Minerva Crafts

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Minerva Crafts

29% Would buy here again

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Spotlight: What are our customers saying?

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Lynn Harvey
Outstanding quality and unbelievable prices Nervous at first to order had bad experience from another supplier but delighted to be 100% thrilled with the fabrics. I have recommended Minerva to t...Read on
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Deirdre MacDonald
Goods and delivery no problem. Website designer obviously poached from local lunatic asylum. Have given up trying to place my latest order and am going to ask my family to retrieve the money spen...Read on
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Cas
This is a fantastic shop, but the customer service is appalling, and no, they don't seem to be trustworthy, nor do they seem to value their customers. I paid £20 for the privilege of belonging to t...Read on
D
Donna Saunders
Always a good choice of reasonably priced fabric but have now experienced the customer service side of the company and they are appalling. They sent 1/2 metre instead of 3 metres. I was asked to se...Read on
N
N G
I've still not received the order nearly a month after placing. Initially I was sent the wrong fabric. Its taken nearly 2 weeks after advising them for them to mail the correct fabric. They say ...Read on

All reviews (7)

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    Would buy here again
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    Seven dress fabrics mainly suitings

    Outstanding quality and unbelievable prices Nervous at first to order had bad experience from another supplier but delighted to be 100% thrilled with the fabrics.
    I have recommended Minerva to two friends and we are all sewing like crazy. Thank all the staff this is one happy customer who will be ordering again this week.


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    Mixed craft items

    Goods and delivery no problem. Website designer obviously poached from local lunatic asylum. Have given up trying to place my latest order and am going to ask my family to retrieve the money spent on my gift voucher. I will not be patronising Minerva Crafts with any further orders. Disgraceful

    Whilst writing, my son, who is totally au fait with technology has stated that he has never come across any worse website since he got his first computer thirty years ago


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    variety of fabrics and threads

    This is a fantastic shop, but the customer service is appalling, and no, they don't seem to be trustworthy, nor do they seem to value their customers. I paid £20 for the privilege of belonging to their Craft Club, with the promise of 20% discount on "special days". Their website was unable to cope with the volume of traffic on this "Special Day" and a lot of patrons missed out on the promised 20% discount. What started over a week ago as a polite request from me to cancel this subscription and a refund as they were unable to honour the promised discount, has now turned into more unfulfilled promises of discounts and an order I wish I hadn't placed. If only the customer service was as good as the merchandise, but I cannot recommend, nor will I be purchasing again.


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    Would buy here again
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    Cream rayon linen

    Always a good choice of reasonably priced fabric but have now experienced the customer service side of the company and they are appalling. They sent 1/2 metre instead of 3 metres. I was asked to send a photo, which I did, no response. Sent a further 2 emails, no response. Called numerous times, no answer. Finally got through and they offered to send the other 2.5 metres of fabric (does anyone here actually sew!), Then said they would not refund or resend until I sent them back the half metre of fabric, which knowing their time scales, could be another month. The man on the phone repeatedly said 'I have apologised' without ever apologising.
    I am so cross, I will not order from them again.

    Ditto, fantastic shop, appalling customer service. After paying £20 for the privelidge of a 20% discount on "Special Days", I found their website to be totally inadequate to cope with the volume of interest on one of these "Special days". After asking for a cancellation and a return of the £20 fee, on account of not being able to access the promised discount, I was told they would honour a 20% for the following week for those not able to make their orders during the weekend. Based on this promise, I placed my order. Suffice to say, nearly a week later and 8 emails sent before I was granted a response, I am still waiting for that 20% discount to be applied to my order. Ditto I will not order from them again, I just wish I'd seen this review before giving them £20 for nothing but agro.


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    Rayon Challis

    I've still not received the order nearly a month after placing. Initially I was sent the wrong fabric. Its taken nearly 2 weeks after advising them for them to mail the correct fabric. They say it is now in the post but there is no evidence of this on their site! It still states awaiting despatch. Buyer beware!


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    Cotton bias binding

    What ever you do, do not buy cotton bias binding form these awful people. Twice I ordered, should of known better after the 1st time. 1st excuse for crumpled and packed without any care bias was that the person who was packing it was new... OK, bit of training and direction and it should be fine... So I ordered again, this time 4 people have packed my cotton bias and ALL OF IT was the same, crumpled mess, some of it beyond saving and 2 items were wrong. I waited 4 days for a response and only reply I got was that they will resend the wrong items. No acknowledgement of the utterly shocking state of bias binding, no apology what so ever! I have spent hours trying to iron out the kinks and folds, half of it is beyond saving!!!! Be warned!


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    Would buy here again
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    No Updates and Refusal to Take Blame

    I placed an order at Minerva crafts, not my first (by the way, the first order, though I received it over a month before, never changed from "awaiting despatch" on my account on their website) and though I made the effort to delay placing an order until the Easter weekend and bank holiday monday had passed. It took 3 days for them to ship.
    While I understand that it was a busy time of the year, Minerva Crafts state on their website that they aim to dispatch orders on the same day if made by 3pm and if not the next day, also, that an email will be sent if there is to be any delay to their order for any reason. The only communication I received from them was my order confirmation email up until Friday.
    The Friday after I made my order, the post came and with no sign of my Minerva crafts parcel I filed an enquiry through their website and 2 minutes later got a despatch email. (a help desk woman that I called after this said it was "pure coincidence" but I doubt that) after 3 days of no communication from this site the minute I ask about my order, I get an email that literally means I can no longer cancel my order or get a refund without waiting nearly another week to receive the parcel and send it back.

    Absolutely disgraceful state of affairs. I won't be ordering from you again and am asking my relatives to retrieve the money paid to you for my gift voucher. The customer reviews show what an abominable concern this is.


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Minerva Crafts

Are you in search of a site to supplies for your sewing, knitting or other craft hobby? Minerva Crafts may suit your needs, both through their products and also the community that surrounds the site. Before delving in, have a read through some reviews of the business to see if it is what you are looking. If you are a customer already why not leave a review with your experiences.

About Minerva Crafts
Named after the Roman goddess often linked with weaving and crafts, Minerva Crafts was established in 1998 with the aim of being Europe's number 1 online sewing, knitting and craft retailer. The family owned business have since worked on creating an all inclusive online site for buying materials and sets for knitting, sewing and crafts. It also provides plenty guidance and craft tutorials for those just beginning with craft, both on their website and through calls or emails to its headquarters, which it encourages its customers to do. Their site has also won 5 awards including Best Online Retailer, Best Website for Sewing Resources, Best Sewing Blog.

Minerva Crafts Services
The Minerva site sells materials, tools, patterns and whole kits, split into the sections of fabric, sewing, knitting, needlework, crafts, quilting, home décor, bridal. The company emphasise their priority of always creating new and fun products to add to the site, such as the pattern of the week, in order to keep its customers engaged, and to ensure they stay on top of trends and innovations. This is also achieved by creating a sense of community on the website and their social media platforms, through aspects of the site such as a bloggers network, a sister website where people can submit their creations for others to view and learn from. The largest part of the community seems to revolve around its craft club and swatch club, which require a monthly subscripitions, but provides additional materials and allows member to meet and learn from one another. As they have only one location in the UK, deliveries are the focus of this business, which is why they claim to pride themselves on deliveries and value for money. Their website provides substantial information on procedure and pricing depending on weight, size and destination.


Here is an example of the skills you can develop with the tools and materials from Minerva Crafts

Complaints, Compliments and Tips for Minerva Crafts
Have you ever bought one Minerva Craft’s products or engaged with one of their clubs? Perhaps you have bought one of their sets and used it to make of your creations and have some feedback for the site? Or would like to encourage other to get involved in the blogging community. If so, why not leave them a review, positive or negative, so that other craft enthusiasts out there can get a feel for what the site is all about.

What is your opinion of Minerva Crafts? read customer reviews about Minerva Crafts for sewing, knitting and crafts supplies.