MattressNextDay24 reviews
This score is based on 24 genuine reviews submitted via BritainReviews since 2017.
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I have to be honest — when I first saw this mattress I was intrigued. A mate had mentioned it and then I read a few bits on the retailer's site and a consumer magazine had given it a decent mention, so I thought, why not. I was chasing something that would stop me waking up in a sweat and it sounded like the answer. In practice it's been a bit of a disappointment. The surface does feel soft, pleasant to the touch at first, but the “cool” promise? It never really took effect for me. If you’re someone who gets warm at night, you’ll notice it holds onto heat more than they lead you to believe. I checked the tags after it arrived (I know, rookie mistake to not do it straight away) and saw the padding and cover were polyester-based. That explained a lot — polyester is fine in clothing sometimes but for sleeping when you overheat it’s not great. You end up feeling warmer than you expected, and that’s annoying when you bought it specifically for that reason. Comfort-wise, it’s softer than a marketed “medium firm” mattress should be. You sink into it — not a subtle hug, but a proper sink — so if you’re on the heavier side you won’t get the support you need. I’m over 100kg and my hips felt like they dropped in, which then made my shoulders ache. The first couple of nights I tried to convince myself it would settle, that it’d feel different after a week, but it didn’t really change. I did try customer service when I realised the cooling claim didn’t match the materials and that it wasn’t firm — getting help was more or less impossible. They were slow to reply and didn’t offer a solution that worked for me. Also the returns policy felt pointless; once you remove tags or sleep on it, chances of returning it are slim, which left me stuck. On the plus side, delivery was alright — arrived when they said it would and the guys set it up quickly. But overall, if you need a mattress for overheating and for decent support, I’d think twice. I’m now saving for something with natural fibres and firmer backing. Bit of a regret, really, and a frustrating waste of money.
Dodgy start, comfy end
returns are on you. That annoyed me. I had to decide whether to fight it or just keep something I wasn't sure about. In the end I left it for a couple of nights. It softened up. The feel settled and actually left me sleeping better than I thought I would. The initial firmness turned into a comfortable balance, which surprised me. Service-wise, it was up and down. The first contact felt a bit brusque. But after pushing a bit, someone higher up offered to arrange collection if I really wanted. It took a while, and I did end up paying a fee before they refunded some of it, so that part was messy. Price was fair compared to similar options, though the return hassle nudged my impression down. If I had to give one piece of advice: check the packaging before opening and double-check the returns policy. And if you're on the fence, give it a week — things can change. Overall I’m glad I kept it. Not perfect, and the start was irritating, but the mattress itself is decent and now I’m sleeping well. Small flaws, but a positive outcome in the end.
Mattress delivery delay
I've just bought a mattress from this company, and I can't fault the quality at all. But, I have to say, the delivery was a bit of a letdown. They missed the estimated delivery date, and even after trying to get in touch with customer service, I didn't hear anything back. It was really frustrating how there was no communication and the delivery was delayed.
Best Buy mattress
I wasn't sure about getting this mattress because it was so cheap, but it's actually really comfortable and just what I was looking for. The delivery came quickly, even though the guys couldn't drive up our lane, so that was a bit of a pain. But all in all, I'm really happy with my purchase and I'll definitely shop here again.
Mattress purchase
I was really let down by my new mattress from this company. It arrived on time after I ordered it but when I checked it out, I found some damage. I got in touch with customer service right away, but they were slow to get back to me and didn't take responsibility for the damaged mattress. It's been so frustrating dealing with the lack of communication and the delays in sorting this out. I'm still waiting for a proper response and a new mattress to be sent out.
New mattress rocks!
Oh my gosh, I just have to say, this was honestly the best online shopping experience ever! My new mattress is seriously so comfy and was really affordable too. The delivery was incredibly fast and exactly on time, just like they promised. I would definitely give it a huge 10 out of 10!
Quick and efficient mattress delivery
The delivery team were absolutely brilliant - they stayed in contact and were so friendly and helpful all the way through. The mattress itself seems top-notch, I mean the delivery team even said so. All in all, I'm super impressed with the service from MattressNextDay.
'Order process very easy, contacted by email and phone to tell us time of delivery. Very helpful with delivery bringing mattress into property. All highly rated thank you.'
Simply put, the process of ordering was really smooth and I was kept well informed about when my delivery would arrive. The delivery team went above and beyond, they even brought the mattress all the way into my house. Overall, the service was top-notch.
Mattress delivery and removal
I bought a mattress from this company not long ago, and I must say, I was really impressed with their service. The delivery turned up bang on time, and the driver even gave me a heads up call with an estimated time of arrival, which was a massive help. They got rid of my old mattress in a jiffy, making the whole thing super easy. I'd definitely suggest this company to anyone looking for a new mattress.
Mattress delivery
I bought a mattress and paid a bit more for delivery after 6pm. But guess what? The delivery drivers turned up at 5pm, which was a bit frustrating, but luckily I was in. The mattress is brilliant though – no complaints there! When I got in touch with customer service about the delivery problem, they gave me a refund straight away without any fuss. The lady I chatted to was super friendly and really went out of her way to help.
Mattress purchase
I recently got a new mattress from this company and I have to say, the whole process was so easy. From ordering to delivery, everything was done really well. I was really impressed with how professional and efficient the service was.
The mattress itself was even better than I was expecting. It's really good quality and gives me a great night's sleep. I feel like I got really good value for the price I paid. I'm a very happy customer and would definitely recommend this company to anyone looking for a new mattress.
Overall, I'm really pleased and will definitely come back here for any future bedding needs.Mattress purchase, timely delivery
Buying a mattress from this online shop was a breeze, no hassle at all. The website was simple to use, and I quickly found what I needed without any issues. The mattress is really comfy and I'm very happy with the quality, especially for the price. I'd definitely suggest this shop to anyone looking for a new mattress.
Mattress purchase
I bought a mattress from this company recently and I was really happy with the whole experience. The ordering was easy, the website was user-friendly and I found what I wanted without any hassle. The customer service was great, they replied quickly to any questions I had. The prices were competitive and I felt like I got a good value for the quality of the mattress. The delivery was fast and I was kept informed about the progress of my order. Overall, I'm really pleased with my purchase and I'd definitely recommend this company to others.
Mattress
I bought a mattress from this company not long ago, and I have to say, the mattress itself was great. None of that memory foam stuff, just good old springs. But the delivery was a nightmare. The website somehow thought I lived on one of the Scottish islands, which I don't. It ended up taking them an extra 5 days to actually get the mattress to me. Despite that hiccup, I'm happy with the quality of the mattress.
Mattress
I bought a mattress from this place not long ago, and I have to say I am really happy with how it all went. The delivery came on time, just like they said it would, and the delivery guys were really friendly and left everything nice and neat. The mattress is exactly what I expected, and it's been so comfy to sleep on for the last few weeks.
Mattress purchase
I tried out the mattress finder tool to figure out which mattress would suit my sleeping preferences best, and it worked a treat. The mattress itself is absolutely fantastic - really comfy and supportive. Plus, the price was brilliant and the delivery was super fast and efficient.
Discount price, luxury mattress, Saturday delivery
I recently got this really fancy mattress on sale and honestly, it's like sleeping on a cloud! The delivery guys were absolutely lovely and managed to put it exactly where I wanted it. Without a doubt, it's the best mattress I've ever had!
Comfortable mattress purchase
I recently bought a really comfy mattress from this company and I have to say, it was the best buying experience I've ever had! The website was easy to use and I found exactly what I needed in terms of comfort and support. Ordering was simple and straightforward, with clear instructions at every stage. The best bit was that my mattress arrived the very next day, just as they said it would. The delivery guys were really polite and efficient, and they made sure to put the mattress exactly where I wanted it. Overall, I'm super happy with my purchase and would definitely recommend this company to anyone looking for a new mattress.
Mattress protector
I recently bought a mattress protector from this company and I have to say I am really happy with my experience. I had been looking for a protector for a weird size mattress and had previously bought one from Amazon, only to realise it didn't fit and I had to go through the hassle of sending it back, wasting my time and money. However, the one I got from this company fit perfectly and was exactly what I needed. The quality of the protector is fantastic and the delivery was super fast. I was so happy with my purchase that I ended up getting two more for my single beds. I would definitely recommend this company to anyone looking for a mattress protector.
First time buyer, new mattress
As a newbie customer at MattressNextDay, I was really pleased with how well they kept me in the loop during the order. They let me know exactly when my mattress was due to arrive, which made everything a whole lot easier. When it eventually came, I was over the moon with how comfy and top-notch the mattress was. All in all, I'm chuffed to bits with my buy and the great service from MattressNextDay.
About MattressNextDay
MattressNextDay is a UK-based company that specialises in the sale of mattresses and bedding accessories. Established in 2003, the company offers a comprehensive range of products, including memory foam, pocket sprung, and orthopaedic mattresses. MattressNextDay distinguishes itself by providing swift delivery services, including next-day delivery options, ensuring customer convenience and satisfaction. The company operates through its online platform, offering an extensive catalogue of sleep-related products designed to cater to diverse customer needs.
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Contact Information
MattressNextDay, 116 Joseph Wilson Industrial Estate, Whitstable, Kent, CT5 3SN
CT5 3SN Whitstable
United Kingdom
Categories MattressNextDay
Online shopping | Homeware Reviews & Experiences
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Last update: November 2025
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Review with most votes
Comfortable and soft
I was really searching for a comfortable mattress for me. My previous mattress was damn hard to sleep and because of that, I started suffering from spinal cord pain. well, my do... Read onBy: Sasha