Create and Craft Reviews
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Happy Planner purchase
I recently bought a Happy Planner from the channel as a birthday present for a mate. I was pretty happy with it overall, even though it did take a bit longer than I expected to get to me, about 10 days in total. But, I know Happy Planner shows are well popular, so the delay wasn't a big deal for me. I had to speak to customer service a couple of times, and every time it was a positive and helpful experience.
When the planner finally arrived, I was impressed by the packaging and the quality of the product. My friend loved it too. I was a bit worried about the merger that happened, but looking back, I think it's turned out alright. Although I'm not a fan of some of the new shows on the other side of the channel, I prefer sticking to our original channel for my crafting stuff. I really hope other crafting companies stick with the channel, as it's a big source of entertainment and inspiration for my crafting group.Recent die purchase
I recently bought a die from the show that I really liked. The quality was excellent, and I was pleased with my purchase. However, my biggest gripe with the website is the lack of detailed images and guides for each product. They only show one picture for each item, and there are no examples of finished products or instructions available. This makes it tough for customers who haven't seen the item in action on the show to decide if they want it. Most other craft websites have lots of pictures and examples, which I think would make shopping on this site much better. It would be great to see more helpful visuals for customers to understand how to use the products properly.
crafting supplies
I've been a loyal customer of this company for years and never had any issues. But, I recently saw some negative reviews online which made me worry about the company possibly being a scam or dealing with a takeover. The news really surprised me as I've always appreciated the quality of their products and services. As a customer from the US, I've always had a good experience with Create and Craft and found their products to be exactly what they said. I really hope these rumours aren't true and that the company I trust isn't going through any big changes or controversies.
Great Prices, expensive P & P, slow delivery
I have been buying from Create and Craft for quite a few years now. I have spent over £1000 with them.
I would say at least 95% of my orders have gone though without a problem.
When there has been an issue a quick email has been enough to have the issue resolved.
My only complaint is that their P&P prices are expensive. Usually you have to wait for the offers where they cap the P&P.
The other issue is that their delivery times are quite slow for today standards.
You usually have to wait 7 to 10 working daysDiscussing with the service still waiting for my dies saying they dispatch them and still had no dies
Only half an order delivered to parents after them waiting 5 weeks!! Shocking service and cost hundreds of pounds. What to do with half a unit? No offer of compensation or getting delivery company to get back out with rest of it.
Very up happy with the service i have recieved.Order made 17th May . Iteams sent to an adress that dose not excist , and a Hermes dispatch number that does not exist. Email sent 2nd June , said would reply in 24/48 hours and nothing as yet.
Matt Palmer 2024 calendar
I recently ordered a calendar from Create and Craft, but I'm quite disappointed with how things are going. It's been a few weeks now and my order is still stuck in the "processing" stage. I'm getting a bit annoyed because they took my money straight away but haven't shipped it promptly. I've tried to get an update by emailing them, but it feels like I'm having to drag the information out of them. If I don't hear back soon, I might have to contact my credit card company to stop the payment. It's really frustrating and it's taking up a lot of my time!
Craft supplies
I am really annoyed with the terrible customer service from this company. I have contacted them several times about a problem with my order and was instructed to submit a complaint, which I did straight away. It has now been three weeks and I still haven't received any response. This kind of disrespect towards customers is not on, so I will be looking for another business to give my custom to in the future.
Set of 10 magic hooks
I recently bought a pack of 10 magic hooks from Create and Craft. Ordering was easy peasy, and my parcel turned up in no time. But, I have to say, I was a bit gutted with the hooks themselves. I thought I'd use them to hang up my Christmas wreath on a door inside that was painted, but as soon as I took them off after the festive season, they took off some of the paint too. Not quite what I had in mind, and now I'm not so sure about ordering from Create and Craft again in the future.
Various things plus Scan n Cut
I was reading the reviews and had to write. I have had really good results from my dealings with Create and Craft over the years. I don't use them every time but have bought a few things including bigger, more money items like the Scan n Cut and a Brother sewing machine. Their offers can be really good. I know If I had craft shops or habberdashers nearby I would probably use them but for convenience look online. Have ordered today. Might have been lucky but so far so good. Thank you
They are very expensive , with a bit of searching I can buy a lot of the items they sell a lot cheaper elsewhere
Beautiful collection supplies of art and craft
I bought an house recently, which I was to decorate according to my mother. And she love crafts and arts . she used to put such stuff at our home. So when I decided to bought an house for us I booked crafts supplies from create and craft.
Here, lots of essentials and supplies which will definitely help my mother to make more crafts .
The supplies are really good in quality and also they charge better as compare to others. So this will definitely work.Flexi pay unavailable
I had a go at making a purchase using Flexi pay not too long ago, like I've done before with no problems. But, got told that I can't use that payment option anymore. As an old-age pensioner, it was handy for me to budget and handle my payments well. I was always careful to pay on time and never skipped a payment. I feel let down that this choice isn't there anymore and it's going to make it harder for me to buy what I need.
Craft show purchase
I purchased a few things from that crafty show on telly, but I found the presenters were waffling on about random stuff and didn't actually show us how to craft properly. On top of that, the prices were way too high!
Stencil and stamp set purchase
The stencil and stamp set I bought came in perfect condition - the packaging was really solid so everything arrived safe and sound. I was well impressed by the range available in the shop, and the stamps that come with the set are just too adorable. I love arts and crafts, so I can't wait to get started using these to make some really pretty projects.
Rare and unique items
This hobby store is absolutely amazing for collectors like me! I just love how they have such a huge range of items that you can't find anywhere else. Whether you're into coin collecting, stamp collecting, or trading card games, there's something here for everyone. I could easily spend hours just looking through all the fantastic items they have in stock.
Soft craft item demonstration
I recently watched a demo for a soft craft item that was being advertised, but I was disappointed because the presenter and demonstrator mostly chatted about random things instead. Then they went on to show how to make half square triangles, which was not what I was hoping to see. It was a bit frustrating to sit through and made me wonder if the show was really worth it.
Missing items in recent order
I'm afraid I got my order from Create and Craft not too long ago, but I was let down to discover that half of my items were missing. I tried calling customer service, but I ended up waiting for thirty minutes and was still 20th in line. Feeling annoyed, I decided to send an email instead. However, the response I got was just an automatic message saying it would take 7-10 days to get a proper reply. This whole situation has left me feeling really disappointed with my experience overall.
Bag kit purchase
I purchased a bag-making kit a couple of weeks back and was really looking forward to making my own bag. But when I opened the kit, I realised there wasn't enough fabric to complete the straps. I tried sending them a few emails to inform them, but I didn't receive any response! I was quite disappointed because I was so excited about making the bag.
Craft supplies
My experience with the company was really disappointing. The items I ordered were delivered late and in a pretty sorry state, with some missing and one even faulty. When I got in touch with customer service to raise these issues, they asked for photos as proof. I sent them over, but even after waiting for 7 days, only half of the missing items arrived. When I asked about the remaining item, they said I needed to return a £14 item first, without explaining how to do so. They also claimed the missing item was in the photos I sent, even though it wasn't. Overall, I found their customer service to be lazy, unhelpful, and just not up to scratch.
Too much of the same
I'm really let down by the lack of variety and diversity in the presenters on Create and Craft. It used to be a really enjoyable channel to watch, but now it feels like one person is always on screen. I don't feel as excited to tune in anymore because it's always the same people and products. It's just not the same without the different presenters we used to have.
Stamping kit purchase
I bought a stamping kit from Create and Craft recently, but I never got it. They gave me a delivery code, but the package was never sent out. I tried contacting customer service a few times, but they never got back to me. Honestly, my experience with this company was really bad.
Review with most votes
Letting us down
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