LilySilk31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Sleeve gave up after one morning
I put the wool jumper on for a quick commute and by lunchtime the sleeve seam had split right down the side — proper seam failure, not a tiny hole or a snag. The knit felt alright when new, a bit soft and slightly pilled already, but not the sort of thing you expect to come apart after basically one wear. I wear jumpers for everyday stuff — walking the dog, buying coffee, running errands — nothing rough, so it felt like poor workmanship rather than misuse. I emailed the company saying I didn't want to send it back, I just wanted a repair, replacement or a refund as the law lets you ask for, and then I got a bizarre automatic reply about silk being delicate. Silk? It was wool. After that it was the same line about a 14‑day return period over and over, even when I explained I wasn't asking for a simple return. I sent photos, chased them, wasted time on long replies. The jumper itself is fine to the touch but unreliable; I'm disappointed and won't order from them again.
A parcel with a quiet secret
I opened the parcel thinking, great — silk at last, then realised one of the shirts was missing. Ordered two silk shirts and some underwear from the US on 2 August (from the website) — parcel arrived from China, which they didn't mention anywhere. That in itself would be fine if they'd been upfront, but it felt a bit sneaky. The box was neat, tape intact, everything looked proper, so the funny part is either they only put one shirt in, or something happened before packing. No invoice, no packing slip, nothing to check against — just a blank feeling. I buy silk elsewhere and normally you get a little note and everything matches; here I'm left waiting, annoyed, and having to chase customer care. I emailed them; fingers crossed they'll sort it (I will update if they do). The shirts are pricey, so it's irritating to be missing one and to possibly wait another fortnight. Not a disaster yet, but poor transparency and the missing item are the main issues. I'm annoyed but still hopeful — it's the customer care response that will make or break this for me.
Almost put off at first
polite agent apologised, offered an immediate refund or a replacement in proper packaging. I chose a replacement and it arrived, boxed and presentable, two days later. So although their packaging slip‑up left a bad first impression, the product quality and the quick, professional aftercare convinced me—I'm satisfied in the end. I'll keep buying, but I’ll be checking packaging on arrival and I’d expect this company to keep standards consistent. Not perfect, but acceptable now overall, really.
Nearly gave up, then it was sorted
I was halfway through a proper sulk when their reply finally landed. I first saw the blouses on Instagram after a mate flagged them to me, they looked perfect so I ordered three. They went missing for weeks and, frustratingly, the delivery company never had my contact details so everything got sent back — that was the main hiccup. Customer service was slow to get going, I had to chase, but in the end a friendly agent apologised, arranged a refund and even threw in a small voucher. Not flawless, and the delivery mess was a pain, but I’m genuinely relieved it didn’t turn into a nightmare. For the price and the way they made amends, I’m pleased overall and would consider buying again.
Billing confusion but eventually resolved
double-check currency on checkout, save screenshots and keep your card statement handy. I’m sceptical about shopping there again, but at least this time persistence paid off. Might shop elsewhere next time unless the site makes the currency clearer.
Half my order, half my patience
I was standing by the door, parcel on the mat, thinking "right, new pillowcases, bliss" — and then noticed the box had been opened and sort-of resealed. That set the tone. I hesitated before ordering anyway, I mean I’d seen mixed reviews and I’m fussy about silk, but I’d been a customer for years and have their second-highest loyalty tier, so I thought I'd give it a go. First impressions of the fabric were fine — soft, nice colour — but four pillowcases were missing. I asked for a refund because I’d be away on holiday and didn’t want a re-shipment. That’s where it went downhill. Emails drip in, replies take ages, and they keep offering to resend when I’m repeatedly saying "no, please just refund me." At one point someone suggested I contact the police, which felt a bit over the top and, honestly, rude. I tried to be reasonable — maybe customs opened it, maybe a courier problem — but the slow, circular customer service wore me out. So the product itself? Not bad. The aftercare? Poor. It’s not all terrible — the silk performs well — but the hassle has made me think twice about coming back. Small improvements in communication would’ve kept a loyal customer, I reckon.
A hiccup worth knowing about
some items are actually decent quality and feel nice to wear. It’s usable, not perfect. But if you’re outside the US and worried about sizing, be prepared for a potential headache — and keep receipts, take photos, that sort of thing. I’ll probably buy again but only with huge caution.
Silk bedding purchase
I've bought silk bedding from this company quite a few times now and honestly, I couldn't be happier with both the quality of the products and the service. The bedding is so luxurious and really well-made, plus the customer service team are always super helpful and quick to respond. Big thank you to them! ❤️❤️❤️
Blouse with deep creases
I was really disappointed when I got my blouse because it had deep creases all over it. Even though I followed the washing instructions, the fabric was still super wrinkled, so I had to get it professionally pressed before I could wear it. I think the fabric being thick didn't help, as maybe a thinner fabric would have come out better after washing.
Silk sheets purchase
I bought some silk sheets from this company not long ago, and had a few problems with ordering online. But after my order went through, I got in touch with customer service by email to sort it out. I was really pleased when they fixed the issue in just over 12 hours, and the person I dealt with was really helpful and polite. I'm grateful for how quickly and efficiently the customer service team responded.
Recent dress purchase
I recently bought this dress and I must say, I was really impressed with it. The quality and the colour were spot on. It looked exactly like it did on the website and the material felt so luxurious. I can definitely see myself coming back for more after this experience.
Silk items for my bed and silk shirts
I got myself some silk bedding and a few silk shirts. Quality is a top priority for me, and I have to admit that the items are excellent. The customer service team is very helpful and always ready to sort out any issues. I will definitely purchase from them again!
Silk bedsheet purchase
I bought a silk bedsheet from this company, but it turned out to be rubbish quality. After using it for only 4 to 5 months, the fabric started to look really bad and fall apart. The customer service wasn't great either - all they said was to wear socks in bed to stop it from getting worse. The small refund they gave me didn't make up for how disappointed I was with the product. Overall, I had a really bad experience with this purchase and I wouldn't suggest it to anyone else.
Silk bed sheets
I just wanted to say a huge thank you to the team! They've been so friendly and supportive. Whenever I've had any questions, they've been quick to respond and offer me advice. I feel really reassured about my orders now. This was my first time ordering, but it certainly won't be my last!
Luxurious silk, cashmere, and merino wool products
I've been really impressed with the silk, cashmere, and merino wool products I've bought from this company. They're so beautifully made, with such attention to detail, and the fabrics feel absolutely luxurious. Whenever I've needed help, the customer support team have been great - Apple, in particular, really went the extra mile to make sure my personalised requests were taken care of, which made the whole ordering process super easy. I keep coming back to this company because of their top-notch products and fantastic service.
Dress too small
The dress I ordered was too small for me because the US sizes didn't match up with the Australian ones like they said it would. But at least I didn't have to pay for shipping to send it back!
Luxury silk bed sheets
The customer service at this company is absolutely fantastic! I had a few questions before buying and they got back to me straight away, giving me all the help I needed to place my order. And let me tell you, the silk bed sheets are just amazing! They are so luxurious and comfy to sleep on. I couldn't be happier with how everything went with this company.
Silk top purchase
I'm really happy with the silk top I bought recently. The website didn't have loads of stuff, but it helped me find exactly what I was looking for. I was chuffed to see there was a sale on when I ordered, which made it even more of a bargain. The silk top feels so luxurious and soft, it's my first time buying silk and I'm amazed at how comfy it is on my skin.
Custom silk pyjama set order
I bought a personalised silk pyjama set not long ago and, on the whole, I'm quite pleased with it. The fabric, the colour, and the style all meet my expectations. The only issue I have is with the fit. I had it custom-made because I'm bigger on top than on the bottom, but the bottoms turned out to be much too high-waisted for my liking - they're almost up to my chest! This wasn't what I had in mind when I chose the mid-rise option. Despite my love for the set, I'm now worried I can't return it as it was specifically made for me.
Silk shirts
The silk shirts I got were just amazing! What I really liked was being able to check out the clothes from different views and seeing real photos from customers on the website. The quality was really good, and the shirts were really well-made. Plus, the delivery came on time with secure tracking. I'll definitely be coming back here to shop. Thank you!
About LilySilk
Sweaters, pyjamas, robes, and loungewear are products made from silk that everyone wishes to possess for their comfort. Silk is a fine fiber that is excreted by the silkworm or other arthropods. This material has been used in the manufacturing of various clothes and bedding. Many people prefer silk products due to their comfortable nature when worn. Over the years, silk has gained popularity in the production of different types of clothing and bedding, making it a cherished material. For those who prefer silk products, LilySilk is a company that specializes in manufacturing and distributing such items. Reading customer reviews can provide insight into the company's products and policies.
About LilySilk
LilySilk is a company that focuses on producing and distributing silk clothing. Established in 2010, the company claims to have expertise in silk-making, design, manufacturing, and distribution. The company was founded 11 years ago after conducting extensive research that led to the creation of items from natural fibers. They aim to enhance life experiences by showcasing dedication and inspiration in clothing production. For customers interested in staying updated with LilySilk's activities, the company is active on various social media platforms like Facebook, Instagram, Youtube, Twitter, and Pinterest.
Products and Services of LilySilk
LilySilk specializes in producing and supplying silk clothing robes and beddings. They offer featured categories on their website for customers who prefer shopping online. The apparel category includes silk T-shirts, sweaters, and underwear. Those looking for silk sleepwear can explore the sleepwear section, which includes pyjamas and robes. In addition to these categories, face masks, silk knits, fabrics, and Polo shirts are also available. LilySilk collaborates with well-known brands such as Marie Claire, Bazaar, Bustle, and Cosmopolitan.
LilySilk Shipping and Return Policy
The online marketplace features a user-friendly website where customers can easily browse for their preferred products and place orders. Shipping typically takes 1-2 business days, depending on processing times. Delivery can range from 2-4 business days in the USA to 3-4 business days in Europe. LilySilk ships to various countries like the USA, UK, Canada, Australia, and Singapore. Shipping is handled by carriers like DHL, FedEx, USPS, TNT, OCS, UPS, and other couriers based on the customer's location. Returns are accepted within 60 days of receiving the product if the items are unopened, unused, undamaged, and in their original condition.
Compliments, Complaints, and Tips for LilySilk
If you have previously purchased from LilySilk, we would love to hear about your experience with their products and services. Were you satisfied with the quality of the products you received? Did you find their products worth the investment? How was your experience with their delivery service? How would you rate the company in terms of product quality? Do you have any suggestions for improvement? Would you confidently recommend their products to others? Share your feedback as we value your thoughts.
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Contact Information
556 N. DIAMOND BAR BLVD. STE 207
91765 DIAMOND BAR, CA
United States
📧 support@lilysilk.zendesk.com
Categories LilySilk
Fashion Reviews & Experiences | Online shopping
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Last update: November 2025
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