La Redoute29 reviews
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Women’s trousers
I have been a customer of La Redoute for many years and the garments I have purchased have been good quality however the problems arise when something has to be returned. I returned three packages about three weeks since and despite emails and telephone calls I still have not had a refund. Luckily I kept everything that proves I did return them and a copy of the tracking from Evri stating they were received by La Redoute on the 19th. This isn’t the first time I have had a problem with returns but it will be the last because once this is finally resolved I will not order from them again.
Clothes
You are an absolutely awful company that deserves nothing but a bad review! Customer Service sends automated replies and NOTHING GETS SORTED.
I made a purchase on 18th of October , returned goods the same week and have not been refunded for 6 weeks now.
I have been refunded for 3 items but I returned 5
54.11 pounds you still owe me !!
I do not understand why I have not been refunded for everything, it's been returned all in the same parcel
I have been regular customer shopping with you every months
I am absolutely devastated with the way my return was handled
If you don't refund me the rest of my money I will be phoning my bank, its ridiculous
Thanks for nothingThey sell nice things / the problems only start when things go wrong. I ordered an item which was never delivered to me, they know it was never delivered and yet still no refund. Now been waiting 5 weeks. They do not answer the phone or respond to emails and now they have blocked me on trust pilot!! I have lost £120 to this company who just won’t get back to me. This is causing me great anxiety but they don’t care they have my money !
fabric headboard
La Redoute seem to be allowed to advertise and sell items they don't have. 6 weeks wait and still not item. Getting fobbed off every time i get in touch. Only use their "new order" line as you will just be on hold forever otherwise. Buy elsewhere if you actually ever want to see your order.
Ottoman
I ordered an ottoman at nearly £200 back in January. It arrived damaged, so we arranged to send it back. La Redoute delayed the return as long as possible, blaming the supplier - even though the contract was between me, the consumer, and them, the retailer, and it is therefore their responsibility to work effectively with the supplier.
Eventually it was picked up on 21st Feb at 7.30AM on Sunday morning - a ridiculous time that even the driver complained about. It is now March and there is still no sign of my refund.
I've requested details of the formal complaints process, but they have disregarded me twice. This is my consumer right, and I will be going to the relevant authorities if I do not get the information the third time.Jacket
Very poor service overall. Money taken, item out of stock. Same old story it seems. I would never order from them again and I would advise anyone to avoid them.
Ladies jeans
There is no problem with ordering or delivery. The problems start if you wish to have an item returned and collected . As I am self isolating I couldn’t take the parcel to a Hermes site so arranged for collection. I am now on my 4th collection date and wait to see if Hermes collect tomorrow! I will never use La Redoute again .
Iron
Please be aware this company takes ages to solve complains. I have ordered an item that was delivered to the shop next to the property. It is a couriers responsibility and the company in question to deal with such issue and swift refund to the account.
I am now waiting 6 weeks for this to be resolved and am being CHARGED interest on the item I NEVER received !!!
So disappointed, shame :(Yeserday I attempted to buy 2 large square pillow cases - exactly what I wanted - everytime I tried to finish the site would not accept the order(out of stock, your log is wrong, etc) a very frustrating experience. Last summer I purchased napkins anf Table mats - beautiful , good service. Please La Redoute get your stock up to date and don't waste customers time.
Best clothing brand to go for
Very much of brand says about perfection and quality in total. I have been using this brand for long time. I have quite a collection of their best products. Its elite, comfortable, cost-efficient according to the standards and a must-buy brand.
i applied for a credit account but was refused. and their excuse was they could not identify me at my home address through the credit reference agencies. i contacted all 3 credit agencies who told me they do NOT understand why i was told that i could not be identified when i am on the electoral register. and have been for many years. so this was a LIE by La Redoute. i have an asian name by the way. i then used my moms name (my mom is english) name to apply for a credit account. and got accepted straight away. even though my mother has NEVER lived in this area. or even at my address. so therefore was NOT on the electoral register either. cut a long story short . . . i ordered goods in my mothers name. and paid them off. a while after i then get accepted an account. but when i explain to them (after being honest) that i opened an account before in my mothers name, paid it off, and then told them my asian i was then being treated differently. i then had an issue of logging in to my account. of course La Redoute caused this problem themselves for me. i complained about this. but no joy. and their response was (in other words) go to the ombudsman. and that is what i will now be diong. if you are a black or asian person? do NOT bother
About La Redoute
We all need clothes on our backs, and every now and then we want –or even need- some new items. But because there are so many shops, department stores and brands that sell all of these items, it might be hard to choose one that will (probably) be to your liking. So what is the best place to go looking for new clothing items? One of the shops that offer them is La Redoute. But does this online shop offer the kind of quality that you expect from your clothing? Will the shirts and dresses last for years or are they only good for one season? And how will their customer service deal with any complaints, questions or problems you throw at them? Read about these matters in reviews written by customers that have hands-on experience with shopping at La Redoute. These reviews, which are collected here on BritainReviews, can help you decide if La Redoute might be the clothing brand that you are searching for or not.
About La Redoute
La Redoute is a clothing retail company. The company was founded by Joseph Pollet, who opened up the shop in 1837. So the shop has quite a long history. The first catalogue was distributed in 1928. They sell clothing for both men and women. Their collection for women includes shirts, coveralls, swimwear, skirts, trousers, coats, jeans, shorts, bermudas,baggy trousers, trench coats, evening dresses, t-shirts, cardigans, jumpers, blouses, sweatshirts, blazers and more. They also have a collection of lingerie like dressing gowns, sexy lingerie, nightshirts, body shapers, pyamas, invisible lingerie, panties, thongs, tights, shorties, stockings and more. And they sell footwear like trainers, court shoes, sandals, moccasins, flipflops, ballet pumps, anckle boots, mules clogs, boots and more. And they have accessories like scarves, hats, jewellery, belts, glasses, bags etc. For inspiration, they have a ceremony lookbook, kaki safari lookbook, sportswear lookbook and maternity lookbook that you can take a look at if you need clothing for a specific occasion. For men they add polo shirts, cropped trousers, briefs, underpants, boxer shorts, warm underwear, suits, bow ties etc. And they have a collection for children. Besides clothing, they also offer homeware. Examples of this are household linen, bedspreads, flat sheets, pillowcases, table linen, duvet covers, deco textile, carpets, bedding, storage solutions, table decoration etc. Their collection of brands includes Esprit, Numph, Dim, Rosy, Jessica London and Soft Grey.
Services of La Redoute
You can order the items that you want on their website. La Redoute will make sure that they are delivered right to your home. You can pay with Visa, MasterCard, Meastro, Visa Electron, American Express and Paypal.
Complaints, Compliments and Tips for La Redoute
Do you own any clothing that was ordered at La Redoute? Or maybe you bought it at their store. In both cases, we from BritainReviews would like to hear about your experience with this company. Are their trousers comfortable? Does their jewellery stay pretty? And is their nightwear cosy enough to sleep in? Please let us know via a customer review.
Do you own a dress, nightwear, swimwear or suit from La Redoute? Read customer reviews about this clothing brand with shirts, jeans, coveralls etc.
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Categories La Redoute
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
Page Statistics
Seite online seit: 25 May 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Best clothing brand to go for
Very much of brand says about perfection and quality in total. I have been using this brand for long time. I have quite a collection of their best products. Its elite, comfortab... Read onBy: Stephen Yemen