JigsawPuzzle Reviews

: 6
67% Would buy here again

Most relevant positive review

  2021-02-01
Jigsaw 1000 pieces
I have used this company many times and I have never had a problem with my orders. Read on
Nicola Smith

Most relevant negative review

  2020-10-16
Was Supposed to be Jigsaws...
Just a terrible experience from start to finish. Basically ignore everything it says on the websi...Read on
Andy Gibson

Review with most votes

  2019-07-13
Four season - Cobble hill 2000
I am buying quite a lot of them, as holding a membership I get nice discounted price and no deliv...Read on
Tunde Cairns

Reviews (6)

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    Would buy here again
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    5 puzzles

    No issues at all here. They emailed me as soon as they shipped (which was the day after I made the order) and provided a Royal Mail tracking number. The puzzles come from France so do take about 10 days to arrive. I'm delighted with my 5 puzzles, all brand new in shrink wrap. It is so nice to have a choice of a variety of puzzle brands not available in the UK. This is not a fake website or a scam. I understand some frustration for some in thinking they are located in the UK because of the website address and therefore being disappointed that delivery would take longer than usual but to me, it was worth the 10 day wait. The currency is in pounds. I will definitely order again.


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    Several puzzles for our group of autistic adults

    The puzzles arrived in good condition. Unfortunately they were not suitable size wise for our group of autistic adults. I emailed and explained and was told to send them back, pay the cost of the return, which was fine and that I would be reimbursed when they had been received.

    This was three weeks ago. No email to say they had arrived back and no refund.

    I will not be ordering from here again. Very very disappointing.


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    Would buy here again
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    Four season - Cobble hill 2000 pieces puzzle

    I am buying quite a lot of them, as holding a membership I get nice discounted price and no delivery over 15£. Perfect website, easy to order and never had any issue with delivery, tracking is working well to show where my parcel is.


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    Would buy here again
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    Jigsaw 1000 pieces

    I have used this company many times and I have never had a problem with my orders.


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    Was Supposed to be Jigsaws... but never happened.

    Just a terrible experience from start to finish. Basically ignore everything it says on the website - it's just a big bunch of lies.
    - They're not a UK company despite having flags etc everywhere.
    - they ship from abroad - not disclosed
    - the shipping fees are a lie:
    "UK: delivery within 3/5 days. Free delivery on purchases over £15"
    That's an either/or situation. If you want free then you wait 10 days, if you want 3/5 days then you have to pay ridiculous fees.
    - "WE AIM TO OFFER A FAULTLESS CUSTOMER SERVICE":
    Delivery problem? Problem with your order? Don’t hesitate to contact us with your comments. We will always find a solution to meet your needs." <- could not be further from the truth. Takes ages to respond then just blamed me, offered zero solutions.


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    Christmas Present - DON'T USE THIS COMPANY

    Refusing to refund.

    Claiming that the delivery was refused, despite no one speaking to the delivery driver and clear acknowledged instructions to leave in a porch.


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