Hotter Shoes - Overall Rating based on 22 reviews
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Size issue, return, reorder
Why do companies find it so difficult to get sizes right? I was really looking forward to my new shoes arriving, but they turned out to be way too big. Seriously, is it that complicated to get the sizes correct? Now I have to go through the hassle of returning them and ordering a smaller pair. This is definitely not the smooth shopping experience I had in mind.
Shoes with excessively long shoelaces
I recently got a new pair of shoes from this company, and I was a bit gutted to see that the laces were way too long, making them a bit of a faff to wear every day. I tried to get in touch with customer service twice to see if I could buy some shorter laces, but didn't hear back from them at all. It's a bit annoying having such a simple problem that could be sorted with just a quick response.
Faulty soles
I bought some shoes not long ago and, to my dismay, the soles began falling apart after only a few times wearing them. I tried getting in touch with customer service through email but got no reply. When I eventually got through to someone, they were unhelpful, rude, and didn't believe me. It's sad to see a brand that used to be known for their high quality now giving such terrible customer service.
Telephone order with outstanding customer service
I had to phone up to place my order because I was having trouble online. The customer service was brilliant, the person I spoke to was really patient and helped me decide what to get. They also honoured a special offer and answered my questions quickly - a real person! I would definitely recommend them.
Ladies 'Tone' Shoes
I recently bought the Ladies 'Tone' shoes online and I have to say, I am really pleased with the whole experience. The delivery was super quick and efficient, and the shoes arrived well wrapped with return labels included just in case I needed to swap them. The shoes themselves are perfect for casual, smart walking. I got them to replace an old pair and I'm happy to say they are just as good in terms of quality and comfort. The pink/beige colour is really lovely and eye-catching, and the shoes are incredibly comfy for long periods of wearing. All in all, I'm really, really happy with my purchase and I would definitely recommend these shoes to anyone in search of stylish yet comfy footwear.
Comfortable Red Shoes
I just got my Red shoes delivered and I have to say, they are the comfiest shoes I've ever worn. It's like walking on clouds. The quality is amazing and the design is stylish but also practical. I've been wearing them every day and my feet are loving it. I'm really happy with my purchase and will definitely be getting more shoes from this brand next time.
stylish summer sandals
I've been a loyal customer of this shoe company for a long time and I've always loved the quality and how well their products fit. I've bought all sorts of things from boots to shoes over the years, and they've always lived up to what I was hoping for. I was really happy when the company started bringing in more stylish designs and colours recently, after a time when options were a bit limited. But, I was a bit gutted to find out they don't do half sizes anymore. Getting the right size is really important to me as I really value comfort in my shoes. Even though they have some great designs and widths available, I can't budge on sizing. I've always appreciated how they combine style and practicality, so I think they can sort this out. For now, though, I might have to check out other brands like Van Dal for my shoe needs.
Suede loafers
Oh my gosh, I can't believe it! I recently bought these really awful shoes from this store and I totally regret it. Can you believe there was a piece of metal stitched into the shoe that looked like a needle? It was so strange! When I tried to contact their customer service, they were incredibly rude and not helpful at all. They even asked if it was a syringe - like, seriously?!
They didn't seem to care about my injury, or the fact that I had to spend so much time in A&E. They just told me to contact their wholesale department and the store where I bought the shoes - it's such a joke! I think I'll just stick to wearing my other shoes from now on, thank you very much.Comfortable shoes for flat feet
The website is really easy to use and find what you're looking for. The shoes are top-notch quality and definitely value for money. They sent out my order super quickly and whenever I've asked a question via email, they've come back to me in no time with really helpful info. I've been shopping with them since 2020 and every pair of shoes I've bought has been so comfy, especially for my flat feet. The custom insoles they make are spot on and give my ankles great support, so I don't get any pain or discomfort when I wear them.
New shoes today!
I popped into this shoe shop in Solihull and let me tell you, it was amazing. I must have tried on loads of pairs and the staff there were really kind and helpful. Definitely way better than the people in the other shops I visited before.
Boots, returns, store visit
The boots I ordered looked really cool when I first saw them, but unfortunately, they didn't fit well when they arrived. However, the returns process was incredibly easy. I was disappointed about the fit, but then I discovered there was a store nearby, so I went there and tried on several pairs of boots until I found the perfect one. Thank you so much!
Smart sandals made in the UK
I bought some really nice sandals from this shop that actually fit me - which is something I find quite difficult! The staff were really friendly and helpful in helping me find the perfect pair. I also appreciate that the sandals weren't made in China. I give them an A+ for great customer service and for selling products that are made in the UK!
Two pairs of shoes (Quake II)
I bought two pairs of shoes from the shop not long ago. They fit great and are really comfy. But, I've got to mention this little problem I had with the colour info on the website. The denim navy pair actually turned out to be black, and the light mink pair was more of a pink colour. It was a bit of a surprise to me because I've never had any issues like this with the store's colour descriptions before.
Shoes that may need to be returned for a different size
My new shoes were good quality but didn't fit right, so I had to return them. The return process wasn't great - got an email saying they got the shoes back but then found out it could take up to 14 days to get a refund. Waiting that long just isn't on, it's put me off ordering from them again.
Exchange not processed
I'm so frustrated with this company - I sent back a pair of shoes for an exchange over two weeks ago and I've heard nothing back. I've emailed them a bunch of times and tried calling, but it's like they've vanished. Are they really that disorganised, or have they gone bust again? It's so unprofessional to leave customers hanging like this, especially for something as basic as an exchange. I definitely won't be shopping here again in the future.
Jasmine Boots
I just got the Jasmine Boots and wow, they are amazing! The design is so stylish and they're super comfy. Lots of people have told me how much they like them too. These boots are actually my 7th pair from this brand that I've bought this year, and every time they just keep getting better. The quality of the materials and the craftsmanship really stand out in each pair.
Comfortable and long-lasting shoes
I recently gave in and decided to give these shoes a go after hearing so much about them. I must say, they are really comfy and seem like they will last a long time. I might need to rethink my loyalty to other shoe brands.
My new boots
These boots are really lovely, but they're a bit tight on my chunky legs so, I'm going to send them back. I've bought things from this shop in the past and I've always been a fan of their products. I'm looking forward to getting a different pair soon!
Shoes ordered online with a discount
I tried buying some new shoes online, but the website was giving me a headache when I tried to use my coupon code. So, I decided to give the store a call, and this really lovely lady helped me out by applying the discount for me. A couple of days later, my shoes turned up, and they were exactly what I was after. I must say, top-notch service!
Burton shoes
I ordered a pair of shoes from hotter online. I had to return them because the style was not right for me. I just want to warn people that you have to pay for the postage in both directions, so it cost me £6.45 to try on a pair of shoes for 2 minutes. Email exchanges with customer services were unhelpful saying:
'We endeavour to make this information clear in our catalogues and online'.
As far as I am concerned it was not clear. When you don't have a Hotter shop to go to you don't have a choice... Well that is not strictly true... I choose never to use Hotter again. Absolute disgrace.
Review with most votes
My wife's favourite
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