National Tyres and Autocare

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National Tyres and Autocare

50% Would buy here again

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Spotlight: What are our customers saying?

H
Henrick
I am buying products from here and i dont even remember when i started buying it. one of the best thing that i know that i wasted my lots of time in shopping for Tyres and other product for my car...Read on
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Tom
Terrible. I went to them today with request of front wheel alignment. They said, they decided not to do wheel alignment for Honda CRV any more. Reason, this model is causing some problems for them....Read on
R
RICHARD TUSON
Over the past 15 years, we have been using National tyres and have replaced all our tyres with them. Keeping business local is something we take pride in doing. This is particularly relevant to my ...Read on
P
Paul Bry
National tyres auto Centre Bexleyheath sold me a battery in January 2021 and promised 30,000 starts but what they forgot to mention is that if the battery does not start but needs a recharge then t...Read on
T
Toshi Dukaj
You let me down on this order. Read on

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    Time Saving and quality products

    I am buying products from here and i dont even remember when i started buying it. one of the best thing that i know that i wasted my lots of time in shopping for Tyres and other product for my car. Also, the price varies from the company and sometimes it didn't match with my budget. but with National tyres and Autocare, i can save my money, time and strength. they provide service for test centers and oil filter changes like helpful services for my car which i outstanding.

    Took my car to the Plympton Branch and was appalled at the filthy reception area and dirty toilets, there was no hand sanitizers just a sign saying wash hands in toilet. The childrens area is a disgrace. No coffee machine.I cant believe people can work like this and not clean up.


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    Wheel alignment

    Terrible. I went to them today with request of front wheel alignment. They said, they decided not to do wheel alignment for Honda CRV any more. Reason, this model is causing some problems for them.
    I can't believe.


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    Tyre guarantee - Waste of money

    Over the past 15 years, we have been using National tyres and have replaced all our tyres with them. Keeping business local is something we take pride in doing. This is particularly relevant to my recent car, which has had 10 tyres replaced within 58k miles (£110 per tyre so a reasonable investment). Our most recent experience suggests, however, that customer retention is not at the heart of the organisation, and they are only interested in making money. As a rule, I have purchased a tyre guarantee and have used it when I experienced a slow puncture. This time on a tyre with 4.5/5mm tread left, so it was a good tyre still. The puncture was on the edge of the wall and could not be repaired. I had anticipated that the tyre would need to be replaced at this point but glad I had the guarantee, so I thought! However to find that in fact the guarantee will only cover 40% of the cost as it is worn was sort of understanable, however then being told it would cost me £110 to replace under the guarantee, when I had only paid £104 for the Bridgestone tyres, left me somewhat surprised. Being told the price is not based on what you paid, but the cost of the list price of the tyre. Therefore, I decided to ask if the cost of replacing the 2 front tyres could be a way of a contribution being used; I was informed that the deal would be based on the internet price( As they cant discount in store tyres lower than the internet). Wow a company that competes with itself.. Therefore, I would lose my 40% contribution, and so in theory I have no guarantee and so just wasted my money.

    In my opinion, I would not bother purchasing the tyre guarantee service, since it is not worth the paper on which it is printed. In my opinion, you should save your money and go to a different retailer because a tyre is a tyre, and until recently, it was the customer service that had me returning, but now that has been lost... Well done, National Tyres..


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    Battery

    National tyres auto Centre Bexleyheath sold me a battery in January 2021 and promised 30,000 starts but what they forgot to mention is that if the battery does not start but needs a recharge then their promise of 30,000 starts is still valid!!! Watch out don't trust a word they say...


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    order reference is 5935559

    You let me down on this order.


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    MOT

    I took my Volvo for its first MOT as it is a new car, recently I had replaced all 4 tyres in the last 2 - 3 months and the rear brake pads. what these fools didn't know is that I used to own a garage but still do all my own servicing and have a mate that runs a mobile tyre service who changed all my tyres for me just recently

    I attended the MOT with my 2 year old son as during these troubling times I am working from home and do childcare.

    The car failed on the front and rear passenger tyres stating that they have ply or cord damage, I inspected the wheels there and the is absolutely no sign of that defect, they stated it is only visible when it is on the ramp (Lucky I still have one).

    So I have put my car up on the ramp and done a full visual inspection and both tyres are fine with plenty of tread.

    Tomorrow that car will be going to a trusted MOT centre and I bet it will pass.

    This is shocking behaviour, as my friend said if this was someone that wasn't savvy about motors and the law then these guys would of taken them for a ride. luck I always MOT a vehicle before MOT runs out or needs one.


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    Front discs

    National Tyres in Byfleet recommended over the phone to replace perfectly fine front discs saying they were thinner than the legal limits. My car passed the MOT just few miles earlier and there was no mention or recommendation about the discs. I decided to check the discs with an independent garage and they confirmed that the discs are well within the legal requirements. I don't trust National Tyres. They try to make money recommending to replace perfectly fine parts! I will never go there anymore.


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    Wheel allignment

    FRAUD. Had my car tracked twice by them within the 30day guarantee, both times the tracking was out, took it to Kwik fit to finally have it done properly. No refund given. Recommended work which was not required as advised by kwik fit. Don't bother with national tyres, they will rob u. Not carry out suitable work and advice repairs not required!!! STAY WELL CLEAR!!!! I work in customer care myself, terrible service by National, go to KWIK FIT INSTEAD! regional manager didnt call and still hasn't. Very rude


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    Tyres

    Ordered home fitting on the 2 January for fitting on the 5th. Money taken but fitter never turned up. After 30 minutes on the phone I was advised that the fitter was 'off road' whatever that means. The next appointment available was over a week later so requested a refund. Although they can take your money immediately, they cant give it back for another 5 days. I would not recommend a company where the customer service failed at the first hurdle.


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    M.O.T

    Took my car for MOT on 8/12/20.
    Told it had failed on 2 points.
    Need new front light unit at a cost of £789 and handbrake was a fail..
    The bracket holding the light in place had broken. I asked if it could be repaired and they said no that it was a complete unit.
    To adjust the handbrake was extra and with the MOT and labour the total cost was £877.
    I refused the work and they said it was illegal to drive it even though my MOT runs until 30th December.
    I took it to another garage. They repaired the bracket and said the handbrake was not a fail. They tightened it up - a 5 min job.
    Cost including an MOT was £153.
    How can National Tyres justify this excess of £733.
    The light unit costs £161 online but I didn't need it.
    Absolutely scandalous. Avoid at all costs. They need work!


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    MOT test

    Dear Sir/Madam,
    I brought my car YG59NKU for MOT test on 29th September to the Poole Branch. My car failed on: Offside Rear Inner Brake pad(s) less than 1.5 mm thick (1.1.13 (a) (ii)); Nearside Headlamp light intensity severely reduced (4.1.4 (a)); Offside Front Coil spring fractured or broken (5.3.1 (b) (i)). I took the car to a different garage for a repair. I have changed rear brake pads and brake caliper, front coil spring and also changed the headlamp (bought a new one in EuroCarParts). I returned on 1st October for a retest and I was charged 27 pounds and again failed, tester told me that the lamp is not brand new and he is not able to adjust the headlamp aim down. So I took my car to a different MOT station and they did not have any problem with adjusting the lamp. I asked Poole branch for a retest and they said it will be a full MOT now. I told them that they were wrong and my headlamp is completely good and they were cheating on me and I want a free retest or a refund of money spent with them but they said “NO”. So I took the car to a different place and it passed MOT without any issues. I paid for MOT tests 35 and 27 pounds to National Tyres and Autocare in Poole and 50 pounds with a different garage.


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    Avon Tyre

    I went to National Tyres, West Bromwich yesterday at 4.15 p.m. to have a tyre changed. There was absolutely nobody there, all the bays were empty. Two members of staff were eating their McDonalds lunch in the reception area and the manager who was standing behind the reception desk spoke to me and told me I couldn't have the tyre changed there and then but had to make an appointment due Covid19 and social distancing rules. What a joke, social distancing rules, and yet they had no screen at the reception desk claiming it was because it had broken. I made an appointment for the following day, i.e.today at 4.00 p.m., I got there at 3.55 p.m. and waited in the reception area with another lady who told me they couldn't do her job because they ordered the wrong parts so she had to come back again. At 4.10 p.m. I went to one of the bays and reminded the person about my 4.00 p.m. appointment and he said they are all working and I had to wait. At 4.20 p.m. the chap came into the reception area and spoke to the other lady, gave her car keys and totally ignored me and went off somewhere. Five minutes later he came back and asked me to drive the car into the last bay. This was at 4.25 p.m. As I was driving slowly into the last bay I asked him if that was the bay he wanted me to be in and then he asked me whether its the front or the back tyre. I again repeated whether I was in the correct bay and he repeatedly asked me, at least three times, if its the front or the the back tyre. I said to him "can you please answer my question" "am I in the correct bay"? He said rather angrily that depends whether its the back or front tyre you want changing" "the front" I told him, so he tells me to carry on driving forward. There were an awful lot of tyres strewn half way across this particular bay and there was very little room to manoeuvre forward so I was going ever so slowly to avoid driving over one of the tyres. As I stopped and tried to get out of my car I noticed my door would not open as it was catching on the metal pillar post on my right, so I moved the car forward a couple of more inches at which point the guy raised his voice because I think he thought I was about to hit one of the tyres lying on the floor. I gave him the locking nuts, told him which tyre needed changing even though I was there the previous day and the manager knew which tyre needed to be done, and asked him nicely to balance the wheel too. He said that he would as that goes hand in hand with a new tyre. I waited outside and when the manager came into the reception I went in to pay. The guy who did my tyre came in eight minutes later, sat down, stared at me and started eating something. He told me the car is ready and mumbled something about the locking nuts. As I approached my car I saw the locking nuts lying on the floor by my car. Being as they are following the Covid19 rules NOT, I would have thought they would at least offer to wipe down the locking nuts compartment after they handled it, apologise for starting my job half an hour later, or at least drive my car into and out of the bay instead of speaking to me in an almost aggressive manner as if I am some sort of idiot. As I drove my car to pick up a learner driver which I was late for, I noticed the car was pulling slightly and the wheel seemed as if it was not correctly inflated. Later I looked at my camera and found the guy did not go anywhere near the machine where they normally balance the wheels, therefore he lied about this being part of the service and I shall check the tyre later as I am sure he has pumped it up past the 30 lb limit probably to teach me a lesson simply because I reminded that I had in fact had an appointment with them at 4.00 p.m. and not 4.30 p.m., and because I kept asking him if I was in the bay he wanted me to be in. I have used National Tyres for at least 10 years but will from now on go to ATS tyres around the corner.


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National Tyres and Autocare

Don’t you agree how easy it is to take your car to go wherever you want to go to? Especially when it comes to longer trips, the car is one of the most used forms of transportation. It’s comfortable, you don’t have to deal with annoying and misbehaving other people like you have to do when you choose public transportation. And you won’t have to deal with bad weather that you have to endure while riding your bike. But if you do choose your car, you will want it to work well. One of the companies that can help with this is National Tyres and Autocare. But what can you expect from this car maintenance company? That is what customers that have already dealt with this company can tell you about. Read their reviews to find out if you trust National Tyres and Autocare to take good care of your car.
 
About National Tyres and Autocare
National Tyres and Autocare is a company that sells and maintains car tyres and services. They claim to be the largest independent tyre and autocare specialist within the UK. They sell, of course tyres like car tyres, van tyres and 4x4 tyres. Their brands include Bridgestone, Dunlop, Firestone, Toyo Tyres, Yokohma, Continental, Michelin and West Lake. But they also sell exhausts, batteries, brakes, wheel alignment etc. Besides selling tyres, you can also visit them for MOT test centres and oil and filter changes.
 




Services of National Tyres and Autocare
You can order their products online ad they will deliver them to your home. You can pay via Visa, MasterCard, Maestro, Visa Electron and PayPal. If you encounter any problem or question, you can of course contact them. There is a contact form that you can fill in, but you can also call them. Their telephone number is clearly displayed on their website. And there is also the possibility to talk to customer service via a live chat.
 
Complaints, Compliments and tops for National Tyres and Autocare
Have you ever visited National Tyres and Autocare? In that case, you are in the perfect position to tell us what you think about this company. Do their tyres withstand every road construction and every weather condition? Or are they worn out before you even had the chance to get used to them? Does customer service provide you good service and advice that actually helps you with your problem, complaint or question? Or do they only leave you to fend for yourself? Let us know via a customer review in which you can express your opinion, review, rating and everything else you want to share about this company. Would you recommend it to others? Would you go back there yourself? Your review can help others to get a good look at this company and easily decide whether they want to go there or not.

Will the tyres from National Tyres and Autocare bring you where you need to be? Read reviews about this car specialist with braks, MOT tests etc