Lentiamo24 reviews
This score is based on 24 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Travel-time letdown then relief
I remember standing at security, lenses still on the kitchen table — that was the moment it hit me. I’d ordered daily lenses here for my holiday and kept getting the same “back in stock in two weeks” message, over and over. Annoying. I cancelled a few days before flying and, to my surprise, the refund turned up quickly and cleanly, so that felt good. Not perfect — communication was poor and delivery useless — but at least the money was sorted, so I can breathe.
Packing panic, saved by support
Packing, passport, charger, sunglasses — and one had a wobble. I bought these because my old pair were scratched and were giving me eye strain on bright commutes, so I needed a spare. A tiny screw worked loose and I sent them back with a pre‑paid Royal Mail label. The parcel then disappeared in post, but customer support were quick to deal with it, they investigated and, crucially, shipped a replacement without waiting for the return. Not flawless — the fault was annoying — but I'm relieved and would buy again.
Good shades, a few small niggles
Funny thing — the first time I put them on I actually forgot they were designer, they just fit and feel right. The frames sit comfortably on my nose, lenses are clear and not too heavy, so I wear them most days without fuss. Anna was spot on about the case colour I asked for, that arrived exactly as requested which mattered more than I expected. Only downside was the promised bag of sweets for paying by card never turned up, a small annoying thing rather than a dealbreaker. Delivery was quick and ordering was easy. If you want the freebies, double-check payment terms, but otherwise solid pick — looks good, wears well.
Quietly impressed
Honestly, I'd recommend them — after a wary start I'm actually quite pleased. I first spotted Lentiamo on a friend's Instagram story and my sister told me to give it a go, so I ordered more out of curiosity than anything. I was a bit sceptical about the low prices and whether it was all genuine, but the parcel arrived quickly and everything matched the description. Bought the shopper bag and the smiley contact lenses (a bit silly, but I like them). Also found out about the points later on, which was a nice bonus. No fuss so far, I'll stick with them.
Sunglasses purchased
I recently bought some sunglasses from this company and it's turned into a bit of a nightmare, to be honest. The website said they were in stock, but it's been nearly four weeks now and the delivery keeps getting delayed. When I asked for a refund, they said no and now they're just ignoring me. Dealing with a company that doesn't keep their word and offers rubbish customer service is really annoying.
Daily contact lenses purchase
I want to share my recent experience purchasing daily contact lenses for the first time on this platform, and it was honestly so frustrating. I placed my order on the 5th of July, only to be later told that the product was out of stock. I get it, these things happen sometimes. However, what really got to me was that I kept getting empty promises and false assurances that the lenses would be back in stock and delivered in time for my holiday. The customer service team just kept repeating the same excuse until I finally decided to give up and cancel my purchase a few days ago. This has honestly been the worst shopping experience I've had in the past decade of buying contact lenses. So disappointing!
Incorrect item sent due to stock unavailability
I bought something online and they sent me the wrong thing. Now I'm trying to send it back, but they're giving me a hard time, even though I know I've got 14 days to return it. Their customer service is terrible, I can never get through on the phone, it just goes to voicemail. I used to shop with them all the time, but not anymore after this mess.
Color contact lenses
I recently bought some colour contact lenses but ended up feeling let down when I discovered that the pictures on the website didn't match the actual product. The quality of the print was bad, with big pixels and not enough coverage of colour. When I phoned customer service to talk about the problem, I was met with a dismissive reply saying that colour lenses can appear different on each person's eyes and that pictures shouldn't be relied upon. As someone who regularly uses top-notch colour lenses, I was really disappointed by the misleading adverts and lack of honesty from the company. I wouldn't recommend buying from them.
Lens purchase from Czech Republic to Malta
I recently ordered a pair of lenses from this company and I have to say, I am really impressed with their service. I placed my order on a Monday and by Tuesday, they had already confirmed the delivery address with me. The speed and efficiency of their communication was fantastic. I got my lenses on Friday, just three days after ordering, which is amazing given the distance they had to travel from the Czech Republic to Malta. The courier even called to let me know about the delivery, showing excellent attention to detail and customer service. I will definitely be a repeat customer in the future.
First lens order incident
I had a bit of a hiccup with my order of lenses from Lentiamo. I ended up giving the wrong address, which delayed the delivery. But the customer service team at Lentiamo really stepped up to fix things. They were so professional, understanding, and they kept me in the loop throughout. Even though it was my mistake, they sorted it all out quickly and kindly, making sure I got my order on time. I was really impressed with how they handled everything and how committed they were to making sure I was happy.
Quick delivery, but packaging too big
I've been getting my things from here for ages and it's been brilliant. They always deliver super quickly, usually within 2 days. But honestly, the packaging is a bit of a pain. It's way too big and never fits through the letterbox. So if I'm out at school, I have to arrange a delivery with Royal Mail and that's really inconvenient. It would be so much better if they just used smaller packaging that can actually fit through. Because of this, I don't think I'll be using them again.
Contacts order
I ordered my contacts and thought everything was fine, but then they emailed me to say they didn't actually have them in stock. How does that even happen? It's like going to a sweet shop and being told they only have vegetables! So not cool.
Contact lenses purchase
I've been getting my contact lenses from this company for ages now, and I've always been happy with the service I get. Even though I choose the basic postal option, my orders always arrive quickly. And they even throw in some freebies with every order, which is a nice little bonus. All in all, I'd definitely recommend this company to anyone in need of contact lenses.
Contact lenses purchase
I recently bought some contact lenses and I have to say, I was really impressed with the service I got. The lenses arrived super fast, in just 2 days, and I could track their delivery which was great. They were exactly what I needed and ordered, which is really important to me. Overall, I'm really happy with everything and I will definitely be coming back to buy from you again. Thank you for the excellent service!
Contact lenses purchase
I bought some contact lenses from your company not long ago and to be honest, I was really disappointed with the whole experience. The customer service was not up to scratch as they failed to replace my faulty lenses even after I had tried multiple times to sort it out. It's just not on for a company in the eyewear business to be lacking in follow-up and support like that.
Prescription coloured contact lenses
This company really went above and beyond in every way possible. I was so impressed right from the start when I placed my order, the whole process was so easy and they had such a great selection of contact lenses to choose from. The customer service was outstanding, they were really helpful in making sure I got the right prescription and colour that I wanted. The product itself was exactly what I expected, and I couldn't be happier with how they turned out. It's been a real struggle for me to find a reliable company for coloured contact lenses with my prescription, so I'm over the moon to have found this hidden gem. I'll definitely be coming back as a customer and I highly recommend them to anyone looking for quality contact lenses.
Contact lenses
I've had such a bad time with this company - I've ordered from them twice in the last two years, and let me tell you, their lenses are just terrible. They don't look up to scratch at all, and they've actually made my eyes really sore and irritated. I'm so let down by the lack of attention to quality and care they seem to have. It's obvious that all they care about is making money, not keeping their customers happy.
Recent contact lens purchase
I don't usually like to compare companies, but I've had recent dealings with two different online contact lens retailers and I wanted to share my thoughts. I've been wearing contact lenses for thirty years, so I've dealt with a lot of companies. In my opinion, Alensa and Lentiamo are completely different when it comes to customer service, efficiency, and overall experience.
Delayed order
I've never had such awful customer service before! I placed an order more than 10 days ago and it still hasn't turned up. When I got in touch with the company, they wouldn't refund me or send out another order until the courier found the original one. Can you believe it? I ended up ordering from another company and got my contacts in just 2 days. This company is a total joke.
Wrong contact lenses
Lentiamo managed to get me to buy the incorrect contact lenses that didn't work for me. When I spoke up about it, their customer service didn't handle my complaints well. They just ended up sending me a bill for the right lenses that they didn't even have available. It's so annoying!
About Lentiamo
Lentiamo is a leading European online retailer specialising in contact lenses, prescription glasses, and sunglasses. Founded in 2008, the company has rapidly expanded its operations across multiple countries, offering a wide range of eye care products from renowned brands. Lentiamo prides itself on providing high-quality optical products, competitive pricing, and exceptional customer service. The company also places a strong emphasis on eye health education and offers resources to help customers make informed decisions about their vision care needs.
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Online shopping | Cosmetics & Personal Care Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: November 2025
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Review with most votes
I rely on lentiamo for my cont
I first discovered lentiamo when I was looking for my first pair of contact lenses. It is great place to stick for contact lens, they get the best for you. I am quite satisfie... Read onBy: Mary Jenner