Megalook3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Straps in the wrong place, then silence
I needed these wigs after a bad experience with another seller, so I was hoping this would be straightforward. It wasn’t. Both wigs arrived with the elastic bands sewn right by the jawline, hanging outside like some odd helmet strap. They should obviously sit near the ears and fasten behind the head, so neither wig is actually wearable. I sent photos and asked for a return label. No response at first. After chasing them, I got a message saying they’d “get back to me”, which was not much use really. They didn’t get back to me, either. The frustrating bit is that the fault is plainly visible in the photos, so this shouldn’t have turned into a long back-and-forth. I’m now left with two unusable wigs and money wasted. Pretty disappointing, to be honest.
Wary at first, but it did get sorted — eventually
no replies, then being ignored, and finally being blocked on social media. That part was really frustrating because I had to re-plan my hair last minute and it was a proper faff.
What annoyed me most was the mixed messages. One minute their support said they’d escalate and “reach out”, the next they were saying they weren’t connected to the TikTok shop — which felt a bit like passing the buck. I tried to stay calm but I admit I got impatient, and my messages probably got a bit snappy. Fair enough, I wasn’t exactly serene.
After a week of chasing I escalated matters and insisted on a refund. They started communicating more properly after that; it took persistence and a few reminders, but in the end they processed a refund and confirmed shipment discrepancies. So, relief — I got my money back and I could breathe again. It wasn’t a smooth journey though, and it cost me time and nerves.
Delivery was the weakest link: slow, confusing tracking updates and no proactive communication. Customer service was hit-and-miss — eventually helpful, but only after I pushed. If you’re thinking of using them, don’t expect a hassle-free experience; follow up yourself and keep records of messages. The price felt reasonable for the product I wanted, but because of the stress around delivery and the initial radio silence, I’d be cautious next time.
Overall I’m mildly satisfied that it ended with a refund, but I wouldn’t say I’d blindly reorder without reservations. Hopefully they tidy up their processes and communicate sooner; that would make a world of difference. For now: useful product idea, patchy delivery, and a customer service team that only gets moving when you press them.The courier who forgot how to phone people
full address, postcode, phone number — all there on my Megalook account. No missed call, no note through the door, just vanishes off into courier limbo and gets sent back the same afternoon. You can imagine my face.
About Megalook
Megalook is a hair salon providing hairdressing services such as cutting, styling and colouring. The business serves individual clients seeking personal hair care for everyday wear and special occasions. Services are delivered in a salon setting by trained hair professionals.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Megalook
Online shopping | Fashion Reviews & Experiences
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Last update: September 2026
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Review with most votes
Wary at first, but it did get
no replies, then being ignored, and finally being blocked on social media. That part was really frustrating because I had to re-plan my hair last minute and it was a proper faff... Read onBy: Karl