Loom & Leaf3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Helpful people, disappointing mattress
Seventeen months in, I found myself waking up like I’d spent the night folded into a deckchair. The delivery itself was straightforward enough, although the mattress arrived with a stain and several loose threads, which wasn’t exactly the grand unboxing moment I’d imagined. Customer service were genuinely good, to be fair. They offered a replacement straight away, but I decided to try cleaning the mark first and managed to get it out, so I kept it. The bigger issue has shown up over time. I chose the Relaxed Firm because I sleep on my side, yet my hips and side now ache regularly and the mattress just doesn’t feel supportive anymore. It seems like the soft upper layer is too thick, so the denser foam underneath never really gets a chance to do its job. There are also small tears in the top fabric, which feels surprisingly thin for something at this price. My previous memory foam mattress lasted nearly ten years and was still in decent shape when I replaced it, mostly because I was told it was probably time. Bit of a regret now, honestly. Saatva’s team were polite and responsive throughout, but I’d advise people to look beyond the first few weeks and consider how the mattress may hold up after a year or two.
Centre dip, replaced and better
if you're using it at a second home, try it a few times and report anything early. Bit annoying at first, but overall relieved. Ordering was straightforward originally; I'll likely buy again despite the hiccup.
The one that needed swapping
the middle felt like it was sinking, like someone had left a cave under the mattress. Not what I expected given the price, so I rang them up and was pleasantly surprised — they sent a replacement without any bother. That right there calmed a lot of my nerves about the company, because faults happen and how they're handled matters more than flawless products, I reckon. The second mattress felt solid and well made at first, noticeably firmer and you could tell it was put together properly, no cheap bits. But after a few months it started to feel almost too hard; my shoulders and hips protested and I was waking up stiff, which wasn't great. We tried a foam topper from Amazon to soften the pressure points and for a while that helped — maybe seven months — but then it made the whole thing feel like quicksand and we were sinking rather than sleeping. Took the topper off, gave the mattress a go on its own again and the aches came back, plus headaches some mornings. I tried calling but missed them, then used the online chat and spoke with Timothy. Initially he said the usual line about the 180‑day window, which was annoying, but he went away (I assume spoke to someone) and came back with a proper offer: swap it for a softer option. I asked for his advice — classic or hybrid, given our long history with memory foam — and he steered us to the hybrid. He arranged the exchange, covered the cost difference because the hybrid was cheaper, and didn't charge a restock fee. No faff, no long hold music. So yeah, the mattress itself isn't perfect — the firmness levels were inconsistent for us and the topper experiment was a mixed bag — but the build quality felt good and the aftercare was excellent. I'm still mildly critical about why two mattresses felt so different, but the way the company handled it turned my misgivings around. If you're wary about buying sight unseen, know that they seem to back their product and will actually sort things out if it goes wrong.
About Loom & Leaf
Loom & Leaf is a retailer operating under that name, offering products associated with home and lifestyle use, such as textiles and décor items. The business serves consumers seeking household furnishings and related accessories. Loom & Leaf may trade through an online shop and/or physical retail presence under the Loom & Leaf brand.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Homeware Reviews & Experiences
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Last update: September 2026
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Review with most votes
Helpful people, disappointing
Seventeen months in, I found myself waking up like I’d spent the night folded into a deckchair. The delivery itself was straightforward enough, although the mattress arrived wit... Read onBy: Roxanne Williams