Dower & Hall

Reviews, complaints and customer experiences (15)

Last month we (along with) my family could dare to select some extraordinary earnings, bracelet and one ring with diamond stone. There was nothing to discuss about quality and class, in fact these all jeweleries were out our range but we purchased for marriage purpose.
D&H is not suitable and affordable for very common earning person what I could understand.
Secondary, jewellery boxes was so good I had never seen before.
So this is a very good shop, better you visit, select,see the prices, value the class, and great people of Dower.
I may wrong, but they have big collection and none of them are rejectable.
Just a question of money.

Rude as F
Shitty service
Ugly jewellery.
Looool dislike avoid this place management is a joke!!!

I will name and shame people. I have never ever been so annoyed about customer service in my life Lauren, Lucy and Ayla are such horrible people. They should not work for a company that is around people and customer service !! They are horrible people as they treat other staff and customer rudely. Honestly I know alot of people and will be telling everyone to avoid this jewellery store and website because they are rude

Fake place07-11-2019
Honestly an absolute s**** hole to work for. My friend worked for them a a year ago in liverpool st.. the management.. she was an rude to her!! DONT NOT WORK FOR THIS COMPANY - LAUREN THE MANAGER treated costumers like rubbish.

Basically the are fat

Im not going to waste my time writing a lot however, this store is rubbish. Staff are rude, agressive and aggrogant.

Imagine going to a place with moody staff!! Avoid this place!! The manager is fake, moody and unwelcoming! She is rude.

Horrible HORRIBLE HORRIBLE management!! The manager Lauren isn’t polite at all - and yes I am naming and shaming her. Absolutely appalling behaviour! Why be a retail manager if you cant handle customers??!! Isnt that your job? :)

This place is a joke!

I went in last monday - Not a fun environment to be in! Sorry, but the staff are definitely horrible people. The creative director needs to get rid of them!! Nasty nasty people. Learn some manners!!!!!

Every so often I would visit the Liverpool Street store, as I work very close too it - I admire the jewellery and elegance of it. However, I am very sad to voice this of such horrible people Lauren (the manager) and Lucy the sales assistant. I have never experienced such horrible customer service in my life. They were really unhelpful, very rude and ignorant. They were rude to their other colleague (who was so lovely to me and I spoken to her on several occasions - didn’t catch her name) I assume she was new there (sweet girl)!! - DO NOT TREAT PEOPLE LIKE RUBBISH! IT IS HORRIBLE! I never leave reviews, however - this was a must and I avoid this shop and I will not visiting again. :)

I think this may be catching on. I have visited Dower and Hall store for years now. However, moving to London made me want to visit the store in Liverpool Street. The manager isn’t the friendliest person, she does not smile, looks bored out of her mind when she is speaking to a customer. My point is she was very rude, impatient and not helpful at all - she was really rude to her colleague yesterday. I don’t like how the staff are treating the costumers. The creative director himself is lovely!! I just think they need to hire a new manager who is willing to help and doesn’t have a face like a slapped ass (sorry had to be said!!!) - :)

100% agree with the comments! The jewellery I lovely, However - I think thr managment team needs to be changed maybe and everything else will be okay. - I would still buy from the brand but wouldn’t go into the store because I dont want to associate with rude people.