National Tyres and Autocare Reviews

: 24
79% Would buy here again

Most relevant positive review

  2024-05-20
New tires and wheel alignment
I just bought some new tyres and had a wheel alignment done at this garage recently. I was really...Read on
Alexa

Most relevant negative review

  2024-05-04
Tyres replacement
What a total waste of time! I arranged to have my tyres replaced, but when I got there, I was inf...Read on
S. Hunt

Review with most votes

  2023-07-28
tyres replacement ...amp... wh
Just booked for 4 tyres to be fitted ... front+rear wheel alignment tomorrow. Called the local Po...Read on
Kevin

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    Tyres

    Went to Weston branch due to past quality work. This time tho not the case. When I had 4 tyres fitted to my wheels when I got home I noticed damage on 3 wheels so rang the centre was told to pop in Monday to speak to the manager.
    Monday, manager wasn’t happy that I’d contact customer service via email then tried to tell me the marks on my wheels are due to hitting curbs. I’d stated that one of the alloys has small markings on from a car wash incident. Now my old tyres didn’t have a mark on them from touching any curbs.
    My wheels except 1 was mint! Typical got the tyre shop next door to look at my wheels (suspect pre warned of my turning up) he looked over it and pointed to the spokes having what looks like curb marks to him. Missed the part between where paint has flaked off due to poor tyre fitting.
    Then the manager got me into the workshop by the tyre machine and tried to show me the tools used and a plastic guard (supposed to help protect the wheels from the head of the machine) I stated was that guard used to his reply yes… yet he wasn’t in that day. So he couldn’t confirm this. I’d pointed this out….
    he flipped out and pretty much square up to me. Professional behaviour from management hey..

    I’d then had a call from the area manager this morning and got the same story. Curb damage…. I’d stated if those wheels were previously damaged why wasn’t I informed before work was carried out or even pictures taken time/dated. I was at the centre waiting…

    I’m an engine machinist and repairs, any vehicle before it comes in the workshop gets checked over and customer informed before vehicle work is started.. common sense if you ask me.


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    Positive experience with the team

    I had a really great experience with the team at this place. As soon as I walked in, they were really honest and open with me. The staff gave me fantastic customer service and made sure I was happy with what I bought. Even when there was a small problem with delivery, they sorted it out quickly and looked after me well. I was really impressed by how they dealt with difficult customers before me and still treated them with respect and gave them great service. So, a big thank you to the team for being so professional and dedicated.


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    Service at local tyre shop

    I recently visited the Street branch for some tyre services and I must say, I was really impressed. The staff there were really professional, efficient, and kept me updated every step of the way. They completed the work on time and to a really high standard - I was really taken aback by their attention to detail. The prices were also very reasonable and the staff were so friendly and honest. I'll definitely be recommending this branch to others and will definitely go back for any future tyre needs.


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    Flat tyre valve replacement

    I had to pop into the garage this afternoon because my family car had a flat tyre. The people there worked fast to find out that it was a perished valve causing the problem, and they changed it out quickly. They also checked the tyre for more leaks in some water and fortunately didn't find any. It only took about 15 minutes for the whole thing, and they didn't even charge me! I was really impressed by how quick and friendly they were. They've definitely got me as a customer now.


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    New tires and wheel alignment

    I just bought some new tyres and had a wheel alignment done at this garage recently. I was really pleased with the service and the staff were so knowledgeable and professional. Dylan, the technician who assisted me, really went the extra mile to make sure everything was sorted with my car. While I was waiting, I heard a lady say she always comes here for her car work, and now I know why. I'll definitely be coming back here again in the future.


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    Fixed my car.

    I went to this place to get my car fixed and they did a great job. The person who helped me was really nice and got it done quickly.


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    New tyre replacement

    I went to the local branch the other day because I needed a new tyre. Luckily, the manager was able to sort me out with a new tyre and get me back on the road in just half an hour. The assistant manager, who was actually from America, was really helpful and gave me all the info I needed. I was really impressed with how friendly and efficient the staff were at this branch, and I would definitely suggest this garage to others. I'll definitely be coming back here for any future car needs.


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    Time Saving and quality products

    I am buying products from here and i dont even remember when i started buying it. one of the best thing that i know that i wasted my lots of time in shopping for Tyres and other product for my car. Also, the price varies from the company and sometimes it didn't match with my budget. but with National tyres and Autocare, i can save my money, time and strength. they provide service for test centers and oil filter changes like helpful services for my car which i outstanding.

    Took my car to the Plympton Branch and was appalled at the filthy reception area and dirty toilets, there was no hand sanitizers just a sign saying wash hands in toilet. The childrens area is a disgrace. No coffee machine.I cant believe people can work like this and not clean up.


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    Needed sensor fitting

    I needed to get a tyre pressure sensor fitted, so I called to arrange an appointment on the same day. I was really impressed with the amazing service I received from David. He explained everything to me and did the job really well. I'm grateful for his help and I'll definitely come back to this garage again. I also want to say a big thank you to Andrew for being so friendly and helpful. I would definitely recommend this garage to anyone else.


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    Tyre repair

    My tyre was completely flat, so I managed to drive my car slowly to the nearest branch. The people at the National branch in Accrington checked my tyre quickly and discovered a stanley knife stuck in it. Fortunately, the tyre could be fixed, and I was soon back on the road. The staff were really friendly and polite, which made the whole situation much easier to deal with. I would definitely recommend their service to others.


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    New tyres bought

    I recently got some new tyres from that place and the staff were really friendly and helpful! Danny was especially good, he gave me some really useful advice on which tyres to choose. The service was exceptional, they really went out of their way to help me. I felt like I could trust them completely and that they genuinely cared about what was best for me. I can't thank them enough for all their help!


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    Tyre purchase with optional warranty

    I bought some new tyres at one of their places and thought it was a good idea to get the tyre warranty, even though it cost a bit extra. I have to say, it was definitely worth it! I got a puncture this week for the first time in ages and because of the warranty, I got a new tyre without any trouble. The people working there were really helpful and nice, which made everything really easy.


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    Avon Tyres Cracking

    Two years ago, I got Avon tyres put on my car and they're already cracking across the tread, even though I've only driven 3000 miles on them. Recently, when I had my MOT done, both tyres were found to have 7mm on the tread and the cracking problem. National Tyres, which is now owned by a supermarket chain, told me to contact the manufacturers about it. Now my MOT certificate has two advisories because of this issue.


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    Tyres replacement

    What a total waste of time! I arranged to have my tyres replaced, but when I got there, I was informed that the person in charge was on holiday and they didn't even have the tyres I needed. There was no phone call to let me know, no apology, just a complete lack of organisation. I've been a customer for a decade, but it seems loyalty doesn't count for anything.


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    Online booking, quick service, friendly staff

    I hopped online to book my car in for some new tyres and they were really quick to get me in as soon as I arrived. There was no waiting around, which was great. The staff were so friendly and helpful, which made the whole experience even better. They managed to do my MOT really quickly as well, so I didn't have to spend all day there.


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    Brake pad fix for Saab

    Wow, the bloke at the garage today was absolutely brilliant fixing my brake pads for the car! He was like a superhero at fixing things, he identified the issue and sorted it out really quickly. Now my car is sorted and I can drive around without stressing about my brakes. I reckon I've discovered my new favourite garage for car repairs. Yippee!


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    Bought tyres and brakes

    I was a bit worried that now it's part of a bike shop, it might not be as good. But you know what? It's still fantastic! The staff are really friendly and helpful, and they didn't try to make me repair things that didn't need fixing. I will definitely be returning for sure!


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    Tyre fitting

    I was really disappointed with the service I received. After getting my tyres fitted, my car started vibrating on the motorway a few days later. It seems to be a common issue when you get new tyres, maybe it's a problem with the wheel balancing or tyre misalignment. I'll need to find time to go back and hopefully get it sorted without any extra cost, as my car was perfectly fine before the tyres were changed.


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    Tyre fitting appointment

    I never received a call back by 8:00 PM. The whole experience left me feeling like I had wasted my time and effort trying to get some sort of help from their customer service.


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