Spotlight: What are our customers saying?
I have been buying from Create and Craft for quite a few years now. I have spent over £1000 with them. I would say at least 95% of my orders have gone though without a problem. When there ha...Read on
I was reading the reviews and had to write. I have had really good results from my dealings with Create and Craft over the years. I don't use them every time but have bought a few things including...Read on
I bought an house recently, which I was to decorate according to my mother. And she love crafts and arts . she used to put such stuff at our home. So when I decided to bought an house for us I bo...Read on
Hi I have dealt with C/C for many years now and Never found any issues with my orders at all in fact I have found the delivery great but I do have issues with the presenters and yes including Dean...Read on
Very, very disappointed with Create and Craft for a delay in delivery which has resulted in a cancellation, by them, of my order. Despite 'live chat', emails and a phone call I still don't know wh...Read on
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Great Prices, expensive P & P, slow delivery
I have been buying from Create and Craft for quite a few years now. I have spent over £1000 with them.
I would say at least 95% of my orders have gone though without a problem.
When there has been an issue a quick email has been enough to have the issue resolved.
My only complaint is that their P&P prices are expensive. Usually you have to wait for the offers where they cap the P&P.
The other issue is that their delivery times are quite slow for today standards.
You usually have to wait 7 to 10 working days
Discussing with the service still waiting for my dies saying they dispatch them and still had no dies
Only half an order delivered to parents after them waiting 5 weeks!! Shocking service and cost hundreds of pounds. What to do with half a unit? No offer of compensation or getting delivery company to get back out with rest of it.
Very up happy with the service i have recieved.Order made 17th May . Iteams sent to an adress that dose not excist , and a Hermes dispatch number that does not exist. Email sent 2nd June , said would reply in 24/48 hours and nothing as yet.
Various things plus Scan n Cut
I was reading the reviews and had to write. I have had really good results from my dealings with Create and Craft over the years. I don't use them every time but have bought a few things including bigger, more money items like the Scan n Cut and a Brother sewing machine. Their offers can be really good. I know If I had craft shops or habberdashers nearby I would probably use them but for convenience look online. Have ordered today. Might have been lucky but so far so good. Thank you
They are very expensive , with a bit of searching I can buy a lot of the items they sell a lot cheaper elsewhere
This is the worst web site it has been my misfortune to ever use. ordering is a nightmare and trying to contact anyone has been hopeless
I will think twice about using this firm or being a member.Rubbish service. some of my order is missing and I cant tell any.one
Beautiful collection supplies of art and craft
I bought an house recently, which I was to decorate according to my mother. And she love crafts and arts . she used to put such stuff at our home. So when I decided to bought an house for us I booked crafts supplies from create and craft.
Here, lots of essentials and supplies which will definitely help my mother to make more crafts .
The supplies are really good in quality and also they charge better as compare to others. So this will definitely work.
my dealings with C/C
Hi I have dealt with C/C for many years now and Never found any issues with my orders at all in fact I have found the delivery great but I do have issues with the presenters and yes including Dean waffle waffle waffle I see crafters com and Cloe is coming back please talk to your presenters tell them its NOT there SHOW its the guests and there products and maybe other big names may follow and stay but only if you get it right.
Corrine Lapiere Christmas advent calendar
Very, very disappointed with Create and Craft for a delay in delivery which has resulted in a cancellation, by them, of my order.
Despite 'live chat', emails and a phone call I still don't know why there is a delay or what has happened to my order.
My order was placed on 9th October and it's now 21st and no show! As I am moving I believed I had plenty time for order to be delivered before move. I contacted Create and Craft to update the courier service with new address as courier doesn't yet have order but they can't do this?!?
So my order is cancelled. I will also need to wait up to 10 days for a refund and goodness knows how much I spent on their premium phone line!
Thank you very much. I will NOT be ordering from Create and Craft again.
Threaders Craft dies from show on 26th September 2021
Purchased dies on Threaders programme 26th September where 7 dies where shown as a deal.
Received goods and only 4 dies and they tell me l have received the deal l ordered. Screen shotted deal. Now it has been taken off their website. What a company. Advertising Standards authority. Here l come
Lisa Horton dies
Stupidly I place too orders for the item. For first item recived email saying when left n when will be delivered . Second same item. Well I’ve still not recived item saying it’s left warehouse. And when I’ve email create n craft for refund they saying can’t as this item has now left wharehouse. Ok where my email saying thsi. When I also sent another email asking where second item is am getting no answers at all. Had called from create n craft thought great it’s about my issues nope. Wanted give me card deal grrrrr not happy
Brother M230E Embroidery Machine
I bought this item and was initially very impressed with the service I received. 3 months later after minimal usage the machine stopped working. I contacted C&C about the item and was given details on send it back to them for repair/replacement. I did this. I eventually had an email back telling me that Brother have told them that I need to contact them about a repair.
While this may be true, the Consumer Rights Act states that repair is down to the retailer, not the manufacturer. I am disgusted that C&C have washed their hands of this problem.
Don't shop with this company
Be very careful with this company. There customer services just don't listen to your circumstances. In fact they have difficulty speaking English. Missed one payment of £12 and they applied charges of £38 plus 14%. I had rang them and sent numerous emails telling them why the initial payment had failed. They just weren't interested only to apply an excessive admin charge of £38 on a £12 payment. After spending thousands with this company and being a Diamond member I will be shopping elsewhere. DONT SHOP WITH THEM
Terrible company, do not use! Item ordered in good time for a birthday gift but 4 weeks later I’m still waiting and birthday missed. Emails from customer services obviously standard replies, full of apology and understanding of my frustration but I’m in a seemingly endless loop of false promises and missed deadlines.
Didnt get it
A shambles from start to finish. Cost me a small fortune on the phone trying to identify where my parcel was and if I would ever receive it-which I didn't.
They refunded after much hassle. People on the phone obstructive and rude shouting over mem, and the list goes on. Enough to put anyone of online shopping. Steer clear of this company.
If I could give no stars I would apart from the ordering which was easy-unsurprising really as the taking of hard earned money is their forte.
Tattered lace Life’s a journey with chrisma
Ordered this item on the create and craft web site £14.99 said low in stock, but got it in time, or s9 I thought! Got a letter saying that they were unable to complete my order, but would try and fulfilll it soon, however here is a refund, of 1/4 of the price because I’m paying flexi-pay. Not happy was I after checking on the website and finding that it is in stock but they won’t send it out to me as the price has gone up to the original price of £49.99; shame on you create and craft, a purchase is a purchase.
Redesign with Prima mould
I ordered from website. Said the item would ship in 3 days. The item was *actually* out of stock. It's been WEEKS. I asked for a refund after 3 weeks, they waited another 5 days and now they've shipped the item. (Which I already purchased someplace else) WORST SERVICE AMD COMMUNICATION. UNTRUSTWORTHY
purchased card making products, awaiting delivery, however following day received a marketing call took me several angry minutes to get rid of him
he was trying to give me £5 off so i said fine and he went on to say calls were recorded and that i would receive an offer in the post and if i decided i did not want it just let them know, sounds good, NO. Beware! As soon as i said three times if i wanted the offer i would order it, It was suddenly withdrawn, its a con unaware customers will by not cancelling automaticaly purchase.
This company never again! Toshout
Scan and cut
There is nothing positive to say about this company I ordered the scan and cut on Flexi pay they took the first payment and I awaited my machine well I waited and waited and waited no machine they say Hermes have lost my parcel and they have sold out so can't send replacement I asked if I could pay the extra and have the next model which was in stock but they wanted me to go and buy it as a new order so not only did they have my money they wanted me to pay again customer service is shocking I was waiting days for replies and the phone number is a premium rate and they keep you holding for ages they have now agreed to refund but they don't know how long this will take this company is quick enough to take your money but not good at sorting problems terrible terrible company shame on you create and craft