Spotlight: What are our customers saying?
Basically they are into beautification work of furniture's and sofas, Not recently, first month of last year Plumbs make me surprised when I reach to them through their site for said works. When i...Read on
I was very nervous about the purchase but the rep, Amanda Skerritt, put me at ease and was fabulous. She made lots of helpful suggestions and helped me reach a decision. The covers were fitted this...Read on
Andrew Sheldon your local consultant arrived on time for both his visits. He was very helpful to my making a selection of suitable covers. I am very pleased with the chair covers and am delighted ...Read on
Covers are lovely but just over 12 month later had to return all seat covers as they had bobbled/bruised. Concerned that will repeat in another 12 months! Paid a LOT of money so not convinced these...Read on
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Basically they are into beautification work of furniture's and sofas,
Not recently, first month of last year Plumbs make me surprised when I reach to them through their site for said works. When it's finished I couldn't believe,these are same items..Just fantastic work
Cost doesn't matter when you feel happiness within you. I thanks these people .
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sofa covers and curtains
I was very nervous about the purchase but the rep, Amanda Skerritt, put me at ease and was fabulous. She made lots of helpful suggestions and helped me reach a decision. The covers were fitted this week and are beautiful and a great fit. I was given lots of additional tips for the room and caring for the items. Thank you, Amanda.
6 Dining chair seats recovered
Andrew Sheldon your local consultant arrived on time for both his visits. He was very helpful to my making a selection of suitable covers.
I am very pleased with the chair covers and am delighted with the overall services of Plumbs
Covers are lovely but just over 12 month later had to return all seat covers as they had bobbled/bruised. Concerned that will repeat in another 12 months! Paid a LOT of money so not convinced these are good value despite the sales pitch.
Recovering of sofa
Absolutely 1st class service. Andrew Sheldon, of Plumbs, could not have been more helpful. Re-upholstery was faster than expected, especially so close to the Christmas holiday.
We are very very pleased with the whole transaction.
Loose covers for 2 sofas
Plumbs rep was very friendly, and helpful. The covers were delivered earlier than promised, and are a perfect fit. We were so pleased we have ordered covers for two other sofas we have. Thoroughly recommend Plumbs.
Quoted 1300 pounds for cloth covers for a 3 seater sofa. Salesman who came was dour and uninterested. Just like me after learning the price. Steer clear. Go to a local upholsterer
I took up Plumb's half price for 21 days offer. The fabric chosen was on the half price list. When the home consultant finished measuring he quoted the price as £900.00. I asked him if this was half price and he assured me it was.
After he left I started to think that the full price of £1,798.00 was excessive so I went online and read a review of the same fabric for a similar sized sofa. The reviewer said she paid the full price of £900.00 with no discount.
I contacted Plumb's who were insistent that the price charged to me was half price even though I told them about the online review.
I am happy with the cover but at 77 years old I feel disgracefully ripped off by this company and will never buy from them again.
Recovering a 2 seater and 3 seater settee, plus large blinds
I am pleased with the covering of my settees, curtains and blinds, although there was a circular mark at the bottom of my curtains which had I noticed within the time specified time to make a claim. Fortunately it's not noticeable. I am now ordering bedroom blinds from Plumbs. Always found the Saleslady to be very helpful and friendly/efficient. I like the fact that the whole process is dealing with a lady. Plenty of colour choice too..
2 sofa loose covers
This company are an absolute joke!
We spent over £2000 for loose covers. They did them twice but still not like they advertise on video. I don't know how they are still in business.
DO NOT USE THIS COMPANY
Go to a local they are out there if you look.
Recover of sofa bed
Complete disaster from beginning to end. Catalogue of problems,
- tears in new fabric
-oil stains on new fabric
-part of order missing
-mechanism not cleaned
Customer service diabolical, it was down to me to negotiate with them to resolve the issues and multiple emails and phone calls
My Mum was dying of cancer and we required the furniture for carers to sleep on but couldn’t do this as Plumbs has mismanaged the timing of its return and then on return to find the problems with it.
I would never ever recommend this company to anyone-complete sham from the beginning. My parents were let down. Plumbs were only initially prepared to halve the bill but I pushed and settled the balance at a75% reduction .
If you use this company you are completely crazy.
I'm very disappointed indeed with Plumbs. I had a lovely comfortable chair I wanted recovered. I saw a half price offer flyer but when the rep came it didn't apply to what we wanted, but we decided to go ahead anyway. I really regret this! The cost was over £1000. When it came back the finishing was so poor we send it back - with pleats which weren't even on both sides, exposed stitching, crooked piping, and a back cushion which was so thick it made the chair unusable. They took it away again and have just returned it. The back cushion is still useless, they have completely ignored my detailed notes and photos. The rest is barely satisfactory, and no-one would think it was a new chair, which is what we were promised. Also we have narrow access roads and despite being warned they would need to use a smaller van, as their rep could have told them anyway, they turned up in a huge lorry and couldn't get to the house. So I had to take the car and meet them at the end of the road - not once but twice! Use this firm at your peril - our experience has been dreadful. I don't usually bother to write reviews like this but I wish I had been warned. I would never use them again under any circumstances and I am sharing our experience with all my family and friends.
Would not recommend this company. Was expecting a lot more from the overpriced curtains I had fitted. Next time will be going to Dunhelm Mill
Meant to say NO. I would not use this company again
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2 sofa covers and armchairs
The initial visit was satisfactory. There was a long delay before delivery of covers which was partly due to long Christmas holiday break.
The covers are a linen look and when fitted I thought the creases would fall out but they have not. They do not absolutely fit and there are many loose threads which I have tied off. I feel the covers were very expensive and I would not use Plumbs again
I agree! Very expensive and quality is not all its cracked up to be.
Had quote for just over £500 for curtains in October which was more than I wanted to spend.
Then in late November a telesales lady rang to say there was a 50% offer,
So I made another appointment for the rep to return then discovered the price was exactly the same!
Totally misleading and a complete waste of time.
I have now found similar curtains with an on-line company for under £100!!
As I didn't buy anything I can't comment on the "delivery" but this website won't allow me to leave the star rating blank.