Direnza1 reviews

Snapped spring, awkward follow-up 13 April 2026

I was quite surprised when a rear lowering spring snapped — they were unused, still in the box, so I wasn’t expecting that. I called Direnza to see about a replacement and that’s where things got uncomfortable. They said there’s only a 12‑month warranty and because these were a few years old I’d need to buy new; worse, they couldn’t supply a single spring or even the rear pair, only a full set at full price. That felt rigid and, to be honest, unhelpful. Delivery itself wasn't the issue — the original parts arrived as expected — but the aftercare was where it fell down. I tried ringing back to discuss goodwill or at least a partial solution; no proper conversation, no offer to help, and I didn’t get picked up. I’ve seen other brands offering longer warranties, so I can’t help thinking I’d have gone elsewhere if I’d known. It’s not a disaster — the product works fine when intact — but the combination of a broken spring and a customer service dead end leaves a sour taste. If you’re buying, check warranty terms carefully and ask whether they’ll supply individual items if one fails. A more flexible approach from them would have made all the difference.