Martinelli - Overall Rating based on 4 reviews
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Damaged boots purchased for a gift
We bought a pair of boots from Martinelli's official website as a gift. Unfortunately, we were only able to check the boots when the gift was delivered. Upon opening it, we noticed a scratch on the toe area, which seems like it was caused by rough handling during packaging or storage. We reported the problem to the website (C00586380) for a return and attached photos. Instead of owning up to their mistake, they tried to blame us by saying there were signs of wear. Honestly, I have no idea what they saw in the photos, considering we only took the boots out of the box and then put them back in. If they think the boots look worn in the photos, then they should know the quality of the products they send out under their own brand. Not only did they fail to provide a solution (leaving us with expensive defective boots that we wouldn't have had if we used them normally), but they also showed really bad after-sales service by refusing to reply to our emails. After days of silence, we had to give them a call. I had a much higher opinion of this brand before, but now I definitely recommend against buying from them online due to the poor quality of their products and service.
Clothes
I recently bought some fantastic clothes from this website! The quality of the items is really impressive and they offer free size exchanges, which is great. My order arrived in just three days, super quick! The customer service chat is top-notch, you get to speak with real people who are very helpful.
Quality products with personalized customer service
I was really impressed by the quality and elegance of the products I bought, as well as the attentive and personalised customer service. They dealt with every request efficiently and effectively, adding that personal touch. What really stood out was the exceptional customer service - they made sure to personalise every interaction and resolved any issues promptly.
Amazing Footwear
Martinelli is one of my favourite go to company for all my footwear and reason is that customers have access to their delivery services, terms & conditions, privacy policies, cookie policy, shipping & exchanges, and other support services when they visit their website.
Another premium fact about Martinelli is that they offer their customers different types and brands of footwear. Their footwears come in different colours and designs. Each product comes with a 30-Day refund or exchange policy.
Martinelli offers their male customers the following types of shoes they include sneakers, lace up shoes, boots, slip on loafers, and boat shoes. Their shoe collection includes for comfort, special occasion, top ventas, essentials, urban style and business man while also offering leather and fabric accessories. their women shoe types include court shoes, ankle boots, loafers & laces, sneakers, sandals & clogs, heels, flats, and ballet flats. They also provide other bags and leather accessories. They also allow customers to custom-make their shoes.
Review with most votes
Amazing Footwear
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