Koi Footwear

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Koi Footwear

30% Would buy here again

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Spotlight: What are our customers saying?

K
K
I've placed quite a few orders in the past, the only one without any issues was the first. Their Kyoko boots with gold stars. I love these boots, they're my favourite and they've served me well for...Read on
Z
Zoey
Mostly I like to buy ankle boots from here. Reasons are very simple, they are very cheap here and the quality is really really good. Apart from this, i prefer to buy biker boots and velvet boots, ...Read on
M
Molly
Bought some chunky white trainers from here bc they’re sustainable / vegan and cheap! First pair of shoes from here and the quality is great and obviously the pricing is amazing. Would buy from her...Read on
D
dakota
a literal joke of a company, the worst costumer service i’ve ever experienced it’s genuinely so bad to the point it’s funny. i ordered boots from here THREE weeks ago with express shipping and obvi...Read on
A
Aaliyah Simms
DON'T EVEN RISK IT ! I was sucked in by the preppy marketing and cute chunky shoes as a student vegan in their early 20s. They are NOT CHEAP but I thought with the student discount I could swing i...Read on

All reviews (10)

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    Would buy here again
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    Multiple chunky boots

    I've placed quite a few orders in the past, the only one without any issues was the first. Their Kyoko boots with gold stars. I love these boots, they're my favourite and they've served me well for 2 years and counting.

    I ordered a pair of their red velvet ankle boots about a year later and the quality dipped substantially. The tongues in one of the shoes is shorter than the other and slides down into the shoe so often that they're almost unwearable for me.

    Following that, this year my friend bought me a pair of their boots in my size for my birthday & one boot is literally bigger than the other despite being "the same size" and "true to size" it crushes the foot it was sized to fit - so far customer support haven't been helpful at all.

    Shame to see a company I once loved dip in quality so much.


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    comfortable

    Mostly I like to buy ankle boots from here. Reasons are very simple, they are very cheap here and the quality is really really good. Apart from this, i prefer to buy biker boots and velvet boots, same reasons for them. Rest i haven't tried yet,

    How is the sizing? I'm a US 7.5, but this site doesn't have UK half sizes. So I'm between a UK 5 and UK 6. I don't know which size to get. I don't want them to be too tight or too loose. I'm so indifferent right now. Help, please lol!!

    always go for the bigger size and just wear socks if they're a bit big

    Muchas gracias. ?Como puedo iniciar sesion?


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    Would buy here again
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    Chunky white trainers

    Bought some chunky white trainers from here bc they’re sustainable / vegan and cheap! First pair of shoes from here and the quality is great and obviously the pricing is amazing. Would buy from here again if I found something else I liked :)))

    Muchas gracias. ?Como puedo iniciar sesion?


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    Would buy here again
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    black chunky ankle boots

    a literal joke of a company, the worst costumer service i’ve ever experienced it’s genuinely so bad to the point it’s funny. i ordered boots from here THREE weeks ago with express shipping and obviously haven’t received them, i’ve attempted so many times to email to see when i can expect them and got back the same generic email of ‘we have emailed the shipping company and will get back to you’. shockingly they never got back to me, and it’s now been four emails later, opening a dispute with paypal and trying to contact the shipping company myself since the customer service is apparently useless. i emailed hopefully for the last time, demanding a refund and got back a reply now telling me to wait 48 hours as my issues have been forwarded to ‘the team’. i don’t understand why it took me asking for a refund for my issue to finally be taken somewhat seriously. hopefully i can finally get my money back and never have to interact with this company again.


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    Warriors Heart Stomp Shoes- AN ABYSMAL EXPERIENCE.

    DON'T EVEN RISK IT !
    I was sucked in by the preppy marketing and cute chunky shoes as a student vegan in their early 20s. They are NOT CHEAP but I thought with the student discount I could swing it for some cute ones. BOYYYY WAS I WRONG.


    My experience with Koi footwear has been a disaster and continues to be so.

    DO NOT BE DECEIVED, or waste your time.
    I ordered a pair of Warrior's Heart Stomp shoes and had fallen in love with them months prior. After waiting 6 months for a restock email, I ordered them immediately. Having read and watched some reviews online, I sized up to a UK9/EU42. I ordered on the Thursday, requiring them on the Tuesday.

    They arrived, and arrived with UK9 on the box and on the papers. The shoes looked cheaper than expected, but meh. They were MILES too tight, and the bottom printed onto them said UK8.


    I immediately emailed customer service where I dealt with poorly written sentences, and finally managed to get the UK9's promised to be sent out once I send proof of purchase. I sent them back on the Monday and begged for next day delivery.

    They did not arrive in time. Wednesday, they came. The box and packaging slip said size 9. The shoes again, on the bottom, EMBOSSED INTO THE CHUNKY HEEL SAYS..... YOU GUESSED IT! SIZE 8!

    After sending a very curt messenger to their facebook page which is full of ads, I hope I'll get a response better than their abysmal and hard to understand customer service responses.


    I DO NOT BELIEVE THEY EVEN CARRY THIS SHOE IN A SIZE 9. I mean, that's cool and all, but don't advertise size 9 on your website as an option when it's not, and have me drop £45 to learn that lesson!
    Even if they do, to make the samemistake twice is incompetent, and wastes my time to go down the post office.

    If they do not have size 9, then I'll have to get them refunded, which I'm sure will be as enjoyable as pulling teeth. AND I'm sure will involve fighting for that £1.99 returns payment which is ridiculous anyway.

    I'd like to remind any Koi Footwear people it's false advertising to advertise products that are none existent. like... please >:(

    Save yourself the hassle, and don't be fooled by the cute shoes, you're better off elsewhere.


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    Chunky white trainers

    Horrible.

    I brought these shoes as a replacement for some Filas, due to the net hype, and within a few months the soles have developed cracks that have literally split the shoe in half, the quality of these shoes are very poor, cracking at the base (where the sides of the shoe attach to the soles), the actual outer material of the shoe is so cheap that it scuffs off with a slight breath. I was really hyped for this brand but the shoes aren’t long lasting, cheap quality and they are so expensive :((

    YUP, same here. It started after having them for two months and only wearing them a few times. I contacted them to request a refund and they never replied. Funny because they state on their website that their shoes are made to be durable. I've had £5 pairs of shoes last longer than those


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    Platform Mary Janes

    HORRIBLE customer service. Shoes didn't fit so I mailed them back, following the instructions on THEIR WEBSITE. I emailed after a couple of weeks and still hadn't received the refund. They asked for shipping receipt. I sent them confirmation it was delivered. They told me to wait 16 days. Still nothing. I had to email again and got the same copy and paste response to send the shipping receipt which I already had. Sent it again. Same response. Clearly they were not actually reading my emails. I had sent them the delivery confirmation FOUR TIMES at this point and still no refund. I had to comment on their Instagram and DM them to finally get a response. At this point I wasted $27 in shipping and they won't refund any of the shipping. Huge waste of time, money, and extremely frustrating.


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    Would buy here again
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    WORST CUSTOMER SERVICE EVER!!!

    POSITIVE: Ordering is easy, there are a lot of discounts and the delivery is fast. (except for when they don't have the pair of shoes, they just don't send it to you and they don't notify you either - if you write them they just send back the money and there is no chance to get the shoes without paying shipping costs again)

    NEGATIVE: There is a lot of negative! But most importantly: Their customer service is HORRIBLE!!!

    1) In my first order I, unfortunately, picked the wrong sizes, so I had to ship back the order. Since they claim to have easy return options, I specifically asked where to best send it back and they named me an address in the UK. After I sent it there and informed them, they said that they won't cover the costs since I sent it to the UK instead of a nearer depot in Europe. (I live in Austria.)
    They told me to send it there and then they refused to pay for it. It didn't make any sense to me at all!


    2) In the meantime I had placed another order and only received 3 out of 4 pair of shoes. One of them, again, was too small but apparantely sending it back would cost me just as much as keeping it.
    After some weeks had past I asked for the 4th pair of shoes since it stated that the shipment is being prepared. But instead of sending me the shoes they just gave me a refund for the pair stating that they don't have them right now.
    When I asked them if there is any way to still receive the pair since I don't want to pay unnecessary shipping costs AGAIN, they simply ignored my question and told me to get a notification via the website and place a new order once they are available. I mean, what the heck? That wasn't my fault at all!

    3) Since my currency is euros, everytime I get a refund from them I actually loose a lot of money due to the change of currency. Up until now I forfeited over 50€ for nothing.

    So, after these things happened, I wrote them a complaint email stating all those facts and pointing out how poor their responses where. All I got so far was a short reply that it was forwarded to someone and "if there is any related opportunity someone will get back to me". That was over two weeks ago.

    What is most annoying is that whenever they reply to you they act over the top friendly but when it comes to the content and serious questions, they simply ignore it or give you wrong information, not even apologizing when they were obviously in the wrong. I have never received such a bad customer service in my entire life!

    message them on instagram to get them to respond. I had to wait more than a month to get a refund and wast $27 in shipping. It was a horrible time


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    Would buy here again
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    panel heel boots

    Fast delivery, but the sizing was awful - have returned the boots and aw eek later I am still waiting on a refund or anyone to answer me from their customer service team,I have messaged via email/facebook and instagram

    I am very happy with my boots but im confuse how i send the back and get a bigger pair sent out

    Muchas gracias. ?Como puedo iniciar sesion?


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    Would buy here again
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    not worth the net hype

    I buy shoes from koi because i see really good reviews and really satysfied by the quality and look influencers. However the truth is far away from they ineternet and social media image. Quality of shoes is poor. There is glue wisible od the sides and the length of the shoe insert is diffrent in 2 paires with same size but we can blame the style of shoe in this case. I must admit that shoes are vegan like they said. Unfortunately, the smell of plastic is strong.

    Overall im dissapointed not by quality but by the false fame they shoudnt earn.
    I do not recommend.

    Muchas gracias. ?Como puedo iniciar sesion?


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Koi Footwear

Your footwear is often considered the most important part of your outfit. Even though you barely see them, you will be sorry for choosing the wrong pair of shoes while going on a hike or shopping trip. So where can you find the shoes that support your feet the best? One company that offers such footwear is Koi Footwear.But what quality lace-up boots will this shop provide? How comfortable will their court heels be? Will it take Koi Footwear’s delivery service long to send you your new sliders? And what customer service will this shop provide if you are not satisfied with your block heels? The best way of getting some inside information about this footwear supplier is by reading reviews written by real customers of Koi Footwear. Their comments, ratings, opinions, experiences and other remarks are all you need to decide if Koi Footwear is the kind of shoe shop you would like to visit.

About Koi Footwear
Koi Footwear is a shoe shop. The company started out as a women’s footwear manufacturer. Back in the 80’s, they were still called Elegant shoes and they made all their shoes in-house. Later, they moved their manufacturing to China. That’s also when they changed their name to Koi Footwear. The name is derived from Kon’nichiwa, which means ‘love’ in Japanese. They want the name of the company to reflect their love and passion for footwear. In their shop, you can find all sorts of shoes. There are ankle boots such as block heel boots, sock boots, velvet boots, Gothic boots, platform boots, studded boots, biker boots, flat boots, lace-up boots and Chelsea boots. If you want something longer, you can check their long boots section with knee-high boots and over the knee boots. Their heels section contains jewel heels, Perspex heels, wedges, block heels, lace-up heels, stiletto heels, court heels, embroidered heels, strappy heels and platform heels. If you rather want some flat footwear, you can check their flats & shoe section. In that section, you can find a supply of mules, flat boots, ballets, trainers, sliders and flat shoes. So whether you need some trainers for a long walk, some warm boots for cold weather or some stilettos for a night into town, Koi Footwear has it all.


Services of Koi Footwear
The boots, shoes and heels from Koi Footwear can be ordered online. Their delivery service will make sure the product is dispatched and delivered as soon as possible. Koi Footwear also operates a customer service for shoe lovers with a question or problem.

Complaints, Compliments and Tips for Koi Footwear
If you ever ordered shoes from Koi Footwear, we would like to hear what you can tell us about this footwear supplier. How comfortable and warm are their shoes? Did their boots look like the picture from the website? How long was the delivery period? And how friendly and helpful is their customer service department? Please write a review and share your personal Koi Footwear story.

Will the shoes from Koi Footwear fit you well? Read reviews about their boots, trainers, ankle boots, wedges, high heels, ballet shoes, flats and more