Guess33 reviews
This score is based on 33 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Awkward shop visit, mixed feelings
I almost didn’t buy anything that day — felt a bit unsure to begin with because I’d had a couple of odd experiences in outlet stores lately, and I needed a small cross‑body bag for a short trip (my back’s been playing up, so hands‑free was non‑negotiable). At first glance the bag seemed fine and I thought “right, sorted”, but the moment I walked into the till area the atmosphere changed. One sales assistant was brusque, no hello, very clipped, and I’ll admit that made me step back and wonder if I should leave. I went ahead anyway because I needed it. Later, when we discovered the wrong item had been put in the bag and went back to swap it, things got tense — same assistant got rather snappy, even a bit mocking, which was surprising. Another member of staff apologised for her behaviour and actually sorted the exchange properly, which I appreciated. So, did my doubts vanish? Partly — the mistake was fixed and I’m relieved to have a usable bag for the trip, but the attitude on the first go left a sour note. Mildly annoyed, but grateful it didn’t end worse.
A strange bit of trust
a coat for the school run, a knit for working from home, stuff I’d wear a lot. After I paid I started noticing odd things — grammar on the site, odd contact details — and my stomach sank. I tried to give them the benefit of the doubt, honestly, but the doubt never really went away.
So I reported the issue through the usual consumer complaints page in Turkey — you know the one people use when companies mess up — and I expected at least some proper follow-up. Instead I got a very bland reply saying the complaint site wasn’t connected to the brand and a short, almost dismissive message that read like “sorry to hear that” and that was it. No real investigation, no empathy, nothing that made me feel safer. That’s the part that stung most: not just that I might have been duped, but that the company I trusted seemed content to shrug.
The items themselves — when they arrived — didn’t match what I expected in terms of quality and branding, so that confirmed my suspicions. I use these clothes every day, they’re part of my routine, so it’s annoying when something you rely on turns out to be iffy. I’m not out to shout them down — the pieces do the job — but the whole experience felt careless and left me wary. I’ll shop more cautiously now, check domains, dig for reviews. And I’ll tell friends about this, because small things like empathy and decent customer care make a big difference.Not worth the hassle, though the coat itself was decent
I wouldn't bother again. I mean, the coat — when I finally managed to zip one — was actually quite nice, much warmer than I expected, but everything around buying it was a right faff. Quick bit of background: I've bought coats from them before and they usually fit me fine, so I assumed this would be the same. Nope. First one I ordered in my usual size wouldn't even do up to my waist, which was a surprise. Then I discovered they don't do direct exchanges — you have to order another one and return the first. Bit clumsy, but okay, I ordered a size up and that one did zip, so there was that at least. The real mess started with delivery. I chose to have it sent to a UPS Store because the website listed that as a free option. No email arrived to say it was there; I only checked myself and found it had been sitting for days. When I went to collect I had to wait about an hour and pay £20 in cash because, apparently, Guess don't have an arrangement with UPS and UPS charges a handling fee. Fine, I paid it, then called Guess. First person said, show us the receipt and we'll refund the £20 within 24 hours. Days passed, nothing. I called back and was told I was never promised a refund — that was a lie, plain and simple. Then they said the £20 would be automatically applied as a credit if I used the same email on a future order. I tried that; no credit. Called again and was then told no automatic credit was possible and that they'd created a loyalty account for me (which, funnily enough, is why I started getting marketing emails I never signed up for). So yes, they messed up, they contradicted themselves, and they made me chase them. On the flip side, when I finally had the right size it was comfy and warm — pleasantly surprised by the coat's quality. But that doesn't excuse poor process and dodgy customer service. I told them to keep the £20 and that I wasn't interested in buying more from them, and I meant it. If you value straightforward service and clear communication, look elsewhere.
Online shopping experience
As a regular online shopper, it was really disappointing to have issues with the website. Broken links, images not loading, and my wishlist getting wiped out made it so difficult to browse and shop. I've already complained about these technical problems before, but it seems like no changes have been made. It's so annoying to put time into creating a wishlist only for it to vanish because of website glitches. I really hope they start taking customer feedback more seriously and focus on sorting out these persistent issues.
Clothes
I am absolutely gutted about how awful my experience was! I put in my order and paid for it upfront, but then I received an email saying that my order wouldn't be arriving on schedule. The customer service was beyond terrible - they couldn't even provide me with a delivery date. It was an absolute nightmare!
Clothes
I don't understand why some people have negative things to say. I absolutely love shopping at this place, their clothes are amazing! What's really great is that if you're not happy with something and return it, you get your money back really quickly. The last time I returned something, I got my refund in just 3-4 days. I'm genuinely pleased with this store, so grateful. I'll definitely continue shopping here, thank you so much!
Broken earrings
I bought a pair of earrings from this company and they turned out to be really bad quality. I only wore them once and they broke, making them impossible to wear again. I contacted customer service and they offered me a discount on my next order, but I didn't want that as the earrings were completely useless. They said I could send the earrings back for a refund, but didn't tell me where to send them. This lack of clear information and the fact that the product was so poor has made me lose trust in this company.
Return request for two months
I've put in a request for a refund on a product I bought two months back, but the company is not cooperating. I've contacted them several times, given them all the info they asked for, but haven't seen any results yet. It's been quite disappointing and frustrating, to be honest.
Sale purchases gone wrong
I've placed quite a few orders during the sales this year, but unfortunately had to return most of them. I usually have no trouble with online returns on other sites, but this time it's been a different story. It feels like they're making every excuse under the sun to avoid giving me a refund. "The return hasn't arrived", "the courier lost the parcel", "the refund deadline hasn't ended yet" - you name it. It's been 1.5 months and still no refund, leaving me out of pocket by £500. This will definitely be my first and last time shopping with this brand. I thought they were reputable, turns out I was wrong. Don't even get me started on how disappointed I am with the products themselves!
Recent 1000 euros purchases
I recently spent 1000 euros on purchases in the last two weeks, and I have to say, I've never been more let down by a company's customer service and website. Getting a refund was a total nightmare with delays and breakdowns in communication at every step. I've had better service from a company based in China called TEMU. When I asked for a way to file an official complaint, I was completely ignored, which showed a total lack of accountability. And to make matters worse, items were taken off my orders after I'd already paid and got a confirmation email. All in all, a real let-down and definitely not worth the money I spent.
PayPal credit refund issue
I had a right nightmare dealing with a refund at this shop recently. I needed to send back something, and instead of giving me my money back on my card, they wanted to give me a gift card. I was fuming because I wanted my cash, not store credit. Luckily, I had paid with PayPal credit, so I contacted them to sort it out and they managed to refund me. It was such a hassle and completely unnecessary, and now I'm not keen on shopping there again.
Bag handles broke
I bought a bag with handles that broke after only 6 months, something that's never happened with any other brand I've used before. I looked after it really well, but the quality just wasn't up to scratch. I won't be purchasing from this brand again. When I got in touch with customer service and provided my receipt, photos, and extra details, they turned down my claim, saying the damage might have been due to wear and tear. They also pointed out that any problems should be reported within 2 months of discovery, as mentioned on their website. However, I only noticed the issue at the beginning of 2023.
Wallet with discount
I recently bought a wallet at a discounted price on a certain date and paid for it using PayPal. Unfortunately, my experience with the company hasn't been great. I didn't get a tracking code for my order, which worried me. When I got in touch with customer service, they told me there was a delay in sending out orders, which I thought was quite unprofessional. To top it off, I got an automated email saying my order had been cancelled in the early hours of the morning, making me feel frustrated and let down. Thankfully, since I paid with PayPal, I'm confident I can get a refund easily by opening a dispute if needed. It's disappointing to see a company handling orders and customer service so carelessly, especially when there are other items on sale under similar conditions. In my opinion, I wouldn't recommend buying from this company.
Shoes directly from the brand
I normally get my shoes from Guess, either from a physical shop or online, but this time I thought I'd give their website a go. I have to admit, I was really impressed with the range of shoes they had and how quickly they got them to me. Only two days later, my new shoes were at my front door. They were really good quality and I'm over the moon with my purchase.
Online order at a clothing retailer
I recently made an online order at a well-known clothing shop. Unfortunately, the order didn't go through for some unknown reason. I contacted customer service and sent all my bank details via email, but then had to wait for three weeks with someone telling me they were looking into it. Feeling frustrated, I decided to ring Guess's customer service once more. This time, I spoke to a more helpful person who promised to assist me quickly. I had to send my bank details again but was guaranteed proper help this time. To my surprise, today I got an email saying they will refund me in a month. I am really shocked and won't be shopping online with them again.
White t-shirt from sale
I ordered a white t-shirt from the sale, but ended up getting a pink one instead. I sent it back using the label provided through an approved courier shop. I waited for a month but didn't hear anything, so I decided to dispute it through PayPal. It took nearly six weeks for me to eventually get my refund. I was really let down because I've always been happy with things I've bought from that store. I wish I had looked at their reviews before buying, and I'll definitely steer clear of shopping there in the future.
Waste of money
This company is absolutely terrible! They shafted me by taking my money for an order that never arrived and then sent it to the wrong address. When I requested a refund, they flat out said no. On top of that, they're not even regulated by the FCA and don't have a proper complaints process. The customer service was shockingly rude and totally unhelpful. I'd steer well clear of them if I were you!
a shirt
I bought this shirt online, but it took ages for my refund to come through. They kept saying it was on its way, but it never actually arrived.
Extra charges without notification
I was really let down by the experience I had with this company. I placed an order and was really surprised to see some extra charges on my bill that I hadn't been told about beforehand. When I got in touch with them to ask for a refund, the customer service I received was pretty poor and they couldn't sort out the problem. It's been months since January and I'm still waiting for it to be sorted out. I definitely wouldn't suggest this company to anyone.
My recent return experience
I'm really fed up with the whole return process at the moment. The company sent me these return labels to use with Yodel, but every time I've tried to drop off my parcel, the labels won't scan. I've been to the Yodel drop off shop three times now with three different labels, and each time they turn me away. It's been a real pain having to keep trying to return my parcel over and over again, wasting so much time and causing unnecessary stress. And to make matters worse, I'm not even home during the day to hand it over to a courier, so it's even more difficult for me to sort this all out.
About Guess
Clothing can be found in a wide variety of shops, offering both positive and negative aspects. On the positive side, the abundance of choices ensures that you can always find something you like. However, the downside of the many clothing companies is that the vast selection can make it time-consuming to find exactly what you're looking for. Guess is one such clothing shop with a diverse range of clothing options. But how does the quality of their clothing measure up to your expectations? And what about the customer service they provide? How does Guess compare to the numerous other clothing companies out there? Previous customers who have shopped at Guess can provide valuable insights. Read their customer reviews to make an informed decision when purchasing your new clothing from Guess.
About Guess
Guess originated as a company with a collection of styles created by George Maciano, which he and his brothers originally developed and distributed. George eventually sold his stake in the company to his brothers due to disagreements over selling Guess clothing in stores like Kmart, instead of keeping it exclusive as he had envisioned. Guess offers a variety of products for both men and women, including denim, shoes, accessories, underwear, beachwear, jewelry, watches, sunglasses, and more. They also have special gift collections for him and her, as well as a kids' line. Their website features an outlet store where discounted products can be found.
Services of Guess
Shopping at Guess is convenient, as their products are available in their own stores and various retail locations. Additionally, you can shop online through their website, which offers a home delivery service. If you encounter any issues with your order or product, you can reach out to their customer service team using the contact information provided on their website. To stay updated on new products and special offers, you can subscribe to their online newsletter.
Complaints, Compliments, and Tips for Guess
What are your thoughts on Guess? How would you rate the quality of their products? Do you feel valued as a customer in their stores? Is their website user-friendly, and do they deliver on time as promised? If you've had any issues or lodged a complaint with them, how was it handled by their customer service team? If you've had experience shopping at Guess or own any of their clothing items, share your feedback to help others make informed decisions. Leave a customer review detailing your experience, whether it's positive, negative, or neutral, about this clothing company.
If you're unfamiliar with Guess, explore what other customers have to say about this brand, known for its range of clothing items like jeans, underwear, watches, sunglasses, shoes, denim, and more.
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Categories Guess
Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: October 2025
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Review with most votes
completely loved it
sunglasses, denim shirts and jeans, shoes and there is a long list of items that I bought from this website. i am one of the old customers of the website and I love each and eve... Read onBy: Isabella Ryan