Create and Craft
All reviewsCreate and Craft
33% Would buy here again
All reviews (43)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Corrine Lapiere Christmas advent calendar
Very, very disappointed with Create and Craft for a delay in delivery which has resulted in a cancellation, by them, of my order.
Despite 'live chat', emails and a phone call I still don't know why there is a delay or what has happened to my order.
My order was placed on 9th October and it's now 21st and no show! As I am moving I believed I had plenty time for order to be delivered before move. I contacted Create and Craft to update the courier service with new address as courier doesn't yet have order but they can't do this?!?
So my order is cancelled. I will also need to wait up to 10 days for a refund and goodness knows how much I spent on their premium phone line!
Thank you very much. I will NOT be ordering from Create and Craft again.Threaders Craft dies from show on 26th September 2021
Purchased dies on Threaders programme 26th September where 7 dies where shown as a deal.
Received goods and only 4 dies and they tell me l have received the deal l ordered. Screen shotted deal. Now it has been taken off their website. What a company. Advertising Standards authority. Here l comeLisa Horton dies
Stupidly I place too orders for the item. For first item recived email saying when left n when will be delivered . Second same item. Well I’ve still not recived item saying it’s left warehouse. And when I’ve email create n craft for refund they saying can’t as this item has now left wharehouse. Ok where my email saying thsi. When I also sent another email asking where second item is am getting no answers at all. Had called from create n craft thought great it’s about my issues nope. Wanted give me card deal grrrrr not happy
Brother M230E Embroidery Machine
I bought this item and was initially very impressed with the service I received. 3 months later after minimal usage the machine stopped working. I contacted C&C about the item and was given details on send it back to them for repair/replacement. I did this. I eventually had an email back telling me that Brother have told them that I need to contact them about a repair.
While this may be true, the Consumer Rights Act states that repair is down to the retailer, not the manufacturer. I am disgusted that C&C have washed their hands of this problem.Various Items
Don't shop with this company
Be very careful with this company. There customer services just don't listen to your circumstances. In fact they have difficulty speaking English. Missed one payment of £12 and they applied charges of £38 plus 14%. I had rang them and sent numerous emails telling them why the initial payment had failed. They just weren't interested only to apply an excessive admin charge of £38 on a £12 payment. After spending thousands with this company and being a Diamond member I will be shopping elsewhere. DONT SHOP WITH THEMTapestry kit
Terrible company, do not use! Item ordered in good time for a birthday gift but 4 weeks later I’m still waiting and birthday missed. Emails from customer services obviously standard replies, full of apology and understanding of my frustration but I’m in a seemingly endless loop of false promises and missed deadlines.
Didnt get it
A shambles from start to finish. Cost me a small fortune on the phone trying to identify where my parcel was and if I would ever receive it-which I didn't.
They refunded after much hassle. People on the phone obstructive and rude shouting over mem, and the list goes on. Enough to put anyone of online shopping. Steer clear of this company.
If I could give no stars I would apart from the ordering which was easy-unsurprising really as the taking of hard earned money is their forte.Tattered lace Life’s a journey with chrisma
Ordered this item on the create and craft web site £14.99 said low in stock, but got it in time, or s9 I thought! Got a letter saying that they were unable to complete my order, but would try and fulfilll it soon, however here is a refund, of 1/4 of the price because I’m paying flexi-pay. Not happy was I after checking on the website and finding that it is in stock but they won’t send it out to me as the price has gone up to the original price of £49.99; shame on you create and craft, a purchase is a purchase.
Redesign with Prima mould
I ordered from website. Said the item would ship in 3 days. The item was *actually* out of stock. It's been WEEKS. I asked for a refund after 3 weeks, they waited another 5 days and now they've shipped the item. (Which I already purchased someplace else) WORST SERVICE AMD COMMUNICATION. UNTRUSTWORTHY
Card products
purchased card making products, awaiting delivery, however following day received a marketing call took me several angry minutes to get rid of him
he was trying to give me £5 off so i said fine and he went on to say calls were recorded and that i would receive an offer in the post and if i decided i did not want it just let them know, sounds good, NO. Beware! As soon as i said three times if i wanted the offer i would order it, It was suddenly withdrawn, its a con unaware customers will by not cancelling automaticaly purchase.
This company never again! Toshout
Others also viewed
Reading Eggs
Every child that goes to school sooner or later will have to learn to read. An interesting, enjoyable learning method can really help with that. Bu...
The White Company
Every household needs some linen, homeware and other essentials. But where is the best place to find these items? One of the companies that special...
You can do better!
Listen to customers with experiences
