Garden Buildings Direct

All reviews

Garden Buildings Direct

25% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

D
David Quin
I have too many tools for gardening and some time its hard to put everything together. Thanks to this, the shred helped me in arranging everything nicley. it comes iwth perfect size and wight. alon...Read on
S
Sharon Alexander
WARNING : FROM MY EXPERIENCE DO NOT USE THIS COMPANY. Customer service is appalling. I now have a shed which is not complete as incorrect parts are not being replaced. The internal support par...Read on
C
chris rutherford
NEVER, EVER USE THIS COMPANY. I recently bought the BillyOh Mini Master storage shed, and had so many problems with the order, coupled with a business that has no interest in resolving to the ...Read on
A
Adam
DO NOT BUY FROM THIS COMPANY!!!!!! The delivery was longer than specified with no communication from Garden Buildings Direct. The Billy Oh product we purchased was terrible and I mean terrible qual...Read on

All reviews (4)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Reallly good

    I have too many tools for gardening and some time its hard to put everything together. Thanks to this, the shred helped me in arranging everything nicley. it comes iwth perfect size and wight. along with that the building are strong and can handle lots of things


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Billyoh shed

    WARNING : FROM MY EXPERIENCE DO NOT USE THIS COMPANY. Customer service is appalling.
    I now have a shed which is not complete as incorrect parts are not being replaced. The internal support parts were too short and some parts were not pre drilled or drilled correctly. The shed has no internal metal support.
    Spent best part of two months in email exchange with Garden Buildings Direct sending photos upon photos, videos, explanations of the problem many times and each time more info was requested and then finally advised they will come back to me... chase up emails have now been ignored.
    Their tel no 01909 768840
    Their website gardenbuildingsdirect.co.uk


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    BillyOH Mini Master Shed

    NEVER, EVER USE THIS COMPANY.

    I recently bought the BillyOh Mini Master storage shed, and had so many problems with the order, coupled with a business that has no interest in resolving to the customers satisfaction - There is no chance I would ever buy anything from them again.

    The Good

    The shed was delivered on time

    The Bad

    The shed base we ordered with the product was 14inches too wide, resulting in the shed not fitting on it properly

    There were bits of the roof missing, meaning we couldn't make the shed waterproof whilst we waited for them to send us a replacement shed base.

    We were promised a new shed base delivery on a Thursday - didn't come. Then promised for Saturday - didn't come. It was eventually delivered the following Tuesday, meaning we had a shed that wasn't waterproof and was stood on damp ground for 10 days from when we assembled it.

    I asked them to send the shed base via courier to get it to me faster. They flat out refused. They will only deliver via their own drivers and WILL NOT send to you any other way, even when at fault

    When the replacement arrived, it wasn't a complete shed base but 6 shorter pieces of wood. Meaning they expected us to take apart the previous shed base that was nailed together, and reassemble using the new bits of wood

    They have a company policy of no refunds, and DO NOT offer compensation or partial refunds when they are at fault.

    Refused to let me speak to a manager/director, got told 'they'll just tell you what i am'.

    In order to get a full refund the product HAS to be in the original condition, disassembled before the will collect it. How on earth are you supposed to send it back in the same condition it arrived after realising there were parts missing?

    Easily spent over 2 hours on the phone with them trying to resolve.

    The summarise

    We spent £450 with them and had a horrific experience

    Terrible customer service

    Don't care about resolving issues

    Company policy of no partial refunds is a joke

    I would never, ever use this company again

    If you're considering buying anything from this company - don't.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Billy Oh lollipop tree house

    DO NOT BUY FROM THIS COMPANY!!!!!! The delivery was longer than specified with no communication from Garden Buildings Direct. The Billy Oh product we purchased was terrible and I mean terrible quality!! Could of been made better by my 4 year old daughter who we bought it for. When receiving the 1.2 million pieces that apparently take 6 hours to assemble with 2 people which is completely impossible unless your name is Harry Potter. Very quickly when starting the build you are rectifying bad quality produced items to enable them to fit (or not to fall apart in the future) and that’s even if you have the items and they are not missing (like the whole base of the tree house!! for just a small example). You then find they don’t send enough fixings and what they do is all in one bag so you have to spend at least the first half an hour separating. The felt to go on the roof was short and may as well be made from paper. While building you can only but notice the materials used are so cheap and bad quality, this house is meant to be for a child but they have not taken any consideration when planing down the timber as most of the panels are rough sawn with about one thousand splinters sticking out of it!! Thankfully I’m a skilled carpenter so was able to cut, carve and sand down the produced items and with extra bought materials, we managed to make it work (6 hours 😂 if only I was a wizard). PLEASE PLEASE!! Do not buy from these cowboys as I think they are making them out of their poorly built shed that took them 6 hours to build! Of course! What a pile of RUBBISH!! And don’t bother ringing their customers service from Peru who live in one of Garden Buildings Direct sheds as they are just as rude as you want to be!! Because theirs is leaking too! NEVER EVER AGAIN!! BE WARNED!!


Others also viewed

The Towel Shop brand logo for reviews of online shopping for Homeware products
The Towel Shop
3 reviews

Pretty much everyone uses household linen every now and then. You use them do dry your hands, dry the dishes, sweep your kitchen counter clean, dry...

Woodyatt Curtains brand logo for reviews of online shopping for Homeware products
Woodyatt Curtains
9 reviews

If you finally have bought or rented that great house, you probably can’t wait to decorate it. One of the decorations you will need are curta...

French Connection brand logo for reviews of online shopping for Fashion products
French Connection
1 reviews

Clothing can be found on many shops and the amount of websites that offer clothing is massive. One of these clothing shops is French Connection. Bu...

Lights4Fun brand logo for reviews of online shopping for Homeware products
Lights4Fun
2 reviews

Everyone needs light in their life, especially in winter when the days are short and dark. Of course you can buy just a simple light from your loca...

Garden Buildings Direct

An extra building in your garden can be useful for many things. You can use a garden shed to store your garden tools, but you can also create a complete garden office. But where can you find some sturdy buildings that will withstand the test of time? One company that offers garden buildings is Garden Buildings Direct. But how sturdy will their summer houses really be? How much will you be able to store in their sheds? Will their greenhouses make your plants grow even when it’s cold outside? And how customer-centred are Garden Buildings Direct’s delivery service and customer service? Will they put the customer first? The best people to explain these matters are the customer that already own a garden building from Garden Buildings Direct. Read their reviews and hear what they have to say. Their comments, opinions, ratings and experiences can help you to investigate if Garden Buildings Direct might be the right garden building shop for you.

About Garden Buildings Direct
Garden Buildings Direct is a garden shop that offers garden buildings. They provide garden buildings for all sorts of purposes. There are, for example, some garden sheds that can keep all your garden tools and other gardening equipment safe. You can choose between wooden, metal or plastic garden sheds. In their log cabins section, you can find small log cabins, garden log cabins, log cabin summerhouses, contemporary log cabins, cheap log cabins, log cabin playhouses etc. Speaking of playhouses, Garden Buildings Direct has a range of tower playhouses, two-story playhouses and wooden playhouses that can entertain your children for hours or even days. For adults, there is a range of summer houses that can provide a nice place to sit during chilly summer evenings or hot summer days. Besides garden sheds, they also provide garden storage solutions for your bike. There are greenhouses made of metal, wood of polycarbonate. And you can even install your own workshop in their log cabins. Their outdoor living department consists of barbecues, garden furniture and outdoor toys. And, last but not least, Garden Buildings Direct has some garden furniture so you can enjoy your garden in peace.


Services of Garden Buildings Direct
The greenhouses and other garden buildings from their website. The delivery service of Garden Buildings Direct will send the garden furniture directly to your home. If you enter your email address and become part of their direct newsletter mailing list, you will be given 5% off your next purchase from their website. This newsletter will arrive via email and contain new product releases, gardening tips etc. Garden Buildings Direct also has a customer service department to assist you whenever you need some assistance.

Compliments, Complaints and Tips for Garden Buildings Direct
Does your garden already contain one of the garden buildings from Garden Buildings Direct? Then, we would love to hear everything about your own Garden Buildings Direct experience. How sturdy are those greenhouses? Are their log cabin workshops spacious enough for working? And what is your impression of Garden Buildings Direct’s customer service and delivery service? Write a Garden Buildings Direct review and tell us what you really think of this garden shop.