My Photo Puzzle Reviews

: 27

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85% Would buy here again

Most relevant positive review

  2024-06-04
Cool 2000 piece puzzle
I ordered this really cool 2000 piece puzzle on a Friday and it arrived incredibly quickly on Sun...Read on
I. Bell

Most relevant negative review

  2024-02-12
Christmas puzzle delivery
I ordered this puzzle in time for Christmas, expecting it to arrive by the 22nd as promised. Howe...Read on
Bennett

Review with most votes

  2018-08-25
If you get bored of giving flo
It's the great gift, I really love it to give and get as well :) It is something personalized ...Read on
Truman Wenheir

Reviews (27)

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    Photo puzzle purchase

    I recently bought a photo puzzle and overall, it was a good experience. The only issue I had was when I was making the payment, my card had a problem. I had to ring customer service to give them my details because I couldn't redo it online. Apart from that small problem, the puzzle arrived just as I wanted it, with nice colours and made of good quality card. The box it came in was also very nice. I haven't had a chance to finish the puzzle yet, but it looks like it will be fun. This was my first time ordering from this company, and I'm happy with the result, so I will probably order from them again in the future. One thing to mention is that it took me a while to work out how to adjust or move the photos I uploaded, so you might need to try a few different options.


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    Simple and easy process

    The whole process of ordering to delivery was really easy and stress-free. I didn't have any problems placing my order or getting my puzzle. The delivery was always right on time, which is great when you're shopping online. The only thing I would say is that the puzzle pieces weren't all perfect. Some were stuck together and it damaged the little bits that stick out. This made it a bit annoying when putting it together, but it didn't ruin the whole experience. I think the company should take more care with how they pack the puzzle pieces so they arrive in better condition.


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    Personalised photo puzzle purchase for nephew

    The jigsaw puzzle I got was really good quality, and the photos on it that I had personalised made it even more special as a present for my nephew. Sadly, he noticed one piece was missing when he was putting it together. But the customer service team sorted it out really quickly. They were so polite and helpful, and sent me the missing piece straight away. It was a great experience all round, and my nephew was chuffed with his new puzzle. I'll definitely be coming back for more because of the top-notch products and brilliant customer service.


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    Puzzle purchase with missing piece

    I bought a puzzle from this company not long ago, but when it arrived, I found a piece was missing. A bit frustrating, but I have to say, I was really impressed with how quickly and efficiently their customer service helped me out. I dropped them an email explaining the situation, and on the very same day, they got back to me saying they would send a replacement puzzle. Sure enough, the new puzzle turned up the next week, all complete and perfectly fine. Gotta give them credit for their great service and sorting out the issue so speedily.


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    Cool 2000 piece puzzle

    I ordered this really cool 2000 piece puzzle on a Friday and it arrived incredibly quickly on Sunday! The delivery was insane! I had previously ordered a smaller puzzle from a different company and it took ages to arrive, so I was really impressed with how fast my puzzle from My Photo Puzzle arrived.


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    Personalized puzzles, picture frames

    I recently bought some personalised puzzles and picture frames from this company and I have to say, I am really impressed. The quality of the products is great and there are so many options for customisation. I did have a problem with a broken frame when it arrived, but the customer service team dealt with it promptly and sent me a replacement straight away. They kept me informed every step of the way and I'm really pleased with the service.


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    Custom picture puzzles from an online website

    I've been buying loads of personalised picture puzzles from this cool website that does them. In total, I've got 8 puzzles from them, some with family snaps on them. For the most part, I'm really happy with the puzzles but I did have a couple arrive with a bit of damage. The company's customer service was spot on though, they quickly sorted me out with a free replacement puzzle to make up for it. I was really impressed with how friendly and helpful they were in fixing the issue.


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    1000 piece collage puzzle gift

    The 1000 piece collage puzzle gift my son gave me for Christmas was really thoughtful and top-notch. The photos used in the puzzle reminded me of so many good times, and it was a well-made puzzle that gave me a good challenge. I had a great time putting it all together, and it was a lovely way to pass the time. The puzzle pieces were of great quality and the finished puzzle looked amazing. I would definitely suggest this as a gift for anyone who likes puzzles or meaningful, customised presents.


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    Challenging template selection but pleased with the outcome.

    We had a bit of a hard time finding a template that worked well with our photos, mainly because we had too many to choose from. Most of our pictures were of Russian churches and needed a 'portrait' style shape. So, we had to narrow down our choices. After a bit of searching, we finally found a template that suited our needs perfectly. We were really pleased with how the final jigsaw turned out. The quality was top-notch, and it arrived nicely packaged and on time.


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    Christmas present jigsaw

    I bought my parents a jigsaw puzzle for Christmas, with 1000 pieces and some photos that mean a lot to them. It came pretty fast and my parents loved it on Christmas day - they even got a bit emotional! But then my mum realised there were some of the pieces missing. I got in touch with the company and they got back to me in just 20 minutes, sending out a new puzzle straight away. Their customer service has been top-notch and the quality of the puzzle is really good.


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    Custom photo puzzle

    I recently ordered a custom photo puzzle for my girlfriend as a Valentine's present. Unfortunately, the puzzle never arrived, and I thought UPS delivered it to the wrong address since it never came close to my house. I tried to report the issue on the website but had no luck. When I called the support number, I got disconnected quickly due to high call volume.

    The next day, I finally received a response from the customer support team. They chased up UPS, but UPS couldn't find the package. I was disappointed not to have the puzzle in time for Valentine's Day, but I'm grateful that the company quickly gave me a refund for the order. It was frustrating not knowing who now has the personal photo of my girlfriend and me that was meant to be a special gift.


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    Christmas puzzle gift

    I can't wait to surprise my friend with it!


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    Quick delivery, poor customer service

    I bought something from a company that said they were in the UK, but turns out they were actually from abroad. The delivery took longer than they said and when I contacted customer service for help, they weren't very helpful. I was really let down by this and I should've checked them out properly before buying from them.


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    Leaving present for a long serving member of staff

    I ordered a custom puzzle for a colleague who's leaving after being with us for ages. It was super easy to do, and the finished puzzle was really special and unique. She absolutely loved it and it's a nice reminder of all the friendships she's made here. I was really happy with how good the puzzle was and how quickly it arrived. I would totally recommend this company to anyone, and I'll definitely be using them again.


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    Quick delivery, dark print

    The jigsaw puzzle I ordered came pretty quickly, which was great. But, when I opened it up, I noticed that the print was darker than I was expecting. It would've been nice if they had lightened the picture before printing it. Despite that, it still brought a lot of joy to my family. I would definitely suggest it to others.


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    Christmas present puzzle

    My husband got me a puzzle for Christmas, and I just love it! It's a picture of our dog standing on a fallen tree in the woods, so cute but quite tricky to complete. The pieces are sturdy and fit nicely, which makes it really fun. I'm looking forward to finishing it and putting it on display!


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    Puzzle purchase for better quality and customer service.

    I bought a photo puzzle online recently, trying to find a better quality one and good customer service. I'd bought puzzles from a different brand before, but wasn't completely happy with them. The new puzzle I got had thicker pieces and a clearer image, which was a nice surprise. The customer service was also really good - they quickly sent me a replacement when I mistakenly thought some pieces were missing.


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    Christmas puzzle delivery

    I ordered this puzzle in time for Christmas, expecting it to arrive by the 22nd as promised. However, there was suddenly a delay with no new delivery date provided which left me feeling pretty disappointed. When I reached out to complain, they acknowledged my frustration but didn't offer any real solutions. UPS later updated the delivery date to the 27th, only for it to be pushed back to the 28th on the 24th. It was a letdown for sure, and I won't be ordering from them again.


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    Perfect 60th birthday gift

    Oh my gosh, I bought a jigsaw puzzle for my dad's 60th birthday and he absolutely loved it! He's really difficult to shop for, but he's a big fan of puzzles, so it was the perfect gift. The puzzle actually had a picture of him solving a puzzle (haha) which he found really cool. The quality was great, it came in a nice box, and it wasn't too expensive. Plus, it arrived really quickly. I definitely recommend checking them out!


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