Rituals Reviews
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Various skincare and bath products
I popped into one of your stores recently and I just wanted to say the customer service was absolutely top-notch, like it always is. Every time I've visited your stores in the UK, at airports, or even overseas, the staff have been consistently brilliant. They're so professional, friendly, and patient, which really makes shopping a breeze. On my last visit, Charvita helped me out and she really went the extra mile to explain all the different products to me. I've also been looked after by Ella and Linda before, and I have to say their service was equally amazing. And can we talk about those birthday gifts? So generous - it really adds to the whole positive experience. Keep up the great work!
Personal care products
I've always been super pleased with the top-notch service I get when I buy my personal care stuff. Not long ago, I had a question and Alessandra was the one who helped me out. She wasn't just quick and effective, but also really nice and polite. I genuinely felt like a valued customer, and it's made me even more loyal to this company. The customer service team always goes the extra mile to make sure I have a good experience, which is why I'll definitely keep shopping with them in the future. Cheers to great service!
New beauty products
I absolutely love popping into this fab shop whenever I can, the folks there are just so lovely and super helpful. They always have a little natter with me and give me the lowdown on all the bits and bobs I'm getting for my face, hair, and body. The Meadowhall crew are just amazing, they always steer me in the right direction when it comes to picking out the ideal products! I'm chuffed to bits with my new beauty haul, it's as if they can read my mind and know exactly what I'm after. Big thanks to the team!
Body scrub purchase
I went to a store in Manchester that was in a handy location, and the customer service I got was top-notch. The girl who was working there really knew her stuff about the products and she made sure my shopping trip was enjoyable. She was really friendly, paid attention to my needs, and made me feel special as a customer. I ended up buying a body scrub, and I have to say, it smells absolutely amazing! Not just that, but it keeps my skin feeling lovely and refreshed for days.
Bath products
I bought some bath products from this company not long ago and I have to say, I was really let down by the whole experience. The staff didn't really seem to care and weren't very helpful at all. It was clear that they didn't care much about making customers happy, which is really disappointing. The whole thing just left a bad taste in my mouth, and I definitely won't be going back there again.
Lip balm and hand cream
The lip balm and hand cream I purchased were really pricey and I've just discovered that they contain harmful ingredients! I used to love shopping at that store, but now I'm having second thoughts.
Skincare purchase
I recently bought some skincare products, and I have to say, I was really impressed with the service I got. The lady who helped me, Sarah, was so helpful and really knew her stuff. At first, I was a bit unsure about trying something new, but Sarah listened to me and suggested products that she thought would be good for my skin. She didn't just suggest them though, she let me try them out before I decided. This kind of service is rare, and I was really grateful for it.
Fragrance sticks gift - Rituals of Mehr duo
I was given the Rituals of Mehr duo fragrance sticks as a gift because I thought they were too expensive to buy for myself. The scent is really nice, but I can't help but think that the sticks themselves seem a bit cheap. They bend easily, dry out quickly, and don't have a luxurious look, which is a shame considering how much they cost. Overall, I was hoping for better quality considering the price.
Customer Service Experience
I just wanted to chat about my experience with customer service at the store. I've been shopping there for a few years and always found their products and services top-notch. Whenever I've had a problem, particularly with a voucher, the customer service team have been really great.
Perfect for me
i am so tired with cosmetic products and so my skin. Rituals products are perfect for my skin. I ordered several products not only me, but my friends also ordered products from rituals. it doesn't harm your skin and your skin will be safe from any kind of reactions. it's 100 % natural !!!!
Diffuser refill purchase
I recently bought a diffuser refill online, but it turned into a nightmare. Firstly, my first order never showed up, but I got another item instead. Then, I got a huge parcel full of things I didn't even order. Trying to fix it has been a disaster. The customer service team seems clueless and ignored the fact that I never got my original order. They even made me take a photo of the box and its contents. It's so frustrating. All I want is my diffuser refill. Dealing with all this has shown me that if I didn't love the diffuser so much, I wouldn't shop here again.
Liquid hand soap
The hand soap they sell is brilliant! It smells amazing, leaves my hands feeling really soft and clean. I like how easy it is to lather up and it doesn't leave any residue. The packaging is also really nice, looks lovely in my bathroom.
Black Oudh fragrance sticks diffuser
I bought the Black Oudh fragrance sticks diffuser the other day in the hopes of giving my home a nice smell. Unfortunately, I was let down when I couldn't really smell the fragrance at all. I did everything the instructions said, but still, I can't pick up anything from the diffuser. Such a waste of money, I wish I never bought it. I wouldn't recommend it to anyone else who is wanting a strong scent in their home.
Membership renewal struggles
I used to be a member before, but my bad memory meant I ended up signing up again. It didn't take me long to remember why I had cancelled my membership previously. I couldn't even get onto the website, just like last time. I tried to reset my password, which to be honest, I don't even remember setting up because I joined in-store. The emails I got with the reset link kept taking me to error messages about a server being hacked or an insecure connection. My internet provider even blocked the site I was trying to get to. I sent pictures of the problems to customer service, hoping for some help. I sent the pictures lots of times and explained the issue clearly. But, I didn't get the first two reset emails, and when the third one finally came, it was another useless link that didn't work. The domain was blocked because it didn't belong to the company or had been taken over by hackers trying to steal my information. How exciting... After a week of frustration, I gave up. To make matters worse, the third email was from someone in Sweden, despite the first two being in Danish. But, the content was equally unhelpful.
Car perfume set purchase
I recently bought a car air freshener set online and was disappointed by the misleading advertising. The description said the set would come with x 2 refills, but when it arrived, I discovered only one 'refill' was included, as they considered the product already in the holder a 'refill'. It was confusing and not clear. When I contacted customer service about this issue, they gave me a strange explanation of what a 'refill' was, which I thought didn't make any sense. I argued with them about their definition, but they responded in a patronising and ignorant manner, making sarcastic remarks about their 'life's a journey' slogan. Overall, I found the whole experience frustrating and unprofessional. I would advise others to be cautious of their advertising and customer service practices.
Aromatherapy candles
The candles in the shop smelled wonderful, but I was really let down by the lack of diversity in their hiring practices. The staff weren't very friendly or helpful either. I don't think I'll be going back there.
Hamam set
I got this Hamam set and the shower gel smells like petrol, I'm not even joking. It's disgusting, I can't even describe how bad it is. The shampoo isn't any better, it's got that strange smell too. And to top it off, my face went all red after using it, which is definitely not cool. I tried to take it back but they refused. I'm never buying this stuff again and I wouldn't recommend it to anyone.
Face cream and body scrub
The things I bought are really nice, you know. Like, when you put that cream on your face, it feels so good and the scrub smells really amazing! But, it's so pricey, isn't it? Who wants to splash out so much cash on beauty products?! And they use Yodel for deliveries, ugh. They couldn't even locate my house, which is strange because every other delivery person has found it fine before! What a nightmare. But they reckon they'll drop it off in 2 days, we'll have to see if they can actually pull it off.
ING voucher
I bought an ING voucher as a customer and I have to say, I wasn't too happy with the online ordering process. I found a product I liked that was on sale and tried to buy it using the voucher code. Unfortunately, even after entering the code, I still got charged the full price. It was really annoying and made me feel let down by the whole customer service. So, I decided to shop somewhere else where I could make a purchase without any hassle with voucher redemption.
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New beauty products
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