Rugs Direct - Overall Rating based on 23 reviews
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Colourful living room rug
I recently bought a rug from this store and it turned out to be just as colourful as I expected, making my living room look more lively. However, one of the edges looked a bit wonky, but it wasn't a major issue. What really annoyed me was how complicated the checkout was on the website. I had to go through the hassle of setting up a PayPal account just to pay with my card, which felt like an unnecessary extra step. It was frustrating to be pushed into something I didn't want to do, making an already tedious process even longer.
Delayed delivery on rug purchase
I bought a rug from this shop and I got an email saying the delivery was delayed. They made me wait 12 weeks! I waited an extra 10 weeks and in the end, they just refunded me. It's been a total waste of my time and I'm really unhappy with the service.
Disappointing rug quality
I bought a rug from this company not long ago and I was really let down by the quality and thickness of the product when it turned up. It didn't meet the standard I was hoping for and I knew straight away that I wanted to send it back.
My new rug
I'm really pleased with my new rug! It's so soft and looks fantastic in my room. The quality is top-notch and it was well-packaged when it arrived. The service was great too, so thank you!
Washable rug for kitchen
I was in need of a washable rug for my kitchen and came across the perfect one on this website. The whole process was really simple and quick, and to top it off, I got a discount because it was the Easter holidays. The rug arrived quickly and matched the description on the website perfectly. I'm really pleased with my purchase and will definitely be returning to shop here again.
Affordable, hassle-free rug
I bought a rug from this company not too long ago and I have to say, I was really impressed. The price was great compared to other shops, and the quality of the rug was even better than I expected. Ordering it was easy peasy and I didn't run into any problems. The best bit was the delivery - no fuss at all, and the rug turned up in perfect shape. All in all, I'm chuffed with my purchase and would definitely suggest this company to anyone looking for a new rug. Cheers!
Rug purchase
I recently bought a rug from Rugs Direct. The delivery was quick, and they kept me updated throughout the whole process which was good. However, I was a bit disappointed to see that the colour of the rug was not exactly like it was in the photo and didn't really match my living room. Despite this, I was happy that I could return the rug for a refund, even though I had to pay for the return. It would have been easier if they offered samples of the rugs to avoid the need for returns because of colour differences. Nonetheless, I was really impressed with the customer service I got and the huge selection of rugs they have on their website. In general, I wouldn't mind ordering from Rugs Direct again in the future.
Colourful Rug
I bought a lovely rug from this website recently and I have to say, I was really impressed with the whole experience. I got informative emails at each stage, right from placing the order to receiving the rug. The packaging was great, making sure the rug arrived in perfect condition. And best of all, the colours of the rug were just like they looked in the online picture.
Outdoor garden rug purchase
I bought another outdoor garden rug from this company and I have to say, I'm really impressed once again. Their products always surprise me with their quality and the rugs are so durable. The design and colours are lovely, they really add a touch of class to my outdoor area. My friends and family have all given me compliments on how nice the rugs look in my garden. I'll definitely keep coming back as a customer because their products are consistently top-notch.
Colourful and vibrant rug with useful add-ons
When my rug from Rugs Direct arrived, I was really happy to see that it came on time and was exactly what I wanted. The quality and colours of the rug were really good, and I found it to be thick and comfy to walk, sit, or lie on. On top of that, Rugs Direct offered some handy extras like anti-slip underlay and stain protector. The underlay was a bit pricey, but being able to get it all sorted at the same time was definitely worth it. Overall, I'm pleased with my purchase and would definitely recommend Rugs Direct to anyone looking for a colourful and lively rug with some useful extras.
Great quality rugs, excellent customer service
I recently purchased some rugs and I was pleasantly surprised by the high quality and affordable price. The customer service was great, they kept me informed throughout the process from ordering to delivery. They were really friendly and helpful. Even though there was a mix-up and I received the wrong rug, they quickly resolved the issue when I called them. It was a great experience!
Big Rug
I ordered a huge rug which took ages to arrive because it was out of stock! I had to wait for 4 whole weeks, it felt like forever! But the company kept me updated throughout the process which was great. The rug looks really nice and fits well in my room, so I'm happy with it.
Rug with a little fault
I bought a rug from this company and I was quite pleased with it at first. But, after a couple of months, I spotted a small issue with it. I got in touch with their customer service and told them about the problem. I have to say, they handled it really well and quickly sent me a new rug. I really appreciate their kindness and how they sorted out the problem for me. I will definitely be a regular customer now and will be ordering from them again. A big thank you to the whole team, with a special mention to Christine, for really caring about keeping customers happy.
New rug purchase
I recently bought a new rug and honestly, it was amazing. From ordering to delivery, everything was great. The website was easy to use and they have rugs for every budget. I also got the underlay as suggested and it really helped keep the rug in place. The quality of the rug was way better than I expected, the colour was just like the online picture and the pile was really plush and thick. I was so happy with my first purchase that I ended up buying another rug for a different room. Overall, I'm really pleased with Rugs Direct and would definitely recommend them to anyone looking for a new rug.
Jazzy rug for the living room
I bought a bright, lovely rug for my living room from Rugs Direct not long ago. The quality and design are really great, but my experience was a bit spoiled by a delivery mix-up. I placed my order and then waited ages without hearing anything about when it would arrive. I got fed up with not knowing what was happening, so I got in touch with customer service to ask about my order. They told me that the courier had actually lost my rug, but they promised to send a replacement without delay. Finally, after waiting for a total of 6 days, the rug arrived. I do appreciate them fixing the problem, but it would have been much better if they had sorted out the logistics and kept me informed.
A rug that looked just like the picture I saw online
I bought a rug that looked exactly like the picture I saw online and it came super fast. I ordered it one day and it was delivered to me the next day. The rug is really good quality and it fits perfectly in my room. I'm really pleased with my purchase and would definitely suggest this company to anyone in need of a nice rug.
Rug runner
I really love this rug runner I got from this place! It's actually my third one from there, and they've all been great. I ordered it and it arrived really fast, just within 24 hours. I'm definitely going to recommend this company to all my friends, they're awesome.
Rug purchase
I recently bought a rug from this company and I couldn't be happier with the quality. It's really nice to look at and feels great too, plus I think it's a good deal for the price. I'm really pleased with my purchase and would definitely recommend this company to anyone.
Large area rug
I recently bought a big area rug from this website and I have to say, it was a brilliant experience. The website was so easy to use, which made it really straightforward for me to find exactly what I wanted. They had loads of rugs to choose from, with lots of different styles and sizes available. On top of that, they kept me in the loop every step of the way about when my rug would be delivered.
Rug order with promised next day delivery and promo code
I recently ordered a rug from this company because it said it was in stock and available for next day delivery with a discount code. But, to be honest, my experience was pretty disappointing. I waited 17 days for the rug to arrive, even though I was promised it would be delivered the next day. When I contacted customer service, a guy called Graham told me the rug would be with me the next day, but it never showed up. Then, on the 18th day, I phoned them again and was told the rug was still on back order with no idea when it would come. I was frustrated by the lack of communication and broken promises, so I decided to cancel my order. But, they said I'd have to wait another 2-4 days for a refund. Overall, the service and communication from this company were really poor, and I think companies should only sell products that they actually have in stock and can give reliable delivery estimates for.
Review with most votes
what's the best for the floor
best e-commerce company to buy rugs, it can totally change the interior of your house, that's happen with my house. the quality is extraordinary, however there are some expens... Read onBy: Sandra Chadwick