.
About Debenhams
Debenhams was a British multinational retailer operating a chain of department stores in the United Kingdom and Denmark. Established in 1778 as a single store in London, the company expanded significantly over the centuries, becoming a prominent high street presence. It offered a wide range of products including clothing, household items, and cosmetics. In recent years, Debenhams faced financial difficulties, leading to its administration in 2019 and subsequent acquisition by the online retailer Boohoo Group in 2021. The physical stores were closed, and the brand continued as an online-only entity.
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Categories Debenhams
Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences
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Last update: December 2025
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Review with most votes
One of the finest stores for e
One of the finest stores where one can look for greatest brands for various products, I always rely on them for brilliant stuff. so far, it has been great experience with them... Read onBy: Stephen Jenkins