Garden Buildings Direct - Overall Rating based on 26 reviews
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Garden Shed purchase
The ordering process was a bit of a pain, but luckily Thomas over the phone was really helpful and made it simple for me to place my order. I'm really excited to see my shed!
Purchased a garden shed
I was proper impressed with how simple it was to get in touch with this company! I gave them a call and the phone was picked up in less than 5 minutes, which in my books is pretty impressive. The person I chatted to gave top-notch and polite service, which was a nice change from the usual customer service encounters I've had. If there was a 10-star rating, they'd have my vote without a doubt.
Summer house purchase
I recently purchased a summer house from this company and it was an absolute nightmare. There were missing parts, incorrect pieces, and the customer service was basically non-existent. I spent 4 weeks trying to put the summer house together, only to be told that I needed to go buy the missing wood myself and they would reimburse me. I definitely would not recommend them at all.
Wooden playhouse.
I got this really cool wooden playhouse from the company and I absolutely love it! It feels like having my own little house in the garden, perfect for chilling with my friends and playing all day. The customer service was top-notch, everyone was so friendly and helpful. The delivery guy was really nice too, he checked everything was good before he left. I reckon the company should be proud of him, he's great at his job! All in all, it was a fantastic experience dealing with them.
Great playhouse
I absolutely love my new playhouse! It was a breeze to assemble and it looks fantastic in my garden. I'm really looking forward to spending all summer playing in it with my friends.
Shed purchase
My time dealing with this company was a letdown all the way through. Their communication was really bad, which made things confusing and frustrating when I was trying to place my order. And when the shed eventually turned up, it was missing bits and some parts were damaged. Sorting out a return was just as much of a headache, making the whole situation even more inconvenient and disappointing. I really wouldn't suggest this company to anyone thinking about buying a shed or outhouse.
Tool store purchase
Speedy delivery, lovely design, and quality tools, along with the base and roof felt included. I've actually shopped from this company twice now, and I've been happy with my purchases each time.
Billy Oh Freya Pent Log Cabin
My experience with this company was fantastic. I bought the Billy Oh Freya Pent Log Cabin and it arrived in just 4 weeks. The delivery went smoothly, as I received regular updates throughout the day leading up to its arrival. All the materials were in perfect condition, with no damage or warping. I did find some parts of the assembly a bit tricky, but that was mainly my own fault for not paying closer attention. When I realised I was short one pack of flooring, I contacted customer service and they quickly resolved the issue, delivering the missing pack promptly on Monday. In the end, I am extremely pleased with how my log cabin turned out and the great level of service I received.
Garden Gate
If you like dealing with clowns and chaotic delivery schedules, then this company is just spot on for you. I've been waiting for what feels like forever and I've spoken to a few people who can't seem to agree on when my gate will arrive. And to add insult to injury, my husband's card got defrauded after he paid for this disaster of a gate. I'd steer well clear of this company if I were you!
Shed purchase
The delivery was a nightmare, didn't get any warning and it was late. It took ages to put it all together, felt like a never-ending jigsaw puzzle. Not enough roof pieces, I had to buy more. There were gaps in the joins because of shoddy workmanship. The instructions and packing list didn't even match. The build times suggested were totally unrealistic. The final product was alright, but definitely not as good as the one I purchased three years ago.
Billy Oh Greenhouse
Being someone who knows a thing or two about garden builds, I have to say that I was really disappointed with my recent experience buying a greenhouse from your company. Basically, the website said it was in stock and would arrive in 1 to 2 weeks, but that turned out to be a big fat lie. I ended up waiting for 4 weeks with no updates, and when I tried to ask about it on the webchat, I got ignored. It was only when I called up that they told me it would come in a week. But guess what? It actually took nearly 6 weeks to arrive, which meant I missed out on the best time for planting.
Garden Shed
I recently bought a garden shed from your company, but I have to say, the whole experience was quite disappointing. Ordering the shed online was easy enough, but things started going downhill once the order was in. The customer service wasn't great - I struggled to get through to someone and sort out the issues with my broken and incomplete order. They promised to call me back but never did, and I didn't get enough updates on my order.
The delivery was a complete nightmare - promises were missed and there was no proper explanation for the delays. Even when we rescheduled for a second delivery date, the shed turned up when I wasn't around, which was so frustrating. The management didn't seem able to deal with customer problems effectively, which was really disappointing. And to top it off, the prices on your website kept changing, making things even more confusing.
After trying so many times to fix things, all I got was a measly £25.00 as compensation, which really didn't make up for all the hassle. I have to say, I won't be looking to buy anything else from your company in the future.Efficient delivery and easy assembly
I never would have imagined that a simple garden shed could bring me so much happiness!
To my surprise, my order arrived earlier than I thought it would, and it came right on schedule as promised.
The best thing about it? Putting it together was a piece of cake, no worrying or hassle required.Shed purchase experience
I had a bit of a bad time with the company, to be honest. I bought a shed for £500 and they did take the money out of my account quickly, so that's good. But I was pretty disappointed with how they didn't keep me informed and the shed still hasn't arrived after a month, even though they said it would come in a week. I couldn't even get in touch with them to find out what's going on, which just made me even more fed up.
Garden storage shed purchase
I rang up the customer service hotline to ask about delivery choices and got through to this really nice guy called Alex. He gave me some great advice and sorted out all my queries, which gave me the reassurance to go ahead and place my order straight away. The whole ordering was really smooth and quick, didn't face any problems at all. The communication was clear and helpful all the way through. On the whole, I'm pleased with the service I received.
12x10 Garden Building
My experience ordering a 12x10 garden building was pretty good. It was easy to do, and I liked getting updates all along the way, especially knowing when it would be delivered and having the chance to change the date if I needed to. I did have to ring up for a list of all the wood and screws because it wasn't sent at first, which was a little annoying. Putting it together was okay, but there were a few problems with the instructions and making sure I used the right bits of wood. Some of the screws were too long, so I had to swap them for shorter ones. Despite needing to make some adjustments and the windows warping a bit, they stayed in place. I also had to add an extra plank for the roof, but luckily I had one spare. In the end, it all turned out alright, but it definitely took longer than the 4 to 8 hours they said it would.
Log cabin purchase
I bought a log cabin from this company not too long ago and I have to say, I was really impressed with how good the quality of the product was. It arrived pretty quickly, only took two weeks from when I ordered it, which was a nice surprise. The only little problem I had was that the assembly instructions weren't always very clear and easy to follow. But after taking my time and putting in some effort, I was able to get the cabin built properly. In the end, I'm happy with what I got and how it turned out.
Garden shed purchase
I recently bought a garden shed from this company and I must say, ordering it online was a breeze and worked like a charm. Got my order confirmation promptly, which was nice to see. The delivery chap who brought my shed was top-notch, he went over the order with a fine-tooth comb and made sure nothing was left out. I haven't put the shed together yet, but fingers crossed it all goes smoothly without any problems.
Playhouse purchase
I ordered a playhouse for my daughters seven weeks ago, and it still hasn't turned up. I've been on the phone countless times chasing it up, but the delivery planned for tomorrow has been called off without any reason or apology. We splashed out nearly £1,000 on it, and the customer service has been terrible. We were so annoyed that we've decided to scrap the order, but found out that other companies selling similar products are just as bad as Garden Buildings Direct, only with different names. What a waste of time and money!
Log Cabin purchase
I bought a log cabin not long ago, and I've got to say I'm really disappointed with it. It's built more like a cheap shed than a proper cabin, and it took ages to be delivered - I had to keep chasing for updates. And now, just a few months after it was installed, there are big gaps all over the place, letting rainwater leak in. Even though I went for the premium wood option, the company's response was really dismissive, saying it's just "natural movement." I wish I hadn't spent £3000 on it now, because it's basically unusable. I'd recommend steering clear of this company to anyone thinking of buying from them.
Review with most votes
Reallly good
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