Pondkeeper - Overall Rating based on 23 reviews
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Pond liner and underlay purchase
I just want to say a massive thank you to the customer service team for all their help with my recent purchase of a pond liner and underlay. I couldn't be happier with the product, it's exactly what I was looking for to complete my garden pond project. Laurie was an absolute star, she went above and beyond to give me all the information I needed to make sure I was making the right choice. The communication was spot on and my order was sorted out super quickly. The after-sales service was top-notch too. All in all, it was a really easy and stress-free shopping experience.
Blagdon pond pump replacement
I had to talk to Pondkeeper about a pond pump that broke just after the warranty expired. The team, Liam and Laurie, were so helpful and quickly sorted out a replacement for me. Their customer service went above and beyond what I expected and I'm really thankful for their help.
Two pondliners
I recently purchased two pond liners, but it turned out that I only needed one. So, I got in touch with the company to see if I could return the unused liner. They were really helpful and quickly sorted out the return for me. To my surprise, they also agreed to refund the cost. On top of that, I needed some other items which they promptly delivered along with processing the return. I was really impressed with their customer service and I'll definitely be shopping with them again in the future.
Pond pump purchase
I recently bought a submersible pond pump from Pondkeeper and I have to say, I am really impressed with the service I got. I placed the order for the pump yesterday and it arrived promptly this morning, in less than 24 hours. The pump is now safely set up in my pond and it's working perfectly. I was kept updated on the status of my order and when to expect delivery throughout the whole process. I had to get in touch with customer service about a broken fountain head during delivery, and I was really impressed by how quickly and helpfully they responded. Jai helped me over the phone and reassured me that a replacement would be sent without any trouble. Overall, I am very happy with my experience with Pondkeeper and would definitely recommend them to anyone looking for pond supplies.
UV filter replacement
I had to replace a part on my UV filter recently and I just wanted to give a shout out to Emma, the customer service rep, for helping me out. She really sorted out the issue quickly and effectively, which was great. I've been using this company's products for more than 20 years and never had any problems until now. It's good to know they back their stuff up with a 2-year guarantee.
Solar pump issue
I recently encountered a big problem with a solar pump that just wouldn't work properly, even after attempting all the troubleshooting tips I could find. Feeling frustrated, I made the decision to give the company a call to discuss my concerns. Much to my surprise, the service I received was absolutely fantastic. They swiftly offered to provide a replacement without any trouble, and when I offered to pay for postage, they graciously refused. I have to admit, I was really impressed by their exceptional customer service. A big thank you to Sue Porter in Burton for sharing your experience.
Fish supplies
The folks at this place are absolutely fantastic. I've been coming here for my fish supplies for ages now, and I have to say, they're top-notch! They're really friendly and reliable, always making sure I get what I need quickly. And get this, sometimes they even deliver the very next day, even on weekends! Their prices are really good too, and they're always there to support you if you need any assistance. It feels great to be a valued customer, and they truly go above and beyond to help you out. I can't imagine going anywhere else for my fish supplies!
quick dispatch of items
I've been coming back to this company for a while now, and I've got to say, they never fail to impress me with how quickly they dispatch my items. Every time I order something, it's processed and sent out without any fuss or delays. I've never had any problems with the dispatch process, and I really value the reliable service this company provides. All in all, I'm very happy with how fast my items are dispatched.
Pump controller purchase
I've just bought a pump controller from Pondkeeper and I must say, the customer service was brilliant. I actually initially ordered the wrong manufacturer's equivalent, but Laurie and the team really went out of their way to make sure I got the right item. They not only sent over the correct product quickly but also sorted out collecting the wrong one without any extra charges. Their friendly and helpful approach really stood out to me. I can't praise Pondkeeper's customer service enough - they definitely deserve more stars than I can give.
Pond equipment purchase
I bought some pond equipment recently and had some problems with it. So I got in touch with customer service, who were really quick to help out. Laurie May was especially quick in responding to my email and offered a full refund without any trouble. It was a huge relief to deal with such responsive and helpful customer service.
Pond equipment purchase
I'm really happy with the service I got from Pondkeeper. They sorted out an issue I had with one of my pond pumps quickly and efficiently. The staff were so helpful and really cared about making sure I was happy. I've been a customer of Pondkeeper for a good few years now because they always go the extra mile for their customers.
Pond supplies
I've been with this company for quite a while now, and I must say, the customer service at Pondkeeper is top-notch. Whenever I need help with my ponds or choosing the right supplies, the staff is always knowledgeable and ready to assist. Laurie, in particular, has been fantastic in providing support. Pondkeeper has never failed to impress me and I highly recommend them for all your pond needs.
Pond maintenance kit
I bought a pond maintenance kit from this company the other day and I have to say, I wasn't too happy with it. But, I must say, their customer service was top-notch. Even though the product didn't live up to what I expected, they quickly and easily gave me a refund without any fuss. Their commitment to making sure customers are happy really impressed me.
Pond pump replacement
My pond pump packed up after just one season, which was so annoying. So, I thought I'd better contact the customer service team to ask about spare parts. Well, I was pleasantly surprised when they said they'd send me a brand spanking new replacement at no cost. I was really impressed by how quick and generous they were in sorting out my problem. The new pump turned up in just two days, and now my pond is back to normal. I can't praise their top-notch customer service enough and would definitely suggest them to anyone looking for pond supplies.
UV filter replacement
I finally got around to changing the UV filter in my pond and ended up ordering it from this company because their prices were so competitive. I also needed a few extra bits and bobs, so I had a chat with them before placing my order. Everything went really smoothly, and my order arrived in just two days, and their delivery was free too! I was really impressed with the great level of service they provided, and I'll definitely be coming back as a customer. I highly recommend them!
Pond filter purchase
I've just bought a pond filter and it was a great experience. The customer service on the helpline was really helpful, especially Jai who helped me choose the right filter for my pond. I forgot to use a discount code at checkout, but they refunded me the money without any fuss. Overall, it was a top-notch service with really polite staff that made buying from them a joy. I've bought a few things from them now and the delivery has always been super quick. Great job, keep it up!
Pump and filter setup
I got my pump and filter set, but the filter didn't fit my pond properly. I got in touch with the team, and they swapped the filter without any extra charge, which was great. The staff really made an effort to help me find the right filter for my pond. I'd definitely recommend them.
Solar pump and pebble pool purchase
I bought a solar pump and pebble pool from this website recently, but when the package came, I realised that half of the pump was missing. It was quite disappointing and made me feel like I'd paid too much for just a plastic pebble pool. All in all, I wasn't happy with how things turned out and now I'm not keen on buying anything else from this website again.
Pond liner purchase
I bought a pond liner from this company not long ago and I have to say, I was really impressed with the service I got. When I called up to ask about the different options they had, the person I spoke to really knew their stuff and gave me some great advice. They took the time to help me figure out how much liner I needed and showed me a few options to choose from. In the end, I went for the top-quality liner they recommended and I'm so glad I did. The service was excellent all around and I'm really pleased with my purchase.
Surge filter purchase, glass tube for UV light broken
I bought a surge filter from this company not long ago, but when it arrived, I found that the glass tube for the UV light was broken. I got in touch with Pondkeeper's customer service team right away, and they were really quick and helpful in sending me a replacement the very next day. I've been buying all my pond equipment from Pondkeeper for a while now, and I can honestly say they're great to deal with. I wouldn't even think about going elsewhere for my pond supplies.
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