Your footwear is often considered the most important part of your outfit. Even though you barely see them, you will be sorry for choosing the wrong pair of shoes while going on a hike or shopping trip. So where can you find the shoes that support your feet the best? One company that offers such footwear is Koi Footwear.But what quality lace-up boots will this shop provide? How comfortable will their court heels be? Will it take Koi Footwear’s delivery service long to send you your new sliders? And what customer service will this shop provide if you are not satisfied with your block heels? The best way of getting some inside information about this footwear supplier is by reading reviews written by real customers of Koi Footwear. Their comments, ratings, opinions, experiences and other remarks are all you need to decide if Koi Footwear is the kind of shoe shop you would like to visit.
About Koi Footwear
Koi Footwear is a shoe shop. The company started out as a women’s footwear manufacturer. Back in the 80’s, they were still called Elegant shoes and they made all their shoes in-house. Later, they moved their manufacturing to China. That’s also when they changed their name to Koi Footwear. The name is derived from Kon’nichiwa, which means ‘love’ in Japanese. They want the name of the company to reflect their love and passion for footwear. In their shop, you can find all sorts of shoes. There are ankle boots such as block heel boots, sock boots, velvet boots, Gothic boots, platform boots, studded boots, biker boots, flat boots, lace-up boots and Chelsea boots. If you want something longer, you can check their long boots section with knee-high boots and over the knee boots. Their heels section contains jewel heels, Perspex heels, wedges, block heels, lace-up heels, stiletto heels, court heels, embroidered heels, strappy heels and platform heels. If you rather want some flat footwear, you can check their flats & shoe section. In that section, you can find a supply of mules, flat boots, ballets, trainers, sliders and flat shoes. So whether you need some trainers for a long walk, some warm boots for cold weather or some stilettos for a night into town, Koi Footwear has it all.
The Koi Footwear photoshoot session.
Services of Koi Footwear
The boots, shoes and heels from Koi Footwear can be ordered online. Their delivery service will make sure the product is dispatched and delivered as soon as possible. Koi Footwear also operates a customer service for shoe lovers with a question or problem.
Complaints, Compliments and Tips for Koi Footwear
If you ever ordered shoes from Koi Footwear, we would like to hear what you can tell us about this footwear supplier. How comfortable and warm are their shoes? Did their boots look like the picture from the website? How long was the delivery period? And how friendly and helpful is their customer service department? Please write a review and share your personal Koi Footwear story.
Will the shoes from Koi Footwear fit you well? Read reviews about their boots, trainers, ankle boots, wedges, high heels, ballet shoes, flats and more
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I've placed quite a few orders in the past, the only one without any issues was the first. Their Kyoko boots with gold stars. I love these boots, they're my favourite and they've served me well for 2 years and counting.
I ordered a pair of their red velvet ankle boots about a year later and the quality dipped substantially. The tongues in one of the shoes is shorter than the other and slides down into the shoe so often that they're almost unwearable for me.
Following that, this year my friend bought me a pair of their boots in my size for my birthday & one boot is literally bigger than the other despite being "the same size" and "true to size" it crushes the foot it was sized to fit - so far customer support haven't been helpful at all.
Shame to see a company I once loved dip in quality so much.
Mostly I like to buy ankle boots from here. Reasons are very simple, they are very cheap here and the quality is really really good. Apart from this, i prefer to buy biker boots and velvet boots, same reasons for them. Rest i haven't tried yet,
Bought some chunky white trainers from here bc they’re sustainable / vegan and cheap! First pair of shoes from here and the quality is great and obviously the pricing is amazing. Would buy from here again if I found something else I liked :)))
HORRIBLE customer service. Shoes didn't fit so I mailed them back, following the instructions on THEIR WEBSITE. I emailed after a couple of weeks and still hadn't received the refund. They asked for shipping receipt. I sent them confirmation it was delivered. They told me to wait 16 days. Still nothing. I had to email again and got the same copy and paste response to send the shipping receipt which I already had. Sent it again. Same response. Clearly they were not actually reading my emails. I had sent them the delivery confirmation FOUR TIMES at this point and still no refund. I had to comment on their Instagram and DM them to finally get a response. At this point I wasted $27 in shipping and they won't refund any of the shipping. Huge waste of time, money, and extremely frustrating.
POSITIVE: Ordering is easy, there are a lot of discounts and the delivery is fast. (except for when they don't have the pair of shoes, they just don't send it to you and they don't notify you either - if you write them they just send back the money and there is no chance to get the shoes without paying shipping costs again)
NEGATIVE: There is a lot of negative! But most importantly: Their customer service is HORRIBLE!!!
1) In my first order I, unfortunately, picked the wrong sizes, so I had to ship back the order. Since they claim to have easy return options, I specifically asked where to best send it back and they named me an address in the UK. After I sent it there and informed them, they said that they won't cover the costs since I sent it to the UK instead of a nearer depot in Europe. (I live in Austria.) They told me to send it there and then they refused to pay for it. It didn't make any sense to me at all!
2) In the meantime I had placed another order and only received 3 out of 4 pair of shoes. One of them, again, was too small but apparantely sending it back would cost me just as much as keeping it. After some weeks had past I asked for the 4th pair of shoes since it stated that the shipment is being prepared. But instead of sending me the shoes they just gave me a refund for the pair stating that they don't have them right now. When I asked them if there is any way to still receive the pair since I don't want to pay unnecessary shipping costs AGAIN, they simply ignored my question and told me to get a notification via the website and place a new order once they are available. I mean, what the heck? That wasn't my fault at all!
3) Since my currency is euros, everytime I get a refund from them I actually loose a lot of money due to the change of currency. Up until now I forfeited over 50€ for nothing.
So, after these things happened, I wrote them a complaint email stating all those facts and pointing out how poor their responses where. All I got so far was a short reply that it was forwarded to someone and "if there is any related opportunity someone will get back to me". That was over two weeks ago.
What is most annoying is that whenever they reply to you they act over the top friendly but when it comes to the content and serious questions, they simply ignore it or give you wrong information, not even apologizing when they were obviously in the wrong. I have never received such a bad customer service in my entire life!
Fast delivery, but the sizing was awful - have returned the boots and aw eek later I am still waiting on a refund or anyone to answer me from their customer service team,I have messaged via email/facebook and instagram
I buy shoes from koi because i see really good reviews and really satysfied by the quality and look influencers. However the truth is far away from they ineternet and social media image. Quality of shoes is poor. There is glue wisible od the sides and the length of the shoe insert is diffrent in 2 paires with same size but we can blame the style of shoe in this case. I must admit that shoes are vegan like they said. Unfortunately, the smell of plastic is strong.
Overall im dissapointed not by quality but by the false fame they shoudnt earn. I do not recommend.
There are currently 7 customer review posted about Koi Footwear. On average, they received a star-grading of 7/10, with 43% of the reviewers indicating that they would buy from the brand again.
What services or products do Koi Footwear offer?
Koi Footwear is mainly active in the Online Shop category, more specifically with Fashion, Sport & Outdoor.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Koi Footwear website with confidence. If not you can find many other brands to read about on our website!