Alensa Reviews

: 18
72% Would buy here again

Most relevant positive review

  2024-06-01
Repeat customer for years
Alensa has been my preferred choice for contact lenses for a few years now. At first, there were ...Read on
helena

Most relevant negative review

  2024-06-21
Glasses
Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent wi...Read on
Lucy

Review with most votes

  2023-12-24
Contact lenses purchase
I've been using this online store for a while now and I have to say, I'm always impress...Read on
G. Phillips

Reviews (18)

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    Contact Lenses

    I was a bit disappointed with the delivery time of my contact lenses. I placed my order the Thursday before a bank holiday, and they didn't arrive until the following Thursday. This was slower than I expected, especially compared to other companies I've used in the past. However, despite this hiccup, I am happy with the lenses themselves. They are the same brand and quality that I usually use, and they were also cheaper than the last company I purchased from. The convenience of ordering online and having them delivered to my door is a huge plus for me, so I won't let the slow delivery time deter me from ordering again in the future. Overall, I'm satisfied with my purchase.


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    Contact lens purchase

    I've been using this online store for a good while now and I have to say, I've never had any problems with my orders. They've got a great selection of contact lenses to choose from, and the prices are really good. Ordering is easy and quick, which makes it really convenient for placing orders without any hassle. The customer support team is really helpful and on the ball, always there to help with any questions or issues. Plus, the prices are really fair compared to other online stores, so it's a top choice for anyone looking to save some money on contact lenses.


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    Daily contact lenses purchase

    I've been a regular customer of this online store for the last couple of years, where I buy my daily contact lenses. I have to admit, I'm really impressed with their service and the quality of the products. The ordering process is so easy and simple, which makes it quick for me to find what I want and buy it hassle-free. The website is really easy to navigate, and I like how they provide detailed descriptions of the products to help me choose the right ones. Also, the discounts they frequently give out are a great bonus that really enhances my shopping experience.


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    Contact lenses purchase

    I had to buy a whole year's worth of contact lenses recently, and it didn't go too well with another company - my order never showed up. Running low on lenses, I quickly ordered from Alensa. Luckily, they processed my order super fast and my lenses arrived on Thursday, just two days later. To top it off, they even threw in a free gift with my order. I'm really impressed with Alensa's fantastic service and I really appreciate how they paid attention to the little things and got my order to me so quickly.


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    Glasses

    Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service. Avoid and go for a UK based glasses company.

     

     


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    Repeat customer for years

    Alensa has been my preferred choice for contact lenses for a few years now. At first, there were some delays with getting my orders, but the great prices made it worth it. Luckily, I can now say that my orders come within one to two weeks, which is brilliant. The lenses are always top quality, and using the app to choose from a variety of options and place orders with my prescription has been a game-changer. I would definitely recommend Alensa to anyone looking for contact lenses.


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    Contact lenses purchase

    I recently bought some new contact lenses and I have to say, I was really impressed with the service from the company. Ordering was easy - I just picked the lenses I needed and placed my order without any problems. The delivery was quick and the lenses arrived on time. The quality was great too, the lenses were comfortable and helped me see better. Overall, I had a good experience and would recommend this company to anyone looking for contact lenses.


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    Contact lenses, shipping, pricing

    I bought some contact lenses from this shop recently and I have to say, I was really impressed with how everything went. The prices were really good, giving me great value for money. The delivery was pretty quick too, and I got my order on time. The contact lenses themselves are top-notch, very comfy to wear. I'm really happy with my purchase and I'll definitely be coming back for more in the future.


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    New glasses, fast delivery, happy customer

    I have to admit, I was a tad nervous when I decided to buy some pricey glasses online as it was a first for me. But you know what? I am absolutely thrilled with my purchase! Those glasses arrived in a flash and they are absolutely gorgeous! Plus, they even came in a fancy case and box. I reckon I'll definitely be purchasing more from this place in the future.


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    Quick deliveries, small packaging

    My first three purchases have all been in stock, so they arrived really quickly in small letterbox-friendly packaging. I'm really impressed so far, they're my new favourite place to shop. The delivery was super fast and the packaging was really handy. It's gone above and beyond what I expected, so I'll definitely be shopping with them again.


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    Lost delivery incident

    My experience with the customer service was just terrible, they lost my order and made me go through so much hassle just to get a refund. In the end, I had to buy from a different store because they were so incompetent.


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    Dailies Total 1, 90 lenses

    I wanted to let you know to avoid this company. The lenses I purchased were really uncomfortable and ended up making my eyes very dry after only a few hours. When I tried to complain to them, they told me to send the lenses back for a quality check. I couldn't afford to do that, so I was left with uncomfortable lenses. I eventually switched to a different company and the change is incredible. It's like comparing night and day! I don't mind paying a bit more for quality now.


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    Ordered lenses, didn't arrive

    I'm so annoyed, I ordered my lenses a couple of weeks back and they still haven't shown up! This company is a total joke. I should've just stuck with Vision Direct, they always deliver the next day and are cheaper as well!


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    Ray Ban prescription glasses

    Buying prescription glasses online was a breeze - seamless and trouble-free. The processing and shipping were super quick, and the attention to detail in the packaging really shows how much pride the company takes in its presentation. The quality of the glasses is top-notch, with lenses that fit perfectly. Definitely going to order from them again.


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    UPS delivery service

    My recent experience with UPS delivery was disappointing. I chose this option hoping for a faster delivery, but it ended up causing more trouble. Firstly, there was no mention of needing a signature for the delivery, which was frustrating. When I asked for the package to be left with my neighbour, the driver refused. This left me with no choice but to collect it from a UPS collection point in a different area. In the end, I paid more for the UPS service and got my package at the same time as the cheaper Royal Mail option. Because of this, I have decided to stick with the Royal Mail service from now on.


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    Efficient and value for money

    I recently bought something from this company and I must say, the service was top-notch. The products are really good value for money, much better than other companies I've tried before. I was super impressed with the whole experience and I'll definitely be shopping here again.


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    Contact lenses purchase

    I've been using this online store for a while now and I have to say, I'm always impressed with how reliable their service is. The products always come on time and the website is really easy to use for ordering again. Plus, the deals they offer are pretty great, so it's a cost-effective choice for buying contact lenses.


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    Variety, Quality and Affordablity

    I got my lenses here for the first time. I never bought anything like this. so it was scary but apparently the lenses are perfect as I wanted. customization in order really worked fantastic for me.
    some extra stuff here cleaners, drops and other things here are also good to buy


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