National Tyres and Autocare27 reviews
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rear pads, rear tyres and headlamp aim, and printed a quote for nearly £750. They were quick to produce the figures and fast to say it needed doing, but slow on any real explanation. Booking and handing the keys over was fine, friendly even, but after that the customer service went a bit flat. I asked about the brake discs they’d flagged as an advisory and the manageress basically said their techs “visually guess” pad wear. Lovely. Not exactly reassuring.
So I phoned round for second opinions — got the pads replaced elsewhere and had the tyres and headlamp checked at a tyre place. Result: pads not close to the limit, tyres still legal, headlamps fine. I still replaced pads and tyres but paid £400 in total, saved about £347.39 compared with their quote. The parts were good quality and everything passed on the retest; I even went back and the headlamps hadn’t been touched but it passed anyway.
Overall it’s a mixed bag — decent at the front desk and quick to quote, but questionable judgement and a manager who didn’t really take concerns on board. If you go, get a second opinion before signing anything, and maybe ask for measurements rather than a guess. I’d have liked clearer communication and less of that upsell feeling. Worth being cautious rather than assuming they’re being helpful.Waiting room honesty test
The waiting room smelled faintly of coffee and brake dust. I was there for four new tyres. I use the car every day — shopping, the grandkids, the odd GP appointment — so tyres matter. I booked online. I put the registration in. The website showed a few options. I picked one and paid. An appointment was booked at Warminster. Seemed straightforward. When I arrived I was early. It was quiet. The receptionist said fine, go ahead. I sat down. After about half an hour someone came to tell me they couldn’t fit the tyres. They said I had ordered the wrong size. Wrong size, they said. I was a bit taken aback. I’d used their online tool. That’s what worries you first. I asked why I’d been left sitting for thirty minutes before being told. The reply was basically “your fault”. The man on the desk got defensive. He said I should have checked. He even told me to leave in a pretty abrupt way. It felt unnecessary. The mechanics in the back were watching and, to my surprise, they laughed. I’m 70 and retired. That kind of tone is off-putting. No apology. No attempt to find a solution. Just a refund said to have been issued and a push out of the door. I left wondering if the system is actually reliable. So I phoned customer services straight away. I asked for a proper refund and an explanation. I was told someone would ring me later and that the refund would be processed. At first nothing happened. No call. No email. I chased them. After a few days and a couple of firm calls someone did ring back. They apologised, explained a bit about the data they use, and confirmed the refund was on its way. It wasn’t a quick, neat process. It took persistence. But in the end the money was returned and I got a reasonable explanation. My main takeaways are simple. The online booking can save time, but don’t rely on it blindly. And if you value being treated politely, be prepared to push back if you don’t get it. Overall I started sceptical and annoyed. I finished somewhat satisfied that the issue was corrected, though the customer-facing behaviour needs work.
Little hiccup with the valve stems, but tyres feel great
friendly desk, quick turnaround, and the car drove away feeling noticeably firmer, quieter even. I was actually pleased, felt like I’d given the car a small upgrade. I only realised later that there was a bit of a communication gap. The manager casually mentioned, when phoning to say the car was ready, that the rubber valve stems on Ford Kugas can leak and that if they did I could pop next door to the Ford place and pick up replacements and they’d fit them for me. I took that as they'd fit them for free if needed — maybe a bit naive, but I listened and trusted them.
Next thing, Monday morning, my wife texts me the low air pressure light had come on at work. I pumped the tyres up that evening with the compressor I keep in the garage (handy, thank goodness). Phoned the Ford dealership — they had the stems — rang the tyre place back to get them fitted and was told, oddly, that it'd be another £25 per wheel. That surprised me. I argued that the staff knew about the leak risk when they took the tyres off, so it feels like the extra work should have been dealt with during the original job. It’s annoying because it means taking the wheels off again, extra faff and time. Still, the tyres themselves feel fine and I’m happy with how the car drives since the change.
So yeah, mixed bag: good workmanship on the tyres, decent initial customer care, but the follow-up on parts and costs left me a bit frustrated. I’d have appreciated clearer info up front or that they’d just fit the valves while the wheels were on the ramp. Small things, but they matter. Would I go back? Probably, but I’ll ask upfront about valve stems next time.New tires and wheel alignment
I just bought some new tyres and had a wheel alignment done at this garage recently. I was really pleased with the service and the staff were so knowledgeable and professional. Dylan, the technician who assisted me, really went the extra mile to make sure everything was sorted with my car. While I was waiting, I heard a lady say she always comes here for her car work, and now I know why. I'll definitely be coming back here again in the future.
Fixed my car.
I went to this place to get my car fixed and they did a great job. The person who helped me was really nice and got it done quickly.
New tyres bought
I recently got some new tyres from that place and the staff were really friendly and helpful! Danny was especially good, he gave me some really useful advice on which tyres to choose. The service was exceptional, they really went out of their way to help me. I felt like I could trust them completely and that they genuinely cared about what was best for me. I can't thank them enough for all their help!
Tyre purchase with optional warranty
I bought some new tyres at one of their places and thought it was a good idea to get the tyre warranty, even though it cost a bit extra. I have to say, it was definitely worth it! I got a puncture this week for the first time in ages and because of the warranty, I got a new tyre without any trouble. The people working there were really helpful and nice, which made everything really easy.
Avon Tyres Cracking
Two years ago, I got Avon tyres put on my car and they're already cracking across the tread, even though I've only driven 3000 miles on them. Recently, when I had my MOT done, both tyres were found to have 7mm on the tread and the cracking problem. National Tyres, which is now owned by a supermarket chain, told me to contact the manufacturers about it. Now my MOT certificate has two advisories because of this issue.
Tyres replacement
What a total waste of time! I arranged to have my tyres replaced, but when I got there, I was informed that the person in charge was on holiday and they didn't even have the tyres I needed. There was no phone call to let me know, no apology, just a complete lack of organisation. I've been a customer for a decade, but it seems loyalty doesn't count for anything.
Flat tyre valve replacement
I had to pop into the garage this afternoon because my family car had a flat tyre. The people there worked fast to find out that it was a perished valve causing the problem, and they changed it out quickly. They also checked the tyre for more leaks in some water and fortunately didn't find any. It only took about 15 minutes for the whole thing, and they didn't even charge me! I was really impressed by how quick and friendly they were. They've definitely got me as a customer now.
Online booking, quick service, friendly staff
I hopped online to book my car in for some new tyres and they were really quick to get me in as soon as I arrived. There was no waiting around, which was great. The staff were so friendly and helpful, which made the whole experience even better. They managed to do my MOT really quickly as well, so I didn't have to spend all day there.
Brake pad fix for Saab
Wow, the bloke at the garage today was absolutely brilliant fixing my brake pads for the car! He was like a superhero at fixing things, he identified the issue and sorted it out really quickly. Now my car is sorted and I can drive around without stressing about my brakes. I reckon I've discovered my new favourite garage for car repairs. Yippee!
Bought tyres and brakes
I was a bit worried that now it's part of a bike shop, it might not be as good. But you know what? It's still fantastic! The staff are really friendly and helpful, and they didn't try to make me repair things that didn't need fixing. I will definitely be returning for sure!
Tyre fitting
I was really disappointed with the service I received. After getting my tyres fitted, my car started vibrating on the motorway a few days later. It seems to be a common issue when you get new tyres, maybe it's a problem with the wheel balancing or tyre misalignment. I'll need to find time to go back and hopefully get it sorted without any extra cost, as my car was perfectly fine before the tyres were changed.
Service at local tyre shop
I recently visited the Street branch for some tyre services and I must say, I was really impressed. The staff there were really professional, efficient, and kept me updated every step of the way. They completed the work on time and to a really high standard - I was really taken aback by their attention to detail. The prices were also very reasonable and the staff were so friendly and honest. I'll definitely be recommending this branch to others and will definitely go back for any future tyre needs.
Positive experience with the team
I had a really great experience with the team at this place. As soon as I walked in, they were really honest and open with me. The staff gave me fantastic customer service and made sure I was happy with what I bought. Even when there was a small problem with delivery, they sorted it out quickly and looked after me well. I was really impressed by how they dealt with difficult customers before me and still treated them with respect and gave them great service. So, a big thank you to the team for being so professional and dedicated.
Tyre repair
My tyre was completely flat, so I managed to drive my car slowly to the nearest branch. The people at the National branch in Accrington checked my tyre quickly and discovered a stanley knife stuck in it. Fortunately, the tyre could be fixed, and I was soon back on the road. The staff were really friendly and polite, which made the whole situation much easier to deal with. I would definitely recommend their service to others.
New tyre replacement
I went to the local branch the other day because I needed a new tyre. Luckily, the manager was able to sort me out with a new tyre and get me back on the road in just half an hour. The assistant manager, who was actually from America, was really helpful and gave me all the info I needed. I was really impressed with how friendly and efficient the staff were at this branch, and I would definitely suggest this garage to others. I'll definitely be coming back here for any future car needs.
Tyre fitting appointment
I never received a call back by 8:00 PM. The whole experience left me feeling like I had wasted my time and effort trying to get some sort of help from their customer service.
Fix my car
The guys at the garage were brilliant! Rob, Tom, and Stu at the Brecon branch are just top blokes. They were always smiling, laughing, and such a great bunch to have around. They were really helpful and willing to go the extra mile. Thanks a lot, guys! Looking forward to catching up with you all soon.
About National Tyres and Autocare
National Tyres and Autocare is a leading automotive service provider in the United Kingdom, specialising in tyre sales, fitting, and maintenance. The company offers a comprehensive range of services including MOT testing, vehicle servicing, brakes, exhausts, and battery replacement. Established in 1970, National Tyres has grown to operate over 230 branches across the country, providing high-quality products and services to meet the needs of private and commercial customers. Known for its competitive pricing and professional expertise, the company has built a strong reputation in the automotive industry.
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Contact Information
Regent House, Heaton Lane
SK4 1BS Stockport
United Kingdom
📧 customersupport@national.co.uk
Categories National Tyres and Autocare
Online shopping | Car services | Sport & Outdoor Reviews & Experiences
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Last update: November 2025
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Review with most votes
Time Saving and quality produc
I am buying products from here and i dont even remember when i started buying it. one of the best thing that i know that i wasted my lots of time in shopping for Tyres and othe... Read onBy: Henrick